Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

I used Mobile Bicycle shop today Tony was so professional and patient. If you ever need anything…read moredone to your bike he is extremely informative and got everything done we needed. I would definitely recommend and will be calling him again.

They were wonderful!! Highly recommend. They even assisted me when I fell down. They were…read morepersistent in fixing my e-trike.

Received great service from these guys! They helped me repair a tire on my jogging strollerread more

Popping in on a Sunday afternoon, this small, but mighty bicycle store is great. The moment I…read morewalked inside, staff greeted me and asked if they can help me. The one-room store is filled with bikes, gear, and more. They also help fix bikes too!

Knowledgeable owner and staff. Quick turn around. Fair pricing. Clean shop. They change tires, pump…read moretires, build bikes, and have a small but perfect selection of bike-related items such as reflector vests, etc. Shout out to Mimi for keeping the shop open an extra 30 minutes so I could grab our bikes before the long weekend! Don't trek it to REI or go to another bike shop--this place is fantastic and there always seems to be street parking right out front!

This is a wonderful neighborhood store. I recently visited with my kid to get them their first bike…read more(hooray!) and it was a great experience. I didn't really have an idea of what kid bike makes sense or things to look for - I was looking for advice and I came to the right place. My kid loves the bike they got here and also enjoyed picking out a helmet and sparkly reflector vest as well. The owner and staff are friendly and helpful. Nice store atmosphere and a convenient location on Chevy Chase DC's main street. I highly recommend stopping by and checking it out!

Canceled my appointment because I didn't press the buttons in the right sequence. Scheduled bike…read moreassembly instead of "basic repair minimum" and rather than clarify, they just canceled my appointment. By the way, bike assembly is more expensive . My appointment was canceled because I paid too much?

Best in the city! He's completely mobile which is really great, he comes to me. Very knowledgeable…read more& always patient when I have questions. Definitely recommend!

Omar is who you want and need to fix your e-bike. So knowledgeable, dedicated and most importantly…read moresafety-conscious. He agreed to take on a repair for a used bike of mine knowing it could be difficult and time consuming. He didn't give up and took the extra time needed to ensure the bike functioned safe. Highly recommended

Omar is amazing and this is an amazing service. He was prompt and on time, set up his stuff right…read moreoutside my home and got to work. He was able to fix my brakes, my chain, oil and lubed the bike and even cleaned it up a bit. The value is unmatched and I didn't have to leave my bike at some expensive bike shop for days on end waiting for them to do some quick simple fixes. Omar is now my bike guy for sure.

My shifting was a little janky so I took it in for a tuneup. The tech told me I just needed my…read morechain lubed and everything else looked great. He put air in my tires and sent me on my way, no charge.

Appreciate their pro service that is handled quickly. As a bike commuter, there is nothing worse…read morethan having a problem once you are downtown. These guys are cool with being my back up-repair shop & have salvaged my day on several occasions so i can get home safe & sound.

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.

After a lot of disappointing repairs and poor advice at other bike shops, I finally found a shop…read morewith staff that truly know what they are doing. They provided excellent service, repaired a long-standing issue with my bike, and repaired my bike within 2 days. This place is the real deal.

No Customer Service…read more Walked into this moderately sized space and received no greeting or offer of assistance. There were two people behind the counter. Neither was on a call when I walked in. I was fully prepared to price and purchase a bike. Walked out after taking a couple laps with NO greeting. Bad business. Won't be back.

I made an appointment for 2:00pm the technician never showed up and didn't even bother to call or…read moreemail me. Do not use this horrible service!

This was my first experience using Velofix and I am so happy to recommend them. My bike shop closed…read moreat the end of 2019. There are other shops, but with COVID-19 getting an appointment to build up my new steed would have been challenging. So, after getting a recommendation from Phil Gaimon (Worst Retirement Ever), I thought I would give it a try. Merlyn Townley was my mechanic, and he is a licensed Cat. 1. He was easy to work with and pro all the way. My build was more challenging, but he was up to it. I highly recommend Velofix and Merlyn Townley.