Terrible don't go. The rudest manager I've ever met. We were buying some items and I just asked to…read moreborrow a screwdriver in store like not taking it or anything. Guy was instantly an arrogant D. "I'll do it for you for 45 bucks" keep in mind this was going to take me all of 30 seconds to make an adjustment. They suck

I was ready to buy a new pair of Nordica Santa Ana skis, after researching on my own…read more I called Christy's Sports in Park City, Utah at 6622 N Landmark Drive, and talked to REED. He informed me that his store did not have but he would research other stores, and would call me back. When I didn't hear from him the next day, I called HIM back. He said he did find what I wanted in CO, but I would have to come in and pay in person. I went in, and found Reed, and thanked him for finding the skis. I asked about bindings and he brought out a set. He proceeded to tell me he would have the skis sent from Colorado to HIS store and then he would send the bindings and skis to me. During this entire interaction, he acted like he was "doing me a favor". He almost had an attitude of detached and "could-care-less what you do" behavior. Then I asked if there would be free shipping. He told me in a curt manner that no, he would be charging me for shipping. It was up to the store manager's discretion to decide about charging for shipping, and that free shipping was only for online purchases. Me: "So EVERY store charges shipping? Which store has the Nordicas?" Reed: "Beaver Creek" Me: OK, can we have the skis sent directly to my home from there and can I talk to the manager at Beaver Creek?" Reed agreed and called Beaver Creek. He put me on the phone with John, who was the complete opposite of Reed in terms of his tone and demeanor! He was super helpful, he said of course he will ship the skis to my home and NO shipping charges. I told him we skied in CO and he said please come to Beaver Creek and that I would love it. I told him I would see him next winter. I told Reed I would NOT be purchasing the bindings from him because of his rude attitude. As I had gotten previous help (on another visit to Christy's) from BETSY, who was absolutely helpful, knowledgeable and gracious, I walked out after telling Reed that "he could learn a thing or two about customer service from the other employees." If someone in upper management at Christy's reads this, it would benefit your company to think about weeding out bad seeds like Reed to preserve the reputation of Christy's. That was one of the worst examples of customer service I have ever encountered. Word of mouth spreads quickly.

Marty's does EVERYTHING right. I had a tricky binding question regarding mounting 2 different ski…read moreboots in a LOOK Pivot. Not only understood they on the phone what I wanted, they were confirming technical questions as needed, able to discuss mounting positions of the binding and their advantages/disadvantages, then willing to do the job. On top, they did a test mount on an old ski to confirm before ruining my flat ski! There is NO shop around which would go that extra mile - all delivered with a smile!

I just had an unreal, terrible customer service experience at Marty's Ski and Board Shop. I rented…read moresome skis as part of a demo, where if I liked the skis I could buy a new one from them and they would discount 2 rental days from the price of the skis. The price tag on the ski was listed as $559. Two rental days = $102. Simple math. I should pay, per their own rules, $559-$102 = $457. For some reason, their guy at the counter is having a hard time pricing the skis (even though the sale tag is clear). I then point out to him where the bar code is. The skis, for some reason, scan at $700. He then wants to sell the skis for the listed price of $559 because it's cheaper than the scanned price. Not only that, but the guy acted like he was doing me a great service for honoring their own sticker price. That was not the deal. I would not have demoed those skies if I knew they would be this shady. In fact, I would not recommend renting from them at all. They don't honor their own rules. No integrity. He brought over a girl whom I assume is the manager. She tells him to honor the deal, and then walks it back. She then tells me that the reduced price sticker was added to skies AFTER I took the demo out. She said that the price tag was $599 when I took the demo out (keep in mind that she never offers me the $599 - $102 deal, so clearly she's just fishing for excuses to draw more money out of me). But even then... she KNEW I had those skis out on demo. Why would she lower the price??? But, she did not lower the price. She lied. I remember the $559 sticker. I then told her my wife had found those skis online for $480. She told me she could price match if I showed her the site. Ends up I was wrong and the online price was $525. I didn't want to give them that much money. They deserve zero cents from me.

Great service! Good discount for DL employees. Good variety of rental skis and descent merch on handread more

I didn't think I could give a 1 star to a ski rental place. They typically don't hire people with…read moreany people skills, but this place takes it to a new level. Incompetent, stupid, and rude.

The staff here are wonderful. Pleasant and kind and professional. Knowledgable of all things and…read morewhen we needed to exchange boots due to fit it only took 2 minutes. They are just the best. Especially Kevin. He was sooooo helpful when we needed some extra help with bindings. I would rent from them every time.

I've been a long-time customer of this Christys shop and have always had a great experience. The…read morestaff is great, especially the manager, and the store is consistently reliable. It's reassuring to know I can count on the same quality every winter. Highly recommend.

Terrible company with unlawful business practices. They sent me the wrong items, refused to…read morerefund the total cost, and then threatened to charge me for the wrong items that were sent (which is illegal, by the way). A joke! Don't take your business here.

They were so fast at getting my skis mounted! Always a helpful shopping experience too, with the…read morelatest and greatest clothing

Carlos "the boot whisperer" is so knowledgeable about boots and fit, AND he's the most patient…read moreperson on the planet. My son was having pain from his new boots (bought from a ski shop at home, not here), and Carlos was able to interpret his vague descriptions and made serial adjustments (changed the footbed, added shims and spacers in various places, recommended different socks, etc) until it was perfect. We paid for the footbed and a nominal fee for the additional adjustments, which was unbelievable for the amount of time he devoted to making my son feel comfortable in his boots.

Carlos adjusted my boots and saved my trip. The boots I've had for years suddenly put me in…read moreexcruciating pain after just a few hours on day 1 of a ski trip. Carlos did his magic and I had an amazing rest of the week.

Thank you to Austin for helping get the bike to shift more smoothly on the chainrings... then off…read morewe rode!

Cole Sport is always 100% on top of their game for a sports store who always offers excellent…read moreservice and quality products. The value is the suggested retail price but you know what you're getting. Looking for knowledge, Cole Sport is the place to come to ask questions and they are great at helping one decide which way to go. Most of the employees have been here for years and they all know their stuff. Excellent store in Park City. Note: the mid-mountain store in Deer Valley has attitude and not very helpful.