I recently had a very disappointing experience at the European Wax Center in Edgewater. I called ahead to let them know I was running a bit late due to traffic and would arrive around 5 pm for my 4:45 pm appointment. Despite my efforts to communicate and arrive within a reasonable timeframe, the receptionist was very unhelpful and very rude. I was late for 10 min only, upon my arrival at 4:55 pm, I was told that I couldn't be accommodated because another customer had been scheduled for 5 pm. She was lying, I was there at 4:55 as I mentioned and no one had arrived after me, and it seemed very unfair that my appointment time was given to someone else. The lack of communication and customer service left me feeling very upset and very much disappointed. I believe it's important for businesses to handle these situations with professionalism and empathy. I hope that the European Wax Center can address these issues to ensure a better experience for their customers in the future. I believe that individuals like her, who are very rude, dont know how to talk to customers can tarnish the company's reputation. Starting today, I will be informing all my family and friends about this situation, and we have collectively decided to discontinue using their services. I personally will not be returning as a customer. read more

I recently had a very disappointing experience at the European Wax Center in Edgewater. I called ahead to let them know I was running a bit late due to traffic and would arrive around 5 pm for my 4:45 pm appointment. Despite my efforts to communicate and arrive within a reasonable timeframe, the receptionist was very unhelpful and very rude. I was late for 10 min only, upon my arrival at 4:55 pm, I was told that I couldn't be accommodated because another customer had been scheduled for 5 pm. She was lying, I was there at 4:55 as I mentioned and no one had arrived after me, and it seemed very unfair that my appointment time was given to someone else. The lack of communication and customer service left me feeling very upset and very much disappointed. I believe it's important for businesses to handle these situations with professionalism and empathy. I hope that the European Wax Center can address these issues to ensure a better experience for their customers in the future. I believe that individuals like her, who are very rude, dont know how to talk to customers can tarnish the company's reputation. Starting today, I will be informing all my family and friends about this situation, and we have collectively decided to discontinue using their services. I personally will not be returning as a customer. read more

I'm not an easy person to please. However, I have been going to Yessenia for my waxing needs, and I highly recommend her! Yessenia is a rare gem. If you're looking for someone skillful, efficient, and friendly, she is the one to see! read more

Great location by the water. Nice sized parking garage nearby for retail parking. Brazilian was ok with Mia. She's very nice and quick. I dont know maybe her technique is different than others? In pain for a day after the way she snatched my life away lol. Might try a different person if I go to this location again. read more

Well my first visit to this wax center was a bit disappointing! Made a reservation, on time and waited 20 full minutes before my name was called. Maybe it's my LA sensibilities but I was expecting a room that had a little more comfort such as paper covering versus lying on table pretty much unexposed...but I'm okay with it! The technician (didn't get her name) did her thing. She asked me if I had ever had a wax, I told her yes. What was the most frustrating part was the check out process? Only one person at the receptionist desk on what was a pretty busy night...no worries. Patience is a virtue! She attempted to upsell which is good. I had already decided I wanted to purchase some products. I decided to also add one of the subscription programs. Quickly went down hill from there! It took another 20+ minutes for her to try to ring it up! Instead of her calling for assistance she would stop and take care of everyone else while I'm waiting. Frustrated I told her to forget everything and just check me out! She goes "okay thank you"! Okay you're welcome! Not sure I'll return, even though I made another appointment! If the owner of this establishment reads this, you may want to better train your receptionist! read more

Always a five star experience here!! I see Karen regularly. She is the best! I have also seen Julissa and Mia, both are excellent! I get my Brazilian done here. The facility is really clean and you never have to wait to be called for your appointment. And I find the front desk staff pleasant to work with when I need to schedule or reschedule my appointments. read more

This place used to be so easy and had overall great experience tell me how they kept me on hold 6 minutes and I tried calling back and they put me on hold again for even longer. I've been there I've seen the front desk receptionist scrolling her phone so I know she's not busy. what could they possibly be doing if not their job and picking up the phone?! This is RIDICULOUS. Also the new front desk receptionist girl has the worst customer service skill and is rude she acts annoyed when you approach her like as if she doesn't work there? Get off your phone for the love of God for two seconds. The front desk just ruins this place read more

Waxer did not show up - not able to fill appointment and not notified until arrived and waiting

This place has been super clean every time I. Have been here. I have no complaints about any waxes. They do a great job with shaping my eyebrows and waxing my underarms. I also love that they are not pushy about products. I have tried a couple of their products and they really do work well. read more

I've been a European wax center customer for about 2+ years now and although I've tried the jersey city location and clifton location, this location has been by far the best one. It's definitely not the closest one to me but because of their great customer service and friendliness I don't mind taking the drive. I've probably had my underarms wax by ALL the girls here, there has not been anyone yet to do a bad job that whenever I make an appointment If Jaime isn't available I don't mind having someone else do my underarms. I also highly suggest Jaime or Vicky if you plan on doing a Brazilian, they're great ! They always somehow squeeze me in, I'm always moving my appointments last minute, and they don't get upset instead they're very accommodating. The facility and bathrooms are very clean and there's plenty of parking. If you plan on getting any type of service more than once I definitely suggest getting a package. I have the unlimited underarms and 12 Brazilian sessions and I LOVE IT. Definitely look forward to my next appointment. read more

European Wax Center - Their amazing products ! - Waxing Near Me - Edgewater, New Jersey

The service at the front desk Sarah I believe she is the manager. She Has an asshole attitude. Need a better person to manage your place and communicate with your clients read more

Take your business elsewhere. One receptionist was very rude with zero customer service ability. Waiting room was a mess with shoes and flies everywhere. I waited close to half an hour while the staff just chatted with each other. Walked out without service because I was not about to spend close to $200 for this customer treatment. read more

There is nothing worse then looking at pictures of when you were in high school to see how thin your eyebrows were. You stop and say to yourself, "What was I thinking?!" When I finally realized the thin style was not a style at all I began searching for the perfect eyebrow place. After countless visits to threading salons I was still left with barely any eyebrows until I found European Wax Center and even better until Julissa came into my life! I live by the eyebrow serum the wax center offers. Trust me when I say it works. Like every beauty product out there you cannot expect it to be a magic solution to your problem. Julissa assured me if I continued with the serum and most importantly had PATIENCE I would have the perfect shaped eyebrows for my face. Long and behold a few months later my eyebrows are grown in and are perfect. European Wax Center takes waxing for all services to the highest level. Some might think they are pricey. I on the other hand would rather pay the extra few bucks to be given top quality service by professionals who get to know you and what your expectations are. I've been coming to this location for a long time now and all of the girls in the front are polite and always with a smile on their faces. The wax is a special kind that makes the pain just a tiny bit more bearable and also doesn't leave the skin extremely red. The wax specialists use special creams for the prepping of any wax and also for the post wax treatments. Trust me when I say if you are in dire need of growing in your eyebrows or any additional services give this place a try. You'll feel like a celebrity once you leave. read more

I made my appt 2 weeks ago - 1st time making appointment in this location - they canceled my appointment twice ! 1st they claimed to be short staff - I accommodated them by switching times and making changes to my schedule . While on my way there they called letting me know that they will have to cancel they will be closing early ! Left my job earlier and they won't even try to accommodate me and they refused to put me in contact with a manager . While having clients in their location they preferred to cancel on a new client that had re arranged their whole schedule due to their lack of employees showing to work ! Very unprofessional ! Oh and let's not mention I was going on vacation the next day ! Thank you European wax center for being so unprofessional ! Will never go back ! They lack customer service and are very rude ! read more

I get my Brazilian wax with Karen for almost 1 year and have been very satisfied from our 1st appointment. She is professional, accommodating, personable and knowledgeable. This was my 1st time getting waxed, and being in that vuneral position, emotionally and figuratively, it is imperative that your wax technician makes you feel comfortable and beautiful. Karen did just that and more. She has an inviting and caring personality that I trusted her right away. Karen is a wonderful representation of what a wax technician should be. Knowledgeable, professional and personable. Ask for Karen, you will never be disappointed. read more

Got a Brazilian with Jillian. She was amazing super friendly and gentle made me feel very comfortable. Will be going back to her. Definitely recommend! read more

Every time I go here they surprise me with their customer care and their skills! This is the place to get pain-free hair waxing from professionals in a hygenic setting. They really make this place a warm and welcoming one for their customers. They do specials for first time customers and if you like their service you can purchase discounted packages. Place to go for any type of hair waxing needs! read more

First time getting a Brazilian I am so happy I made my appointment with Julissa! She is the BEST! Thank you Julissa for making me feel super comfortable, for walking me through it and for making the process fast and painless! See you in a few weeks! :) read more

I got a Brazilian with Alesandra and she was amazing !!!!! This is my second time getting waxed, I am new to waxing world and for my second time it barely hurt !!! it was almost painless. I was so nervous and anxious going in and she makes you feel so comfortable!!! you are literally laughing the whole time with her, that you almost forget that you are getting waxed and before you know it you are done, she is amazing. She is very personable and finds ways to relate to her customers. She is very detailed, make sure that every single hair is GONE, she does not play (you will see if you wax with her) which I love. She is goofy and silly and extremely professional all in one. I will most definitely be going back to her, with out a doubt, HIGHLY RECOMMEND! read more

Not only did they burn my 14 yr old daughter's eyelids, they still haven't called me back since I asked to speak to the manager three days ago. read more

European Wax Center - My 14 yr old daughter after an eyebrow wax. Still have not received a call back from the manager. - Waxing Near Me - Edgewater, New Jersey

First time here and it was great! Only one thing I didn't like : I made the appointment online for 7/31 at 9:30pm since that was the only time I was available to make it then I called in that same morning to see if maybe someone had cancelled and they had something earlier with the person I wanted (julissa) the lady on the phone said "no , sorry we don't have anything available " and hung up super fast. I decided to try again to change it online and I saw julissa was available at an earlier time. So the lady on the phone obviously just didn't want to change my appt. I had my friend go in for me and change it personally without a problem directly with julissa. Other than that Julissa was great!! Super friendly and nice. She went over everything with me step by step and made me feel super comfortable. (5 stars for her!) read more

My first experience and it was lovely! I checked in very quick and Jessica brought me to my room. She was very nice and gentle. It obviously hurt but she talked me through it the entire time, asking if I was still with her. I REALLY appreciated that. I would recommend Jessica to anyone who is going for their first time. It's very clean as well. Thanks y'all! read more

This place is disgusting. I arrived on the 9th minute for my reservation and the woman with short dark hair told me to hold on because she was helping someone else. Then she told me it was past my reservation time because it was 7:10 instead of 7:09. I kindly asked her to see if anyone else was available and she rejected and said everyone was booked. I am a member for so long and I didnt even get a phone call to give me a heads up about my appointment and that I would have to reschedule. This place has no realistic expectation on customer service and its absolutely ridiculous that they cant even call their own customers out of common courtesy. Why did I even waste my time driving to my appointment if that was the case? read more

I've been going to this location since it opened, so a few years now. Janibel is hands down the BEST! She's awesome, I tell her this all the time. I can trust her with eyes closed and she always makes me feel comfortable. Getting a brazilian is never easy but Janibel is fast and makes the experience less painful. Book your reservation with Janibel- thank me later. Also, the guest service associates are always nice and friendly. And this location is very clean. read more

I decided to go to this location after checking millions of reviews and comments on yelp. To keep it short, this place is great, and I am glad I went to this location. Vicky served me, and I did Brazilian waxing. It was my first time waxing ever at places like this and Vicky was so nice. Other employee at the entrance was nice as well. The only down part is parking. There are not a lot of parking spot and that's really inconvenient. I would definitely go back to Vicky! read more

PICK THE RIGHT esthetician!! I had Vicky for my first Brazilian Wax ever. and it was great so I thought. Wasn't as painful as I imagined and she went slow and made sure she was telling me what she was doing for every step of the way. Then the second time I went to her, she did it within 10 mins and was talking about how people aren't fast enough and how she needed to be fast to get all the clients in on time. So when I get home and looked, I was patchy! So many hairs that she missed and if I have to clean up after a wax. there is no point paying $48 dollars!! thats crazy. So 3rd visit, I asked for another girl and she was AMAZING. best wax yet. It was painful because I waited a month but her technique of waxing was completely different from Vicky and she was swift and confident, knew what she was doing. I was thoroughly impressed PLUS. I didnt have to clean up anything afterwards. She did such a great job I recommend her to everyone who is interested in getting a wax!! Her name was... Brielle.-- I called the place just to find her name so I could recommend her. cause she is A WAX GODDESS! After this wax, I was so content with the job she did, I bought a 11 session package. They can split it up into payments of 2-3-4 so I picked the 4 split and got the package. Which ends up bringing down each wax to $38 instead of $48. Great if your planning on going often! Pros: Reliable. always sticks to appointment schedule. With the right waxer she would do a great job!! very clean sanitary. informative. friendly. no attitude or sass. Cons: Need to chose your Waxer carefully. UPSELL like mad women. its very frustrating. They are forced to bring you the products to the counter where you pay.. intrusive much? -- only reason why they lost a star read more

Love this place. I have been going to the Edgewater location for over 3 years. The staff is professional, courteous, fast and give the best Brazilian wax. You leave with your skin like a baby's butt. Most importantly it is the least painful wax I have found. Believe me, I have experienced them all. Even bees wax with the strips . The only con is the price. However, when I tried to be cost effective, and go some where else I ended up with ingrown hairs. This is not pretty nor comfortable. Therefore, never again will I cut corners on sensitive skin areas. Definitely recommended! read more

Came here on a whim yesterday and Paola was great and super sweet. Took away two stars because if you're not a regular here, do not expect to be treated nicely. I showed up 15 mins before my 11:15 appt and was asked to wait for my waxer, no biggie. 11:15 came and went, three people who showed up AFTER me went in BEFORE me. All who seemed to be regulars.. that's fine. I totally get retaining customers but you need to obtain them first!! I went in around 11:30. Nice waxers, good atmosphere, front desk could be nicer but I don't think I will be back. read more

I have been coming to this location of European Wax Center since it opened up 5 years ago and have had nothing but impeccable service. Today I unfortunately have to say that was not the case. I walked in for my appointment, announced myself twice and then was told that my regular wax therapist could not take me. (Now I should note they made up for it by assigning me to someone else). Point to make here is that the front desk was AWFUL under a stressful time with their systems being down. The front receptionists DID NOT handle it well and as a result I was overlooked/skipped for my appoimtment. VERY BAD CLIENT EXPERIENCE this time around. Mangement for this location should consider more experienced front desk staff! read more

It was my first time at European wax center (we'd 9/21/16. The cashier/HOSTESS welcomed me and was very sweet..(unfortunately I forget her name but she had glasses, dark brown hair, maybe 5'1-5'2..) She was very sweet and welcoming. She also explained all the different offers in the brochure (in a professional manner). Aa Mt first visit, I got my eyebrows done by JULISSA. LOVED HER! She was very polite, explained/asked what I would like done, we had a great conversation, she was very professional, and knew what she was doing/cared for me, as a client. (I haven't gone to a salon to get my eyebrows done professionally in over a year/did them myself/ruined the shape). I made my next appt with her in 3 weeks. I will definitely continue going to Julissa . +++ read more

Went here for my first wax ever and found it not to be a horrific experience. As a first time customer, I received 50% off. The spa was very clean, modern and there were quite a few people waiting ... I took that as a good sign. I went with a friend who is a regular and she got a $10 referral credit. Julissa was my waxer and she explained the process every step of the way. A Brazilian runs $47 regularly and I bought some serum to prevent ingrown hairs. All in all, I was pleased with the results and will be returning for future maintenance. read more

I have been a member of European Wax Center for many years and have tried out many of the various locations throughout NJ but I must say, this one definitely takes the trophy. Everyone from the ladies at the front desk and my wax specialist, I am more than satisfied. I am a very hard critic and not easy to please so it takes a lot for me to say this. First, the ladies at the counter are Always Soo courteous, helpful, &.pleasant (unlike most of the other European centers). Next, my wax specialist Hanna is unbelievably talented and sweet. She really takes her time with each client to make sure they are 100% satisfied. I unfortunately have such awful ingrown hairs that she always takes her time to get. So patient and skilled so I am sure I will continue to use her services, no matter how far I move! Highly highly recommend this location, you will not be disappointed! read more

I recently got my eyebrows done from Mia B and I am so happy! She took her time and was gentle. Mia made my eyebrows appear fuller. Eyebrows are cousins not sisters. Lol. I have been going to the Edgewater location for many years. I saw 1 waxer there for all those years until she recently left. I then started to see Mia and I'm so happy I did. Definitely go see her. read more

What a difference the right wax specialist makes! This visit I saw Cheryl and it was perfect! I usually get hot during waxing and some specialists have difficulty getting the wax to stick which only makes the experience more painful and longer for me. I gave Cheryl a quick heads up at the beginning of service and she immediately turned on the AC. She used plenty of powder to coat the waxing area to make sure the wax was applied well. She was very efficient with each application and also very quick. I really appreciate her knowledge of how to get the job done with my specific needs. This waxing experience was significantly shorter and less painful then previous experiences! I can't wait to go back to Cheryl. Of course she was also very nice and took pride in her work. Thanks! read more

TERRIBLE. I went here for en eyebrow wax, the girl I had (Danielle) tore my face off. My eyebrows are now badly BURNED. I have gotten several eyebrow waxes in my life and I have never had my face burned so badly! read more

Always great service, everything is fast and efficient. The app gives you the option to change at any point of time which makes it so easy. Parking is also available around the salon. read more

First time at European wax Center and my whole experience was pleasant. Booking a appointment over the phone was easy and the receptionist was profesional and personable. The receptionists at the front were also very sweet. As soon as I walked in I was seen by the lovely Jamie. Jamie was very sweet and distracted me from the pain by holding a nice conversation during my waxing. She was gentle, took her time and gave me warnings before pulling the wax off.I totally recommended Jamie for any of the waxing services. I had a full bikini btw. 5 Stars for: cleanliness, assessable location/parking, friendly staff, service, promotions, great environment. Over a all great experience. read more

My first experience at a European Wax Center was great, rather painless. I liked the wax they used. It dried fine and didn't leave behind a sticky residue. Glad I found a reasonably priced local place :) I think your experience really depends on the aesthetician, my third visit wasn't so pleasant. I had a different person, and she burned my under arms. My first visit was with Amanda, i think. I'd go with her. read more

I love this place. Very clean and friendly staff! Been waxing for years and this place is the best! Make sure to buy the packages so you can save $. read more

Been seeing Karen for months now for all my waxing needs and she never disappoints! She helps me feel comfortable (even in the most vulnerable positions), pays very close attention to detail and always gives me a great experience overall. I can always count on Karen's friendly and positive energy when I come in :) read more