Looking the reviews here - I don't want diminish the experience others had, but ours was nothing…read moreshort of outstanding. After Hertz does what they always do and blamed Expedia for not providing a rental car on a reservation we made two weeks ago - this Avis location came to our rescue and within MINUTES. Staff there were lightning fast and got us in and out so quickly! And this was on the Friday before Christmas which falls on a Monday this year. Car provided exceeded expectations and was clean and ready to go - from the point in which it was our turn the entire process took no more than five minutes and keys were in our hands. Will definitely be coming back. Excellent experience!

Female/male agent RUDE! Sign on door stating out for lunch at 4:20pm. Called number and they…read morearrived at 4:36. Advised that I was busy with commitments, had obligations and tight schedule . His/Her response was,"I gotta eat like you do so-and?" This was the must unprofessional experience.

Do NOT rent from this location! I read the comments & thought "it can't be that bad..." well, they…read morewere right. It is bad. I reserved a premium SUV at this location because it said it was one of the few locations that had the truck we wanted. Ws arrived 15 minutes before they opened and when they did, at 10, they didn't have anything even close to what we reserved!!! We considered taking an Altima but when we looked at it, it was very dirty... the lady was very nice but she couldn't offer much... yea not coming back... the location is nice...

The staff at this location are the WORST!!! Avoid this location like the plague. They are rude,…read moreobnoxious and very unprofessional. Not sure why Hertz is still running this airport location, with this kind of attitude.

Great staff and convenient. Laz was helpful when I exchanged a minivan for a sedan as the van was…read moretoo big.

Worst rental car experience I have ever had…read more I was supposed to pick up my rental at the Sugar Land Airport location. I waited for over an hour, and they never opened. I then contacted the company, and the phone representative sent me to the Sugar Land location, telling me they had a vehicle there for me and that she booked it. When I arrived at the Sugar Land location, I was told the vehicle was reserved for someone else and that I could not have it. So despite having a confirmed reservation and being told by the phone representative that a vehicle was available for me, I was left without the car I reserved. At that point, I had no choice but to settle for a minivan just so I could make it to a wedding in San Antonio. Because of this entire mess, I arrived late to the wedding. What made the situation even worse was that I was given the runaround about being compensated for all the inconvenience. I was told they would take care of it, so I trusted that. Two weeks later, instead of receiving the promised compensation, I was charged the full rental price. I called the Sugar Land office to address the situation, and the representative simply kept me on hold. This was completely unacceptable from start to finish. I made a reservation, showed up as instructed, was sent from one location to another, was denied the vehicle I was promised, had to take a vehicle I didn't reserve, arrived late to an important event, and then was charged full price after being told I would be compensated. I have rented cars many times, and this is by far the worst rental car experience I have ever had. The lack of communication, organization, and customer service was extremely disappointing.

Completely wasted my time and money ubering here just to not be able to get a car after doing my…read moreapplication and pre checking and told me different information than what is online

Finally some good customer service from a rental company. Victoria was super sweet and friendly. I…read morereally appreciate going above and beyond for help and answering my questions. If she's there, I will rent again! With the lack of hospitality nowadays, it's a relief to experience it at a car rental. Thanks again!

Definitely poor service i had my reservation at 10:30 am waiting for over 40 min only one person…read moreattending everyone not her fault. Definitely not recommend this location

The best and easiest rental car experience I've ever had. Adriana helped me at pick up and drop off…read morefor the vehicle. She was so friendly and helpful! She made the entire experience so pleasant! Will definitely return here for any future rental car needs.

Brittany! Brittany!! Brittany!!! She is AMAZING…read more I have a corporate account with Enterprise and rent cars on a weekly basis, and I have never experienced service like this. Brittany at this location is on another level. She gets me in and out so efficiently every time. She's professional, effective, and genuinely caring. Every time I pick up my rental, it is clean, gassed up, and ready to go. The check in process is seamless, and I always receive the keys with zero issues, in record time. What truly sets Brittany apart is her dedication. I was running late one day due to a rideshare delay, and she actually waited for me to arrive just to hand over the keys, something she didn't have to do. That meant so much. This is my second outstanding experience with her, and I just had to leave this review. Brittany consistently goes above and beyond. She's hard working, passionate, and truly values repeat clients. She deserves all the recognition. THANK YOU, Brittany, and thank you, Enterprise, for having such an incredible team member. I'll definitely keep coming back because of her!

Rating: 0 stars. Confirmed reservation, but the employee assisting me, Jose, was rude and…read moreunprofessional, did not greet us and said my reservation was earlier than scheduled. When I asked about other vehicles, including sedans listed online, he refused and insisted a van was the only option. No effort was made to honor the reservation or provide a solution.

I wish I could give no start they don't deserve it .. This place is no good made a reservation on…read moreMay 6 just for them to send messages an hour ago that my 12 passenger van was ready for pick up just to be told the car was on recall 2 days ago .. why didn't anyone contact me about this issue so we could have looked for another van ...went to the location to see if there was something else they could do and spoke with Joseph the owner who really didn't want to help with anything at all they have suck poor customer service and poor communication skills most definitely not recommended to anyone just look at all the other reviews sad they didn't even wanna try to resolve the issue just flat out said there was nothing they could do .. this is so disappointing I paid for my trip along with the other 11 passengers we should have been on the road already now we're stuck out of luck cause budget decide to not contact to at least let us know but they wait till 30 min before pick to say they don't have smh never again ppl stay alert read reviews they don't lie and yall can see I'm not the only one having problems with this location DONT BOOK THERE

Better off going to another place. Picked up car and here…read moreare my red flags I encountered. They do no walk around. Gas tank was on E. 16 miles to empty. The vehicle felt like it needed some love and attention. When returning vehicle, they just take keys, print receipt. No customer service experience that I've had at any Avis and I rent a lot. Guess it's just another job. That puts people lives at danger if not proper taking care of the vehicles. Hopefully they turn it around and get the processes they need in place.

Was irritated with what I had going on when I got there BUT the staff was super helpful and nice…read more Shonille was very helpful, answered my numerous questions with no proble, and made sure that I understood the stipulations of my type of rental. I have honestly never gotten good service at Hertz with my type of reservation until today. I will drive all the way to THIS location (34 miles) when I have to deal with Hertz. She should be the standard of training.

I made a reservation to rent a Tesla from this place and it was the worst experience I have ever…read morehad renting a car. First the customer service is unprofessional, rude and insulting. The black Lady with short hair is the rudest person I have ever had the displeasure of meeting. This person should NOT be in customer service. secondly, the Tesla I rented was dirty and had obviously been in an accident and poorly repaired. The interior had oil stains on the white window post. I opened the trunk and found that the inner lining was falling off. As if that's not bad enough, I did have the car for a full 24 hours and it broke down. I got error messages Like "Front Motor disabled", "Emergency breaking disabled", Traction control disabled", Steering control disabled". this all happened today. I was told the contract would be canceled and my money would be refunded. I hope that happens. This was the worst experience I have ever had. I wish I could give a lower review, like a negative 10.

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts