I had an outstanding experience at B&H, and I want to specifically recognize Ron and the entire…read morestaff for going above and beyond. I was dealing with a serious issue--my CPU was overheating to the point where I couldn't even play my games. I had already contacted ASUS, and they told me I would need to send my computer in for repair, which would have left me without it for weeks. I also visited several Best Buy locations, but unfortunately, no one was able to help me solve the problem. When I came to B&H, I immediately noticed something different about the staff. They're not just employees--they're true technology enthusiasts who genuinely love what they do. While I was browsing, Ron approached me and asked if I needed help. I explained my situation, and from that moment on, everything changed. Ron really listened to me. He didn't rush me or treat me like just another customer--he took the time to fully understand the issue. Using his own knowledge and expertise, he walked me through the problem step by step, giving me his full attention the entire time. What stood out the most was how relatable and genuine he was--it felt like I was talking to a real person who actually cared, not just someone doing their job. After following his guidance, I went home and turned on my computer--and it was running perfectly. I can't even describe how relieved and happy I felt. It honestly meant a lot to me that someone took the time to help like that. On top of that, the rest of the staff were incredibly friendly and accommodating on my way out, which just added to the overall experience. Because of this, I'll definitely be coming back to B&H for all of my technology needs. Huge thank you to Ron and the entire team.

I only purchase through the website. It is often less than Amazon and other big suppliers and the…read moreproducts ship very quickly. What more could you want?

Sebastian does it again! He built me a home PC at a reasonable price that works great. He is my…read morego to for PC/laptop issues.

Sebastian is incredible! He was attentive, responsive, and fair! Fixed my computer (keyboard…read morereplacement) for $300 when Apple quoted me $1500!

The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

The associate who welcomes you is attentive and helpful. I came in to upgrade my phone. I wish I…read morehad known that the activation is automatic before I checked out. At the Apple Store they always ask if you backed up your device before activation. I had to troubleshoot setting up the phone at a nearby cafe.

Last week was my first time at this particular Best Buy . The store was spacious and the decor was…read morepretty cool. I was there to pick up one of my son Christmas gifts. We ordered from the store and all I had to do is pick up the awesome gift.The wait wasn't long at all. I was in and out,the staff was nice and courteous the store was clean. Don't forget the store is a few minutes from Bryant Park and the F train I would say about 6 minutes. I would definitely go back to this particular Best Buy .

I sent my water-damaged iPhone to Secure Data because it was stuck in a boot loop and contained…read moreimportant photos for my thesis. I expected a straightforward diagnosis and a reasonable estimate. Instead, I was quoted $1,760 for what was described as extensive repairs necessary to recover the data. As a student, I couldn't afford this, and I requested the phone back. They did not release it immediately, instead, I had to exchange multiple emails and a phone call. During that call, I was told that if I removed a negative review (about their Brooklyn location falsely being advertised as walk-in), they would lower the price to $900. Extortion, plain and simple. I declined, and when I finally got my phone back, I plugged it in and--lo and behold--it worked perfectly. Which means one of two things: 1. They were fully prepared to charge me $1,760 for "repairs" that were not necessary, or 2. They performed repairs without my consent, then failed to disclose it when returning the device. Either way, this is dishonest and exploitative. I'm relieved I got my data back, but I feel like I narrowly avoided being scammed out of a huge sum of money. Consumers deserve transparency and integrity--qualities this company clearly lacks.

HIGHLY RECOMMEND, THEY GOT MY DATA BACK. Okay, I know it is…read morestupid and yet, I finished a major project and then the (bad-bad) drive went out. Yes, the next day before it was submitted...ugg. Baloney sticks and Jelly beans! My husband had to hide the alcohol. I sent my drive to these guys, and they nailed it. So, what is your sanity worth? I would have given them five stars and yet the price on my salary was steep so that is why 4-stars. However, having said that...it was worth it. Everything was tracked, excellent communication about the status of the drive and the holy grail of my data. I might do a slower time frame next time. OH WAIT! THERE WILL NEVER BE A NEXT TIME! I was afraid this was a scam. My husband drove the bad-bad drive to Spokane, Washington and made sure the store front in the online ad was a real place. Yes, it is. The store front is real, and they sent my bad-bad drive to the Chicago where they could do the work overnight. The alcohol is back, and I can celebrate tonight...all is well in the world. Thanks you Timothy Rutan, you rock!

Got a terrific buy of 43" Smart TV for approximately $180.00 last week online. I also contracted…read morefor 2-year Geek Squad. Television was delivered to my building lobby this past weekend but when I called to have it installed atop my dresser in my studio apartment living room the quoted cost for installation is $239.00! So very disappointed as the new TV remains inside my apartment uninstalled.

Worst customer experience at this store. Every Best Buy associate I tried to talk with runs away…read morefrom you like they are busy. Store was empty. All their staff are chatting but when they see you walk towards them they try to walk away. I tried to redeem a rewards promo at the store. One of the store associates accidentally voided my transactions and the rewards promo go deleted. After back and forth, they said there is nothing they can do and to call customer service. Customer service didn't help so I lost the reward but that is fine. Best Buy 23rd street lost a customer because I was going to buy something but now I will purchase the item somewhere else. They need to do better and make it right to the customer if they made a mistake. And they need to train their employees better to help their customers. Otherwise, no one will go to their stores.

This seller came through for my teenage nephew! From packaging to shipping, from excellent…read morerefurbishing to making sure everything worked as advertised. I am so excited by the integrity of this seller and with the 1-year insurance (eBay) as part of the purchase. After one week of use, we are very satisfied with this purchase. Product: 16" Asus Rog Strix Scar 16, i9-14900HX, 32GB, 2TB SSD, RTX 4090

Smooth sailing !! Accurate information with great customer service these guys are official and…read morelegit. Lee was amazing -this guy needs a raise

Scam Business they sell Faulty products marked up 100 Percent. Bought a camera battery from them…read morewhich stopped working right away they sold it to me for $160 online it costs $15 Scammers.

Dear Sirs, me and my wife visited you the 1 june 2014. We bought from you several products. Ex…read more Samsung WB250, Panasnic HX-DC10 and Cybertec picoprojector HDP80. Out of bad luck I lost the cable for reload the Cybertec projector. I ask you very kindly if you can supply 1-2 of this cable. I am afraid of try an other brand here in Sweden. Can you please respond on above matter by return. Best regards, Bengt Andersson Sweden Email: bengt@vemmerlov.nu Mobil: 46-70 5907548 please contact by text, if not email.

I have a lovely flash for my Sony A7IV that doesn't work and I have spent too much time trying to…read morefix it so I gave up. If I can send it to you and you could reprogram it that would be fine. Shua spent a lot of time with me and he was very considerate of my problem on the phone. I give him a Five Star Rating.

A couple of speakers arrived damaged. Shae and Adorama have been incredibly helpful and prompt in…read moregetting them exchanged.

I used to love the NYU Computer Store have not been back for a while since I graduated, But, let me…read moretell you, if you like software, they had a wall full of it. I have bought N packages, and likely will go back with a current student in NYU . wish the opened it for alumnae

The name is a bit misleading. Yes, they do sell computers and peripherals. However, NYU's…read morebookstore is also at this location. And even calling it a bookstore is misleading, because it also sells NYU shirts, sweatshirts, hoodies, and other NYU paraphernalia. Regarding computers, I have noticed that the prices are competitive with other retailers, and when I once purchased RAM for a computer, it was actually cheaper. You will probably get better prices online, but if you need something computer-related immediately, you should check this place out. Textbooks, however... Well, as my dad says, "that's how they get ya'!" They are way overpriced at any university. Unfortunately, the Barnes & Noble on 5th Avenue and 17th St., which used to have decent prices on textbooks, is no more. I loved going there as an undergrad and grad student and saving a few bucks. If you are a NYU student, you are probably stuck getting your textbooks here, unless you shop for them on Amazon or something. On the other hand, you can rent textbooks at this bookstore. I have never rented a textbook before, so I can't say anything about it. There is a regular bookstore, and the prices there are decent. They also sell classics at a discount for $3-$6. The clothing section is pretty good, and the prices aren't bad. Depending on what you get, items can vary from $15 (t-shirt) to $70 or so. They used to have a cafe, but unfortunately they closed it down. However, it is a nice place to visit, especially if you want to pick up an NYU shirt.