Post National is directly across the street from our condo we've used them for passport photos,…read morenotarizing legal documents, copies, and UPS drop offs. Friendly and knowledgeable staff they come highly recommended.

This was one of the worst experiences I've had with a service provider. We came here to complete…read moreour TWIC applications, and the entire process was a disaster. Their printer was broken, and instead of taking responsibility or offering real solutions, the employee continuously made excuses and acted like it was our problem. To make matters worse, they were blatantly rude throughout the visit, which only added to the frustration. For a company handling something as serious as TWIC applications, this level of unprofessionalism is completely unacceptable.

very nice workers :) good for depop sellers! idk why this place is so poorly rated ive had nothing…read morebut positive experiences

Professionalism is non-existent. The rudeness, in fact, is systemic. Just look at previous reviews…read more The owner and manager are both vile people. I will never step foot in Carytown Pack & Ship again. While the junior staff is fine, the manager, Stephanie Clark, is completely unhinged. I went in to pick up my business mail--something I've done for months--and was met with a screaming tantrum. She slammed her equipment on the counter and began yelling at me in front of a store full of people because she wanted me to use an app instead of just showing my ID. To make matters worse, she then refused to give me my mail--a criminal act (theft) and federal offense since it's U.S. mail. If you are a business owner, do not trust this place with your documents. The lack of self-control from management is startling and the "customer service" is non-existent. Avoid if you actually want your mail. Or even if you just expect a modicum of a normal experience.

I came here yesterday to ship off two packages for my amazon return. I walked in and the first…read moreemployee was not super friendly by telling me I had the wrong barcode. Ok, no problem. I felt like he was extremely annoyed with me so I stepped off to the side to figure out the correct barcode I would need. By the time I figured it out, I was helped by another employee who was much friendlier but this employee charged me for a box to send my amazon return in - which I believe with amazon returns I could come in with no box and no label and both would be provided for me. At least, that is what I was told by amazon. This location is very popular because it's in a very busy part of Richmond. I hope for friendlier and more knowledgeable staff here next time!

Terrible service. The woman at the register didn't greet me when I walked in the door. When I…read moreplaced my Amazon return which was in an appropriate box, she told me I could "just go scan it at the kiosk ". Then she said "whatever, I'll just take it". She proceeds to tell me my return is not in an appropriate box and that I need to purchase another box for $15. I left and drove to the UPS store on Grove Ave and they approved the box I had it in, asked no questions and gave me my receipt.

Mike and his staff in Richmond did an outstanding job for our small business. We are expanding in…read moreto overseas freight shipments, and Mike did an amazing 300 pound wooden crate for our embroidery machine shipment to Germany, but he also took the extra step to allow DHL to pickup the crate directly in his warehouse. As we are located in Williamsburg Virginia, this was invaluable. These days it is tough to find adequate service, Mike and his staff provide world class customer service! Thank you so much for all you do for our small business Mike.

Mike and his crew at Craters & Freighters did an AMAZING job. I needed a family heirloom shipped…read morefrom Richmond to Southern France. They collected it, carefully wrapped and packed it and got it on its way. When I ran into some hangups during the import process to France, Mike was available and reacted quickly to give me the information I needed to get the desk through customs. I was astounded by the care that they had taken with my old desk. I would definitely recommend their services to anyone looking for a responsible, careful and thorough shipping company.

This location is great. Can be busy but the manager is excellent and very nice. Went above and…read morebeyond to help me and every customer in the store. Very efficient even with a line.

Go to Another location. The employees here are rude. I…read morewalked in & the man looked me dead in my eyes . He only asked me if I needed to help when I started to walk behind the !counter. When asked for prints & copies they couldn't assist. Really! It's Fed-ex & printing. Sheesh. Disgruntled employees at its finest.

Charged for a second mailer envelope because my envelope was marked for priority when my prepaid…read morelabel that I got to was for ground. So I had to pay an additional $3.17 for another in-store mailer even though I had already brought in a pre-purchased mailer and simply needed to print a label and have it affix to my package. Pretty sketchy. Patrick (cashier) rushed me into the purchase and wouldn't even look me in my face after I obliged, paid the additional fee for a mailer that wasn't even marked for fedex like the one I brought in, and smiled and thanked him afterwards regardless. He simply rushed off and didn't even respond with a thank you despite no other patrons in line. Listen. I know business through and through and the business today with a simple label print and drop off seems to be buy something from our store and screw you. Ethics not so clear on this one..:

DO NOT GO HERE TO PRINT ANYTHING. no maintenance on any of the copiers, on a consistent basis. And…read morewhen asked to address it- the staff are rude as fuck. do not waste your time go to another fed-x.

After having to come here twice within a week to pick up packages I have a pretty good grip on the…read more"procedure" for coming to UPS to pick up stuff. This is the main UPS facility that runs out of Richmond where all the workers come driving our packages to us. You have to drive through a security point at let the guy know you are picking up a package. The people working here are nice. When I went there were a few people picking things up and it did take a little while but I got my packages soon enough and I was in my way. It's a bit of a hike from my place so I'd hope to not have to make this drive too often any time soon.

UPS customer service was absolutely terrible. They lost my package and then spent an entire month…read moregiving me the runaround instead of actually helping me find it. Every time I called, I got a different answer and no real updates. Even the supervisor was completely unhelpful and acted like they didn't care at all. I understand mistakes happen, but the lack of accountability and customer support was beyond frustrating. A month later and still no resolution. I expected way better from a company this big. Extremely disappointed.

I've received awful service from businesses before, what transpired at the Staples this evening…read morecan't even be classified as service. I pulled up to the back exit at 8:56 PM and the doors were already locked. I then got back in my car and drove around to the front to see that the doors were also locked at in the front at 8:59 PM. The general manager of one of my locations was already inside versus helping him print off I had sent him your employees instead, we're rushing him out the door offering no aid. my annual spend at Staples is in the thousands of dollars. i'm including my customer number so you can date the amount of money I spent in your business #3640603969. I usually go to the location off of Midlothian Turnpike. I have always received amazing service there. I will not be returning to that location or any other until I hear from someone in the corporate office. I am embarrassed to even my general manager to go over there and he experienced this complete lack of customer service in regard for the customer. Not only where the door is locked prior to closing time but then they're rushing people out. Once it, customer is in the doors, shouldn't they be allowed to finish the transaction? Shame on you staples, do better. Matthew Wright

I really feel the need to share my experience. I took a total of 22 images that I had drawn -…read moreoriginal art - to be copied at Staples. Not only was the completed order incorrect (for several reasons) but they LOST 4 of my original art works! LOST them!!! It took multiple calls to management and days to finally get some assistance on the issue. The managers seemed content to say, "I'll check on that and call you tomorrow." I waited 3 days (on two occasions) for a response that never came. I had a working deadline - which came and went - and lost work that I can not replicate. Shame on Staples. This is a cautionary tale. Be careful what you entrust to them. Regard for customer items seems very low. I will. not be using them again as a printing service.

We needed notary services on the fly and this place helped us out. Just $5 per signature. We were…read morein and out in about 5 minutes. Everything was seamless. Recommend!

I have a mailbox here and I've had no problems, friendly and responsive customer service. Only…read moredownfall is it's hard to find parking sometimes.

Great service and offer great feedback on custom design projects. Fingerprints service fast and…read moreeasy too.

This business is solid. The owner has been friendly and accommodating. My partner and I have…read morebeen with them for 3 years. They are always ready to assist. As my partner pointed out, the owner is amazing and our mail always gets to us. We only had a problem with one employee in the past not putting package slips in our box. It is so important that we do business with thoughtful and friendly companies. It is important for a business to not be rigid... and treat us fairy. The prices are reasonable too. We like Post net. *Too bad they do not have a branch in Roanoke VA. Fingers crossed. Ups in Roanoke had been the opposite of has proved opposite at one location, We tried to deal with UPS but that was disastrous! Post Net is a great company and they do their shipping through Fedex. Great business. They seem to care! We are staying.