I really hate to write a review with such disparity from the majority of other Yelpers, but with that said, I feel the need to share my personal honest experience with Takoma Bicycle.
About six weeks ago, I visited the shop looking for a new bicycle. I hadn't owned one since I was a kid, and was recommended to them by a friend. "They're really nice, knowledgeable, and have a good selection of hybrids to start off with at good prices," I'd been told.
I was immediately greeted by some friendly faces and felt like the experience was going to go well. They set me up with a Giant Escape 2, and I gave it a test ride. The bike rode well, but the front wheel was squealing really badly. I told them about the problem, and they said they'd adjust it. I took it around the block, and it stopped squealing, from what I could tell. I bought it on the spot, and they gave it a final adjustment and inspection.
"We offer free break-in adjustments," the salesman told me, "just bring it back in after a few weeks so we can tighten everything up and take care of any problems that might come up during the break-in period." I was told that if the squealing brake were to return, to just bring it back in.
I rode the bike home, and within the first mile, the squeal returned. I'm not talking about a slight whistle-- it was screeching, even with light pressure. "Maybe this is normal during a break-in, so I'll just bring it back later," I said to myself, continuing to ride home.
Two rides later, with a screeching brake barking back every time I summoned its presence, I was back at the shop. The tech told me it was because my front wheel wasn't properly mounted in the fork. I hadn't touched the quick release or wheel since I bought it. First red flag: why was my wheel improperly mounted in the fork? Was it because I had put about 15 light miles on it, or was it because it wasn't properly inspected before it left the shop? Anyway, he told me he'd also adjust the toe-in on the front brakes (for newbies: this is the angle at which the brake pads strike the rim, which prevents squealing), and off I went. All was well until less than a mile in, and guess what? SCRREEEEEEEEEECH! I was infuriated because I had to be home quickly and couldn't go back and demand someone else to look at it again.
A much-needed international vacation and a few weeks later, and I was back at the shop. What caused it this time? "Must be the humidity. We have a few "tricks" we can pull to get the brake to be quiet."
Right.
Sense a pattern, yet? Yes, on my way home, after the THIRD trip to the shop, the front brake on my bike was again possessed, determined to howl at me until I either threw the bike into a ditch and blew it up or checked myself into an insane asylum. I decided to take matters in to my own hands. "If I can tear apart a car and put it back together, I think I can figure out what's wrong with a stupid bicycle..."
First came the obligatory reading and research, since brakes are kind of important. Then, out came the wrenches. The first thing I noticed was that the brakes weren't properly toed-in. That was the first thing I fixed. Then I realized that the cantilevers were far off-center. So I adjusted the springs. Then I couldn't get the brake cable back on. Upon closer inspection, I noticed that Takoma Bicycle had adjusted the length of the brake cable by way of the anchor bolt that holds it tight, and in the process, completely stripped the bolt and didn't bother to mention it or replace it. Fortunately, I know how to get stripped bolts out, but once I removed it, I noticed the brake cable was frayed and crushed. Reusing it was out of the question.
Considering how furious I was at that point, I'd have rather trashed the bike before giving any more of my hard-earned money to Takoma Bicycle, so I sourced another shop for the parts I needed. Of course, the anchor bolt for my specific bike wasn't in stock at this new shop, but one of the mechanics was nice enough to take the time and make me a new bolt. Armed with my new parts in hand, I went home, ready to finish the job once and for all.
Installation was simple. I took it out. I rode it hard. It was humid. I braked, and braked, and braked some more. I tested emergency stops and gentle stops. Guess what?
I fixed it.
If you're still reading this, I applaud you. By now, you'd probably assume I'd never spend another dime at this store. You'd also probably figure that I don't think their techs either know what they're doing, or care enough to take the time to do a job right. You'd be correct.
I was patient with them during this entire process and gave them plenty of slack. Sometimes, people make mistakes. But at some point, enough is enough.
The main takeaway is this: Takoma Bicycle screwed up the brakes on my brand-new bicycle after THREE failed attempts at fixing a minor problem, and I personally had to clean up their mess. Don't make my mistake-- do yourself a favor and go elsewhere. read more