The staff at this location are very friendly and helpful. i…read moreexperienced a small problem on the road and the staff member Anthony did not have a problem to fix the situation quick with his manager Mike ,both was very professional and kind and got things done and quickly.

Great service and helpful staff made for an easy and successful experience with enterprise.read more

It's been a while since I needed to rent a car in my hometown area but this past weekend, I found…read moremyself needed a larger vehicle to help the girlfriend move. Everything around seemed quite pricey but I got really lucky with Hertz! In fact, they saved the day with an incredible offer.. a giant Dodge sprinter van for only $100 for three days. I was actually able to extend it for only $50 more for nearly an entire week! While all the cars out there on the road during the snowstorm were slipping and sliding, or getting stuck, this bad boy cruised through with no issue whatsoever! The van is super new too... the radar cruise control, the apple car play, the reverse cam and even the dual left/right blind spot mirrors all added up to quite the amazing driving experience. Hertz.. yall rock!

I had an extremely disappointing experience with Hertz, and I would not recommend this location to…read moreanyone. The customer service was poor from start to finish. I had multiple reservations that were not accommodated, and when I tried calling the location for nearly two hours, no one answered the phone despite multiple attempts. When I went to the branch in person, the agent was rude and didn't even acknowledge me when I arrived. Even though I had a reservation, I was made to wait 45 minutes before being given a vehicle that had been sitting in the lot since I first got there. During my initial reservation, I was told that no vehicles were available. That information should have been communicated before I traveled to the location. Instead, I spent money on an Uber only to arrive and find out there was nothing available, wasting both my time and money. What made the experience even more frustrating was that no effort was made to accommodate the inconvenience or offer any solution. There was no apology, no communication, and no attempt to make things right. Overall, this was one of the worst rental experiences I've had. Poor communication, unprofessional customer service, and a complete lack of consideration for customers' time. I will not be returning, and I cannot recommend this Hertz location to others.

I went to Enterprise the other day to rent a minivan so that I could move things out of my parents…read moregarage. When I arrived at the counter, the super helpful staff member quickly helped me realize that I accidentally made the reservation for the following day. While I was embarrassed, he came to the rescue and honored my internet price for a same-day vehicle. They didn't have an minivans left but I was given a pretty good size VW SUV. This thing was nice!! Check out the photos.. it's got to be either a '23 or '24 vehicle. Enterprise always has my back everytime I've reserved from them and I can honestly say, have never had a bad experience in my years renting with the company! Elite Tip: Make an Enterprise Plus account to score points and free days.

Worst Enterprise ever. I am told the car I specifically ordered is there and to be picked up. Of…read morecourse we get there and it's not there. Gentleman behind counter could barely be understood because he was a chronic mumbler. Then everything was way more than what the website said. Not helpful or even able to understand. It was obvious we were not going to get any real help or customer service. We left.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

Every time I rent a car from here I'm quickly reminded why I gave them 5-stars back in 2024. While…read morethis location often feels a little understaffed, the staff that is here really works their behinds off to go above and beyond. They're never pushy on buying their gas nor getting their extra insurance policies, which I very much appreciate. Bringing the car back when finished is even easier. It literally took me 2 minutes from parking to walking out of the gate. The cars are always very new and very clean, ie. the brand new 2027 Chrysler Pacifica I just rented. I know this is an odd sentence to say about a rental car company but I am actually looking forward to my next rental here.

Enterprise told me to call in to their Customer Service number and they would quote help me with my…read moreproblem". I called them last week, and I have yet to be contacted by enterprise. It appears their Customer Service is as poor as my experience has been with their retail side.

Friendly staff & quick service! Aaron was super helpful with my family and we'll be back time and…read moretime again.

Absolutely no issues with anything related to my rental, through my auto insurance, from this…read moreplace! Even though my premium plus policy from Allstate only covers $45 a day for rental!?! Was able to get good car, fast and easy. In and out! Same on the return! What else can you ask for? Highly recommend! Special shout-out to Neil for being outstanding guy and providing exceptional customer service!

Very happy with this branch! I did a lot of research before choosing a car rental company, let…read morealone a branch, and ultimately decided on this one. Very happy I did. Had a few issues that were out of their control, but Alexandra (I believe that was her name, or close) went above and BEYOND to make everything right. Entire staff is super friendly as well. Will most certainly use this location for any future rentals. Big thank you to the Massapequa branch! :)

Terrible! I booked at least a month in advance and today I go to pick up the car at 10am and they…read moredon't have a car to give me and all they could say is sorry!! How the F is that going to get me to NC tomorrow morning?!?! All they could do is offer me a shitty van! Then to top it all off they let me use a mini van to get around while they "try" to figure out what they could do and this cigarette smelling car had no gas!! I asked to speak to a manager and of course Kevin who was the original person I've been dealing with is the MANAGER! Oh ironic