Had to get glass for a replacement window and they were very nice and well priced!! Best place to get glass cut since a lot of places don't offer that anymore. read more

I tried to do business with this company, but after receiving the quote (which I was happy with) I called to schedule and asked: What type of door is this? (meaning brand? Single pane, double pane? etc). Dave decided to be a smart*** and belittle my question. Guess they don't need any new business at this time and didn't want to answer such a basic question what type of product I was being sold for 2900 dollars. Perhaps they do good work, but I wasnt going to deal with rudeness like that. read more

I purchased 4 pieces of seedy glass for custom Cabinet doors. When installing the 3rd piece I noticed it had hardly any texture to it. It was basically clear glass! I called David and he said he would call the supplier to see what happened. he then called me and said they cut all four pieces from the same sheet. No remedy no apology pretty much to bad so sad ? I recommend if you need glass go somewhere else. I will not purchase here any longer. read more

Save your money. They don't stand behind product they sell. Customer service non existent.

I brought my window panel in to replace the broken glass and it's done within a day as promised.

Reasonable prices for glass!!! I was recommended by my friends grandma of this place. They helped me make a glass top for my desk. Quality is great. Customer service was fantastic. I would recommend coming here if you need glass work done! read more

I purchased and installed a medicine cabinet but the glass shelves that came with it didn't fit. My handyman recommended this place and they were great. Very friendly staff and they were able to cut shelves just slightly so I can use them. Ready the next day! read more

We have been waiting for over a year for Escondido Glass Company to honor a lifetime window warranty. We continue to call and visit their shop but they continue to blame the manufacturer. When asked for the name and number of the the manufacturer sales representative, each time they say they don't know because it's a new sales representative. read more

2 stars because work was actually good. Customer service is the worst I have ever experienced. Price that they quoted us was MUCH different than what it was in the end. Seemed annoyed that they even had to deal with us. Will go somewhere else next time. read more

Completely frustrating experience with this company. I called for pricing 05/01 and followed up same day via email with a formal request for ONE piece of glass. I called several times to confirm my email was received and to see when I might except to see a price quote back. Took 11-days to receive a voice message and I am still not clear on price, specs and lead time. Don sounded annoyed and frustrated every time I called to follow up and was extremely rude to me during our final conversation. He does not understand how frustrating it is as a customer to call and call and call and wait and be told "I don't know" over and over again. I asked to speak to the owner and he refused to speak with me. Obviously he believes the way he runs his business is acceptable and is not open to feedback. I mentioned I would be sharing my experience on yelp and Don replied "Oh I am sure you will be". read more

A couple days ago I went to Escondido Glass to order a glass top for a small table. I brought a template with me so the shape would be correct since it was somewhat of an odd shape. I was quickly greeted by a very friendly gentleman who worked up an estimate on the spot, and then took my order. He told me that the glass would probably be ready the next day, which I thought was incredibly fast. I ran a few errands around town, then went home. A few minutes after I got home my phone rang, and it was Escondido Glass, calling to tell me that my table top was ready! I was shocked! I had only dropped off the template three hours earlier. Drove back to the shop and picked up the glass. They did an absolutely perfect job, nice edges and even included little plastic spaces to protect the wooden table top. Thanks guys! read more

What a bad customer service called to ask about gettinG some broken glass extremely unhelpful and disconnected the call

They are good at customer service and on time to boot! The plummer (I can't remember his name) was very well mannered and polite when he came to my house. I feel like they are not the cheapest, but they are the best quality and workmanship for your money. I am using them on another house project and am hoping for the same outstanding help and dedication to the job as before. I will review again in a couple months when that project is finished. read more

Called for quote for broken window. Quote was over $500 for a small window. Salesmen said, "that is what they cost...check around". I did check, other glass companies were $200. Beware of this guys prices. read more

Will never go there again...One of the worst in customer service, except when taking your money...Dimensions were off and had to call in another glass company to get this all straightened out.....I should have gone somewhere else...... read more

Just as good business should be rewarded, this place is exactly what horrible customer service is all about. We called for a quote to have glass cut and installed. After getting an outrageous quote by a rude employee I tried calling back a week later(maybe that employee got fired eh?), we get a quote for $50 more and, the stated owner of the business hung up the phone, yelling "this is the price!" Here's what sucks about getting a bad review in this case, we took our business elsewhere. Will ensure I spread the word about the horrible customer service experience at Escondido Glass Co. Too bad zero stars was not an option read more

Called them for an estimate and the guy was rude and disrespectful. They just lost a $2k job good job for you my company money will be finding great service somewhere else . read more

I broke a piece of glass in my garage door (totally shredded my hand but that's another story) and went to Lowes to have a replacement piece cut. They couldn't cut my size but recommended I try Escondido Glass on Broadway. I went there and a friendly worker greeted me. I asked him if they could cut the piece I needed and they could. The price? About $15!! To me, that was a good price so I had them cut it. It only took about 5 minutes and I was all set. While I was there I noticed they offer many many other patterns of glass. I need another style for something else I'll be working on soon and when I asked them for a quote on that, it was significantly better than a quote I had gotten online someplace else. The 2 guys I dealt with on this trip were very nice and friendly and I look forward to going back to Escondido Glass for future projects! read more

We were recommended to Escondido Glass Co by an employee at Home Depot after a window was broken in our 1970s home. We called on a Monday morning. They came to our home just a couple hours after our call and replaced the glass right there and then. The price was very resonable for a larger window and he was done in no time at all. read more

Granted my replacement glass wasn't a very big job, but Mike's (owner) customer service skills need work. He was going to get me an estimate on Monday, I went back in Wednesday because I had not heard from him. He did not have a estimate and would not call for one while I waited because he was too busy in the back. I will try to find a company that actually want's the work. read more

I had a broken sliding window that needed repair. I called in and got a quote immediately over the phone. Brought in my frame and I was told it would be done before the end of the day. Got called about 2 hours later and was good to go! This place was awesome... No idea how someone could place a negative review. Would for sure recommend. read more

I called three glass shops. Escondido glass had the best price by a small margin. They came out, tested the old window to determine the exact type of glass it had, made a finite measurement, ordered the glass and showed up a week later to install it. I would give them five starts but they left the new glass a dirty mess including some glue like material which I had to remove myself with a razor blade. Overall I am a fan. They delivered and that is what I wanted. read more

I had the guys at Escondido Glass make me a glass top for my desk. The made the same day. The edges were rounded perfectly and the price was fair. They were a pleasure to work with. I will definitely use them again when I need glass. read more

My husband and I had a very satisfying experience with this company. We did a remodel on two bathrooms. The last item we addressed was the glass for the tub and shower areas. Our contractor recommended Escondido Glass and we were very pleased with their work. They answered all of our questions, were on time, and the final cost was what we were quoted. They may not be the cheapest game in town, but I'm not into redoing crappy work when it could have been done correctly in the first place and spending a bit more. You get what you pay for. Quality work. read more

Had a 3/8" clear glass shower door w/ side panel installed. Ck'd prices @ 4 other companies and EG was comparable or slightly lower. Ok'd the job and the opening was measured quickly. Took a little longer to get the door in than anticipated, but when it arrived it was installed quickly and professionally. The quality and fit were very good. A month later everything is still good w/ no problems. read more

Not responsive. Escondido glass made up and appoint with me to come to my house and measure for a new window. Weeks passed before I heard from them again. By that time, Community Glass had done the work. read more

They designed and installed a fabulous full-length mirror arrangement for the interior of our walk-in closet that made great use of limited space and allows for a full front- to- back view. We are thrilled with it! The cost was the best we found and the service/installation was excellent. The installer was professional, knowledgeable and personable. We would definitely recommend them. read more

The big boxes told me I had to buy a whole shower door to get the stick-on metal and plastic sweep I needed to keep the shower spray from sneaking out from under the door. Escondido Glass found one for me for only $25.00! I have used them several times and even though my purchases are not big dollar amounts their prices are great and they take the time to do the little things right. read more

Had Escondido Glass make glass table and desk tops. They did a very good job at a reasonable price. They also made a patio door screen for me that I really like. Will definitely use them again. read more

I needed to replace a broken beveled glass panel on a door with two other panels. They quoted $225; and assured us that they would make the new glass match the original glass, including the beveling. They came out and inspected the door, and confirmed the $225 quote. They did the work, but charged $255, claiming their original quote was $255, not $225. This is false. After they left, we saw that the new glass beveling did not match the original beveling. The sizes are different. Then two different people insisted that they could not match the original beveling, but they never told me that before they did the work. If I had known that, I would have gone elsewhere. I called to speak to the owner, Mike. I was told he was with a customer and would call me back. He has never called me back. They couldn't care less about customer service, and don't care if the customer is satisfied with their work or their charges. I would never use them again, and am sorry I used them for this job. Every time I look at the front door, I am reminded about my dissatisfaction with Escondido Glass. read more