I had a very disappointing experience at this Enterprise location. I arrived with a confirmed SUV reservation and was informed upon arrival that no SUVs were available. When I asked about alternatives, the manager on duty responded aggressively and suggested I take my business elsewhere. Despite this, I remained professional and agreed to take a sedan, requesting a reasonable rate adjustment to reflect the lower vehicle class. At that point, the manager stated he was refusing service entirely and threatened to have me escorted from the premises. This interaction was unnecessary, unprofessional, and inconsistent with the level of customer service one would expect from a national rental company. Mistakes in vehicle availability happen, but how they are handled matters--and this situation was handled poorly. I expect Enterprise to take issues like this seriously and address customer service standards at this location. read more

Great staff and convenient. Laz was helpful when I exchanged a minivan for a sedan as the van was too big.

Branch rental Manager Sadie Challa was very unprofessional. When my granddaughter went in to try and rent a car she was told she needed a credit card. when my husband went in to get more information and someone else to speak to, she Sadie Challa laughed at him and continued to laugh on his way out. Very embarrassing especially with other costumers watching. read more

Here today! So I needed to swop out my rental because the Apple CarPlay needed to use my navigation wasn't working; it was pouring cats and dogs on a Sunday and I didn't want to chance the possibility of being distracted while driving looking at my phone. My favorite Enterprise location Downtown Houston stated they had no vehicles until noon, because I was in the vicinity of Hwy 6 and 59 this insensitive Enterprise Rent-A-Car was my only option. I tried calling first with no answer and I knew they probably were really busy. I arrived and the entire designated Enterprise parking was full, full of available rental cars with no additional parking spaces. I go in, there's only about 4 people waiting and 3 employees working. The Manager assists me as I explain my situation, he goes into the system and the expression changes on his face. He then tells me I would have to wait about an hour or two because he reservations scheduled an hour to 2 hours away. I simply smile and be seated because I wanna see with my own four eyes if it's the bs I smelled coming out his mouth. 30 minutes pass and now everyone has been serviced and employees freed including him, he tell a new employee he will need her to follow him to another location to transfer some of the cars because their were NOT needed. PLING! See I knew he was foul! The young lady asks if I was helped, he popped his neck to stop her. He then proceeded to tell me that my current rental was up graded and that unless I wanted to pay the up-charge he couldn't switch me. He then proceeded to explain unless it was a safety issue policy did not warrant the even exchange, I asked "If the navigating system not working causing distracting driving that's a safety issue correct?" Dude said, NO! I heard God say "Didn't WE agree, STICK to who you know and who knows you! Go back to where I sent you originally". I pouted myself outta there and took myself BACK to who values my business Enterprise Rent A Car Houston Downtown Travis St! Here today! WILL NEVER waste my time nor good money at this location! Watch the manager response be to contact www for a resolution. read more

Enterprise Rent-A-Car - Picture just to prove I came, I experience AND WON'T do business here. - Car Rental Near Me - Sugar Land, Texas

I have rented from this location often as it's near me and I have yet to encounter any issues with the cars or any issues with the staff. The staff has been courteous and respectful each time. Their check in system via phone is excellent and returns to this site are always easy whether it's late or early. read more

Terry Mark II was absolutely great with customer service and also accompanied my requested with the services needed for a smooth and easy rental experience! read more

After another Enterprise branch told me they don't have the minivan I had reserved weeks in advance available when I attempted to pick it up, I called this location and was told this location has a minivan available for pickup, and I reserved it immediately. Because I needed the car the next day and this location was closing soon, I paid toll and drove there as fast I could only to be told by this location that they also don't have the car I just reserved 30 minutes prior. What do you call someone who sells goods and services that he can't fulfill? A scammer, and that's exactly what Enterprise Rent-A-Scam is. They don't understand what it means to reserve something, and they don't care customers' reservations go unfulfilled. Go rent with another company that actually understand what reservation means, and can actually fulfill your reservations. read more

NOT. DEPENDABLE! I completed an online reservation in the early morning for a vehicle pickup at 1 pm from the Hwy 6 Sugar Land location. I received a call from them at 1:05, fifteen minutes into my 20 minute drive to get to them. No vehicle is available. They said they would call back at 3 to give me an update. At 5 pm I still had not heard from them. Convenient to my location, but definitely not dependable. Will go elsewhere next time. read more

Horrible service. They take reservations for cars they have no intention of having available. They do not answer their phone. When you show up for the reservation they say "we have no cars" Better off sticking with a more reliable company that simply knows how to NOT take reservations when they do not have a product to deliver. read more

This enterprise location has terrible service. I made reservation to pick up my car at 9:30am and 30 minutes has past now they told me they are going to clean my car. read more

Enterprise Rent-A-Car - Nobody at front desk - Car Rental Near Me - Sugar Land, Texas

Had excellent service at this location, no issues and Zachary did a great job explaining to me my options/rental. I highly recommend this location for your rental. read more

This location has great customer service but unfortunately a lousy selection of cars. Ended up in a fender bender a few weeks ago and had to stop by to pick up a rental. I made an appointment Friday morning to stop by at 2:30 on Friday afternoon to pick up a car. When I arrived, there was only one option to choose from. Due to the overwhelming choices, I decided to come back the next morning when they promised a wider selection. Saturday morning led to three car choices. They were all pretty much the same. The employees at this location were really helpful and the whole process is quite easy to navigate. I just wish the had a bigger and better selection of vehicles to choose. read more

Terrible service. Man at front desk very condescending and need to work on his facial expressions when dealing with customers. Been here before and not the experience I had today. And yet they don't give 2 sh*ts about how they make people feel. Overbook and yet do not care how this affects people at all Yeah I know I was having a bad day but that dude was asking for sh*t and yet when they get it it's a problem. Hope they replace some people in this location or close it all together. read more

I had never rented a vehicle from Enterprise before. And I guaranty, I'll never rent from them again. They added expenses that I didn't ask for, nor agree to. Every toll that I went through, they charged me double and then had the nerve to charge me an additional $25 service fee. So, if you don't want to waste a lot of extra money, just rent somewhere else. I've had nothing but good things to say about Budget Rent a Car. Love them and I'll be back to using them again in the future. Also, make sure you cancel or block your credit card after using Enterprise Rental or they'll come back months later and charge your card. Just honestly speaking from my experience with them. read more

I've been renting cars from enterprise for years. I was going to the one inside sugarland airport till it temporarily closed and then changed hours inconvenient for me so I went to this location on hwy 6. Every time I go I never get the car I request but I met Colton, the Mgr, who was very nice and explained everything (the covid situation of rental cars) and from that day always makes sure I'm taken care of. The guys that work there are always very welcoming and nice and helpful. I rent about 3-4 cars from them every year and haven't had any problems. They do have a limited choice of vehicles & have more minivans than Sedans. They usually upgrade me (either for free or minimal fee) Bc my requested car isn't available. I do book months in advance and call a few days before my reservation to confirm my reservation. Never had issues. read more

We reserved vehicle. When we arrived, the representative claimed that she attempted to contact us. They were out of rentals. Careless and unreliable. read more

If I could give Zero stars I would for a horrible service. A guy at the front desk told me to go rent a car somewhere else and didn't bother to help out at all. Kept looking at his computer and doing work like I wasn't even standing in front of him. Then when I told him that he is not paying attention he tells me to leave the store. I have never encountered anyone with this kind of attitude at work. If he owned or ran the place he wouldn't be using that tone with customers. But he clearly has no clue what it takes to run a business and earn a customers business. I urge anyone needing a car to go somewhere else. read more

It really gets comical when the front desk tells the three people in front of you about how they tried to call about your reservation and pass the blame onto the customer. What are the odds that all of us "missed" the call from Enterprise. Four people believing they had a car reserved. Four people stuck calling their employers, loved ones, or an Uber to come pick them up. Unreal. read more

Yesterday, I had the worst service from Enterprise at this location EVER (10330 Hwy 6)!!! I am a corporate customer and I was treated like crap from trainee manny langlois. I have escalated this issue to my corporate partners and Enterprise, I just thought I would also leave a yelp & google review to cover my basis and make sure that this NEVER happens again to a C.U.S.T.O.M.E.R. and for good measure! A trainee got his feelings hurt cause so he decided not to do his job. Well, I have time today- I did NOT yesterday. Thank you for your prompt attention to this matter! -Customer read more

The guys that work at this location very knowledgeable and they went way above and beyond to make my experience great with enterprise and helped me find a location that would have a vehicle the fastest since I had already been without a car for a week. Great job guys and enterprise need more guys like you! :) read more

I was held hostage at Enterprise Rent-A-Car!!! Well, not really, but it felt like it. Recently, my car was destroyed by an idiot who ran a red light. Her insurance company set me up with a week rental through Enterprise which I was happy with having used Enterprise many times in the past. I had to go with the closest location so they could pick me up, but I had never used this location before. I assumed most of the locations were the same. I was wrong. I called this location and they said they would send someone to pick me up. They were about 15-20 minutes late, but I was just happy that someone could pick me up. So, that was ok. The employee who picked me up asked me question after question. He was very intrusive and bugged me about why I needed to rent a car. When I mentioned that my car had been totaled, he proceeded to bug me about buying an Enterprise vehicle. It was actually ridiculous! We arrived at the Enterprise location. We parked in the back and as we walked to the building he kept trying to convince me that I needed a different (read: more expensive) vehicle. I stood firm saying I only wanted what the insurance company was covering but he persisted. Not only that, but I was then questioned and badgered by the manager inside. It was so annoying, I just wanted a car. I wasn't subtle. I explained to them that I would absolutely only get a car that was paid in full by insurance, and that I was decidedly not interested in purchasing a car from Enterprise. After they finally worked out what vehicles they had available in the correct price range, we were able to start the paperwork. When a car was decided on, they had to then go clean it and wash it. Why aren't all their cars ready to go?? As I checked out the car with the salesman (yes, salesman because he certainly trying to upsell everything), again the sales pitch started. I was basically held captive as he tried to pester me into purchasing their insurance coverage for the vehicle. I explained that my insurance fully covered me and he said "Oh I have Allstate and I know that's not the case with them, I don't know if it's the case with your insurance company". I realized later that he had taken my insurance card when I arrived and knew I had Allstate. He's a liar and tried to manipulate me into getting their insurance. After the insurance sales pitch was unsuccessful, he went on to the prepaid gas option. I wanted to scream. I said I did NOT want their prepaid gas. He then tried to "do me a favor" by explaining how cheap their gas was at under $3 per gallon and how it was cheaper than the gas stations. Once again, I only realized he was lying later. I didn't know the car I had rented was a flex fuel vehicle and therefore took much cheaper gas. He had tried to lie his way into another sale. I finally had to just say in my mean voice "please give me the keys I am ready to leave, now". I really felt as if I was being held hostage by his sales techniques. The car I rented was fine, nothing wrong there, but I will not be back to this location. I felt like I was harassed from the moment I got into the car with the driver until the moment I left. There is another Enterprise at the local Nissan Dealership, and that's where I will go in the future. read more

Enterprise Rent-A-Car - Car Rental Near Me - Sugar Land, Texas

If i said it once i said it a 1000xs 1414 hwy 6 S Enterprise is fantastic. I rented a car for Christmas travels & moved my car to the auth parking area, then Silvia drove the car to me. While i was moving my items to the rental my 24 pack of sodas(a&w cream soda) ripped and crashed all in the parking lot cans rolling everywhere. Silvia rushed back to help me in the midst of cars coming and going i truly appreciated that and just wanted to say thank you and keep up the awesome customerservice! 5-15-19 Just updating my review it's been awhile since i had to rent a ride from Enterprise. So happens i needed them right after the flood here in Houston. Once again they proved unstoppable even though they were out of cars due to all of the surrounding areas needing rentals ... so many folks cars were ruined along with so much mire (my prayers are w my fellow Houstonians) they still were able to find me a car, change my reservation, and i came in way earlier than plan. Thank you guys for being so awesome read more

There's no one who bothered to call me about my concern. What's wrong enterprise ? Is this how you guys do it ?

I appreciate Rachel and Brandon's professional and friendly assistance in making my experience a very positive one. Every Enterprise experience has been pleasant. Karen is awesome read more

Ryan the regional manager went above and beyond the call of duty. We really appreciated him calling all over the city until he found us a vehicle. Extremely professional and nice. Appreciate him very much. Thank you, sir!!!! read more

Mr.Philip Carroll was very helpful and was very concerned about customer satisfaction. Really satisfied with Philip. Thank you Sir. read more

There aren't enough stars for this location!! My husband and I drive out of our way past several other locations just or rent from here specifically. Granted, there will be issues sometimes at any location. The difference here is how they handle everything. They always make sure to take care of us and take the stress off of us----which is the whole point of renting, right? Love love LOVE the staff at this location! read more

This is by far one of the worse locations. They telling people "there is a wait list and a car shortage". They pick and choose who they want to rent to. Colten absolutely has the worse customer service. Please do not waste your time at this location. The manager trainees are unethical and pressured to make sales! This makes them do shady things like try to charge you extra for insurance right rentals without any consent. read more

Learn to answer the goddamn phone. I have called more than six times trying to confirm vehicle is available per instruction of the 1-800-number and every single time I call nobody answers the phone and says "Hi Please hold..." NOPE---they answer and immediately transfer me to the 800-number again without ever even speaking with me SIX TIMES!!!!!!!!! The Worst service!!!!!!!! Moving reservation to someone else. "Treating customers the way they should be treated...." My ass. read more

Enterprise Rent-A-Car - On hold waiting for rep a few minutes---then a beep beep .....TRANSFERRED - Car Rental Near Me - Sugar Land, Texas

Every single experience I've had here has been a pleasure. I had to try a new location after a horrible experience with the w airport location. A rep picked me up from home"ON TIME". He was polite, courteous and maintained his professionalism throughout the whole conversation. He explained a lot about the company and the process everyone goes through starting from the bottom and working their way up. It was very refreshing not to walk into their office and not have the scent of weed in the air like another location I've been to. Once we made it to the location he got my car cleaned up and it was ready in less than 10 min. Excellent service and very Kool people. Only location I'll do business with besides Hobby! read more

Enterprise Rent-A-Car - Picked up Saturday and returned today!! Can't beat that with a baseball bat!! - Car Rental Near Me - Sugar Land, Texas

Prior to writing this review, I took my time to up the location because I did not want to give a bad review with an Enterprise Rent-A-Car location that wasn't accurate. I scheduled a pick at 1414 Highway 6, for a mini van, unfortunately I was a late arrival and was appreciative of the adjustments the staff extended to me. However, because it was a curb side pick up in the middle of Covid-19, thus thankfully I jumped into the vehicle and did not access any of the interior. I figured that everything would be exceptional given the location. Upon arrival back to my home, and while beginning to load up the vehicle, we (my family) and I began to notice fine pieces of hair throughout the rental. The majority of hair was all over the middle, top sides entries near the sliding passenger doors and back top and back seating of the vehicle. I don't recall humans shedding. I attempted to make good of the situation, while my husband wanted nothing to do with it, except return and trade. I began trying to clean it myself. After all, they had been patient with my tardiness and stated it had been clean (waited 20 minutes). No biggie still. But the kick in the stomach didn't come until the smell down the center of the interior carpet. "DOG or CAT feces! Visibly seen on the floor (we began to take pics). Horrible Horrible!! Needless to say I will not be going back to that location in Sugarland. The good in this is to thank Brushell and Colton (may be getting the spelling incorrect) for stepping up to assist @ 59 and Bissonnet. Not only did they go above and beyond, they switched out the vehicle in a timely fashion and gave me a day off the rental. Even they were appalled by the dirtiness! The circumstances of travel was to bury a loved one, and additional stress was not an option during this time. I appreciate your customer service and for handling the situation with courtesy and understanding. As to the other location (Sugarland Highway 6) ... please check and recheck the vehicles you allow consumers to rent. If not it defeats the purpose of the long message of safety and cleanliness at the beginning of the call. That was a horrible display of attention to detail and misrepresentation of your brand. You must do better!! read more

Ryan and the rest of the crew were so helpful and friendly. Not only knowledgeable but willing to please and willing to explain the "ins"and "outs". I will definitely use them again. read more

Was in an accident my insurance sent me to the enterprise near my house in Richmond inside the Toyota dealership, But they had no cars for two days and keep giving me an attitude. I finally started calling around and found this one off of highway 6 in sugar land. I have to say they where very professional and friendly. And they got me in a car fast. Definitely will use them again if I have to. read more

Go with Hertz or you'll rue the day... ENTERPRISE DOES NOT RESERVE CARS - FALSE ADVERTISING! Terrible customer service, just as despicable as Comcast's reputation. Management and the corporate structure (main number) do not care about the customer's needs or TIME! There is no integrity in their business dealings! It is not acceptable for your overworked employees to be constantly faced with enraged customers when it is corporate communication and inventory dealings are dropping the ball! Customers trust that the business holds up their end of the deal - getting jerked around is unacceptable. The Enterprise system is broken and the management needs to revamp their system or continue to lose business. This is the millennium folks, if you continue to screw over the customers who trust in your business ethics you will be faced with the consequences of the news virally spreading over social media. Similar experience, reserved a car, and they gave it to someone else. Only I was on my lunch break, had to pick up my mother, then fight through lunch rush hour traffic just to get there and find out my scheduled reservation and pickup time were pointless - they don't slap a reserved sticker onto cars when your reservation is made, it's first come first served! I was late returning to work because I had to return my mother to her residence and could not make it make that evening to pickup the vehicle at 5 (an hour before there closing) due to my work schedule and life (HENCE THE RESERVATION). I spoke to 10 different Enterprise employees that day, from the main phone number to the local office (I won't even go into the treatment by their main phone employees or how they had me on hold for about 30 minutes...) - and I wanted to TEAR MY HAIR OUT FROM THE FRUSTRATION. I will take my future business elsewhere, and being a Public Relations major I will definitely not forgive and forget this - I will never send business to Enterprise and will strongly advise all others to go with Hertz. read more

My parents needed a car for a trip to Houston on December 23. My father and I stopped by this location and were warmly welcomed by Silvia Gonzalez. Silvia explained that because it was so close to Christmas their inventory was slim but we were welcome to look over what they had. She was extremely knowledgeable and offered my father every discount he qualified for. Silvia provided outstanding customer service and made the whole experience hassle free. Will absolutely use this location again. read more

The branch manager there is rude disrespectful and call after making reservations to swap out a vehicle larger than i requested told I would pay difference.. Colton is the branch manager inform him I had a reservation.. I been doing business over 20 yesterday enterprise.. if this is the culture on customer service at enterprise .. bye read more

These guys are absolutely fantastic. After weeks of dealing with mind-numbingly slow insurance claims adjusters after an auto-accident, these guys were such a breath of fresh air. After I got my reservation number, I immediately called and was helped on the phone and told to come by this location. I drove in to pick up my rental, and things were going crazy I must say. If service had taken an hour here, I wouldn't have been surprised. Phones were ringing, and a line had formed. There were three men manning the front desk, and each person was multi-tasking 2 or 3 separate items at a time. Still, I got through the line in a matter of minutes, and I was assisted by the most courteous, friendly, and helpful staff. They were clearly busy, but they made the effort to make things quick and smooth for everyone there. A lady came by to find something she left in a rental, and they immediately brought her her things with a smile. The entire process only took about 15-20 minutes, and I left feeling satisfied and appreciative of all their hard work. read more

Loved this branch! The guys here are awesome, easy-going and really know how to make you feel welcomed. The place was packed, but Imran seemed to have everyone happy and under control. The process of picking up my rental was made so quick & easy, and Imran made sure that I wasn't going to have to pay anything out of pocket since the last Enterprise I visited really got me for my money. Imran is hilarious, friendly and helpful. He made sure that I understood each document I signed and sent me off in a very clean rental. And guess what? It had gas! **And for anyone who hasn't read my previous Yelp review for the Enterprise at Sterling McCall's Restoration Center: the employees were rude; they charged my debit card without authorization; the rental they provided me with was dirty, poorly managed, and was given to me with the gas tank light on. I am a happy customer. I'd highly recommend this branch. :) read more

After a recent accident in which our car was totaled, we requested our insurance company to direct us to the closest Enterprise location to our home, which happened to be this one. We seemed to be off on a good start, since Enterprise did email us promptly to assure us that they have a car reserved for us within the $30/day limit set by our insurance company, which we would be able to pick up on Monday morning. Okay, sounds good. We arrive at Enterprise on Monday morning (accident took place Sunday) and things run pretty smoothly. They take care of all the paperwork and hand us the keys to a Hyundai Genesis. Fine, whatever- any car works as long as it fits in our insurance company's set limits. We're quoted a price of $27 and change, and we're off. This is where things go downhill... Tuesday morning we receive a suspicious call asking us whether we want to exchange our vehicle for a different one. No thanks, we're fine. Then, twice more on Tuesday, representatives from Enterprise call to ask us whether we'd like an exchange. Same thing happens 3 times on Wednesday, and regularly throughout the 10 days in which we have the rental. Why would we care to switch- as long as it can get me to and from work, I'm not complaining, nor am I looking forward to the hassle of exchanging for no reason. The evening we go to back to Enterprise 10 days later to return the vehicle--- BAM!--- we've been charged about $15/day for renting out a larger vehicle. Did we ask for a larger vehicle? No. All we should have been charged were the taxes which the insurance doesn't cover. One of the 2 men behind the counter admitted they had to put us in a bigger vehicle because they had nothing else available the day we rented- not our fault. Now I see the reason behind the repeated phone calls, which I mentioned. The man behind the counter said they always call to check on their customers. Now correct me if I'm wrong, but I believe if you're calling to check on your customers, the proper questions would be "how are you liking your vehicle?" etc... NOT "do you want to switch?"... And NOT 3 times a day. If only Enterprise had called and mentioned the situation, we would have gladly exchanged the car. Learn to have some faith in people next time. 2 extra stars for prompt initial communication and for a $50 discount (although we did end up having to pay some of the overage). read more

Very Rude Service! Was told once I take the car off the lot it was my responsibility since I didn't purchase the insurance for the rental. I called because the car I rented had a flat didn't have a spare and I need to change the tire. Couldn't use the car for a day and a half. I had to get an Uber to drive to the airport to get a car because the nearest branch refuse to do a car exchange. No help from any of the branches even when the roadside assistance called and made the exchange pickup. I still have not received a call back from the manger regarding this matter. Very upsetting I use them all the time. read more