I have been going here for years. Highlights include Stephanie Clark, who has always been…read moreefficient, knowledgeable, and helpful. I have never had a problem with any other staff member. Always my go to for shipping of any kind.

Professionalism is non-existent. The rudeness, in fact, is systemic. Just look at previous reviews…read more The owner and manager are both vile people. I will never step foot in Carytown Pack & Ship again. While the junior staff is fine, the manager, Stephanie Clark, is completely unhinged. I went in to pick up my business mail--something I've done for months--and was met with a screaming tantrum. She slammed her equipment on the counter and began yelling at me in front of a store full of people because she wanted me to use an app instead of just showing my ID. To make matters worse, she then refused to give me my mail--a criminal act (theft) and federal offense since it's U.S. mail. If you are a business owner, do not trust this place with your documents. The lack of self-control from management is startling and the "customer service" is non-existent. Avoid if you actually want your mail. Or even if you just expect a modicum of a normal experience.

Terrible service. The woman at the register didn't greet me when I walked in the door. When I…read moreplaced my Amazon return which was in an appropriate box, she told me I could "just go scan it at the kiosk ". Then she said "whatever, I'll just take it". She proceeds to tell me my return is not in an appropriate box and that I need to purchase another box for $15. I left and drove to the UPS store on Grove Ave and they approved the box I had it in, asked no questions and gave me my receipt.

If your shipment matters, take it somewhere else…read more This UPS Store does not properly track the packages it receives. My shipment was never scanned, vanished without a trace, and the staff gave conflicting excuses. What I saw there was complete chaos -- packages stacked carelessly, no accountability, and no effort to resolve problems. Even though it carries the UPS name, this store is a franchise location and operates with no professional oversight. Do not assume the UPS logo means your package is safe here. This store should not be in Carytown considering the quality of service you receive.

Mike and his staff in Richmond did an outstanding job for our small business. We are expanding in…read moreto overseas freight shipments, and Mike did an amazing 300 pound wooden crate for our embroidery machine shipment to Germany, but he also took the extra step to allow DHL to pickup the crate directly in his warehouse. As we are located in Williamsburg Virginia, this was invaluable. These days it is tough to find adequate service, Mike and his staff provide world class customer service! Thank you so much for all you do for our small business Mike.

Mike and his crew at Craters & Freighters did an AMAZING job. I needed a family heirloom shipped…read morefrom Richmond to Southern France. They collected it, carefully wrapped and packed it and got it on its way. When I ran into some hangups during the import process to France, Mike was available and reacted quickly to give me the information I needed to get the desk through customs. I was astounded by the care that they had taken with my old desk. I would definitely recommend their services to anyone looking for a responsible, careful and thorough shipping company.

Go to Another location. The employees here are rude. I…read morewalked in & the man looked me dead in my eyes . He only asked me if I needed to help when I started to walk behind the !counter. When asked for prints & copies they couldn't assist. Really! It's Fed-ex & printing. Sheesh. Disgruntled employees at its finest.

This location is great. Can be busy but the manager is excellent and very nice. Went above and…read morebeyond to help me and every customer in the store. Very efficient even with a line.

Charged for a second mailer envelope because my envelope was marked for priority when my prepaid…read morelabel that I got to was for ground. So I had to pay an additional $3.17 for another in-store mailer even though I had already brought in a pre-purchased mailer and simply needed to print a label and have it affix to my package. Pretty sketchy. Patrick (cashier) rushed me into the purchase and wouldn't even look me in my face after I obliged, paid the additional fee for a mailer that wasn't even marked for fedex like the one I brought in, and smiled and thanked him afterwards regardless. He simply rushed off and didn't even respond with a thank you despite no other patrons in line. Listen. I know business through and through and the business today with a simple label print and drop off seems to be buy something from our store and screw you. Ethics not so clear on this one..:

DO NOT GO HERE TO PRINT ANYTHING. no maintenance on any of the copiers, on a consistent basis. And…read morewhen asked to address it- the staff are rude as fuck. do not waste your time go to another fed-x.

UPS customer service was absolutely terrible. They lost my package and then spent an entire month…read moregiving me the runaround instead of actually helping me find it. Every time I called, I got a different answer and no real updates. Even the supervisor was completely unhelpful and acted like they didn't care at all. I understand mistakes happen, but the lack of accountability and customer support was beyond frustrating. A month later and still no resolution. I expected way better from a company this big. Extremely disappointed.

Mailed vital documents in july to passport office in sterling Va. tracking says it got to Richmond…read moreVa facility on July 9th after that my documents go dark no one at UPS can tell me anything except file a claim and because I didn't get any notification that the mail was not delivered I missed my window on my passport application, lost my money on Travel, and have no idea who or where my documents with all my information are ! No one will take responsibility not the UPS store Not Customer Service, I have all the tracking information receipts and yet it's not to be found! I paid extra and used UPS due to the sensitive information in the documents ! If anyone has any help to offer I would appreciate it! Covid came could not complete passport application, now they requested new documents I sent them they are lost I'm out about 600.00 and no passport! No documents and no one at UPS gives a

I've received awful service from businesses before, what transpired at the Staples this evening…read morecan't even be classified as service. I pulled up to the back exit at 8:56 PM and the doors were already locked. I then got back in my car and drove around to the front to see that the doors were also locked at in the front at 8:59 PM. The general manager of one of my locations was already inside versus helping him print off I had sent him your employees instead, we're rushing him out the door offering no aid. my annual spend at Staples is in the thousands of dollars. i'm including my customer number so you can date the amount of money I spent in your business #3640603969. I usually go to the location off of Midlothian Turnpike. I have always received amazing service there. I will not be returning to that location or any other until I hear from someone in the corporate office. I am embarrassed to even my general manager to go over there and he experienced this complete lack of customer service in regard for the customer. Not only where the door is locked prior to closing time but then they're rushing people out. Once it, customer is in the doors, shouldn't they be allowed to finish the transaction? Shame on you staples, do better. Matthew Wright

I really feel the need to share my experience. I took a total of 22 images that I had drawn -…read moreoriginal art - to be copied at Staples. Not only was the completed order incorrect (for several reasons) but they LOST 4 of my original art works! LOST them!!! It took multiple calls to management and days to finally get some assistance on the issue. The managers seemed content to say, "I'll check on that and call you tomorrow." I waited 3 days (on two occasions) for a response that never came. I had a working deadline - which came and went - and lost work that I can not replicate. Shame on Staples. This is a cautionary tale. Be careful what you entrust to them. Regard for customer items seems very low. I will. not be using them again as a printing service.

We needed notary services on the fly and this place helped us out. Just $5 per signature. We were…read morein and out in about 5 minutes. Everything was seamless. Recommend!

I have a mailbox here and I've had no problems, friendly and responsive customer service. Only…read moredownfall is it's hard to find parking sometimes.