Given all her glowing reviews, I almost hesitate to leave mine, but I will do so (1) because it's important to be honest; (2) because it's not a BAD review; and (3) hopefully this will help with future services.
All in all, Evelyn is nice and pleasant. She gets the job done. We hired her as our Day-Of Coordinator. On the day of, she was very reassuring to the crazy bride (me!) amidst all the chaos. She was pretty good at keeping track of the timeline.
Prior to the wedding, I had some reservations. This was because my meetings/phone interactions with Evelyn always seemed rushed. This is probably because she is very popular and busy, but it didn't feel good to be brushed off (e.g., "Okay, is there anything else?"; "Okay, I have to go to my next meeting now."). During the few times I asked for her recommendations for vendors, I felt that they were suggested haphazardly (e.g., "He's ok for your [lower] price range."). Sometimes, I felt that I had to work around her schedule rather than vice-versa. She did, however, do a fantastic job following up with other vendors during wedding week and was very reassuring on the phone the week of the wedding, when things were beginning to get stressful.
On the day of the wedding, she generally helped keep things calm. She was really helpful with random details and tidbits that came up. However, there was a hiccup between her team and some of my bridesmaids (who were in charge of relaying a décor request from the bride). The request involved spending some extra time in the heat hanging things up, and the coordination team reacted negatively to (and tried to brush away) the request. Eventually, the job was done (very nicely), but the bridesmaids still had to do some of the décor/set up (luckily I had many bridesmaids!).
When the wedding ended, Evelyn and her team were generally good at helping organize things together and clean up. One thing that was a disappointment, though, was that they stopped and disappeared abruptly and left the rest of the cleanup to the bride + groom + family. So I (bride) had to literally walk things from the venue to the dumpsters in the back, in my wedding dress. Not sure what that was about, or if it was a misunderstanding. Luckily, we had a number of family and friends who stayed behind and helped, but if we didn't, that would have made for a pretty mediocre end to the celebrations.
All in all, this was an okay experience. Not stellar, but not bad either. I'd like to think my experience was a fluke, since other reviewers had such amazing experiences. So do take my review with a grain of salt ;) Just wanted to put my experience out there! I do think EF Events can be a stellar team, with a few modifications. read more