Enterprise is my preferred car rental service. Never had an issue using through insurance or for personal use. As for this location, they have a decent selection of vehicles. Office is somewhat small, but you're in and out in no time. Staff is knowledgeable, friendly, and professional. Easy straightforward like it should be. read more

Shane is 10/10 !! Such great customer service and I appreciate him being so kind and professional. He knows how to handle business the right way . Thank you ,thank you . read more

My Car rental want Smoothly. Alex the (mgr) was timely, effectient and courtesy throughout the entire process. He and his associate Shane did an outstanding job by having my vehicle ready and as well in my returning the vehicle on Monday A.M. I highly recommend them and Enterprise on Main Street in Watsonville for ur nx Car Rental!!! read more

This was a great car, and it was good when I drove it for work. My only problem is the car's pedals are made for people of average height so it did cause me some discomfort to drive. That sounds odd but, the pedals are slightly elevated so when I drove, I had to keep my leg up and I couldn't keep it on the floor and use them at the same time. That's the problem being four foot eleven. Good car otherwise. And I was able to leave the car with the WAB while I got my car back. read more

5 star review for customer service! Definitely professional and polite individuals working there. Daniel was very kind and helpful. I do want to make a comment about the car that I was given. Again, their service was great with no issue. Unfortunately the car I was given was a red Mitsubishi and the engine literally sounded like it was going to explode at any moment. There was also no Registration in the glove compartment. Please get this car off the road! read more

JULIO is the MAN! My family and I were on a road trip up the California coast. We are originally from southern California. We rented a Chrysler Pacifica and drove the vehicle for several days up and down the coast when we ran into some tire issues coming back from Mendocino County. Our front passenger tire for some reason lost half the air pressure. Luckily we googled an Enterprise location about a mile from us and drove there. We met with Julio who was handling and taking care of multiple customers and issues all at the same time. Even with that, he didn't blow us off or treat us like our issue wasn't a big deal. He advised us to go to a locally contracted tire station nearby and see if they will fix the issue for us. We did just that but unfortunately, they told us that the tire tread was shredding and that the tire had to be replaced. We contacted Julio over the phone and he told us that he could get us into another mini-van possibly within the next hour. This man is a blessing. If not for Julio, we would have forfeited the next portion of our trip and missed out on quality family time. We ubered back to Enterprise and lo-and-behold, Julio had another mini-van ready for us. He was still dealing with multiple customers who were pouring in and he took care of everyone. He even comped our uber ride and credited our account. Julio was efficient, an excellent multi-tasker, compassionate, and empathetic towards the people that he helps. THANK YOU JULIO! We need more people like you in the world. Your supervisors need to recognize you and give you a damn raise. read more

they truly suck when answering the phone... got hung up on and then they wouldn't answer the phone after that. I just had one measley question. read more

They amazing people very friendly I really appreciate for your service and Dedication and we will help me choose the right car I am very happy with the service there is all way negative people but you have to stay positive no matter what people say I really recommend rent a car here this location god bless you all be safe read more

Enterprise Rent-A-Car - They have nice cars great prices they will help you say money time at work - Car Rental Near Me - Watsonville, California

Julio, manager in Watsonville assisted us. We look forward to renting from them again in the immediate future. Julio is a great listener, has excellent people skills, and wants to do everything to earn repeat business. read more

Watsonville enterprise is the worse! We had done a reservation a month in advance for today 4/27 pick up at 4:30 and we got a call today at 2:30 that they did not have a car for us . Like are you serious? Our trip is in a few hrs. This is so ridiculous. You guys have people reserve before hand for what? And to top it off, the have very bad customer service I would rate them 0 stars read more

ENTERPRISE WATSONVILLE? You got to get it together! Really unprofessional! They take a reservation 3 weeks in advance, but don't bother to get the vehicle & don't bother to call to let you know. Then they want to charge over double the price for the next best alternative available. You have to insist otherwise!! They almost always rent their cars low on gas and that leaves an additional step for you to do!! As the Seinfeld line goes, "You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them!" read more

Enterprise Rent-A-Car - "You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation!" - Car Rental Near Me - Watsonville, California

Excellent customer service! Been renting from Enterprise for a while now, they always pick you up! This particular office really was great ! The guys who work there went out of their way for us and did it with a smile! The best team ever! read more

This facility is a joke. I've rented from Enterprise Ocean St, Santa Cruz many times over the years and always received excellent customer service. But not with the Watsonville office. I called them today around 3:30pm to rent a car. This is the conversation: Me: Hello Ent: Something something something (barely audible had to turn up volume on cell way up. Try speaking at the phone not the wall) Me: I need to rent car Ent: When do you need a car? Me: Today, like now Ent: What kind of car do want blah blah blah (sounded very bored) Me: Doesn't matter, the cheapest rental will do Ent: Do you have a reservation? Me: No Ent: We don't have any cars Me: What? Say that again Ent: We don't have any cars Me: So, if I went online and set a reservation will I get a car? Ent: No, we don't have any cars Me: Then why all the questions. Why didn't you say so in the first place? Ent: We don't have any cars..click I called Hertz by the airport. Jasmine answered and sent a driver to PU me up at the auto repair shop. As expected she handled everything in a professional manner. Enterprise Watsonville get your act together. You can bet I won't do business with you in the future. read more

We had rented three vans to take our volleyball team to Nationals. We received a call two days before the rental stating that the vans were unavailable because they were returned damaged. We had to scramble to find vans last minute and finally found some over the hill. The delays in getting to and from San Jose mean our teams won't make the opening of Nationals and is a huge disappointment for these kids. Being familiar with the rental car business, I can't say whether the information about the damaged vans is true or if the vans were just double booked. No alternatives were offered aside from assuring us that they were trying to find seven or eight passenger vans. In addition, the reservation was for tomorrow and we never received a follow-up call about whether any smaller vehicles were available. I would absolutely never recommend this business. read more

My mother is elderly and disabled. The employees there were extremely helpful and very friendly. They allowed my mother to try different cars to see which one was the easiest for her to get into. Was very pleased with the service that she received especially after the rudeness and Hertz. read more

Well, I had to go back to these guys because that is who my insurance company sent me to. Guess what? I was SO disappointed that they were just as bad the second time, as the first time they had me as a customer. I could not believe just how BADLY they MISLEAD the customer into believing that they will do what they say and work with the ins. company to have the added insurance to protect the rented car and the rental cost set to equal the cost of what my insurance covers so that I will be covered completely. (It doesn't help that their forms are not easy to figure out!). SO, when I took the car back today, they claimed that they never agreed to have my insurance and rental covered together and have both covered by my car insurance coverage for a rental!!! THEN, they claimed that there was a scratch on the door of the car. (GRRRR!) I couldn't argue, because I rented it and got it when it was raining and didn't see any such scratch. So, AFTER they so friendly convinced me not to worry about any monies due when I returned the car when I rented it, when I returned it they charged me $620.00 for THEIR insurance that they SWORE that they NEVER told me that my insurance would cover. (Liars!) I am so angry, again. Those guys over there, BRIAN this time, is such a swindler! CAR RENTER BEWARE! read more

This rental experience has been UNBELIEVABLY BAD. The salesmen was very misleading, he gave my husband two price options for insurance, never telling him that the insurance was OPTIONAL. My husband choose the less expensive one. The next day I called to inquire about this mandatory insurance, and received the same greasy salesmen spiel, also not telling me that it was OPTIONAL. When I called him on this he repeated the same thing, and when I pressed him only then did he admit, quite reluctantly, that yes it was optional. He then agreed to remove the insurance and "only charge me for one day" which I found unacceptable. A bit of haggling and this was removed. Now upon returning the vehicle I find that our deposit cannot be returned because the paperwork is not there and is possibly with the other salesmen! WTH!? They had no problem charging us immediately, and now they feel they can dilly dally on returning the money. Let's not get into the shoddy inspection prior to us taking the car. Only in hindsight, after a through inspection by another worker, do I see just how little the first guy looked at the car. Terrible, terrible, terrible. I've never, ever, had a car rental be this stressful before. read more

Nice vehicle inventory, convenient location, easy and fast pickup/drop off and customer service the way it's supposed to be. I've rented autos and vans from there a few times in the past year and have been impressed each time. All customers are greeted warmly upon arriving and every effort is made to have pickup and return go smoothly and quickly. I'm surprised by the negative reviews but also see that many of them are from 2018 or older. Apparently, Ben runs the facility better than previous managers. He seems to be a hands-on manager committed to outstanding service. I prefer Enterprise over the other rental company in Watsonville for all the reasons mentioned and was compelled to write this honest review after seeing the older, negative reviews associated with this quality rental location. read more

I just want to let people know that I've rented here many times over the years and they always go above and beyond. I would like to also note that there is a Mr Raja Sharma that works there that really is awesome. Ask for him, you will be glad, he read more

People who wish to complain are fueled by the passion to do so more than those who have a proper experience and move on with their day. I have NO COMPLAINTS and am fueled by the passion to compliment this very store. I have been treated exceedingly well by the entire team, especially Eron, the Manager, Daisy, and Virgil. All professional, all accommodating. I rent various different types of vehicles for a myriad of reasons and have always been treated as a valued customer. More importantly... I've watched this team treat every person at the counter the same way. Well done team! Hint - if you wish to have a car, don't expect to call the same day and get one. This group has much to accommodate and has a huge turnover. Go online and arrange a reservation. Doesn't take long, and it's very efficient. Works every time... and Eron's team is eager to help. read more

Best service. Guest services from Dounya is beyond and above to make the customers welcome and satisfied. Thank you, Dounya.

Worst experience EVER!!!!! I reserved over a week in advance, called to change time 2days b4 p/u & was told a truck 'may not be avail' but, get a call saying, it should be ok... fingers crossed I rush down..then when i get there an A-hole who loved to give me the run down of 'this isnt my branch.. the manager quit..kid who helped you on the phone is new & inexperienced..' gives me a list of crap I wasnt prepared to bring & didnt HAVE so wasnt able to rent the vehicle (& NO its not on line THIS BRANCH made THESE rules) in the heat of the moment, I leave not happy, forget my card... when I go back, neither associate gets off they're asses to get my card but says ' its behind the counter... you can go back there & grab it...' A-1 POS's read more

Customer service was impeccable (Aaron) While my first car I reserved did not meet my needs, they immediately made sure to match me to a car that did, seamlessly. I couldn't be happier. Hate to give the car back, but I know where to go when I need to rent again. Highly recommend. read more

Great experience. Zunia the manager was so helpful. Car broke down on a road trip and they got me back on the road ASAP. They were very empathetic and compassionate about my situation. Great people and place to rent a car. Thank you for everything. Sorry if I spelled your name wrong Zunia! Thank you Enterprise for hiring such great people. read more

Thank you Dounya Matar and David Ramirez for helping us with our car rental during the holidays. Mostly your friendly and courteous service! See you at my next rental! read more

Seriously completely dissatisfied with the service at this location. The manager needs more training Poot customer service. I have already called the corporate office but no call back yet. Someone needs to train the workers in this location. They will leave early and not give you your reservation if it inconvenience them. read more

I can't say enough about Luke! He was so awesome. He made two weeks with a rental so convenient and he accommodated all of our needs. Definitely go see Luke if you need to rent a car. read more

I will never return to this location. Ever. I went through the proper channels to make a reservation before arriving. I reserved the intermediate size car. Good value. I didn't need anything fancy. I read (skimmed) through the terms of service online looking specifically for different requirements if using a debit card to rent a car. It's typically just ID and debit card plus an additional deposit/hold on the card. Fine by me. I didn't see any additional information, so I went forward with my reservations. I've rented plenty of cars before -- though to be fair, I usually reserve through Hertz, and will return exclusively to anything other than Enterprise after this. -- and this has always been the case...ID + debit card + additional hold = keys to a vehicle to rent. So, I make my reservation and arrive to pick up my car. When I arrive I am THEN informed that they need ID plus two of the following: current paycheck stub from within last 30 days with current address and name and address of employer, home phone bill, cable bill, electric bill, garbage/water/sewer bill, verification of address via 411.com, or home/auto insurance card with current address and policy number. First of all -- what??? I've NEVER been asked to provide anything with financial information on it, other than my debit card. Shady, as it is. Second of all -- THIS INFORMATION IS NOT POSTED ON THEIR WEBSITE, which was confirmed by another employee who said, and I quote, "Yeah, it's not super clear or present on our website. That's kinda on us." IF YOU KNOW THIS IS A PROBLEM - FIX IT! Who travels around with bills or a current pay stub when attempting to rent a car? I don't have a home phone line. Haven't since I moved out of my parents house over a decade ago. I have a cell phone, but the online record of that bill wouldn't suffice for them. I also rent, and none of the bills are in my name. Again, let me repeat, I've NEVER had to provide anything like what this location/business requires. And, again, this information is NOT on their website. So, now I'm trapped at Enterprise because my ride left because I had a reservation to pick up a car. After some frustration and calling around to find a ride, I switched my reservation for today so that I could bring a pay stub. So, fast forward to today. I arrive expecting my reservation is EXACTLY the same as it was when I had previously made it, because all we did was adjust the date. My ride leaves. And the same guy from the previous day goes, "Okay, so, we have a Toyota Sienna for you." A bit confused I say, "Wait? Shouldn't this car be an intermediate size car like I reserved yesterday?" "We don't have that. All we have is this." "The only vehicle you have today is a minivan?" "Yes. Do you want it?" "I'm not sure I have much of a choice. You literally watched my ride walk out the door before showing me the only vehicle available today. Can I ask why when you switched my reservation to today you didn't inform me that the car class I requested would be available?" "It's the same price. Do you want it?" "Again. I'm not sure I have much of a choice. Is there a reason you didn't communicate this with me? I am incredibly uncomfortable driving a vehicle this size where I'm going." "The website says 'This size or larger.' Do you want it or not?" "Actually - it says 'Or similar'...DRASTICALLY different when dealing with the size class of a vehicle. And, you just saw my ride leave. I have no choice but to take this minivan." "Great. Come with me so we can do the walk around and you can take the van." Now, I know this seems minor. And this is LESS about the fact that I'm left driving a vehicle I'm incredibly uncomfortable in. This is 100% about the atrocious LACK of communication on behalf of this location and business. If your requirements as a company to rent a car are that specific regarding paperwork, you need to have that on your website. When employees move reservations without informing the customer of any and all other changes - this is a problem. Never again, Enterprise. Never ever again. Thanks for two frustrating days, horrible communication, and sticking me with a vehicle that I specifically did NOT reserve. Nice job. You've lost a customer. 100%. Not that you care. If you did, you would be much more forthcoming with the people who spend their money on your company. I hope I've saved at least one other customer from going to this location/company. read more

Gabby was really friendly over the phone. I scheduled a van rental to be picked up but they didn't have one on the lot so she looked everywhere to find one. I ended up canceling because my car started working and she was still positive and happy for us. Really good service. Thank you Gabby! Made our stressful event a lot easier. read more

We had a good experience at this location. Gabby does a good job training and managing staff. Very friendly and professional appearance and conduct. Like the pickup service , it was very useful for us. Only complaint was car in and out was pretty dirty and gas was on E. Car was probably retuned that morning and they turned it around right away. All in all would recommend read more

I been renting various vehicles OVER 20 years faithfully to Enterprise Rent a Car. LONG STORY SHORT: I was overcharged four days, promised free future rental days and upon trying to rent from Main St branch the information was not found, EVER! I rented one more time from them and this time I DIDN'T PAY THEM FOR A COUPLE EXTRA DAYS! GOT HALF MY REIMBURSEMENT OWED TO ME. WITH THE OTHER HALF... I'll never rent from Enterprise again. They lost my 25+ years business. TEAM HERTZ! read more

I reserved a full-size car about a month in advance for a weekend, but when I went to pick it up, they had no full-size cars available?! Their only redeeming quality was Andrew, the person who helped me get a car. He was super friendly and accommodating. He offered me a Prius which was ten dollars more a day for the same price, which I did not take because it was too small. Instead, he made arrangements with the Santa Cruz Enterprise and drove me there to pick up my full-size. Other than that, checking out was a breeze and the girl who checked me out was also friendly. I would probably give a lower rating if I would have needed the car right there and then, but I reserved it for a day before I needed it and was in no huge rush. Bottom line, Enterprise needs to improve their processes, but the customer service is great, and that accounts for a lot with me. read more

The last time I had to rent a car they were going to give me one that had a bolt in the tire. They did give me an upgrade for a different car, but it was not clean and the low tire light was on. When I took it back the next day for them to put air in the tires they offered me a different car instead. I told them I would prefer if they would just put air in them. read more

This is me and my wife favorite car rental the staff have a good attitude and very friendly with excellent customer services this is me and my wife second time renting a rental from this Enterprise, and will continue on too. read more

I was leaving to San Diego for a volleyball tournament and traveling with 30 athletes on a Thursday. I make the reservations in April for 3 fifteen passenger vans and all is good. I get a confirmation call on week before my trip to confirm vans and all is still good. I get a call from manager Tuesday, 2 days before my trip, telling me "a van was in an accident and they have no vans for me." Sounds fishy that 3 vans are not available because one got into an accident 5 days after they call and asked me if I really need the vans. Their offer was to TRY and findn6 smaller vehicles for me. Now I don't have enough legal age drivers to take multiple cars. If no transportation is found then trip is off and the non-profit organization loses close to $5,000 because all rooms are already rented for our trip and tournament registration. I called manager to see what we can do and she said she was working on it but had to leave at 2pm. Never heard from her for the rest of the day. The next day, she called and said she was still working on it , then didnt hear from her again until the morning of our trip to apologize for their screw up. Apparently there was a golf tournament that took precedent over our program, probably a higher bid, so we got dropped. We were lied to about the initial reason which I find amazing for a manager to do. Time to change car companies after 13 years of service. read more

from reading all the reviews for this place i guess ive been really lucky with my dealings with them,that or they have gone some major changes on how things are run there.just this last 2 months ive rented an SUV for family trips which has gone smooth on both occasions.i usually stop by at least a week before the date i need it and reserve the necessary sized vehicle.the only issue for me is their price inconsistencies,from what they told me it varies due to the cars they have on hand.so if youre planning on renting a big sized vehicle and its a weekend or holiday i would suggest to rent it sooner when the price is a bit lower.it helps to check online also to get a better idea for pricing. read more

Enterprise Rent-A-Car - Car Rental Near Me - Watsonville, California

Great and best customer service you can ask for. They welcome you with a smile from the time you come in thru the time they are helping you and finally when they see you off on the rental or leaving the office after you dropped of the rental. I liked how they did a walk around with me and explained everything from the types of insurances they have (optional) to how to work the car (I didn't know how to start the push button car since mine was a key to start the car). I would recommend this place to my friends and family and I would also continue using enterprise because I also used the one in L.A. and they also were great!!! read more

The people where polite. They were a bit disorganized but what made me really upset as to give it 1 was because the car they gave me had power seats and on the first day the seat didn't want to work and go forward. I called and no one seemed to care as to fix it. All they said was that they could sent someone to tow the car but that at that time they couldn't drive me a replacement. So I sat in the car for like 2 hrs until it finally decided to work. read more

As a small business who really needs to rent cargo vans, I have tried to make things work with this Enterprise for many many years. But the fact is this office is so poorly run and has so much manager turnover that they are completely unreliable. Multiple times I have arrived to find that they don't have the vehicle we reserved and didn't bother to call. Recently they informed me that even though I was renting three vans in one day (and have been for years), only I was authorized to drive them and not my employees. I have switched to renting much less expensive, more convenient Uhaul vans or in cases where I don't want all that Uhaul writing on the vehicle, driving all the way to Autoworld in Santa Cruz. Alternative companies also allow Sunday returns so you aren't unnecessarily paying for that extra day. read more

I've worked (I worked at a car dealership) with Enterprise in the past so I knew what to look for and do when renting a vehicle. When I first went to this Enterprise the service was great. Brian is a good guy and even though it is their job to try and sell you every little thing out there Brian did not push as hard as one other guy. A few days later I asked to exchange the vehicle I was in so I went back and dealt with a Herado (somewhere along those lines of a name). From the very beginning this guy was irritated and short with me. He really did not seem like he wanted to be there. He pushed for me to make a decision and after I made my decision he tried to change it quickly. I told him to put me in a vehicle so that I did not have to deal with his negativity any longer and he stated that he did not want to deal with me either. For a company that prides itself on customer service they sure didn't get the pick of the litter with this guy. My insurance company and I will be writing a letter to his manager and any upper management that will hear us. Customer service is not what is use to be. read more