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    Ethan Allen

    3.8 (51 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    We purchased a floor model couch from Ethan Allen in San Diego. It was recommended by the sales person that we purchase an extended warranty, which we did. After about three months, the back cushions started to collapse and lose their form. We contacted the extended warranty company who told us they do not cover the back cushions. We reached out to Jeffrey the manager at Ethan Allen. He told us that we have no rights because the couch was as is. When we purchased the couch, everything was fine. There were no issues. No signs of issues or cushion failure. How could we possibly know that was gonna happen? They did not disclose that to us when we purchased the couch. I feel we are being scammed with this. Now they came back and told us they'll replace the cushions for $160 each. The quality of Ethan Allen has gone down drastically and their customer service is next to nothing. Stay away from the extended warranties And stay away from Ethan Allen. I've been a customer for over 30 years, but we'll no longer buy it to Ethan Allen.

    The couch after 2 year
    S B.

    I have a very strange shaped family room, in which we use every day! About 20 years ago I bought Ethan Allen to help furnish it. Very happy with original furniture ! I went back two years ago, to help replace it. They do not make sofa or 11/2 chairs that would fit my room. With the designer guidance we recovered through Ethan Allen all the furniture I also bought a new rug and a leather ottoman! The cost was no different than buying brand new . I was assured the material would be the best for my family The workmanship was excellent the fabric is so unacceptable. I did not buy the extended warranty. In the year my mother got sick and Died in Canada and I did not have time to follow up on wear and stains on the couch. The fabric has worn terribly, it stained , it attracts dirt and after a year my original couch 20 years old fabric looked better than it does. I do cover and vacuum frequently. I've had them professionally cleaned ! I'm beyond disappointed Ethan Allen will do nothing , thru do not stand behind their product. I would not recommend this business or will go back now that I'm replacing my living room furniture! I'm so disappointed

    Where I now hide all my videogames and Dvds instead of on the wall. Our dog approves.
    Chad N.

    Earlier this year my fiance Iman and I decided to go look at some furniture. In all honesty, we had zero plans to purchase anything but just wanted to see what was available in the San Marcos showroom. And then we met Nikki Brouillette. She was patient and incredibly helpful with every question we asked. Iman and I both have different styles but somehow Nikki was able to help us pick stuff where we both felt satisfied. This in turn resulted in us going from intending to spend zero dollars to, spending somewhere in the ballpark of 30,000 along with an entire home remodel (paint/floors/electrical). Which is 100% thanks to the dedication and knowledge that Nikki contributed to the process. And once the furniture was delivered, the interior design vision she painted for us on her computer came to life. Like Cinderella, but with amazing furniture and design instead of some weird pumpkin carriage. Overall, we couldn't be happier with how everything looks and appreciate all the work Nikki put into helping us find all the finishing touch cherries on top of our dream house. Incredible job. Sincerely, A very impressed Chad and Iman

    Thanks for the broken, unfinished table. Ps, chairs never showed.... oops.
    Dan C.

    One star is way too high given the current issue my family is dealing with. For starters my home is basically an Ethan Allen showroom. We have purchased tens of thousands of dollars over the years from this location and have remained loyal, but what happened this past week is from a horror story. It started when the delivery branch came to my home and in the first few seconds made racially disparaging comments to my wife. Imagine buying furniture from a high end retailer, spending a good sum of money, patiently waiting two months and then on the exciting "big day" when items are to be delivered, you are verbally abused!! This has been our experience thus far. A woman alone with small children being racially slurred at the door!! What the???!! Being made to feel this way is completely unacceptable and appalling in this world. Should I add that the item was damaged, unfinished (as if they forgot to complete the build) and unusable? What happened to EA??!!?? Fast forward 48 hours of countless calls to customer service and being handed around while the store, distribution and a customer service center all do very little outside of blame the other party and offer poor apologies, we have no timeline for replacement or resolution. I personally do NOT feel that the customer is "always right" , but this is so far out of bounds that I'm stunned. We all make mistakes and as a company, it's how you handle issues that defines your legacy. Maybe this will have a good ending. Stay tuned. providing what used to be a superior experience and product, seems to be in jeopardy.

    excited about my gorgeous new light
    Nijole T.

    Really one of the best furniture options in the area! I loved the service as well as the selection here, they are really the only store on Furniture Row that carry quality and the style of furniture that I like. Prices are high, but they have a clearance section in the back with great deals where I found a beautiful chandelier for a great price. They wrapped it up nicely for me and brought it out to the car for easy loading. Worth a stop when you need something for your home!

    Laura D.

    This is a pretty huge Ethan Allen. It's way the heck out in San Marcos, off the 78. But it's worth it if you're seriously looking for furniture. The prices are up there, but the construction, fabrics and styles are pretty good. The only big huge bummer is how long it takes. Usually 6-8 weeks. Even takes 3 weeks just to get a delivery of a floor sample. One of the benefits is that they have good displays, with entire rooms of furniture so you can see how they go together. For the most part, the stuff they have is best suited for your grandmother's Beverly Hills mansion. But if you look around, you'll probably find something that appeals to you. Found a great dining room table I'm thinking of getting. I happened to mention to Virginia Foley, the person who was helping me, that I was picking out paint colors and she spent 1/2 hour with me going through paint color books. Asked if she would do a color consultation but she said they only do that when you need to coordinate with stuff you're buying at Ethan Allen.Good parking.

    The leather discolored quickly and they wouldn't replace it.   Lousy quality, lousy cushion, $3200 for the recliner!  Don't buy their fabric
    Phyllis H.

    Sadly, I spent thousands of dollars on an Ethan Allen couch and recliner. The recliner leather color has worn off in areas, the cushion has been lop sided since after the first week and all the cushions have been replaced with no improvement. The couch fabric picks up colors from people clothes, the cushions needed to be replaced, even though I turn and move them frequently. For two thousand dollars more I could have had quality furniture that would endure for years. There are only two of us living in our household and we have no pets! After over two years, I am replacing these pieces with Italian leather so that I can sit comfortably in my living room. The San Marcos Ethan Allen representative could only apologize. This was a very expensive lesson in furniture shopping. It would have been best to purchase this style furniture at Jeromes, Ashley or Macys. At least you get what you pay for, maybe even better!

    The nailhead and contrast piping on my fabulous new chair!

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    5 years ago

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    4 years ago

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    10 years ago

    Helpful 5
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    8 years ago

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    Jennifer B.

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    8 years ago

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    Justin P.

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    8 years ago

    The actual quality of the end product is still beautiful- the product is on the high end but the cost is reflective in the furniture

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    Justin P.

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    8 years ago

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    Jennifer B.

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    7 years ago

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    Jennifer B.

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    9 years ago

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    Justin P.

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    7 years ago

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    Jennifer B.

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    13 years ago

    Love, Love, Love this furniture store, very well organized and helpful staff. Feels like home.

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    Page 2 of 2

    Ask the Community - Ethan Allen

    Review Highlights - Ethan Allen

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    3.4(5 reviews)
    0.4 mi

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    The associate named "Spring" needs some major coaching on customer service and professionalism. I…read morewas shopping with my best friend and her mom when we approached the checkout. My friend's mom was ahead of us and advanced to the check stand she was instructed to go to. We lingered behind while chit chatting, looking at the items on the way when I hear a cashier say "she can help you on 2" (repeated twice in quick succession) with a super rude tone - as we walked past her, she muttered to the guest she was helping "maybe you'd hear me if you weren't so busy chatting". I was too stunned to say anything in the moment, but excuse me? I work in customer service management and would be mortified if one of my employees made a comment like that. Do better, Spring.

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    Ethan Allen - furniture - Updated September 2026

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