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    ERA Key Realty Services

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    Coldwell Banker Residential Brokerage

    Coldwell Banker Residential Brokerage

    (4 reviews)

    I could not stress enough the blatant lack of professionalism, ethics, or care with which the…read moreagents of Coldwell Banker Realty in Chelmsford, along with the branch manager, Rich Merrill, treated us in a resent home purchase. Pat Dearborn, and Soula Spaziani represented the sellers in transaction where we were the buyers. Initially, they both seemed lovely. However, as soon as we went under contract everything changed. First, it was the complete lack of responsiveness to the point where we were not able to arrange a visit to the property until nearly six weeks since having our offer accepted and very close to closing. The deal spanned winter holidays, so we tried to be understanding and give them the benefit of the doubt. During our visit we discovered multiple issues. Not the least of which was the fact that the sellers had moved to another state, and arranged for Pat and Soula to assist them in removing some of their remaining possessions from the property. At the suggestion of our agent, we graciously put together a list of items we were asking to be removed to make it easier for the seller's agents to assist. There were enough items that this took close to three hours. Subsequently, Pat denied us further entry to the property until the day of the final walk-through at closing. After much communication on the subject of what items should be removed from the property, we discovered at the final walk-through that instead of removing these items as discussed at length, they simply dragged them through the yard (leaving a very visible path in the snow) and dumped them in the back of our future yard broken and upside-down as trash. I was absolutely appalled! Did they think it was appropriate, we wouldn't notice, or what was going through the mind the agents when they took items that were to be removed based on weeks and weeks of communication and dumped them in the back of our future yard as trash? How can an agent treat the yard of a property they are selling as a dump for trash which they are too lazy to have removed after having agreed to assist?! When our agent brought this to their attention, Pat explained that since we would eventually clean up that area of the yard, they felt it would be OK to leave those things there for us to take care of. I was disappointed to the point of tears that two "professionals" would treat my future home with such disrespect. Our agent urged us to just get the deal done and move on. She later graciously came by and removed a couple of the items left behind herself. She asked me to please not escalate the issue as these agents were older and probably did not mean any harm. I let it go. Weeks later, I continue to discover that the extent of the trash being dumped in our yard is much greater than I though. Mangled wire planting cages, plastic pots and planters turned upside-down, terracotta clay pots broken into pieces and thrown in the back, half burned logs, used mosquito torches, and various plastic objects. All of these on the list to have been removed, instead, were thrown in the back of our yard as trash! I brought this up to the attention of Coldwell Banker management. Rich Merrill, the head of the branch, dismissed me. He nonchalantly stated I should submit my concerns in writing and he will then consider whether they are worthy of his attention. I spoke to the Regional VP, Mike Keeler, who empathized and apologized. However, he too refused to have the agents be held accountable for their unprofessional, unethical and careless behavior. I did not ask for money. I simply asked that the agents who treated my back yard as a trash dump, return and remove the items they disposed of thusly, and perhaps learn how inappropriate their actions were so they do the same thing to someone else. The management refused. Judge for yourself if these are the type agents and agency that you would like to represent you in selling or buying one of the most important assets in your life.

    Happy to share my recent experience purchasing a home with my (buyer's) agent. Although we have the…read morehome today, the experience bears sharing with others if it can help them - especially but not limited to situations where the broker is the same company on the seller and buyer side. Happy to be a resource.

    Princeton Properties - Princeton Properties In & Out!

    Princeton Properties

    (36 reviews)

    I've lived here five years. I told maintenance about mold over a year ago. I had to report it to…read morethe state. Mill & 3 is not safe for families with young children. It's not safe for anyone. Since I called the state and mill & 3 failed they have harassed me however they can. They diverted my mail. They have stolen packages directed to me. Also I reported a woman who had been harassing me on the complex. They told me they can't get involved in resident disputes. All four of my brand new tires and my car was keyed by this woman and her adult daughter. Princeton is not doing anything about it. Don't come here please. Anyone that wants proof of what I'm saying please email Arieanna29@aim.com. Don't live here I have serious health complications due to mold. This is a bad bad company. Pictures say everything about what's going on in Princeton communities. If you're quiet and don't mind dying to mold you'll be fine. If you're ok with other residents harassing you and damaging your property and you don't complain you'll be fine. Complain and Princeton will TRY TO come for you. Be smart they are ignorant and the staff are stupid. I was in the hospital admitted for a seizure and Princeton sent a noise complaint to my apartment and nobody was there. Smh do not live in this property. Princeton has many properties in Ma, Maine, NH and I believe possibly Connecticut. Do not rent from them unless you want your rights as a human being to be violated. Pictures speak a thousand words. I gave it to you all in black and white.

    I am writing this review as a long-term tenant of Princeton Properties. I apologize for the length…read moreof this review but want to warn future tenants of the unacceptable and unethical business practices of this property management company. This property management company will lock you and get every cent they can out of you. They intentionally word their documentation so that when tenants have issues or need to move out, it gives them all the power and will only financially benefit them. Reading through the lease, 60 days written notice of vacating your apartment is needed to be given if you plan to move out. This is mentioned several times. After contacting them and giving them well over the 60-day notification, I was told that since we are breaking our lease we would owe them over 2 months rent in order to get out of our lease. No where in any of the documentation are penalties written or any clear indication given of what those penalties would entrail. We responded to their early termination agreement in writing stating the following reasons: 1-In our three years living here, we have seen apartments be turned over to new tenants in less than 2 weeks time after someone moves out. We couldn't even see the apartment before moving in because tenants were living in it. One of the reasons they are requesting fees is because the apartment won't be rented for a period of time-this is untrue and just a ploy for them to receive more hard-earned money from us. 2- We have kept the apartment in immaculate condition and have allowed numerous 'inspections' to occur of our home. We have spoken to other tenants, and they don't get 'inspections' as often as we do. But we agreed to this because we understood it to be required. We have been told after every inspection how much they appreciate how we care for the apartment and the condition we have kept it in. Another reason for their request to due to damages or repairs needed for the apartment-by their own admission our apartment is immaculate. 3-We also stated that rent has been increased every year since we have lived in the apartment and now is up to over $300 more per month than our original lease. When making this point, I was told that they aren't required by law to state rent with increase with market rates. Given the housing crisis currently in Massachusetts, this is a VERY unethical practice. We have had multiple issues while living here as well-from broken AC units in the middle of August (which took a full month to repair), to an ant infestation, and mice. Also, the bedroom windows in our apartment leak drastically when it rains. We gave up on notifying the property management of this issue after doing so several times. We have to ensure that nothing is within the leaking areas of the window when it does rain. I luckily saved my computer and furniture, but was unable to save curtain's. I highly discourage living in any one of the properties managed by Princeton because they will essentially look to gain financially from you in any way possible. They repeatedly told me they aren't required by law to put things into their leases and also not required to give people options to break their lease-which is unethical and just unacceptable business practice. Stay far far away!

    Buyers Brokers Only - Happy repeat clients who bought in Maynard, MA after buying their first home in Stoneham, MA.

    Buyers Brokers Only

    (160 reviews)

    Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

    Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

    ERA Key Realty Services - realestatesvcs - Updated September 2026

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