This is a well-deserved and long-due review for Etheric, especially our technicians Jose and Tomas, who have gone above and beyond every time we needed them. We really couldn't ask for better service from these guys, or better connectivity from the company. I rarely write reviews but these guys are amazing. We moved into an area that has limited options for connectivity - and we researched all of the available options extensively before choosing Etheric. I'm in tech, and have tried nearly all of the options over the years in various locations in the Bay Area. Etheric has provided the most stable connection and fast speed of them all. But what really sets them apart is the service. A couple examples: #1 - when we first chose the service, Sonia had our account set up right away, and the service scheduled the next day or so. Jose called us the morning of our appointment, came early to (1) check our install site; (2) ensure he had all of the equipment necessary for our install site. Within an hour or so, we had internet up and running. This is in stark contrast to the horrific experience we had with ATT and Comcast, who had literally given us the runaround for weeks that turned into months (scheduling appointments, sending us random technicians who would scratch their heads at our hillside residence and claim they didn't have the equipment or connection to install, ATT/Comcast then claiming they could install, rescheduling the appointment a week later, sending different technicians who would claim they couldn't install, blaming other departments at the company, rinse and repeat for months). We went through something similar with other wireless and satellite providers - broken promises, terrible prices for dismal services. By the time we had settled on Etheric, we were beleaguered by the terrible experiences and pretty much expected the same - a few tries before internet could even be installed. Instead, Etheric - especially Jose and Tomas - outperformed, outdelivered any internet service provider we've encountered. #2 - our internet went out today for the first time since we started with Etheric. We called them, and the person on the other line sounded like a genuine, human person - not a scripted, robotic customer service agent. She had a technician call us back within minutes. We tried to get back online with tech support, but when it didn't work they said they'd have to send a technician and would call us back. We braced ourselves to be without Internet for a while. To our surprise, Etheric called us back within minutes. Jose, our original technician, was back in our house within an hour, and fixed the issue with impressive thoroughness and dedication this afternoon. It was a complicated fix that had to do with a hardware upgrade with the antennae in a remote location in SF - at one point he had 5 guys working in another department to get the issue resolved. I can't imagine another technician who would have put that much effort in making sure we were back online, given how many people and resources it appears to have taken. With a more corporate company and less dedicated technician, they would have passed the buck for days if not weeks. We're back online, and our Internet connection is better than before. It's such a (rare) pleasure to work with a company that exceeds expectations every time, and not only delivers what it promises, but provides a genuine human experience. Jose, you rock, thank you for your efforts today, we couldn't have asked for better service! read more

Etheric Networks is literally everything I hoped it would be! I live in a very rural area outside of Morgan Hill. We've had satellite internet for the last 4 years and I play online video games a lot as well as stream content. Unfortunately while I had satellite I was unable to play video games such as Call of Duty, Battlefield and Overwatch. Once we got Etheric Networks I was able to do everything. Netflix, YouTube, Multiplayer games and upload at very fast speeds! What they advertise is true and worth every penny, ESPECIALLY if you live in rural areas and are sick of satellite and their over priced internet. As for gaming and streaming, the speeds are amazing. What we are getting is faster then when we had broadband Xfinity internet back when we lived in town. I couldn't believe my eyes when I saw the download and upload speeds compared to what we had all those years ago! Truly great! My experience with Etheric Networks has been amazing. Great customer service, great technicians and a great overall experience. Pros. Great staff! Great speeds! Great pricing! (For what they offer) Easy set-up and install! Cons. None! Special thanks to Sonia W. Marketing | Field Operations Manager She was really nice and helpful on finding my location of where I live and once we were set on a plan and provided them with a post the technician came out 2 days later and we were up and running with blazing fast internet! 5/5!! I would recommend to everyone that is getting their service to buy a router that is at least $80 or more to be able to take full advantage of Etheric networks high speeds and low latency. I bought the Netgear AC1750 for $110 and it is great! Thanks Etheric Networks!! - Chad read more

Etheric is the first internet provider to install a tower with line of sight to our house. We have had the silver package for 3 days now and - not to be dramatic but - it is life changing. We spent 1 year working and living through Verizon hotspots capped at 15G. I could barely load my emails. Now, my husband downloaded a 110G video game in 3 hours. I am sitting here on my phone, with hulu on and 2 browser windows open on my laptop. At the same time, my husband is playing a game online with 2 of his friends who live in Scotland and England and we are having zero issues with connections or speed. I'm starting to forget what the buffering symbol even looks like anymore I read through the whole contract and it is the best I've seen for internet. It offers really good guarantees regarding speed and service, as well as equipment warranties and upkeep. We even received contact information for our personal account manager. Sonia Winland was very thorough and quick to respond, no matter what day or time I emailed her during the process of getting this set up. Abel Manzano is the technician who assessed our potential connection and then came back to install the satellite. I can't say even good things about him! We live in a converted barn, so he had to deal with a lot of wasps, spiders, etc. during the whole process and he was so gracious about it. He even let me keep a can of his wasp spray. He completed the installation in about an hour and 45 minutes, less time than projected, made sure that the wire came through exactly where we wanted to place the router, and even set it all up for us. I've never had such a great experience with an internet provider before! read more

I moved to bay area three years ago and live in the mountains in Los Gatos. One of the biggest disappointments after buying was learning we were stuck with Verizon DSL - which then became Frontier (don't even get me started on them!). Slow speeds and even slower service. To the point where I couldn't work from home and kids couldn't do their homework on-line with any consistency. Frustrated and fed up I started digging deep into research about options in my area and there were only two other options (Comcast and Xfinity both refused to lay fiber up here even though all neighbors agreed to cover costs - how do businesses like that stay around?), with ethericnet being one. Ratings seemed strong so I called. Had to leave a message with them but got an email and call within a few hours from Sonia. She scheduled a site test for the following Monday (this was a Thursday). Walter - site tech - came out on time and was professional, thorough and clear. Explained everything they would have to do and when they could do it. Install was this past Weds. LIFE CHANGING! Speeds have gone from a max of 2mbps to up to 50mpbs (they have told me they will adjust the service based on our plan which is a 15mbps plan with bursts up to 45mbps). I will update later on any issues, but so far truly amazing. I can stream, kids can game and do homework and we have been up the entire time with no interruptions in service. And they seem to CARE. I can't believe I didn't look for them sooner. If you feel like you don't have a choice in ISP's, I would highly recommend them. read more

I've been an Etheric customer for 5 years and could not be happier. Not only is the SOHO service FAST and low-latency, I have come to depend on getting the top end of my range (I pay for minimum 10 mbps/ max 25 mbps service, and I consistently see my bandwidth above 21 megabits/second). This is exceptional, given that the competition in this area claims "best-effort speeds up to 3 megs" with no guarantee. Going the extra mile: I'm at the far reaches of Etheric's service (22 miles from tower), and I'm the only location in my neighborhood that can get service. I asked Etheric what options my neighbors might have, and whether we could work out an agreement for me to re-distribute my connection. Etheric was sympathetic and not only have they allowed me to do this, they've pledged their support to this community project, and have worked with me over the last few years to make the service better - for my whole neighborhood. No way their competition allows this. I've asked and been shot down by every other internet provider on 're-selling'. This team goes above and beyond to keep customers happy. I've exchanged phone calls and emails with Sales VP, Tech Support VP, Director of Engineering, even the founder, Alexander called me personally when I had to escalate an issue. Every interaction is professional and personal; they take time to work through my questions and offer as much support as I need. Can't say enough good things about Etheric. read more

2 words to describe Etheric, GAME CHANGER. Prior to Etheric, my neighborhood in the Santa Cruz mountains only knew of satellite, the slow/expensive internet service we all grew to dislike thoroughly. After a call to Etheric they kindly agreed to discuss setting up a community broadband solution via a community owned base station pointed at Mt. Madonna (one of multiple towers Etheric can broadcast from). WiFi point-to-multipont to those with line of sight to the base station, and repeater links for those without line of sight. After a few months of planning, design, and financing arrangements, the Etheric team came out and built out all 17 neighbors, drastically changing our day-to-day lives for the better. The initial build was spendier than any other type of internet install, as it involves a lot or equipment and time to install, but was worth every penny. We went from 700ms of latency/delay on satellite down to 7-10ms on Etheric (70-100x faster than satellite). Symmetric speeds also (upload and download are equal), big plus. (Note, our/my setup is locked down to our community only, contact Etheric directly for your specific needs) Many thanks go out to Lance, Tomas, Shannon, and anyone else I failed to mention who assisted with bringing lightning fast internet to where noone else thought there could be. Highly recommended!!! read more

I manage IT for several organizations. Back in April we decided to upgrade the Internet connection for one of them to 1GB. Alas, as it is a franchise hotel, we are limited to AT&T. Now in November another that was already using Etheric had to do a emergency move. 2 days later they we're onsite to do a site survey for the new location. It took us 2 weeks to get movers in. Etheric moved the connection over the same day. AT&T still hasn't completed the upgrade (now at 7 months) but they did start billing for it 6 months in. When comparing Etheric vs AT&T you'll find that Etheric is striving to great customer service. AT&T is in competition with Comcast to be the worst. AT&T & Comcast will sell you a speed and you'll be lucky if you get 85% of that (under no load). Etheric? I have 2 sites using them. One is 20M (meas 40M down/35M up) and the other is 100MB (meas 277M down, 217M up). This is UNDER LOAD. These numbers are consistent and we've seen them ever since the circuits went in. Service is as reliable as AT&T and when there is a problem there's no comparison. Etheric support knows what they're doing. AT&T support seems only to be competent at making you want to run from the room screaming in frustration. read more

Being expensive and pricey you would expect this company to deliver above and beyond other companies knowing that you are paying few hundred $$$ a month for internet only. I own a business in Gilroy and Etheric is one of the few options I have here. I signed up for a 3 years contract to get 15mb service which I was assured to be accurate and not like other ISP delivering a half or less than the agreed speed, well more than 2 years into the contract and never saw the promised speed more the few times on speed test. Disconnects occasionally for few minutes throw out the week which renders my VoIP phone useless to communicate with my customers. Please note that every winter is a disaster time as i experience a multiple down time throw out the day and the funny thing when you call CS you get the generic answer as everything testing OK from my end, they make you go throw the rest process which would work 15 to 30 mins and back again to the same problem. Bottom line you might want to think a head and ask why this company have a long term contract, because customers won't stick around as they do not deliver based on what they pay and the only way to stay in business by locking people up for as long as you can. read more

Internet in Coyote has been the bane of my existence! For many years, I have tried to find something that would work. Where I live, there is no cable or hard lined internet services. I have tried many satellite programs that did not work. Over the last year, I have used e***e which was very slow and only allowed 30 GB of data a month! My family used that in about 4 days into the billing cycle. Finally, I found Etheric. I installed it about 2 months ago. This is a very expensive to install system (over $600.) but the monthly was comparable in price to e****e... Here's the difference: E***e 150.00/mo for 30 GB of data. Etheric 179.00 for 1000 GB of data... That is not a mistake. It truly was that big of a difference in data allowance. So far, it has been fast and efficient. We have tried to max it out with xbox, youtube, etc but haven't yet been able to do so! After the rain and wind storms in January, our reception is a bit spotty but I've put in a service request. I'll let you know how it goes! By the way, I relied on the yelp review by Jeff and even communicated with him through his post. He was very gracious and encouraged me to install the system. I'm very thankful I listened to him. read more

I have to be a long time Comcast Xfinity customer due to a lack of ISP option on the area I live in. It's in heart of silicon valley but the monopoly deters other options. WIth the COVID WFH situation, the ISP issues became worst than before. Literally, for the past 6 months, we were unable to work from 10 am to 4 pm pst due to the dialup speed performance of so-called world-class ISP (less than 0.2 mbps uploads ). We racked up my mobile bill by going on the hotspot every day. Tried all options to get better service and reliability from the ISP ( including business options ) but all failed. Finally, a friend suggested to Etheric Network. I was a little hesitant as I Never used them before and did not see any reviews on ISP forums. Things changed as I talked to the Sales (Walter) and a site survey was done with a very knowlagable engineer. We have the service up and running under 2 hours and its blazing fast!! we can work now and don't have to spend evening and weekend catching up on lost hours. Thanks, Etheric team for being honest about the service, the efficiency of deployment, and available for customers like me and the Reliabilty of ISP service!!! read more

After years of dealing with limited options in my area for high speed internet, and dealing with the unreliable DSL available to me, I began my search for reliable and fast internet service. During a web search I found Etheric Networks, a local company, with great reviews. Etheric, definitely lived up to the reviews. The customer service was outstanding. Shortly after my initial inquiry, I was contacted by Sonia. She was professional, and courteous. She had me scheduled for a survey of my home within a day. The survey went well, and she scheduled my install within a couple of days. The installation tech. was Jose, who was also outstanding. He was on time for the appointment. His work was quality from start to finish. He explained the entire process and accommodated my special requests. After the equipment was installed, he set up my router and network, and made sure everything was 100% before leaving. The internet service itself is fast, I am getting speeds 5 to 7 times faster than my DSL service. Everyone in my community suffers from the same lack of choices for high speed internet, so I will be recommending Etheric Networks to all my neighbors read more

We had no idea when we decided to buy a home in Gilroy that the internet options here were nothing at all like we had in San Jose. With 3 in our household who must have stable, reliable, high speed internet in order to work and school from home at the same time on video meetings we needed something more than what HughesNet or Frontier offered. We also have gamers, streamers, and have accumulated tons of devices which need wi-fi. We were thrilled to learn of Etheric Networks and their technology. I worked with Sonia and she is absolutely wonderful. She broke it all down for me and even encouraged me to reach out to her competitors to compare offerings (and I would recommend doing this, as some will have line of site from your property and others just won't based on your location, your trees, etc). The technician who came out to the property to install the dish and run the cables was one of the nicest gentlemen I've met. This company has been a pleasure to work with- very professional all the way. Most importantly, the internet has worked wonderfully out here and we haven't had any issues at all (we've had it about 3 weeks now). Highly recommend. read more

After many years cable internet I finally had to find another option after moving to a rural area. After some research I landed on Etheric networks and decided to give this (new to me) service a go. So far I cannot tell the difference between my etheric platinum plan and my old 1G cable internet set up. It's worked flawlessly and we're very pleased with it. We have several smart devices on the network and 2 full-time WFH adults that are on video calls the entire day with no issues. The install was very fast and Abel was great to work with. He did a second assessment while on site and recommended a new location and tower to point at. We went for it and a short time later we were online. Abel went above and beyond simply installing the antenna he was here to do. Sonia was also been very responsive and helpful ahead of our install. She knew we were on the process of a move and kept things very flexible with as well as kept us informed during the process. I highly recommend this service if you are in a rural area and have the ability to use this sort of connection. read more

If I could give a 10 to this company, I would. I live in a rural area and had another internet provider that had me so mad I cancelled my contract and went without internet at home until Etherics came around. Their service is awesome, the price is fair and no hidden fees, they go out of their way to help you. Warn you when up coming repairs to upgrade their equipment is coming so you can plan around it AND gave me a credit on my bill without even asking! Never would HughesNet or Comcast do that! I have never had an issue with the service and I stream thru the internet now that I don't even have cable or satellite anymore. They specialize in rural areas where the big companies won't invest money in because there isn't enough people to offset the cost to expand. You are a person to them, not a number and every referral you give them gets you one month free service! I think I have had 3 referrals credits now! If they cover your area, switch now, you won't regret it. Give the small local guy your business instead of the big company who could care less about you! read more

I've used Etheric as my ISP for 4 years now, and am very happy with their service. The pandemic, of course, caused everyone to use their internet much more heavily, and hence slowed everyone down, including Etheric. But Etheric's response, unlike many others, was to immediately spend lots of money and time to expand their infrastructure. As a result, within 3 months, my internet speed was 3 times as fast as before the pandemic. Recently, the tower I was on started experiencing interference and overcrowding. I contacted Etheric, and they sent someone to my house the next day to re-home my service to a new tower. Now, my speed is again 3-4 times faster than post-pandemic, or at least 10 times faster than pre-pandemic. I want to give a shout-out to the tech they sent, Jose Martinez. He was wonderful, took his time to make sure my speed was as fast as possible, and overall was very pleasant to work with. He worked with an in-house tech, Akitha (sp?), to optimize my service. Shout out to her, too. Overall, the best possible experience I could imagine. read more

Can't praise their customer service enough! Amazing people and excellent service. Got a call back within a day from Sonia to set up a new connection. Technician visit was scheduled the next day and Jorge Robles was meticulous and went over the plan in detail so that there are no surprises during the installation. Abel and Jorge came back in 2 days to do the installation and it was very smooth. They completed it 2 hours and it was working better than promised. Now to the internet, it worked flawlessly and VPN was very important for us and the reason to switch to Etheric Networks. My wife is super happy with the internet speed and also the latency is super low even while being on a VPN. This has been a boon for us as we were suffering from poor internet quality for a few years. If you are thinking of switching to Etheric. Make sure to ask for Sonia. She will take excellent care of you and is super helpful and prompt in getting back to you. Heartfelt thanks to Etheric Networks team for a super profession and seamless install. Keep up the good work!! read more

High speed, high performance, low latency, rock hard reliability, must haves for us here in the Silicon Valley as we often work from home and live on the internet. We would give up lights and heat and many other unstated things before our internet service, ha ha, not kidding...so we wanted the best. Important to note they even provide to all the places where cable internet is unavailable and DSL runs at speeds from 10-20 years ago. Etheric Networks met all these requirements and has matching customer service and installation as well. All the positive reviews you read here are the same experience we had with this company from start to finish: Dustin who spent a long time with us on the survey answering our many questions to the installation by Thomas and Bryant. Superior customer service and installation and so far a month into it, high speed, high performance, reliable (not one interruption of service)internet, they made this so EASY...like plug and play, these guys know what they are doing. They are here, then gone and it WORKS, perfect. read more

We have had this internet company since Feb 2020. Can't say enough good things about. My sons a gamer and needs high speeds to work with but we also run a business from home and enjoy watching TV through Roku. So after several tries with our companies we finally found one that could keep up. We even had a second talking dish installed so we could have full WiFi out to our shop which is a good distance from the main dish. Able Manzano was our installer from the beginning and did a great install. It looked clean (my husbands a contractor and very picky) he took times to ask questions about the various places for the main dish and we appreciated that. Recently we started working on the roof and had to remove the second dish. I emailed customer service on a Sunday, Hoping to get in front of everybody on the start of Monday and get a call back but low and behold Able called me Sunday evening to tell me the time he could be there on Wednesday. Again, awesome customer service. Give the guy a tip if he's out and a cold water. He works hard at his job. read more

After several months of working from home and struggling with the unreliable Comcast/Xfinity service, I decided to look for a better solution. As a result of this search I found Etheric Networks and made an inquiry and to my surprise I received an immediate and very helpful return call from Sonia who explained their system and the process they use to evaluate new locations for suitability to receive their service. Within a day or two Tomas, one of their technicians was on site to survey and evaluate the particulars of our installation requirements. We made the decision to go with Etheric Networks and within a couple of days Tomas returned to complete the installation. Since that time our connection has only gotten better as they tuned their system and now we have experienced over 50 days of 100% trouble free 100% up-time service. The whole team at Etheric Networks has been a breath of fresh air in this age of automated chat and endless hold customer care. Thank you Etheric Networks for your easy and comfortable business model and service. read more