I wanted to update my most recent experience with the smiles workshop in Forney. I was very…read moredisappointed about the time it took to actually deliver the partial that they were making for me after I finally received the partial. I had an issue with it and returned it to them and they obviously fixed it but overall, I'm just wanna update my perspective about the facility. It's great on end of delivery of the services but I still think they are Customer Service lacks just a bit but overall, I'd say that I'm very happy with my experience and I'm it only was there to receive some work that another office was unable to provide, but my experience is great and I'm had a cleaning also while I was there they did a great job with that so smiles workshop is really a great facility to visit. My last visit before this delivery of this partial was very very displeasing but with the delivery of the partial I think all of that has been rectified so to say thank you Mail.

This review comes with mixed emotions. My experiences here have not all been bad…read more I was a patient at this office for over four years. My hygienist, Bev, is simply amazing, and I truly hate that I have to leave her. She is the reason I stayed as long as I did. Over the years, I have seen constant doctor turnover, which leads me to believe this is a training facility. Because of that, I strongly caution patients to be very careful about what procedures they have done here. What should have been a routine procedure was handled poorly. In my opinion, the doctor chose profit over doing what was right, which ultimately cost me more money and led to unnecessary additional work. While they did offer to correct the mistake, by that point I had completely lost trust in the team. To be clear, my main issue is not with the clinical staff, but specifically with Jenny, the office manager. Unfortunately, she lacks professionalism, maturity, leadership, critical‑thinking skills, and basic customer service and patient‑care abilities. It took 7-8 months to get even partial resolution to my issue, and somehow, I became labeled as "the problem." This stemmed from her inability to have difficult conversations or answer direct questions. It is disappointing to see leadership project their own professional shortcomings onto patients, turning the situation into victimization and labeling the customer as problematic instead of addressing the real issue. Do better and find a role that better suits your strengths--this behavior is a poor representation of the company. Overall, for simple maintenance and cleanings, the team does a great job and I would recommend them. However, for anything beyond basic care, I strongly suggest seeking treatment elsewhere. Danielle Jones

Dr Tanur , Susan and the entire office is 5 star ! can't say enough good things about the entire…read moreoffice I've recommended about 6 or 7 people to Dr. Tanur . I had implants with him several years and the surgery was a piece of cake . Susan is the BEST hygienist ever ! I have severe dental phobia but Susan is so warm and friendly, I feel more at ease

Went in for crown lengthening and came out with a lightened gum. The doctor told me as I was waking…read moreup from the anesthesia that they had "removed some hyperpigmentation." After coming home I realized what happened I was so upset that an important part of my smile that hold a cultural significance is completely wiped. The doctor insists that this is not an intentional lightening of my gum although they clearly said to me that they've "removed some hyperpigmentation" but also they never mentioned in my consultation that this was a possibility nor was it indicated in the consent form. I consulted with a different periodontist after the fact and after reviewing my consent form, that makes no mention of lighter gum as an outcome of a crown lengthening, they suspect that this may have been done, because to some, a lighter gum is "aesthetically preferred". Gum lightening maybe the "in thing" to do right now but I absolutely didn't consent to it. In fact I hate my results so much that I wish I never altered my original smile. I recommend anyone who wouldn't want alterations to their smile on a whim of a doctor to avoid this place.

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

Estoy intentando comunicarme desde hace un tiempo, para agendar cita para mi hijo, él ya está…read moreregistrado pero me cuelgan la llamada, las recepcionistas no hacen el trabajo bien, en ves de colgar me gustaría que me digan si van agendar cita a mi hijo o sino para conseguir otro dentista... Estoy decepcionada de este lugar. Las mujeres de recepción deben contestar las llamadas

I love this place! The receptionist texted me recently to remind me it was time for my next…read morecleaning, and the appointment was scheduled for a few days later, all via text- so convenient! The atmosphere is 10/10. Cute reception area with comfy chairs, they use an iPad for check in, fancy x-Ray equipment, TVs on the ceiling so that you can watch Netflix while you're getting work done. There's also a huge TV in each little room which is where they show you your X-rays as well as the pictures they take of your teeth (I could do without that part, just because I don't want to see my teeth that big and close to me lol). They play good music on pandora through said TVs, and the music is louder than I've ever heard in a medical office, but it's a vibe! I loveee it because I hate awkward silence. Lastly, the Dentist is super friendly and talkative, she chats with the dental hygienist and I just listen and laugh and add a comment in here or there when my mouth isn't occupied lol. I've been here twice now and will continue to come back!

I really like this dental office, very friendly and knowledgeable. However, my last encounter a few…read moremonths ago I didn't particularly like. they contacted me several times to schedule a cleaning appt for my son stating it was time so I scheduled, I then scheduled myself as well as my other 2 daughters. My Son completed his appt and it went well but a few days later they contacted me stating my insurance was giving problems not covering one X-ray and to contact them. I did so and the insurance advised that a particular X-ray is only to be given annually which had the appt been scheduled 3 days later would have met the annual limit. The insurance advised that the dentist can not charge me the fee and this is their fault they didn't get clarity on the timeframes and they would have to eat the cost, advising me not to pay it. the dental office contacted me several times about payment and I advised them what I was told so instead of eating the cost they chose to no longer take me and my 4 children as patients. The fee was no were near the price of losing 4 customers.

Going on 15 years as a patient of Dr. Grover Sharon is the…read moreabsolute best dental hygienist ... those two make a great team and help me keep periodontist disease away! I highly recommend them

I had been seeing a dentist regularly and getting my teeth cleaned every 3 months. I decided the…read moredrive to my dentist was too far and switched to one much closer who referred me to Dr. Grover immediately. I had surgery within a month and I will never go anywhere else. Dr Grover was very detailed and has taken great care of my gums. His hygienist has been with him for 25 years. Sharon was the BEST I have ever had. Great experience today. Thank you to the best team. Jo C.

My husband and I had a really great experience here…read more I have anxiety in the dental chair and they were so accommodating and understanding. They constantly made sure I was doing ok through each visit I've had there. They explained everything thoroughly. My dentist is a hoot. He constantly tried to make the experience delightful and make me laugh. The staff here is friendly and patient and very helpful.

I went in for a basic cleaning and a replacement tray after my Invisalign treatment. I clearly…read morestated the purpose of my visit and even confirmed costs beforehand. I left without the tray I came for and instead was given a diagnosis for a root canal that I did not request. I was also not informed of the associated charges in advance and only learned about a $601 bill days later through my insurance. This experience felt very misleading due to the lack of transparency about services and costs. I would not recommend this office to anyone looking for clear communication and straightforward treatment.

I am a dentist from the Dominican Republic, and I went through several bad experiences when I was…read moreyounger. I met Dr. Philofsky in Zambia, Africa, and after watching him work, I knew he was the specialist I had been searching for. Thank you so much, Dr. Philofsky and Nikki. This was my fourth surgery in the same area, and it's the first time I didn't break down in tears. I truly believe it will work this time because of your knowledge, the way you explained everything, and the confidence you gave me. I also genuinely felt the Holy Spirit in the room--comforting me through you both and through the music. I'm deeply grateful for your kindness and for the peace you brought into such a delicate moment. Thank you, truly.

Just completed a third Post implant and not one required post procedure pain meds. Dr.Philofsky is…read morethe consummate professional. As Tina turner said " Simply the best, better than all the rest" would be appropriate.

Very great Dentist, he is patient and explains everything. I don't feel rushed or pressured to…read morecommit to anything I am not comfortable with.

I wish Dr. Grisanti was my dentist years ago...I am 80. He…read morehas renewed my faith in dentists. From day one he had given me his professional opinion knowing my concern about cost. Brandy does a great job at keeping my teeth clean. Gentle! If you want Professionals who care and listen....See Dr. Grisanti

I called and spoke to Ana on 3/7/2023 as I'm a new potential new client coming from Chicago. I have…read morehad a consultation in the past with another dentist but had to move so wasn't able to have the surgery, and don't know the time frame. As a courtesy I sent my insurance information to her, and for 16 days heard nothing back. Finally, 3/23/2023 I called again and spoke to Ana who in a passive aggressive way said they wouldn't call the insurance company. I finally asked for the office manager to call me back, and she did an hour later; she said once I had the consultation they would do a predetermination of cost. As a potential client why would I involve myself further in the process if you aren't able to confirm with insurance on coverage? Also, why are you as office managers and staff employed if you aren't able to facilitate new business? I called you, you literally paid nothing for this lead and I'm insured. This dentist is probably amazing but the staff in the office needs to be better.

Gum graft surgery with very little pain, swelling or bruising. Amazing!!! Dr. Tomlin is awesome…read more Very grateful patient.