The staff at this location are very friendly and helpful. i…read moreexperienced a small problem on the road and the staff member Anthony did not have a problem to fix the situation quick with his manager Mike ,both was very professional and kind and got things done and quickly.

Joe and the staff were great with my rental. Highly recommend. Thanks for great service.read more

It's been a while since I needed to rent a car in my hometown area but this past weekend, I found…read moremyself needed a larger vehicle to help the girlfriend move. Everything around seemed quite pricey but I got really lucky with Hertz! In fact, they saved the day with an incredible offer.. a giant Dodge sprinter van for only $100 for three days. I was actually able to extend it for only $50 more for nearly an entire week! While all the cars out there on the road during the snowstorm were slipping and sliding, or getting stuck, this bad boy cruised through with no issue whatsoever! The van is super new too... the radar cruise control, the apple car play, the reverse cam and even the dual left/right blind spot mirrors all added up to quite the amazing driving experience. Hertz.. yall rock!

This location has prompted me to switch to an enterprise rental due to multiple instances when the…read moreservice was very poor. There is no customer service at this location, and they do not care. The cars you're given are dirty and full of garbage. They also do not open on time, and there are no apologies for any inconvenience.

I went to Enterprise the other day to rent a minivan so that I could move things out of my parents…read moregarage. When I arrived at the counter, the super helpful staff member quickly helped me realize that I accidentally made the reservation for the following day. While I was embarrassed, he came to the rescue and honored my internet price for a same-day vehicle. They didn't have an minivans left but I was given a pretty good size VW SUV. This thing was nice!! Check out the photos.. it's got to be either a '23 or '24 vehicle. Enterprise always has my back everytime I've reserved from them and I can honestly say, have never had a bad experience in my years renting with the company! Elite Tip: Make an Enterprise Plus account to score points and free days.

Worst Enterprise ever. I am told the car I specifically ordered is there and to be picked up. Of…read morecourse we get there and it's not there. Gentleman behind counter could barely be understood because he was a chronic mumbler. Then everything was way more than what the website said. Not helpful or even able to understand. It was obvious we were not going to get any real help or customer service. We left.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

I used to rent from Enterprise all the time before I had a car. Recently, I needed a larger car for…read morea snowboard trip up to Massachusetts and rented a standard SUV from Enterprise Island Park. There were no other standard SUVs available, so they kindly upgraded me to a 2023 BMW X1! How cool is that?! I've never been much of a BMW guy and have always kind of scoffed at BMW/Mercedes white SUVs for whatever reason, but I really loved the style, comfort, and performance! Unfortunately, while driving up in Massachusetts, I got a flat tire on my second day into the trip. Turns out it was a nail in the side, so the local Firestone recommended I go to the nearest Enterprise for an easy car swap. It was honestly super easy indeed! They swapped it out, no questions asked, and I made my way home in a beautiful, powerful, and fully equipped 2023 Jeep Grand Cherokee. Gotta love the customer service! And since I'm an Enterprise Plus member, I get points for every ride! I'm now at 1000, which scores me a free day's worth of rental... sweet! Thanks, Enterprise, for having the best prices, best cars - you're definitely my #1 rental pick!

Enterprise told me to call in to their Customer Service number and they would quote help me with my…read moreproblem". I called them last week, and I have yet to be contacted by enterprise. It appears their Customer Service is as poor as my experience has been with their retail side.

I am a long time customer of Enterprise and I was very, very disappointed with my recent car…read morerental at Island Park, I was given a car that had a terrible cigarette odor, i went back to exchange less than 24 hrs to be given another car worse with a cigarette odor. I patiently waited over 45 minutes to see if another vehicle would arrive for me to take comparable to what I had. In fact, one did arrive but was told it was dirty and filled with dog hair!! Disgusting!!! One of the Enterprise representatives was very unprofessional!! I do not recommend Island Park Enterprise! Run, Run away!! I definitely would like to discuss my experience with a regional manager!!!

I never thought I would be writing a bad review about any Enterprise Car Rental. I have used…read moreEnterprise for many reasons, business , leisure and when one of my vehicles was not available because of repair. So here is my timeline with this horrible experience. Sunday evening January 11, 2026- I start experiencing mechanic problems with my jeep. Monday January 12, 2026- I have my vehicle brought to the Jeep dealer in Inwood. I make a reservation for a 2:30 PM pickup at Enterprise in Island Park. I arrive on time and quickly greeted by an employee. Signed necessary paperwork and Amex was charged proper fee and proper hold amount. While still in the lobby I ask the asst manager if I can return my vehicle the Inwood location. He informs me that it would have to be booked that way and it's usually only done when an Insurance company is paying. I then ask could he check for me how much extra the charge would be. He says the only way to find that out would be to cancel and rebook with a different drop off from the pick up location. At this point I go to the Enterprise app and enter my info same as prior except put Inwood as the drop off. I hit enter and I now have a new reservation that has pickup Island Park and Inwood as a drop off. I show them the confirmed reservation. I am then told that they have no more cars available. I asked them the reason they couldn't help me work this out. Once again im told we have no more cars and when I asked the question the reason they will not honor my reservation I asked is it because you don't want to lose a vehicle? I am then told we are choosing not to rent a vehicle to you. No reason except they have chose to not rent and they will not honor any reservation that I have. No explanation. Now remember I have the new reservation in my hand. Im then told I should find out maybe RVC or Inwood has cars. I asked if they could call and the answer was no you have to call. Five minutes later Im told they are paying for a UBER to go to another location. I again ask does Inwood have available cars, reply was I do not know you will have to call them. So they want to put me in a UBER and send me to a location that might not have a vehicle. This is the most unprofessional experience I have ever had. Confirmed reservation that they decided they will not honor any reservation and that is our choice. So when it's all said and done after over two hours Inwood puts me in my vehicle. I miss a important meeting and this is on my Amex 1- $300.00 2- $209.67 3- $589.50 *** They also accused me of recording them*** **** reality is you don't put a customer in a Uber at Enterprise expense if you think that customer is a problem***** This is a matter that needs to be addressed and If I don't receive a response in 24 hours. There will be a lot of social media posts. JS

I own a car rental business but unfortunately got in an accident and all of my rental cars were…read moreout. I got covered to get a great car. It was a white charger and honestly was just a fun, great ride. The process was seamless. It was no BS. I really appreciated how easy it was. The guys who work there all great and easy to deal with...yadda yadda...good experience.

Told them exactly what car I needed they told me it was there went down and it was not there! then…read morethey did not call Around to find it for me. Told me had to do it myself. Horrible