My car was being serviced at Chevy Watsonville and they kindly arranged for a rental since they needed it overnight. When I arrived at Hertz they said they weren't ready and didn't really have any cars for me. They only had a Kia Niro EV at 10% power! Usually you rent a car and they walk you around it and show you basic controls. I asked and they didn't know anything about it. I was told "the charger is in the trunk." No charging available on site. Ridiculous! I asked if they would give me a credit for charging since I would have to fast charge. "No" I'm an EV driver so I know where to charge(Food Max). A quick YouTube vid and I was on my way. When I brought it back I noticed Level 2 chargers in the airport restaurant parking lot right by the "Hertz 24/7" parking space. I told this to the girl at the counter and she was surprised! She said she was on maternity leave when they stared getting the EV's and didn't know anything about them. Clearly Hertz needs to train their employees better and install a fast charger if they are offering Electric Cars. Staff shouldn't have to drive several miles away. If you have a choice go somewhere else. read more

The girls that work there are so helpful and so sweet! I came in to rent for car repairs and it was my first time ever renting and they were so helpful and answered all my questions! read more

I was helped by Jasmin she was very professional and I will definitely be going back to rent from them again she was very informative on the policy about no pets to make I didn't get charged for pet hair being that she saw me with my dog. Overall great experience! read more

This company overcharged me. They have deceptive and misleading information posted in their office regarding insurance cost. I was over charged by $97 for a one week rental. read more

They were professional and super friendly. They helped me over the phone. I didn't have to go to the website and the price was great.

Hertz tried to charge me $400 for a car wash. When I got the car, it needed a power wash, and I gave it one. is $400 a fair price for a wash? Never go to this place unless you like being ripped off. read more

Their customer service is very terrible and shady of hidden charges. we didn't notice for additional payment of additional driver and charge me $119.67 for 2 additional drivers. not honest customer services, not recommended at all. very very poor service. read more

Great service and w a free upgrade! Our car was delivered ready at the front door and the return was easy and simple. * the car windows should have been cleaned. read more

Hertz doesn't tell you that the drivers license and the credit card have to have the EXACT same spelling of the first name. We were denied a car even though we showed multiple ids with legal and shortened name. There employee was unprofessional and extremely rude! We had to get a ride to their competitor and they thought Hertz policy is not logical. I couldn't get in contact with Hertz headquarters to report this but I did contact AAA who partners with them. AAA didn't know that this is Hertz policy. They are going to look into it. I hope this will be changed. read more

UPDATE. After waiting 2 months and keeping in contact with Hertz, I was credited $900.00. This was for the three extra days they said that I had the car and also for overcharging me for the car they gave me as it was not the car I had originally reserved. Overall, they made up for their mistake and made good on their word. Thank you, Hertz. read more

My mother is elderly and handicapped. She walks with a cane. She was getting a rental since her car was in the shop. The female in the office didn't even say good morning it was give me your license. With the medication that my mom takes she sometimes needs to use the restroom and needs to do it fast. She asked to use the restroom. The female said no you can walk across the street and use 1 over there. My mom told them I really need to use it and I probably won't make it that far. Again it was use it across the street. I then got up said thanks for nothing we are out of here and you all are assholes. Don't go here especially if you're handicap. read more

I tried to rent a car from the Watsonville, CA location but the manager would not accept my dmv license extension. She stated the dmv's are open why don't you just renew it? Well, the dmv's are not open to the public, just already existing appointments. They are not making new appointments. I have a valid 60 day extension! I am a healthcare worker in home health! What kind of organization does not support healthcare workers at this time?! This manager should be fired for how I was treated! I'm not surprised they have 1.5 stars! Horrible, horrible customer service! SHAME ON YOU!!!!! Sent from my iPhone read more

I rented a SUV to be picked up on Friday 04/08/2022 @ 8:30am and to be retuned on Saturday 04/09/2022 @ 9:30am. On 04/07/2022 the manager Jocelyn (who lied about her name, her name is actually Stephanie Sanchez) called me and let me know that I would have to return the vehicle on the following Monday 04/11/2022, I said why? and she said that they are closed on Saturday's, however their website says otherwise, and I was able to make my reservation and pay in advance for the rental. She said, they are now closed on Saturday's and I would have to pay for the weekend! I then passed the phone to my daughter who spoke to her and Stephanie was very rude. We called their corporate office and spoke to a Supervisor who advised us to pick up the vehicle and drop it off according to our contract. My daughter called Stephanie back and again Stephanie was very rude and hung up. We took our chances and went to pick up the SUV and we saw it parked in front and we went in, immediately, she said that she was not going to rent us a vehicle and she had no vehicle for us. This is when we discovered that she lied about her name, there was a certificate on her desk that had the name Stephanie Sanchez. She kicked us out of the facility and said that she wasn't going to rent us a vehicle, and that I need to cancel and request a refund. Our trip was ruined, because we now had to travel to SF in 2 vehicles. This was a Spring Break get a way for our kids. read more

The 1.5 star average review is an accurate description of this busines One star is generous. Maybe the worst customer service ever experienced. Wish I had read reviews prior. Then I'd have been prepared. Left and went to enterprise where they were helpful and so happy to work with us. read more

I feel real regret that I didn't read the reviews before I rented from Watsonville airport Hertz. They got another person. I guess they have there hidden fees down. So here is what happened to us. We made a reservation for a economy car online, and went in to rent said car. Of course no big surprise they did not have any cars except for small SUV's. So we decided that would be ok. I wish we would have ran out of there. The car was a 2021 Buick Enclave, very nice but dirty. It's a beach town so sand all over and kids handprints on the sun roof and windows. Peanut shells all over the back seat. So obviously the car wasn't cleaned in between rentals. We originally rented for one day but ended up adding a day. They had required us to give them a $500 deposit because we were using a debit card and boy do I wish I hadn't agreed. At the rate of $167 a day (for extra ins etc) that meant they got around $668 out of me at rental. The clerk had no personality and kept signaling to her coworker at the front desk. I should have known something was up there too. I was just handed the keys with no inspection. When we returned the car they were closed due to it being Sunday. So we placed the key with a note into the express box outside the office. This is where the "fun" began. The next day my Acct was credited a few hundred dollars and the following day another small amount. I figured they would be calling me to explain any fees. Instead 5 days later after I got relaxed figuring we were done doing business with this office. I awoke to a charge of over $949 that my bank paid causing me to be over drawn by over a $1000! After contacting corporate I was told they were "sorry" but they couldn't do anything about the cleaning charge of $400 for smoking in the car! Corporate credited the late fee and extra day charge etc. but it's barely a dent in the fees I've accrued from my bank. If I had been contacted I could have transferred money etc to cover addition fees, then disputed them. instead the office ( a girl named Jocelyn) told me a ridiculous phone number that was not even close to mine. Except corporate had the correct number in there system. So they were lying obviously to cover there unprofessional crooked practice of stealing from people. Don't ever rent from Hertz Watsonville airport. You will regret it. read more

STOP!!!!! DO NOT DO BUSINESS WITH THIS COMPANY! Rude and unprofessional. I'm so sorry I didn't read the reviews before renting- I trusted AAA. The whole experience was very unprofessional and inconsiderate. They falsely charged us an additional $400, that I'm in touch with the corporate office about now. DO NOT RENT FROM HERTZ! read more

I will never rent car here bad company don't waste your time and money ok will not recommend F+ Charges me for gas read more

This place runs a fraud operation! Rented a car from them for 2 weeks and prepaid for it. The car was fine etc. I returned it on time, however after 2 more weeks they sent me a bill claiming I had the car for extra 2 weeks and charged my credit card for it and slapped on a late fee. I read reviews and saw that they were fraud and now regret I even used that place. I rented from Hertz many times and every time was a good experience. This is a nightmare. I warn others to really read reviews before making decisions. read more

Do Not use this company unless you want to get screwed over these girls have no clue what they are doing they give the wrong information and yet they have no courtesy to fix their mistakes !! read more

I rented a car through Hertz when I was rear-ended. My insurance company handled the rental and the pick up was very smooth. The two star rating comes from the drop off experience. I went on a Saturday to drop off the rental car and the sign on the door said they were open until 12pm. I walked in at 11:45am and there was a girl sitting behind the counter. I said I was here to drop off my rental car. The girl started laughing and said that they were going to be closed for awhile and to just drop the keys in the box outside the door. I asked if she wanted to look at the car or if I needed to sign anything. She said if I really want a receipt then I can go to www.hertz.com. I told her I filled up the tank and the car is fine. She laughed and told me to put the keys in the box. I put the keys in the box and then walked away thinking I really should not have put them in the box. I went to hertz.com and emailed their customer service only to received a canned email back a few days later saying sorry that happened. And then they charged my card $30! Which I have called and emailed about and have yet to get a response to why! The female I spoke to on the phone said "You probably didn't fill the tank up all the way and we charge 8.99 a gallon for gas". I will never rent a car there again. read more

I have come here a few times over the years dueño car accidents. AAA sets me up here. Every time i find it dreadful coming in here. It takes sooooooo long! There's usually just one girl working. Today there's 3 others maybe they're just drivers for pick up or something but they're chillin, while I'm going on 20 minutes of just sitting here waiting. I wish this place was more efficient, because it sucks. If AAA asked if I had a preference, it would not be this place at alllll. read more

I read the reviews and still gave them a chance. But they definitely did us dirty! I wake up to a charge of 580$$$$ which put me in the negative! They didn't seem to be to worried. I paid for the car for the weekend upfront which I thought 167$ was decent. But we had to call them to let them know we wouldn't make it by 6 pm due to traffic and they said no worries you are already charged for another day since it was passed 3PM , so we went home and returned in the AM. Then we get charged for ANOTHER day! But then they got us for 580$ for a "Smoking Fee" we didn't even smoke in the car! At this point I will NEVER recommend nor go through them! this is crazy. The thing is they didn't ask us if we smoked or anything. Just charged my card and called it good. I'm just in disbelief of what I was charged and what wasn't communicated! NEVER AGAIN!!!! read more

Horrible customer service! Upon arrival, the clerk seemed annoyed from the moment I walked in. She quickly told me she had no vehicles available and I should not have been sent to her office. I asked if she could check any nearby Hertz to see if they had any vehicles available and she refused to do so, she said I had to call them myself. I tried calling 2 different offices but no one answered the phone until 1 hour later someone finally picked up, they said they would call me as soon as they finished helping a customer but no one ever called me back. I ended up going to Enterprise where I had the complete opposite experience, the clerks were friendly and were able to help me with my rental. I would not recommend Hertz! read more

Tried twice to rent from them and have a car ready when I fly into KWVI airport. As they are the only car rental place on the airport... you don't have a lot of choice. The first time I reserved a car, they told me where the after-hour box was with the car key, but didn't give me the combination. The second time I reserved a car, I got in Friday night after hours. This time they game me the combo to the lock box, but neglected to put the car key in it. And... they are not open Saturday or Sunday. These guys are worthless. Sucks this is one of the only airports I fly into that does not have an Enterprise car rental. I've learned the hard way that from now on, I will catch a Lyft to the nearest Enterprise location. Hertz in Watsonville sucks. read more

Good customer service and was picked up quick by Frank who is super sweet. Car I rented was a newer VW loved it and covered by insurance only set back was being convinced i needed to buy additional insurance and being charged $500 which was incorrect because they filed paperwork later than day i actually cancelled it. So my bad had no proof of cancellation because i did over phone read more

Hertz is a horrible company that uses fine print and loop holes to trap customers into contracts and paying super high rental rates. DONT EVER USE 3rd party rental sites IE: Car rental.com or Kayak because HERTZ will not make any changes to your reservations or anything because they say it is out of thier control. My son wrecked his car and is already having to pay huge bill for damages and he got stuck paying the under age 25 fee because he had already made reservations on line and I guess it had mentioned it in the "fine print" so he is now stuck paying a $50.00 a day through the end of the week because thats what he reserved it for just so he could commute to work!!! That is a huge chunk of his pay! This is not the 1st incident I have had with Hertz. They are an awful company and do not deserve your business!!!!! AND AGAIN STAY AWAY FROM 3RD PARTY BOOKING!!! Do it direct!!!!! read more

Surprised to see all the negative reviews from mostly non regular yelpers. Possibly Hertz changed management and employees at this location as I have not experienced any of the issues identified by other reviewers. Sure they need a little better customer support training and two customers at the same time seems to cause issues as they only have one clerk / sales associate working at any one time. So for this four stars. But as far as price, quality of cars, and billing I have no issues, so 4-stars for now and may upgrade later if pleased with today's rental. read more

Fraudulent business practices - lied (or avoided communicating) n person about a day rental when the contracts are geared to favor the business closing early and on the weekend - so there is no point in having a one day rental - you are charged regardless. Office management made not verbal disclosure - you HAVE to read the entire contract - which in fact estimates for a single day. This is called predatory practices - I HIGHLY recommend avoiding this company - and specifically this office read more

The office staff is Very rude. In no way are they even professional and courteous. They don't answer phones not even to say "please hold" No smiles No thank you's they all look like that they hate there Job.. Overall attitudes suck. Also she was quick to get rid of me to help a " customer " a personal friend! We are never renting from here again.... read more

Prehistoric! Our encounter with this business was so bad that I have to write this review to regain my mental health and balance. I've been renting cars for business and personal use from six to eight times a month since 1996 and this is the worst experience I've had. Here's how it went, when my husband went in to rent the car, I stayed outside to prepare my belongings for transfer to the rental. I noticed that the woman agent kept peering out the window at me. My husband said that she kept looking at me and asking him repeatedly, who I was, and who would be driving the car. It took him a while but he finally understood that the redundant questioning was because she suspected that I (driver #2) wasn't really his wife. This is probably because I am black and he is white. We've been married 26 years and have run into racism on occasion, but, it's been many years since someone in a professional capacity has been so blatant in their ignorance. As I approached the ratty little Ford rental, I noticed Nevada plates and when I entered the vehicle, it smelled faintly of cigarette smoke. We kept the car for 7 days which was 4 days longer than our original contract. We arranged for an extension through the Hertz 800 # but still got daily calls (messages) from the Watsonville office asking when we would return the car. They even sent a threatening letter on day four. When we brought the car back, the woman left my husband in the office and rushed out to the car, and angrily pulled out some ear buds when were caught in between the seats. She handed him the broken pair of ear buds and told us that she would be charging us $200 FOR SMOKING IN THE CAR. She did. Once I'm rested I'll follow up with the corp office for a refund. read more

I rented a 2015 GMC Suburban to drive myself and five people around for a week. The vehicle was great! Everyone was comfortable and we were impressed with the gas mileage. Three stars only because the service at the office is terrible. I waited half an hour this morning to return the vehicle only to find out I simply needed to hand over the keys. Thanks for making me late to work! read more

Avoid if you can. They didn't have a vehicle for us, after we had reserved one in advance. Then they tried to charge us 300 dollars for dog hair being on the back seat. read more

Horrible Service all around... Poor customer service, Really bad communication between branches. I had to wait a whole day to get my vehicle because the branch in Watsonville (Airport) sent me to Salinas branch to see "Gary". I go there and the vehicle had already got sent to Watsonville. I called Watsonville to confirm if the vehicle was there and they still said it wasn't there. So my other option was a smaller car or wait a whole day for the correct one. So I had to chnge my plans and work around they're mistakes. I don't recommend this place to anyone if you can avoid it. read more

Very rude staff. They do not know how to communicate and are super unprofessional. Both ladies in the office were not helpful what so ever and could not even speak to me directly to my face. Never going there again. Rather drive to Salinas. read more

Very unprofessional. They do not specify their insurance policy, even when you let them know you have full coverage of your own. They need to learn their regulations before trying to sell their own insurance.! read more

Horrible !!! I wouldn't even give them a one star but of course I have to to write this complaint. The women in the front desk was not friendly at all. My boyfriend & I won a cruise for two to Mexico Worth 1,000 I accidentally left my cruise tickets in car in a large envelope that said cruise written in big fat letters. Woman from the front desk said she threw everything away that was left in the car in the garbage. She was pretty nervous when I confronted her .I call the one 800 number they were very rude no communication skills whatsoever.. Learned my lesson One of the worst rental cars !! read more

I have had to rent a car from Hertz in Watsonville and I have never ever been disappointed. I have rented from them about 4 times and am planning another trip and rental from them. They are ALWAYS polite and professional. I read the other ratings and I can't believe them. The people at Hertz always say fill up before you return or prepay so you don't have to. It's cheaper that way. They also always give me a ride to my home so I don't have to walk the 3 miles back. Thank you Hertz for such great service and professionalism. Good job! read more

Absolutely horrible customer service. My check engine light came on and I knew I was going to need a solution to get me through the long weekend until my mechanic could get it sorted out. Although Google said they were open till 6 when I called at 5:20 to ask if they had any cars available the lady said they did but she couldn't give me any rates since they were closing in 10 minutes. I said I knew they were closing soon and I was on my way and needed a car and she refused to give me a rate. Thankfully I made it to Santa Cruz and received some awesome customer service at the Enterprise on Soquel. They even stayed after closing to help me with my personal car. Never again Hertz! read more

I rented a mid size SUV to take a road trip with a few friends of mine. I chose Hertz because we saw a coupon online and that were giving a little better deal than Enterprise. I reserved the Nissan Rouge online and called the next day to confirm how many drivers we could have (5 drivers) and if they can confirm that the car will have a ski rack (Enterprise will only allow 2 drivers and no ski rack, they frown upon using the ski rack). Over the phone the employee was very nice and answered all my questions. I went in Friday afternoon to pick up the car and the customer service was lousy. The employee wasn't rude, but not nice or welcoming. She was very fast completing our rental, but did not explain any pertinent details like gas, extra insurance, or inspection of the car. When the rental was complete she gave us the keys and showed us the car. It was a Nissan Rouge but no ski rack. So I reminded her I called and with no problem transferred us to a Toyota 4Runner, not a long process and no extra costs. We got to the car and took pictures of any damages to cover our selves. The car was dirty inside, so much that I took a colored wipe to it. On our trip we got into a fender bender and a flat tire, all we notified Hertz as they happened. When I returned the car I went to the office as soon as they opened and the same associate did not greet me or acknowledge that I even walked in. Returning the car was the issues was surprising easy, as Hertz was already aware. Unfortunately I would return here, because it's close to work, my insurance, State Farm, has a contract with them (extremely helpful with the accident) and costs effective. read more

Absolutely the worst customer service I have ever experienced. Had to go in twice and dealt with two different women. Each time I went I. The lady acted annoyed to have to deal with customers. They did not provide accurate information and did noghi g to help resolve the issue. I walked out without a car and will never rent from them. I recommend anyone in need of a car save yourself the bad attitude and poor customer service and go someplace else. read more