To whom it may concern,…read more Oh, where to start? Ive been visiting this place of business since the early 2000s (i believe) - I've always had a rather pleasent experience. Most recently however, it might be safe to say that i have fallen victim to their most productive, effective and genuinely kind staff member, Lauren. She somehow managed to exceed all expectactions for a place i already held dearly in my heart. I recommend this place to anyone in need of a new pair of spectacles. Spectacles however shouldnt be necessary to clearly see the level of attention in Lauren's impeccable costumer care - because, just wow, really! To end things off on even more positive note, and if there were a scale of 1-10 on this matter, i would definitely go with a solid 23.7. Hands down! Very yours truly, JC

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

Dr. Contento and his staff were such a great find! I was looking for an eye doctor my family and I…read morecould truly feel comfortable with -- and we absolutely did. At one point I had a terrible allergic reaction to something I came in contact with and got in my eye and Dr. Contento saw me immediately, calmed me down, and walked me through every step of the healing process. Not only did my eye recover quickly, but I left seeing -- and feeling -- so much better. The whole team is kind, patient, and genuinely caring. We're so grateful to have found them. Highly recommend!

Both Father and Son are excellent Optometrists at New Rochelle…read more I needed both Contacts and before that, bi and tri-focals.

This was my first time at Bright eyes on main Street in New Rochelle I have never been so impressed…read moreby the doctor d e u t s c h e r the staff Chris and Mariana went above and beyond I would recommend them to everyone

I'm so happy I researched Optometrist, and came across Dr. Deutscher…read more I have a 15 y.o. son whom has Autism, Anxiety, and ADHD. He needed an eye exam because, I noticed how close he was looking at the computer screen, for virtual learning. Dr. Deutscher, went above and beyond to first make him feel safe and comfortable. She carefully listened to my concerns, and then used her immense knowledge base, to implement different ways to have my son focus, and respond to her during the exam. She explained the results of each part of the exam, conferred with me on eyeglass prescriptions, and most of all, she was extremely patient while doing it. Parents should not hesitate to bring their children in!

Great service and selection -- my favorite eyeglass store. Hi end frames that are unusual.read more

Sharon and Harris are professional caring and very knowledgeable! They helped us every step of…read morethe way.

I can't praise owner Sharon Decker and her team highly enough. And that goes for her vision! A…read morestore that provides outstanding customer service and satisfaction. Eyeglasses that are beautiful and unique. (And usually expensive.) And Dr. Adam Deutscher, who is a maestro at analyzing and properly solving your vision correction. They really take time with you to make sure the frames are right for your face and your style. And the lenses will be measured carefully to the each center of each pupil. (I don't know how to say that better. My eyes are not perfectly even.) You will thank them for every penny you spend, because Sharon earns it! You'll get superb vision. And frequent compliments.

The best frame selection, no pressure and excellent help in finding the right pair. A great eye…read moreexam... this is where I travel to every year for new glasses.

When I called for an appointment I had to wait four months for an appointment for an annual…read morecheck-up. This was the first time this has ever happened in my life. I went elsewhere and will not be returning

I have gotten excellent care at Larchmont eye associates. Dr. Poselle is the nicest person ever…read more Top equipment to check your eyes and amazing eye glass collection.

Dr. Scharf is an excellent doctor who offers top notch care. However, his office's total lack of…read morerespect for peoples time is unacceptable. Office hours started at 8am and I had a 930 appointment and he is already an hour behind. How do you run that late so quickly. Maybe they should call and let patients know they are running late. Someone else with a 930 appointment showed up 20 minutes late and they refused to see them. Why? They didn't take any of their other 930 appointments yet. Total lack of respect for people's time. Shame on this office for scheduling 8 people for the same time. Great doctor but is he worth the wait?

Gave me eye drops for a scratch eye. When I used them they burned causing a lot of pain and blurry…read morevision. 4 months later my eye is still blurry. My vision will never be the same.

Update....Frank is still amazing and like someone else said, every person who walks in, he knows…read moretheir name. SUCCESSFUL VISION is our CHEERS, but without the beer!!! His amazing wife, Mary, works alongside him and keeps Frank on his toes!!! Even though the shop is always busy, Frank NEVER rushes his customers out the door. There recently was a problem with the ordering of my new lenses, which caused a delay, but Frank was on top of it and kept me up to date until they arrived. Once again, Frank goes above and beyond. Thank you for always looking out. P.S. I moved to New Orleans 3 years ago and still come back annually for Frank's undivided attention and wisdom.

The vibe and customer service here are fantastic!…read more I came because I broke the arm off my prescription sunglasses. When I arrived, Frank recognized me just from voice, as I had called a day earlier to check if appointments were necessary, which they weren't. He inspected my frames and kindly shared that while he could fix them, he recommended just buying new frames from the original retailer, and then he'd swap out the lenses for me, because it would be cheaper than him fixing it. This was really thoughtful of him to consider what would be most affordable for me. In addition to the lens switch, he also adjusted my regular glasses at no charge. You can tell that he has great passion for his work and is constantly busy because customers appreciate the care he puts into every service. He is warm and welcoming to all. Highly recommend a visit for any glasses needs!

Dr. Jay Lippmann is the doctor to go to if you have any serious eye problems. He operated on my…read morewife, Jenny to remove one Cateract in each eye. Thank God, that she recovered and healed perfectly! He is a pioneer in his field! Needless to say I strongly recommend him!