Through the magic of Chat GPT and the internet I was referred to Jerry's paint&hardware in Rhode…read moreIsland, USA. I live in Northern Kentucky. I needed a discontinued faucet for my hallway bath, as my old one was now leaking. I talked to Rob (He's very professional.) and he sent me a matching faucet in the mail. It's now installed ,working great. Jerry's paint and hardware has it going on. They made it easy.

This store has everything you need and the staff is knowledgeable and helpful. Whether it's filling…read morea propane tank, replacing a window screen, finding a plumbing part or strategizing what type of tool I might need for a project they have it all AND they know how to use it. There are floor staff everywhere to answer questions. In response to the previous review about chatty cashiers -- this isn't a chain store. It's a local place with lifetime customers including other businesses, contractors, homeowners and vacationers, too. It's a community business where we can take a moment to acknowledge each other with a "hello how are you." If the reviewer was that put out they could have easily said something to the (always present) owner rather than complain about it here. The friendly cashiers are long female time employees who will not only ring up your purchase but are very knowledgable about the products sold and where to find them.

Bait and switch bulk products. I paid $350 for a bulk product. I received a sub par product, very…read moredifferent from what they display out front. What I received was valued at $125-150. The store policy is to blame the vendor, refuse returns or any adjustments. I spoke with neighbors who described similar stories.

What the cashiers lack in charisma and customer service matches their lack of helpfulness. The…read morewoman cashier gets two thumbs down from me.

Fantastic hardware and home goods store…read more The store is our go to before we head over to the big box stores and invariably saves us a trip and quite often saves us. money. I'll always support local business but they make it easy Need spray paint they had it sawblade, they had it birdseed on sale and suet they had it birdfeeder They had it with a great selection plumbing supplies they had Door knob set , screws, carabiners they have it Extensive canning supplies / you get the picture!! I could go on a long list of items we've been able to purchase less than 5 miles from our house and save heading out to a neighboring town service is exceptional. someone says hi when you come in the door and they walk you back to what you're looking for they don't use vaguely point down an aisle They will put on special orders for us when we needed things and had them there within a two days!

I just left this establishment in kinda shock. Firstly I…read morewent in the store to purchase a couple of small hardware pieces. I couldn't find anyone to help me find what I needed so I searched high and low until I found what I needed, which is all fine. I went to the register and placed them on the counter. The cashier asked what I had. I told her. then she asked how much did they cost? I responded that I did not know. she sarcastically said that the prices were right in the front of the bin that I got the items from. then she just stood there staring at me. as a short pause went by. I asked. Do you want me to get the price for you? she said. would you? so I went back looking for the item got the price and gave it to her. she rang me out abd I left. it's not my job to search for prices in the store abd in fact I should have told her a lower price but I'm too honest to do such a thing. in all honesty, I should have just went to Home Depot to spend my money because this establishment has zero customer service. I will never step foot in here again. the woman behind the register is a sarcastic, cocky, lazy employee that should not be working with the public.

My husband and I went to Compass a few days ago to get a refill on a propane tank, we arrived 2…read moreminutes before 5pm (closing time) and they sent us away. The next day, we got there during normal business hours, but since it was raining, they said they could not refill the tank until the rain stopped...so we waited...a bit later, when the rain stopped, we noticed our tank had disappeared.... Someone had taken it, refilled it and put it in the back with other tanks..... What a disorganized setup....Not impressed.....

I drove there to fill a propane tank. The man said he could not fill it because the collar was…read morebent. I wasted an hour. I went to 2 other stores in Wakefield and Narragansett and both were willing to fill it with no problems.

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

Best place around for materials. Top quality masonry products. Knowledgeable and attentive staff is…read morewhat makes this place my #1

Very poorly organized. No signs on where to go or where stuff is. It's kinda like driving to a…read morejunkyard. Nobody is around to help. What a dump.