***UPDATE*** WOW! Spoke to Mr Franklin AGAIN and he was rude as can be even further. THEN denies that he even spoke to me before!! Umm he's the only one I've spoken to at all! Not to mention he has incompetent workers there too! Two dings on the rental card and he didn't write it down! I am NOT responsible for them! This man is delusional & needs to be locked up! Harassing women and when I spoke to one of his female employees she didn't sound surprised at all. So sad that Enterprise will allow a disrespectful man be in charge. This is probably the wrong location (I'm looking for the one on 249 by Jones Road) but this is the only place I can see to put a review. I will NEVER again use Enterprise ESPECIALLY the one Mr Franklin works at. I SPECIFICALLY told him to not charge my card and I will give him a new one when I return the car, I told them TWICE on two separate days & they still went and charge my card without my permission. On top of it I was promised an SUV, I got a midsize but paying for an SUV. The car given to me was filthy inside and out, and bottom panel fell off in which I told Franklin I would take it to their shop in Tomball since it was a quick fix. Something I didn't and shouldn't had to do but with the experience that morning I didn't have time to deal with swapping out to another car. When I called Franklin about the card he yelled at me talked over over me and then said "well since you can't afford it just come return the car and get something you can afford" I was livid at that point! It's wasn't even a matter of affording it it was just a matter of swapping out the card to my boyfriend's which I didn't have in my possession at that time. BUT had Franklin respected me and treated me nicer and let me talk he would have known that. So with this said this "manager" needs to be FIRED! There will never be any rectifying this after such a derogatory remark unless he is fired! No training or cultural update (he is foreign) will fix this EVER!!! If he talks to me like this how many others has he talked to with such disrespect read more

Had a car accident and my insurance set up a car for us at this location, picked it up without any issues within an hour of the accident. During the time we had it a recall came out on the vehicle and they asked us to bring it in, I only needed it another day or two so I asked to return it then and they said that was fine. When dropping it off I needed a ride into the downtown area to pick up my repaired car and they at that time told me it was ok to drop it off at the repair shop I was picking my car up from and they would have the Enterprise closest to the repair shop pick it up. Everyone was very very nice and I have zero complaints and was completely surprised they allowed me to drive it to the repair shop. I will definitely be back if the need arises in the future. read more

I have Used this location a couple of times and they are good if you call ahead they can can have you car ready .

I absolutely LOVE this place! I always receive the very best customer service from each and every employee at this fantastic location. Manager Treavor, Assistant Manager Katie and Manager In Training Kavin, along with all of the rest of their amazing staff... well, they all go above and beyond for me each weekend when I rent my vehicle. They never fail to go out of their way to accommodate my every need and even my whims, lol! I HIGHLY recommend this company (and particularly this location) to anyone with car rental needs. Trust me, they simply never disappoint! read more

Do not use that location. I had a crappy car hired in another location (reeking of smoke and loosing pressure at one tire). I called to exchange it. I was told to call the next day because they did not have a spare car. I called the next day at 9 AM and the lady put me in hold for more than one hour.... I do not know how long she would have left me on the phone because I finally hung up after that 60 min hearing their lying advertising. They do not treat their customer the way they should: you do not put someone on hold indefinitely, they do not go the extra mile: the customer has to drive (with a faulty car) 1h15 min to the airport to get an exchange. I will certainly not rent a car from Enterprise again..... read more

I ran into some issues at the airport because I didn't know to bring two forms of ID and a credit card that isn't a bank card. I was on a quick emergency trip to visit a relative in the hospital so only grabbed my DL and bank card for this trip. Had a reservation with Dollar but they refused to honor it, Budget wouldn't rent to me either. Both of those places made me feel like a low life untrustworthy POS because I wasn't traveling with multiple ID and credit card options. Decided to try the local Tomball Enterprise after having to call someone to come pick me up at the airport and I'm glad I did. GARRETT WIENECKE was so helpful, it literally took less than 6 minutes to arrange and rental and it was only $25 to turn in at airport instead. Oh, and the rental ended up being half the price as it was going to be at the other places at airport!!!! So grateful that this office helped make a hard trip a little easier. read more

The rental car was fine, but getting and returning my car was a pain! They need more staff!

I have used Enterprise many times, most recently I had one of their cars for over a month. They are ALWAYS very friendly and helpful, I would highly recommend them. read more

I was so happy with the service. The very handsome and kind guys working there are super to their clients. When I first walked in everyone dropped what they were doing and greeted me. They got me a better car than I expected and it was right there ready when I picked it up the next morning. They let me drop off the rental at my dealership when my own vehicle was ready so I did not have to coordinate anything. I will use them again and recommend them. Joy RN Magnolia Tx read more

sorry service. i made complaint to main customer service number about a week later, and after a month, still haven't gotten a response.

I have dealt with this location on multiple occasions while renting vehicles all over the United States whether it be for vacations or travelling for work. They are always professional and accommodating to any request I may have. Garrett always does a wonderful job with my rentals and the pride he takes in his work truly shows in his ability to develop a relationship with the customer. Great Job Tomball team! read more

A year ago this was my go to place to rent a vehicle when I went out of town. I have spent a lot of money at Enterprise but after my recent experience I will never go back. In the past at this location I was told it was fine to leave my vehicle in the parking lot well apparently the procedure has changed and they don't even notify you! After i got back from my three day trip my car had been towed and I ended up spending over $300 on top of my rental fee. The tow truck driver, who treated me way better than Enterprise, explained that Enterprise is supposed to tell you that there is no longer overnight parking. I went in and spoke with Garrett who acted like he could not be bothered with situation and pointed to a little black and white sign that is barely visible in the corner and said very rudely "Well there's a sign right there" and there was a woman there who was also rude who said "We can't tell everyone but we try and look to make sure people aren't leaving their vehicles"... Yeah right. Someone needs to train these people in customer service or fire them because the whole time i was speaking to them they didn't even look at me and were basically just waiting for me to get out of there. Garret made a mistake by not telling me about the new policy when I rented the vehicle and $400 later he still could not care less. I filed a complaint and am currently waiting on a call from the regional manager and will keep calling. I don't spend that kind of money to be treated like garbage! Being in customer service for 10+ years let me give you some tips. Don't be lazy, make it part of your daily routine to mention the new policy and at the very least make the sign a bright color and very large. I feel bad for someone who has visual issues because they are in for an expensive surprise! read more

Funny story about this location, not really!! On 1-17-18 was involved in an accident in Tomball Texas requiring my vehicle to be repaired, I was not the driver at fault. Travelers insurance made a reservation for a full size car during this time. Was told that I needed to place a card on file for the "$50" below fuel return deposit. Only had $23, the "manager" was not able to waive/adjust the deposit. So left without a rental. The following Friday was able to get the $50 deposit for the rental. Call to make sure a rental was still avaliable, yep, can be pick up after 2. Went through the entering of the reservation computer detail stuff then the employee goes to get the car. I follow. I notice the employee taking the blue masking tape off the windshield and throwing it on the ground. Really!!! He pulls it up and gets me to walk around and says the windshield was just installed. I sign and he emails me the reservation agreement. I drove the car home, about 9 miles, then made a trip back to town (maybe 25 miles) then 2 trips to Montgomery Texas (84 miles). Then on a Sunday I get in to go to Bush Airport and notice a crack on the passenger side windshield. I drive right to the Tomball Enterprise. Employee says she will make a note of it and I will have to speak to the manager during the week. I tell her I can come back on Monday. We drive to the airport. Come back on Monday and get some guy telling me I am responsible for the windshield as the car is in my possession. I tell him if that is the case I will bring a baseball bat and make sure the windshield is broken if I am going to have to pay for it. Got really red under the collar. I left, steaming mad. I had done nothing to cause the crack. Could the installer have not done it correctly? Was it a manufacture defect? After a week or so my repairs were almost done. I went to a local auto glass shop to see about getting the windshield replaced. The tech said the glass was not installed correctly and I should not be held liable. I call the Tomball location. They would have to have their installers look at it to see if they made a mistake. I was also told that since the place I was at is not an authorized vendor of Enterprise I could still be liable for the windshield if I have it replaced there. WHAT!!!!!!!!!! If I had not come and told you, would you even know the things had been replaced. So I waited. On March 1st I am looking over my credit card and notice Enterprise tried to charge my card $150. WHAT THE!!! I call customer service. She makes notes and tells me that the district manager will be contacting me, it may take a day or 2 but they will. I AM STILL WAITING!!!!!!!!!!!!!!! 14 DAYS AND COUNTING. On the 7th my repairs should have been done but were not but I said I am done with the rental and they did call to let me know if I did not return it by 6pm I would be liable for any further charges. Got in the car and returned it. During the return, I get the guy that told me I would be responsible for the windshield, new day new chances. Nope. He says has the windshield been repaired. I said no. He goes gets mileage and amount of gas, only needed to be a 1/4 tank but I had just put $15 in it so more like 3/4. He types up the notes about the windshield after talking to his manager. Who stayed in his office instead of coming out and talking about the matter like a REAL MANAGER would do. I wrote on the paper that I was not responsible for the windshield and left. Now I see that they have processed the $50 deposit. LOOKS LIKE I KNOW WHO I AM CALLING IN THE MORNING. I WOULD NEVER RECCOMMEND RENTING ANYTHING FROM ENTERPRISE. Oh and while I was waiting for the return to be processed another employee was helping a walk-in and someone on the phone. The walk-in wanted to see if they had a rental for 7+ passengers for this week, spring break. The emplyoee goes and ask the manager something, comes back says they have this and that and this that can be rented but all rented for that week. Now back to the phone call, it was someone that was told to go to the Magnolia location for a rental by Victoria. Victoria walks in the back door, employee goes to her to find out more details, her response, "I am on lunch for 10 more minutes." Then stay out of the office!!! Just saying. WOW and that's why we use Hertz rental. read more

HORRIBLE CUSTOMER SERVICE! I rented a vehicle via Hotwire for around $160. Not only did they put a $350 hold on my credit card, but they added additional insurance coverage I declined when I reserved the car via Hotwire to the tune of $132! I was never asked if I wanted these additional items...in fact the topic never came up. My bad for not looking at things closer before I drove off but since I had the confirmation and reservation declining coverage via Hotwire I NEVER thought in a million years they would alter the rental. As another poster mentioned, Garrett is not helpful at all. He is rude, lacks any customer service skills at all, is unwilling to listen to the issues, CONSTANTLY interrupts, and just doesn't care at all. I have been an Enterprise customer for 20 years and when I told him I was bringing the car back and taking my business elsewhere, his response was "ok, we close at 6". I was beyond aggravated and dropped the vehicle off within the hour. There was another gentleman in there as well who was being charged nearly $300 for damage to a rental vehicle due to he was rear-ended by another driver! The Enterprise Rep (who I believe was "Garrett" but said he wasn't even though I talked to him 10 minutes earlier and was the only Rep there) told this man when they get their money from the other drivers insurance company he would be reimbursed. I work in the insurance service industry and this is NOT how it works. This location, Garrett, the shady rep who added all the additional items to my rental has single handedly ended my 20 year relationship with Enterprise. I will never do business with them ever again. read more