I am so sorry that I have to say this, but I have to report an absolutely horrible experience at this office.
I chipped my front tooth this past Saturday on a coffee mug. It was a very small chip, barely noticeable, but I figured I would go to my trusted dentist's office to have it checked out on Monday. I saw two people I had never seen at the office before. I can't remember their names. I do know that the hygienist that I usually see there is wonderful -- she always remembers things about me and asks questions and is so kind. But on Monday, I did not feel comfortable at all.
They offered me two solutions for my chipped tooth. I could have it filed, or they could fill it as if it were a cavity. I opted for them to file the chip, and trusted that they would do a good job. They didn't. I have photos. It came out terrible. There was a wave to my tooth that was never there before, and it ended up so much shorter than my other front tooth. I have never had issues with my teeth before -- I only have one cavity, and I'm always told how perfect my teeth are and look. They showed me my teeth in a mirror and I immediately burst into tears. My tooth looked crooked, and so jagged. It was mortifying. I have never in my life been so upset visiting a dentist.
They asked if I liked it and I said no, and they offered to do the filling. At first I said yes, but I was still crying quite a bit. This was my smile! It wasn't like a zit or a haircut, it's not something that can be easily fixed or healed or changed. They asked if I wanted a minute, and I said yes. After a minute or so, the girl (I can't remember her name) came back into the exam room and asked if I had made a decision. I asked for more time, and they were hesitant to give it to me. She said that I should leave and think about it, since I was so emotional. There was no compassion or sympathy in her voice, and the man (the dentist) never came back in to check on me. No other solution was offered, and I was rushed out of the office.
I visited another dentist yesterday, and they were appalled at how I was treated at your office. They fixed my front teeth at no cost to me, and while they don't look perfect (due to the unnecessary extensive filing done at your office on Monday), they look a million times better now.
I will never be back to this office. I do wish the hygienist I saw formerly the best, as she was always so sweet to me in the past (I had been a patient for well over 10 years). Thank you for that, at least.
I hope that your staff can treat people better in the future. read more