Ok let me start by saying I really like this company! About 5 years ago after I had a hot summer pregnant I told my husband we had to get a heat pump and AC into the house! He was not excited about it cause he is always cold and I'm always hot but after talking he said ok!!! We got a couple quotes and this was middle price range but I really liked the company and they are a local small company so we decided to use them and I'm so so happy we did! They did a great job and we get maintenance every year! Anytime I have a question or need anything they are there Today I called to ask two questions and the lady who answered the phone was amazing She put a smile on my face and she listened to me and we had a good laugh Thanks so so much for being a good company with good people :) read more

So, my AC quit working. They took several days to get out, charged me almost $400 to tell me what I already knew (system has a leak somewhere). Heck.. the tech didn't even have tools to get the unit open, nor did he even have a spray bottle of soapy water to look for leaks. Which he wasn't going to do anyway. Now they want $3500 to actually look for the leak... on a system they installed.... Then charge me again to actually fix it. Calling the $400 "diagnostic fee" that... is flatly dishonest. When they were last out a couple years ago, they had added to the system, so they knew it was leaking them. But they didn't actually fix anything when it was under warranty and now it's all my problem, despite the system having never worked right... and they have been of very little help stove after the installation. So, here I am with a broken system and what feels like predatory behavior from the original installer. My experience shows these guys are dishonest and from the conversations I've had, they know it. I can't recommend anyone doing business with these guys. read more

Scammers! I got an estimate from them years ago and informed them i decided on another company. Now they are REPEATEDLY calling and emailing me to ask for my decision, or do i want more info, on tbe quote. It hasrisen to the level of harassment and reaks of desperation or scam. read more

I do not recommend this company. Their customer service is poor, its service department is slow to respond to even no heat situations for its (supposedly prioritized) pre-paid service plan customers, their management team failed to follow through on commitments it made, and is incurious how the company could do better. read more

We have nothing but wonderful things to say about the ESH&AC team from the first call to the installation (and follow up). They were quick to come out for a quote. John was friendly, efficient and had a quote by end of the day with 3 options and what to expect for expenses. The scheduling team worked with us and found times that worked best for my husband and I. The team was always timely in answering our questions and very knowledgeable. Rich came out for the install assessment, with an unconventional set up he took time to research and figure out how to make it work. We really appreciated the time and expertise to come up with a solution. Day of installation the team of Rich, Bo & Chase were wonderful, efficient and skilled. In short time they had our new furnace working. It is so nice! We really appreciate the prompt, friendly, professional service we received....just good people. Thank you Evergreen State Heat & AC team. Tom & Paula read more

Called about an emergency to get a furnaced repaired or replaced in the middle of winter. Was told it would be after the new year until they could help, that is 11 days away. Definitely lacking in the service department, 11 days without heat in the winter. read more

Evergreen State Heat & AC installed our furnace with heat pump a few years ago under the PUD program. They have always been responsive to phone calls for service. Recently called for annual service checkup and the tech arrived right on time as promised. The tech was very knowledgeable of the system made sure it was ready to go for the summer. read more

I bought a $7,000 heat pump from them earlier this year. I never even got a "thank you for your business" from them. It would have been nice to know the business I gave them was appreciated. I went through Lowes who subcontracted them. If it hadn't been for the awesome customer service and follow up from Dan at Lowes (who stepped in to help resolve the problems), I would have not gone forward with doing business with Evergreen. There were so many issues came up that showed a lack of attention to detail and concern from them. In my experience, the term 'customer service' to them means very little. Thankfully, I have found another awesome Heating & AC company to do business with so I will never have to deal with Evergreen again. I am giving them 2 stars only because the sales person there (Leslie) did a good job, but I was extremely disappointed with the service I received from everyone else there. read more

DO NOT GET WORK DONE BY THEM!!! Put in call for them to fix heat PUMP over a week ago, then they change time to 2 days later The day of the appt, probably won't show for that Either. it was 50 plus degrees then, now it's 10. System ices up and doesn't defrost. Mitsubishi systems need 601 micron pressure with Freon, if they don't have correct pressure they run nonstop, and when it actually has to work hard it won't because it can't so they compensate by running nonstop!! The reason it needs fixed is because they rush through installation and cut corners, they don't do final pressure check, don't measure Freon or weigh it, and when installing flare nuts on units they don't torque them down, per manufactures spec so system leaks Freon and doesn't work correctly, these are all things I witnessed them doing . Now that system leaks and wont defrost and becomes an ice ball, tech didn't refill system with nitrogen for pressure check. there's likely moisture in system and I didn't witness them, sucking it down with vacuum to pull moisture out, just refill it leaving moisture in system. All this I'm explaining done on 1st visit. Tech's not allowed to work past 3pm and when there, on call, on a weekend they don't come out, but make excuses and call hours later. Crappy install, and warranty work. Local 66 should be ashamed Do not get ANYTHING DONE BY THEM. read more

These guys were great. From the first day I called to installation, probably only 2 weeks, even though it's the middle of summer. Financing was a breeze (haha a/c pun!) and install was done in one morning. He even grinded down the stump *and* raked up all the foliage mess near the install site which was leftover from the bush I'd removed! Easy walk-through of the remote and how the thing worked. Cliff did a great job and we're very happy with our new ductless A/C unit. read more

Always on time and consistent. Have used Evergreen for years Kiel Hutchinson was especially knowledgeable today. Gave some great advice re settings and filters read more

Wow, top notch service - Heat. I am so thankful for these guys Thank you guys! Rich, Jared, Jake awesome job from the house on shoultes in marysville. They came on time, they explained everything and there is heat, heat and more heat. Love it! :) read more

I'm glad I didn't foot the bill for the new furnace last year! As far as I'm concerned, their customer service is the worst. When the furnace was installed last year, no instructions were left for anything and no one demonstrated how to change the filter. The only way I knew what size to buy is that I saw the filter on the garage floor before it was installed and wrote it down. Long story short, neither I nor my landlord can get the filter door open. My landlord called them and made arrangements for them to call me. Someone named Greg left a voice mail, but did not return 2 calls made back to him over the course of several days. I called the office and they put me in touch with Keith. After two conversations with him, he was going to put me in touch with someone that serviced my area. That was a week ago. All in all, 5 phone calls, 5 weeks and someone can't be bothered to show up here for 5 minutes. Seriously? read more

We have had Evergreen State service our old furnace for years. Always very professional. When it was time to replace, upgrade and add AC, we called Evergreen. Leslie was very thorough in her inspection and bid. Our house was sold with an unfinished daylight basement. Once it was finished by the previous owner, the furnace and return wasn't enough for the double square footage and the basement was always cold. Rich came to inspect and create a plan to add a second return in the basement He is a genius!! It was a pleasure to work with Rich and Abel. They were both so polite, engaging and always called my little dog by name. They care about their work and attention to detail. Abel helped me set up the new digital thermostat and gave me a tutorial. Both always explained each step of the process. It was a pleasure to work with them. So happy to have heat! read more

I use Evergreen Heat and AC for my business and home, and appreciate their attention to detail and their commitment to high quality solutions. We have had several years of excellent installation and service experience with this company, and would recommend them if you want the job done correctly the first time. I trust them to deliver consistently clean and comfortable air for my family and my coworkers. read more

Our landlord used this company to replace the heating and cooling unit in the house we are leasing. Leslie came out to gather information for a quote and was very helpful and knowledgable. Rich came out before installation to check all measurements then came back for installation with another technician. They were very easy to talk to and answered any questions I had. Cliff took the time to explain the thermostat well to me. It took three days to install and each day they left the sight clean. I think they did an excellent job. read more

We hired Evergreen to come inspect and service our furnace before listing our home. They were extremely timely in responding to my online inquiry (you get a discount if you contact them online) and the service person they sent was very polite... removing shoes as he came in and out and advising me on various things about the furnace. Would hire again! read more

Just like the other reviews, this heat pump purchase was a pleasure all the way from bid to installation. The install was particularly impressive - they removed the old R-22 coolant and all of the old equipment and were just busy, busy, busy most of the day doing a proper install. They made it look easy, but I know its not, especially to make it look so clean and professional. DONE in 1 day! I'm sorry I don't know the names of all the installers, but they were very nice folks and the whole company is just very open and transparent, sharing freely the names of key individuals who would be on point to solve problems, should any arise. Leslie started the bid process by providing us with lots of good information and never even hinted at pressuring us to go with Evergreen State Heating & AC, but maybe she doesn't need to given their long history of happy customers. I ended up having them replace an 11 year old Rheem system with a state-of-the-art Trane. It will be fun to see how much money I save this winter once the duct work is sealed up via a separate utility company rebate. I'm convinced you just can't go wrong working with this company.and I will be utilizing them for service calls as well. Good peace of mind when a company not only stands behind their equipment, but also their installation work. read more

After contacting several heating companies I decided to go with Evergreen through a referral . I am restoring my parent's 1973 log home and boy am I glad I contacted Evergreen State, they showed up when they said they would be here, they bent over backwards to accommodate my aesthetic needs , were respectful of the property and now the whole home warms up with a high efficiency gas furnace in a couple minutes vs the 30 minutes plus it took with the dinosaur 1973 electric we had. They took extra care to not only make it work well but LOOK well also, refreshing in this day and age! read more

This is my 2nd ductless system and I know how hard it is to find someone who knows the technology or even what to expect in heating ones home. After 8 bids on this current system it became obvious that Leslie, Evergreen States heating consultant/sales person, knew her product, cared about what the customer needs and wants were and could offer various options and considerations. For example: the only representative explaining that the electrician could replace some existing breakers with smaller ones in the older panel so as not having to give up existing electric wall units for backup heat. Same product as other bids but she knew various current Mfg. discounts which varied between available models. The quoted cost was on the lower end of all 8 bids. The actual install was smooth with no issues. There was no push for up-front payments or immediate full payment. They handled all the permit applications and pud rebate paperwork. Reason for 4 star instead of 5; installers had to return for 3 permit inspection issues. All 3 were routine installation requirements which should not have been overlooked. System has worked perfect from the start and after a month there have been no problems. Gary C. read more

I am a business owner myself and I have never written a bad review of another company; I try to understand both sides and usually give the business the benefit of the doubt because mistakes can happen and we are all human. However, after my experience with Evergreen State Heat & AC I think it's best to let other potential customers know what they might experience. The scope of my work involved replacing the ducts in my attic. I decided to fully prepare the attic for this work: I completely removed all the insulation and I vacuumed any debris, I secured all electrical wires, and removed all the duct work myself, leaving a specific amount of the internal wall ducts for simple attachment of the new duct work. The initial "work estimator" was actually very good (Rich). He told me that the work was straight-forward and would not cost more than $3,000. I knew that this was a reasonable estimate based on the fact that the labor would be around $1,200 for one worker ($50/hr for 1 worker x 8hrs/per day x 3 days = $1,200 - if they needed two workers this would be doubled to $2,400). I knew this labor estimate would be high, but it gave me a starting point from which to add the materials and other costs to the scope of work. When Leslie, who is the "cost estimator", called me on the phone she stated the price would be $6,890. In my type of business I deal with bid work all of the time. Typically, when I am suspicious of an estimate being off, I will choose a random number to determine if the estimator moves closer to that the random number. If the estimator moves to my random number, then they are not an estimator, they are a sales person. When I questioned the price, and referenced a random number of $5,000, Leslie dropped the price to $5,500. She stated to me in the phone conversation that electrical would be $450, that the material was $750, and that the work would involve two workers for three days. She said I would receive an $800 PUD rebate. I explained to her that if electrical is $450 and materials are $750, then this equals $1250. Two workers at 8hrs/day x 3 days @ $50/hr = $2400. The total price should not be more than $3,600. I also explained that the attic was completely emptied and clean (all of the insulation is removed and the attic is shop-vac'd), the electrical is secured in the attic, that I would be removing the duct work (leaving the wall ducts exposed for easy connection), and that there were two easy access points to the attic. She disagreed with my assessment. Any circumstance with this much discrepancy in price should be placed in writing. So I asked for a written breakdown of the costs, which I have never received. Instead, Leslie sent me an email stating that they were too busy to do the work and she was insulted that I had asked for a written price breakdown. I am not sure if Evergreen State Heat & AC is in the practice of over-pricing all of their work (it is interesting that there is only one review in yelp posted in 2012). I think it is odd when a company interprets a request for a written estimate as an inconvenience. Everyone wants to have a fair and honest estimate and be treated in a fair manner. I did not receive any of these basic customer necessities from this company. read more

Good experience with Evergreen's Rich and Abel. On time, no surprises on the bill, and my house is warm again!

We bought a 60 year old rambler/ranch style home and the whole 1900sf home was heated by electric baseboard heaters in every room and a gas fireplace. The fireplace is great, but the baseboard heaters had to go immediately. Besides an efficient heating system, we also knew we wanted AC. So we solicited quotes from four companies. They were all small to midsize LOCAL companies, not big box installers, etc. Of all the quotes we got, Evergreen Heat & AC came in second lowest. I chose not to go with the lowest bid, because of all four bidders, the estimator/saleswoman Leslie instilled the most confidence. Some of the other companies sent out estimators that obviously knew what they were talking about, but Leslie seemed to explain the technical details the most effectively, really giving the impression that Evergreen is a capable and reliable company. She patiently answered a bunch of questions we had and gave very concise answers and never gave any hint of pushiness to get us to sign a contract. I told all of the four estimators I talked to that I was getting multiple quotes, and Leslie was the only one who didn't seem to bristle at the concept or give vague warnings about some of the horror stories they hear about their competitors. She just stuck to the fact that her company would do a great job for a fair price. We weren't sure whether we wanted a ductless or traditional ducted heatpump, and Leslie explained the pros and cons of each, and took the time to explain that for my particular home, a ducted system would be a very straightforward install, and probably be more to our liking than the ductless. Also, when I told her that one other company had a lower quote, she did reduce her quote a bit. It didn't beat the low bid, but I felt it was fair and wanted to hire Evergreen. So we hired them, and the work started only a couple of days later. The lead installer Rich is a great guy to deal with, and is obviously a real whiz at installing these systems. He made specific installation considerations that I don't think other installers would have even thought of. The other two installers, Zach and Andrew were also very helpful. They did a great job, and the system was complete in about three days. At the end of the install, Zach did an awesome job of showing me all the technical features of the system, including the fancy thermostat that works like a smartphone. There were two hiccups, and Evergreen responded fairly to both. First one of the installers slipped in the attic and did some damage to the ceiling below. Rich patched it in, and I told him I would do the finish drywall repair (sanding and reapplying orange peel finish) because I was already doing a bunch of other drywall work. But they accounted for it by knocking $500 off my bill and doing a couple hours' worth of electrical work on my hot water heater. The other minor issue was a couple of small scratches on the finish of the outdoor unit housing. It looked like it came that way from the factory. They ordered custom matched paint from the Trane factory and came back and fixed those scratches. I can't even see where the scratches are anymore. Also, Evergreen is very savvy with the PUD Rebate process and took care of all the legwork for me on that. They also set up all the county and state permitting. All in all, Evergreen was a very responsive company to work with, and they installed an awesome system in my house. I couldn't recommend them highly enough if you are looking for a very nice furnace/heat pump install. I will definitely use them for any HVAC maintenance or repairs in the future. read more

Great service from Leslie quoting, Gary scheduling and my installer. Great job with set-up and cleanliness of site after completion. Programmed thermostat and walked me through it all. Their furnace quote was a couple hundred more than Costco quote, but I've always had excellent experience with service techs and everyone-so well worth it! read more

We purchased a Trane XV18 variable speed heat pump through Evergreen in the summer of 2015. The system was installed by Evergreen and also included new back up propane furnace for temperatures that are too cold for the heat pump to work efficiently. We had three different businesses give us quotes and the Evergreen folks were in the middle range of cost. Evergreen won our loyalty for a few reasons: They have an excellent reputation here in the Pacific Northwest and I was also impressed by how thoroughly the original bidder looked at our house before coming up with recommendations. She seemed more like an engineer than a salesperson and she was the only bidder who recognized that we would need an additional downstairs return in order to maximize efficiency of a heat pump (turns out she was correct). We have used this system for two summers and two winters. It is simply flawless. I couldn't be more pleased. In the winter, the pump shuts down around 29 degrees and the propane furnace kicks in seamlessly. As is typical for heat pumps, the pump coils can ice up with temps in the 20's. No need to worry: as soon as the outside air temp rises to the low 30's, the heat pump runs a reverse cycle to heat the coils and all the ice is gone in 15 minutes. Heat pump then re-starts. This is a perfect system for the Pacific NW. I have save a lot of money by moving away from propane. The best compliment came from a friend who visited us on a hot summer day and told me he had pump envy when he heard the whisper quiet operation of this variable speed pump. Another compliment came from the county mechanical inspector who came to our house to sign off on the permit after installation. He said he has never had any problems with Evergreen installations and they do commercial-quality work. Evergreen comes annually for the yearly maintenance and costs are very reasonable. read more

Excellent knowledge, service and communication from start to finish (gas installation.) Company is first rate. Rich was personable and helpful, was even extra nice to our kitty. Thanks guys! read more

When our furnace was not working, I called Evergreen State Heat and Hvac because they have done repairs for us in the past. Chad, who came for the service call, was on time and did an excellent job of outlining my options and helping me decide on the best course of action. Since our furnace was well beyond it's expected lifespan, we decided to replace it with a similar but new unit. The new furnace was installed by Rich and is great! In the 11 years we have lived in this house, we have never had a furnace that was this effective in warming the house. Rich was also on time, courteous and did a great job. They both excelled at taking the time to answer all my questions without me ever feeling like they were doing a hard sell sales job for me to purchase more than I wanted or needed. It was a very pleasant, professional transaction and the furnace was installed quickly and with care. read more

This heating and cooling contractor goes above and beyond to listen to and achieve their customers goals. Their sales and office staff are informative and helpful while their install crews are the best, evident by their many industry awards and SnoPud standing. For my heating repairs or replacement I'm sticking with this long time Everett company. read more

Do Not Use Evergreen Heating Everett!!! . The tech that came out to my house for the service call was not able to do the work of fixing my problem at the time of call out. He had suggested that I need a new air conditioner versus fixing the old one. He was unable to tell me anything about a new unit or cost of just fixing the old one. He charged me $89.00 service call and 166.00 labor. THEY DID NOT FIX ANYTHING!! When I called and asked about labor charge they said it was really a diagnostic fee. The tech and employees I spoke to over the phone had absolutely no knowledge on products and repeditly told me a needed an heat pump when I have a separate highly efficient heating boiler for radiant floors in my house. I simply needed my air conditioning unit repaired or replaced. Two weeks after call out they were sending out a lady to quote me prices on units etc. I have cancelled this due to lack of confidence in this company. The new company I have decided to use has technitions that can do everything on call out with knowledge of replacement products. This company is a bad choice! read more