Made an appointment and walked in 9 mins after start time. Have never been late for an appointment with them and have been a customer for years. I even buy packages which they push on you. The receptionist cancelled my appointment and said we can't take you because "you are 10 mins late". I said no I'm here and she refused. I'm happy to adhere to policies but if you are counting minutes then so am I. Disgusting customer service, you gotta do better. Also technicians change all the time, they don't stay and I've had to deal with never being able to have a regular technician. read more

European Wax Center - She cancelled at 11:54am before allowing the full 10 min grace period. - Waxing Near Me - Glenview, Illinois

WOW. Seriously cannot recommend Marilyn enough. The Glenview EWC is always clean, prompt, and Bianca at the front desk is a queen. But the reason i'm writing this review is to SHOUTOUT Mari/Marilyn. She has been my go to after since my very first wax ever(with Mari, she changed my life and put me into EWC!!!). Her attention to detail, her ability to make you comfortable, her personality and attitude is perfection and I adore her! She deserves all the hype. I walk out every time with a smile on my face. She does the best brows, armpits and brazilians. What can't she do!!!!! read more

5 stars for Diana! Let's be real, getting a Brazilian is weird, but I've had Diana a couple times and she makes it as pleasant as possible. I took a star off simply because it's so incredibly cold inside. I kept my winter jacket, hat and socks on cause it was so cold. Let's turn up the heat a few degrees in there. read more

This was my first time at this location and it is nice to see that they have the same level of cleanliness as the one that's closer to me. They are easier to book with online. I got to my appointment early and was able to be seen early. I checked in at the front desk and was called back maybe ten minutes later if that. Jennifer was amazing. She was kind and able to hold a conversation. Being able to make conversation goes a long way. She talked through the process and made me feel relaxed the whole time. She's quick and thorough and even offered to tweeze what didn't come up with the wax. I appreciate the quality work. Overall great experience at this location. read more

European Wax Center - Waxing Near Me - Glenview, Illinois

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Repeatedly have NO consideration for timeliness and other people's time, and have zero regard for your "experience". Front desk staff is rude. They are ALWAYS running late. If you are late they penalize you but don't have any consideration for your time when they are late - which is every time. Always a terrible experience!!!!!! read more

This was my first visit to European Wax Center, I used to go to an independent place in the city. Since the place I used to go to is an independent salon, not a chain, I wasn't sure what to expect; but I was very happy with my experience. And honestly I may have been influenced by the DCC since EWC is one of their sponsors lol. The waiting area is very clean, I really liked the vibe, purple and red, some neon lighting and silver reflective surfaces. Kinda Vegas-y. The girls at the counter are very sweet and professional, although if you're paying in cash (as I tried) I was told they don't accept $100 bills bc they don't have a counterfeit detector pen. So use small bills! It has been a while since I last had a bikini wax- but you never forget what it feels like, lol! My aesthetician was Diana; she was very professional, explained the process and wax application, asked if I had questions/concerns and away we went. She made it as painless as she could, it's hard wax (not the kind with a cloth strip) though so it won't be pain-free. I always take Advil 30 min before my appt just in case and honestly, if I'm at home, go underwear free the rest of the day. I recommend EWC Glenview location, I left smooth and happy with the service. It was my first time there so I received a 50% discount when I booked ($35 total) they also have a "first time free" promo on certain services as well. Diana also informed me that if I thought she missed any areas, I could come back in a day or so (after the skin calmed down from the waxing) and they would do a free clean up of the area. read more

I've been going to different EWC locations in different cities for almost 10 years and the wax they use is amazing. This particular location has more turnover than some of the others, but each waxer has been great. I just renewed my next 12 waxes - will be back! read more

I have an upcoming trip this weekend and thought it was the perfect excuse to finally get a Brazilian wax done. I've always thought about doing it but the thought of having my hair ripped from my body never seemed very appealing - LOL. I sucked it up and decided to book. Initially, my appointment was at 7:30p. I got a call around 3:30-4p stating that my waxer stayed home sick and I needed to reschedule. I thought for sure this was my sign to cancel altogether - HAHA. Long story short, I rescheduled for 6:45p and I am glad I did. I saw Monica and she was amazing. Very sweet and aware this was my first time getting waxed at all, let alone a Brazilian. She was very careful and made sure to make me feel comfortable through the whole thing. It want by fairly quickly and she did a great job, very happy with it! I highly recommend Monica and EWC! read more

Long story never going back. Second time. Poor customer service at the checkout and very painful wax. Never even asked me what service I was there for and gave me a bikini instead of a Brazilian waste of my time and money. read more

In short: they're not awful. They're just not worth the money in my opinion. Pay a little more, go somewhere else, get better quality work. The pros to EWC are that I've always encountered very friendly staff and have always been made to feel comfortable. I also like that packages work at all locations since I travel quite a bit and they don't expire! Every location I've been to has been very clean and well kept. They're also reasonably priced but with that being said - you pretty much get what you pay for. Mediocrity at best. My very first Brazilian was at an EWC in California. I must have lucked out because the girl was great. I immediately bought a package and have been trying my hardest to use all the passes since - convinced I'd find another person I was semi happy with. No luck. I've been to this location twice now and have gone to two different women with surprisingly great reviews on Yelp. The first time wasn't great. This last time was really bad. The girl didn't even try to hold my skin taut or apply any sort of pressure. She was pulling straight out instead of the typical 45 degree angle. It was the most painful experience I've ever had - I left feeling bruised. When I got home I realized it was such a subpar job, I'm not sure what I even paid for. Or why I tipped her ten bucks. Or why I bought more product! For the first time ever I bought an at home, heat in your microwave wax from Sally's. Gigi's Brazilian. Having zero experience I was able to VERY easily and almost pain free clean up my bikini line. I didn't think it appropriate to take a picture of the before, but attached is a picture of my little wax strips. Should I really be able to remove that much hair if I JUST went to a "professional" that used a "higher quality" wax than this cheap $10 at home kit? Here's the kicker! And also where I get into the cons - she made me feel it was my fault in some way. She said the hair was too short. She said I needed to come more regularly. She said their body wash I was already using wasn't enough - I needed their body polish. She said the hair was stubborn. She said it was so painful because I was only four days out from my period. It wasn't until I got home and googled all of this that I realized it was a bunch of excuses for her inferior work. Generally speaking, I've had a lot of waxers say I have a high pain tolerance. It was definitely her and she was trying to displace the fault on to me. She was very nice though so I won't mention her name. This seems to be a theme with EWC. Maybe this is what they're trained to do? I've NEVER gone to Mario Tricoci and had them mention a single thing to me about what I should or shouldn't be doing. Although a slightly higher cost, they do a phenomenal job. Every time. Every waxer. Every location. EWC is also forever trying to sell you something - which I always stupidly buy and never once have I been convinced they're anything spectacular. They must be making commission or trained to do so. So there it is! Good luck with gambling at EWC. Emily, please don't write back about how I need to go more often. I'm happy to have used all of my credits and to be done with EWC as a whole. read more

European Wax Center - First time ever waxing. Used GiGi Brazilian Bikini Wax only along my bikini line where I could easily see/reach - HOURS after going to EWC! - Waxing Near Me - Glenview, Illinois

Jennifer is super sweet and gets to point quickly. I have grown to love the waxer who get to know my hair growth, and devastated when they leave. I'm hoping Jennifer stays for a long time as she has excellent bed side manner and great technique. read more

I can't say enough about the amazing service here! The people working here are amazing. They always make you feel welcome, put you in a great mood and they are so nice! The kindest front desk reception and their wax specialists are incredible! Carolen at the front is amazing. She is so sweet and always makes it so easy to book appointments after my sessions! Her warm personality is amazing! One of the kindest person I have ever met! Alex my wax specialist is incredible! She is amazing! Her work is flawless. She is very detail oriented and her work ethic is amazing. She truly cares about you and takes the time to get you the amazing results! If I could rate the place more than 5 stars I would!! Thank you all so much! read more

I would highly recommend going here. I had a great visit! I worked with Chasidy, and she was fantastic! I'm so glad I finally went, and I feel fabulous. read more

I can't stop laughing! The new crew here is absolutely amazing, the previous crew was good don't get me wrong. However, the new and improved team are a breath of fresh air. I have a full time job but if I ever needed a new job I would apply here in a heartbeat. These girls are ALWAYS in great moods and you can tell it's genuine. There's a new location like 10 minutes from my house but I'd much rather drive 45 minutes for the laughs and awesome service! Keep doing what you're doing Tina T & my favorite front desk supervisor, I didn't get permission to use her name, you know who you are, I love y'all read more

I saw Sophia today and had an amazing experience. She did a Great job and is fun to chat with. She made me feel super comfortable. Front desk is wonderful both woman are so helpful. Sheila checked me out and was very sweet. I have been a loyal European wax center client for over a year now. I love it so much that I bought the wax passes and I think every product they sell! It is super convenient and booking is made easy!! I have also seen katie and illyana and they are great aswell!! I recommend them to everyone I know! read more

The website seemed to offer services for men, and they had decent reviews, so I thought I'd give them a shot (this is my first time thinking about waxing.) Services are only listed a la carte, so I added a bunch of what seemed like a full body wax would be into the cart, but having so many services at once made the available days vanish. I called to get advice on how they would recommend scheduling, and the woman on the phone was cold, standoffish, unhelpful, and made me feel like a plague victim asking for a ride. Holy crap, could she not get me off the phone fast enough. Gross. read more

First time customer! Didn't know what to expect but heard terrific things about this group. I walked in to a clean facility (yay!) and a smiling front desk. Soon I was laying down to start the (dreadful!) process... I have to say my appointment was with Jackie, and she made it fly by! We could have talked for hours! Certainly made the waxing experience at lot more pleasant! The wax itself was an organic, sensitive skin, aloe filled, purple hard wax. Very easy to apply and rip off. Overall, a great experience! Jackie will be gone for a few months, but book her when she gets back! Trust me! read more

Just wanted to stop by and update my review, even though I don't have much more to say. I've been going to Katie now for approximately nine months. Every time my experience is great. I feel great afterwards and she definitely does a wonderful job. European Wax Center is the only way to wax, in my opinion. read more

GO SEE DREA. I am a licensed esthetician who has struggled to find a great waxer since I left spa school. I heard that this location was opening near my home, and needed to give it a try. Let me just say, I am not disappointed. Drea, my waxer, was so sweet and had a gentle touch. She kept the mood fun, which is always great! The products smell incredible and I definitely will be back. They run a fantastic business! read more

I was referred by a friend as I used to break out with normal bikini waxes. The wax used here is different and really great for my sensitive skin. I've been going for quite some time and each time gets better and easier. The only downfall, I feel like everyone is constantly trying to sell me something. From the front desk to the ladies performing the services. The wax pass is a great idea when they pitch it, but I prefer not to pre pay for my waxes. Their passes would last me an entire year and then some, so essentially I'm paying a lot more money up front for something I may not use in the future. Each time I decline the wax pass and each time I go in, they give me numbers and try to sell me again. I guess I have to get used to the constant sells since the wax is the best for me. read more

I used to like this place. Very poorly managed. For my first appointment I was told that the technician was running 15-20 minutes late. This was unacceptable as I was on a break from work. I had an appointment today at 3pm and at 3:05pm I was told that my technician had an emergency. I was also on a break from working. I understand that places are understaffed by a phone call ahead of time in both cases was a small courtesy that I should have been afforded. Will not go back. read more

I really wanted to like coming here, but good lord - STOP with the sales of your monthly memberships and to buy all your products. If someone says "no thanks" to $198.00 up front cost then please STOP! Also, please do not badger me on how to style my brows and that your products are better than what I use. Also, mid-wax, yet MORE sales pitches for bikini waxes. Ok, so I looked up the price and asked what makes them different from other places to justify being nickled and dimed. Of course, no explanation other than they are a specialty place. The turnover of staff here must happen for a reason as it seems every time I would go, the person that I had before was "no longer with the company". Anyways, its your typical corporate chain crap that I am sick of. Sorry folks...you lost a customer. I found a local place that doesn't pressure me into buying expensive 'memberships' I will never use and actually do a MUCH better job than any of your staff ever did. read more

If you haven't tried a European Wax Center, it definitely worth it to try. It doesn't hurt as much as other methods. Recently I had Jackie do my wax and she did an excellent job. She's competent, friendly, and efficient. I'll be back! read more

Came here for the first time today for a brow wax w/ Katie. She filled them in right away so I didn't get to see how they looked after the wax, but when I got home and washed off the makeup I wanted to cry. She waxed too much off in the middle so now my brows look super far apart and missed so much hair above and below the brow. Worst waxing experience I've ever had. read more

European Wax Center - Waxed too much off in the middle and missed hairs above and below brow... - Waxing Near Me - Glenview, Illinois

I usually go to the Lombard location, but the Glenview location is closer to my house. I have a wax pass and had an appointment with Elsa. I had services for eyebrows and a Brazilian. She never had me hold my skin taut and barely applied any pressure. Only to get home and find quite a few spots that were blantantly missed! Now that it's been a couple weeks, and my hair is growing back, I am COVERED in ingrown hair follicles. Almost every follicle is red, inflamed, and uncomfortable! I've been waxed multiple times at EWCs and have not had this experience before! I will not be returning to this location and definitely never getting waxed by Elsa again! Beware and save yourself the unpleasant experience! read more

Had a very unpleasant visit when I went in for a Brazilian for my tropical babymoon. Thankfully, Chasidy Rock, the Glenview manager, made things right and was very nice and her customer service was amazing. 3 stars due to the unpleasant visit, 5 stars for Chasidy Rock. read more

That was the most pleasant bikini wax experience I've ever had! I highly recommend Tina. She was very personable, quick, and made me feel comfortable... especially as I'm 8 months pregnant! She will definitely be my go to person going forward :-) read more

First time here, and I was so happy with my experience with Jenny! I was very nervous and unsure before going in, but she made me feel relaxed, comfortable, and at ease. It was painful, but she made the experience as manageable as she could. She was friendly, and got the job done very well and I was feeling smooth, hairless, and clean. Definitely would recommend this place to my friends and family for a Brazilian wax. read more

I could not be more disappointed with the recent services at European Wax Center. I've been coming for over two years. Within the last 9 months something has gone wrong at this location. It started with Drea leaving the business, then the manager and then a few more "transfers." When I first started here, it was so great i bought a package. Now there is so much turnover that you cannot get a good wax or even see the same person twice. New estheticians seem to break hair instead of actually using the proper wax techniques. Beware! Really think twice about buying the packages they push on you. read more

I went to get a Brazilian wax today (fortunately for me I was able to get a last minute walk in appointment). I honestly don't remember my waxers name but this was not such a good experience. When I got home to shower I noticed a section of hair that was untouched and also I had a a piece of wax with hair still attached to it that I believe should've been removed by the waxer. I didn't receive an email receipt as I usually do. I will not be returning to this EWC. read more

Had my first wax experience about 3 wks ago and also referred my sister..who had her first experience today. Katie was the specialist for both of our visits and she was awesome! She made sure that we were comfortable, she explained every step and she was very open to answering all of our questions and concerns. Customer Service: The receptionist that was at the counter for my visit was very nice and pleasant....the receptionist that was at the counter for my sisters appt was AMAZING! I believe her name was Sheila...The front desk staff is the face of the company and they have one of the hardest job ever and don't often get the praise they deserve. I am an office manager and I can honestly say this girl exceeded my customer service expectations! Friendly, knowledgeable and just a pleasure to speak with. I highly recommended European Wax Center (Glenview) for your waxing services. Just saw Drea today, she is the bomb! She is gentle, explains every step and thorough which is a huge plus for me..she keeps your mind off the pain. Drea is definitely my girl and i highley recommend her! read more

Iliyana is amazing!! She keeps me company and never made me feel awkward! She does it so quick and painless! She's super sweet I would always go back to her for my waxing! She's the best! read more

This is an updated review. I left a message through the ap and on FB looking to be contacted. If I was reviewing just based on my experience yesterday I would have rated lower. I'm a regular customer and have only had positive experiences until yesterday. My bad for arriving as a walk in. The woman who waxed my brows clearly did not want to. I felt like I was an imposition. It was more painful than usual but the shape was ok so I did not complain on my way out. 24 hours later I am still red and I was clearly burned from wax being too hot. Ideally this will never happen again. If this was my first time I would not be back. read more

I have been going this center and can't say enough about Katie! Always so efficient and does a wonderful job! Hope she gets her Sundays back as that was very convenient for me. Highly recommend this place and Katie! read more

So I had an appointment at the Glenview location set for 4pm. The esthetician I originally booked for became unavailable for the day but Carolen at the front desk called and even texted me in the morning to notify me, offering to either reschedule or choose another esthetician to work with. I appreciated this and had high hopes so I decided to go on with the appointment with a different esthetician and agreed to meet them at 4pm. I got another call an hour before but the call disconnected and I did not receive any new messages or voicemails for any changes to my appointment. I arrived at 4pm and did the door scan check-in. However, no one responded and it has now been an hour since I've waited. I wanted to give them the benefit of the doubt but upon walking up to their door a few times it seems they might have closed for the day. Unfortunate, I was really hoping to like this place because of the previous good reviews. read more

This is the closet European Wax Center to me and I will never go anywhere else! I I see the wax specialist Ilyana and she is hands down the best! I used to go to a different location but once the glenview one opened I thought I'd give it a try and I'm so glad I did! Ilyana is very knowledgeable and super friendly! She informed me on how to use certain products that I was never told before. She also made my waxing experience super quick and painless! In addition, the place is very clean and the staff is friendly and always welcoming! read more

Worst Brazilian EVER!! I ended up with bruises and tender skin for DAYS!! They didn't even get all the hair so I had to go home and shave. I saw large patches she had missed which she did go over a second time, but ONLY cause I asked her to. When I got home, I realized she had actually left ALL the underneath unwaxed!! What's the point of a Brazilian if the underside isn't done?!? I've been getting Brazilian waxes on and off for about 10 years, but this was the most traumatic and painful experience ever!! I had ingrown hairs and whiteheads for a week after the initial swelling and bruising went away. DO NOT GO HERE!! read more

Drea is amazing! This was my first time getting a Brazilian and I was pretty nervous but she was funny and definitely calmed me down right away. She's obviously very good at what she does (and so quick!) and is very friendly. Pain was way less than what I was expecting. The woman at the front desk was friendly and helpful too, highly recommend! read more

i got a Brazilian wax here with Jala (i could be spelling her name wrong) and she was so calm and gentle. it was such an amazing experience and i'm very happy i chose to come here. read more

Drea took her time, and helped clean up my problem skin (bumpy and ingrown hairs). The breathing technique she suggested also greatly reduced the pain I experience during waxing. Such a private and sensitive area definitely requires extra time and care. She recommended next steps to aid in healing my skin and asked questions to ensure she had the "full picture". read more