They recently mishandled my mothers remains so badly that the executor sued & Evergreen Washeli had to pay her estate $20,000.

Washelli's has always been a thoughtful, serene place to visit. I have over a dozen relatives here that I visit regularly. Apparently, (according to one of the grounds keepers) Washelli's was bought out not long ago...and unfortunately, it seems that some of the 'caring' left. They have started locking gates on the weekends...which is when most people visit. Now, instead of driving the same route through the property, I have to drive almost to the other end, then all the way back. It's very discouraging, especially since, I have spoke to 2 people in person, and sent a letter and have never had a reply from anyone. It's made it tough enough, that I rarely visit anymore. When I go, I'd like my family to have easy access if they visit (and they better visit, or I'll rattle chains in their closets!)..but at this point, I'm considering selling nd moving to a new, more appreciative place for my final daisy-push! read more

wow sure shows they care about their customers. i'd rather have my ashes spread anywhere then be buried there. choose someone who cares about you and not makes up bills you allegedly owe just to get rich. i hate rudeness and their the queen of rudeness. wouldn't you prefer to be buried by someone who really cares instead of having their hand out for more money? when they say reviews not recommended to read, those are the best because they tell you what is really going on. always read them! then you'll know the truth about the business. don't just read the good ones, it is the poor ones that tells the truth. one good day doesn't discount many bad days! read more

My parents own plots at this location, so that dictated our choice. We never met the lady I made the appointment with. Upon arrival the receptionist had to figure out who was available and then what room to meet in. I thought I had made an appointment, but was treated as a walk in. The initial meeting was with Ms. Lin. I believe, all of us, Dad, myself, my sister, and my wife felt that there was a lack of tact and a lot of repeated comments. It may have been, in part, to English being her second language. The next meeting was with a different gentleman, who was very kind and knowledgeable but handed the meeting over to a trainee. He was also very kind, but I did not appreciate being a training tool. Thank goodness Dad was not with me on this visit. For the day of the Graveside we were promised someone to direct traffic, which was not provided; We were promised a larger tent for bad weather, which was not provided. We were promised a rolled out turf walkway by phone due to bad weather, also not provided. If this was a restaurant experience I would have walked out. Our family owns two more plots there. One hopes for a lot better. read more

There are many funeral homes to choose from in the greater Seattle area, but if you are looking for personal attention in your hour of need then look no further. The staff at Evergreen-Washelli is caring, respectful and always there to help with your needs. Their attention to detail and desire to help make them great at what they do. read more

Phil was incredibly professional and compassionate through the whole process. The reception staff were full of kind words for our family. I wish I could say more, but the funeral's going on right now. But much thanks to all at Evergreen-Washelli read more

It's a little weird leaving a review for a funeral home, but I'm willing to do it based on my experience. I worked with Nikole and she made this awful experience so easy and uncomplicated. I'm a 27 year old who lost a 30 year old boyfriend, and Nikole helped me through everything including the funeral service (done at Tahoma National) and drama with family. She was so easy to communicate with and was available at all times, even at 8.5 months pregnant! I cannot say enough positive things about Nikole. The rest of the staff was also very professional and made me feel comfortable at the most uncomfortable times. read more

My In Laws are both buried here, in preplanned site with the prepaid funerals. Mom passed first and her service was DESTROYED by the lack of Customer Service or caring by the staff. It was unexpected at the time and having her service ruined made the grieving that much harder. When Dad passed, it was explained VERY simply that if they screwed it up, we'd be digging them up and moving them. While they were very attentive, having the Director tell the Pall Bearers to "Get the show on the road" was beyond the pale. Last night we received a call about some brochure they forgot to give us when Dad passed....THREE YEARS AGO. At the time, when they kept trying to sell my husband a plot, it was explained that they were to NEVER EVER contact us, period. To get a call THREE YEARS later? They claimed to have our "file"...if they did, they sure can't read the do not contact part. The grounds are well maintained but the service is horrible for the mourners. read more

The staff and groundskeepers are so kind and thoughtful. The cemetery itself if beautiful. Hard to believe it`s IN Seattle.

My brother passed away in the middle of COVID. In a time of sorry and sadness, being able to attend and feel a part of the memorial and feeling connected with friends and family is so important. We have many relatives in Canada where the border is closed and several of our friends and family are in different states. I mentioned this to my funeral director, Nikole Mitchell at Evergreen Washelli and asked if we could have a 100% virtual, non-interactive service so everybody could feel like they were attending (in other words, I wanted people to be able to click a link and watch the live online service like a webinar vs. having interaction from the attendees). My idea was to have friends and family pre-record content (videos, slideshows, personal memories) and for it to be part of the virtual memorial service. Although Evergreen Washelli hadn't done a service like that in the past, they immediately said YES and figured out the technology to make it happen for me and my family. Once Nikole and others started working on my service, the weight was immediately lifted from my shoulders and the folks at Evergreen Washelli created an absolutely wonderful virtual service that truly honored my brother. My family and some friends, as well as lots of others around the US and Canada, all logged on at the same time and watched the wonderful celebration of my brother's life. Friends and family complimented the service afterwards and the credit all goes to Nikole and team at Evergreen Washelli! read more

I just read here that they have started closing the gates and making it harder to visit your family. I hope it's not true. I remember many times visiting with my grandmother when she was alive and her saying she thought no one ever come visit after she was gone. She was wrong. I come to visit her and the others buried here as often as I can. I remember many of the people who are now resting here and it would be sad not to be able to come visit and think back on the days when we laughed and played together. My Great-grandmother is buried here. She rest beside her husband that was hit and killed by a car driven by Robert Mackie as he was crossing Leary Way on 23 Dec 1919 on his way to work at the Stimson Cedar Mill in Ballard. Both making the long trip from Sweden before settling in Ballard with their two sons and then giving birth to a daughter here. My grandfather, who died at the age of 26 yrs, resting beside his oldest daughter, who died of heart failure, when she was only 15 yrs of age. My granduncle's rest only a few rows apart. The younger being borough home from Canada after his death. While I only knew one of these people when they were alive, it would make me sad to think, it would be Evergreen-Washelli and not me that would keep me from visiting them or the many others of my family that rest here. I had planned to join them here when my time comes, but if those that will be left behind can't come to visit, I may have to make other plans. read more

We had the worst experience with Evergreen this past month. I can't say anything else but they use the same tactics as a used car salesperson. When the representative found out we had a prepaid contract he practically ran from the room; after charging us for a service that we didn't need. He then never called to tell us that the headstone was ready and that we could proceed to put my mothers ashes in the ground. When I finally went up to the office at Evergreen they figured by refunding us the overcharged amount would satisfy our disgust with the service we received. Come to find out they charged us twice for death certificates as well as a storage fee for my dads ashes which was totally not needed. Horrible experience.... please brace yourself when you deal with these opportunists. read more

Thank you for your response, Brian. My sister called Evergreen Washelli. They told her it would be $495.00 to replace the vase.

Arrived there to see if they could help me locate someone, even though she couldn't locate who I was looking for. I think it was Michaela, or something like that. Really was patient and really kind in looking at all possible names, but to no avail unable to locate. I'm sure glad I stopped by to see if I could find my family and it is nice to know that they hire someone that has patience for an old man like me. read more

Wayne Matthews Yes, beautiful grounds, well kept, friendly staff that takes pleasure in telling of the facility receiving high recognition in their business. However, the sales staff do not keep their word. They promise action but forget their promise as soon as one leaves their office. This is true even after multiple attempts to achieve completion and finally complaints. If they cannot keep their word on even minor stuff, how can one have confidence that they will do what is required when one kicks off? As other providers have told me - one should have doubt. Given this continued behavior, I would recommend seeking burien/cremation services elsewhere. read more

I would recommend Washelli to everyone! Our experience was beyond our expectations! This was all thanks to Ryan who made extensive effort to see that everything was perfectly choreographed. Ryan was genuine and caring from the beginning to the end. He spent time listening to our requests and made sure that every detail was implemented. The day of the service was his day off, but Ryan was in contact with his colleagues to make sure they were aware of what we planned. That's dedication and impeccable service! Everything turned out beautiful and was flawlessly executed. No detail was left untouched...to the flowers on the table, candles lit and graphic designers who made photographs become the story of our loved one's life. The minister,Gary, also did a wonderful job eulogizing. He was very thorough to get specific details to ensure that when he spoke about our loved one that it was heartfelt. In the midst of this tragedy in our life, we are extremely grateful to everyone at Washelli that was a part of making this experience less difficult. We can't thank you enough! Especially Ryan, whom we now consider a family friend! read more

This rating is prompted by yet another marketing call from Evergreen-Washelli. I agree with everyone that the grounds are beautiful. My father and grandmother are buried there. I am, however, very disappointed with their customer service. I have had a niche and cremation package since the early 1980s. They call several times each year and try to sell me a package. They seem to have no clue that I am already a customer. I've asked them numerous times to stop the calls and letters and take me off their marketing lists. I called and wrote letters to their marketing director with no response. They assume that my husband is Hispanic because of his last name so Spanish-speaking people keep making calls and send him marketing letters written entirely in Spanish. Again, we've asked them to stop. They called again this morning so I thought It's time to let the world know. i believe most of these issues started several years ago when the local family sold out to a national company. I can understand why they might need to sell but the rest of us are suffering for it. Go into working with them with your eyes open. read more

We had previously purchased a plot to bury my grandmother and my family was up there and was quoted $16,000 for a Thursday service. I called in to ask for a copy of the quote and was rudely hung up on. read more

Giving them 1 star only because I have to. I was suppose to attend a funeral for my great uncle. I tried to find out where in the large cemetery the service was held and they told us they couldn't release the information because we weren't family. So what makes us more family than this my mothers, fathers, sisters, husband. Thank you Washelli for making this very hard day the worst day and worst experience ever. Any viewers of my post look elsewhere for a place to rest your loved ones. read more

Washelli had a great staff and service led by Kevin and Leah. They were organized, timely, and compassionate. They made the whole process easier. Would recommend many them to anyone we know but hope that we don't have too anytime soon. read more

My father passed away and since several family members are buried at EW I knew that is where I wanted to hold the funeral and use as the final resting place. My previous life experience did not include planning a funeral with all the details and responsibilities that entails. Additionally, to plan for my beloved Dad made it even more emotional and difficult. The folks at EW were amazing. They asked great questions and wanted to hear the many stories about my dad so that the service would be a positive and wonderful reflection of his life. They not only hit the target but exceeded it in every possible way. From the artwork in the programs and the banners to the graveside service; all the many touches that they put together were absolutely outstanding. They are amazing people who do amazing work. I couldn't have been more impressed with their attention to detail and holding my hand through the process. Family and friends who attended have overwhelmingly expressed that the venue was outstanding and the program allowed all to share and begin healing. Thanks to all at EW! read more

My wife passed away 2 yrs. ago. She had a 3 yr. old daughter, Shawn, who died when she was with her first husband in 1960 and was buried in Ft. Lawton cemetery. My wife never could return to visit her daughters grave. I and her surviving children wanted to disinter Shawn so she could be buried with her mothers ashes back here in NH. I emailed and called all the funeral homes in the area asking for help with this and Brian B. at E-W was the ONLY one that responded! After 9 months of a long, complicated process with the military red tape, regulations, etc., we finally got the go ahead to try to find Shawn. Brian and the workers were not successful in finding her, but it was not for the lack of trying. After spending a day digging without success, they went back for a second day (without additional labor charges), but still could not find her. I have nothing but respect and admiration for Brian and his months of patience and diligence (and for his crew) for all they tried to do for us. The family and I will always be grateful for their efforts on our behalf. read more

I'm not surprised to see so many negative reviews after our recent experience. Even more disappointing is seeing how far back these reviews date. Obviously Washelli is no longer focused on ground care or visual consideration for family/friends attending services. On the scheduled date I arrived an hour in advance to find the plot area in Memory Glen totally unacceptable. Garbage floated in the pond, un-mowed grass/weeds around the markers, chipped paint/boards/graffiti and weeds growing thru the gazebo. With a very short window to get things somewhat cleaned up we headed to the office requesting our "outside" contact, Kate Stone. She was unavailable and the receptionist was more concerned about our raised voices and disturbing "others" who had lost loved ones. With the clock ticking until service time and our demands for someone in authority getting louder, we were finally ushered to a room and met with Aaron, only 2 weeks on the job, who apologized, admitted Washelli had failed us and immediately had a crew on scene. Although this delayed the service, the area (except for the gazebo) was made presentable. Aaron did not offer excuses but shared that ownership had changed and like other businesses, Washelli has a problem with transients, drug users and property defacement. Although insightful and with 4 months lead time on our service, it did not excuse or explain the poor appearance of my Mother's plot on that date. As Kate was our point of contact and face of Washelli for us, it was our expectation that she would follow thru and confirm preparations to ensure that the area was acceptable for her customers and their guests. Obviously that was not the case and I believe had she seen it, would agree the site was far below the standard Washelli claims to showcase. What should have been a comforting, tranquil and peaceful afternoon was emotionally marred by a totally preventable situation. My Mom was the 5th family member to be interred at Washelli. Based on this experience I would not recommend this facility. read more

My wife recently passed away and I asked my clergyman which funeral home should I call and he immediately informed me that Evergreen Washelli would do the best job. They have the best reputation and after dealing with them they really deserve it. The funeral service was great, and the burial service was incredible. We placed my wife's remains in one of their cremation gardens (in addition to the ashes of my mother, who passed away a little less than a year ago). The garden, itself, was beautiful as are the entire grounds. I can't imagine a better place to lay their remains. The price wasn't too bad, either, which I found to be surprising given the quality of everything. But what I really loved most was how accommodating they were to the wishes of our two young kids. Both the kids have had a really hard time with the passing of their mother at such a young age, but the staff treated them and their wishes amazingly. It was a really terrible thing that happened but this funeral home really lived up to it's stellar reputation. I hope I don't have to do business with them anytime soon, but if I did, I'd go back to them in a heartbeat. read more