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Everything Off Road

1.0 (2 reviews)
Closed • 7:00 am - 10:00 pm

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11 months ago

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Mad Moose Rentals and Tours

Mad Moose Rentals and Tours

3.3
(199 reviews)

Rented a couple side by sides for the 2026 Off Road Games. As always, this is my yearly therapy…read moreworth every dime. Truly, the smiles per miles are unmatched. The team from start to finish are all amazing and kind people. The folks who book are knowledgeable, patient, and thankfully not some call center. The team at the event are equally kind, especially considering the massive amount of customers they are helping for three days straight. Only downside, we had several issues with the machines including needing to switch both out. Once again, the team was professional and kind during the whole process. They are brand new machines, it's just a tough hot environment with people beating the hell out of these rentals all day. My only critique at the event would be setting up a better system after you have checked in at the computer. You are sent into the trailer to get a helmet/goggles and sometimes someone is in there to help you and sometimes not. So, it already starts off a little confusing for beginners. Once you navigate out of the trailer, you go outside to total chaos. There is no desk/line or someone that stands out to ask for help to get your machine. You sort of just have to flag someone down which often times there's confusion. Perhaps consider setting up one more desk or kiosk when leaving the trailer and getting your machine assigned. Lastly, perhaps a big sign for the helmet return as this is a confusing when you get back. I almost put my dirty helmet back on the clean helmet shelves because there is no person out sign saying to put them on the black table out side. I appreciate you all and will certainly be calling and booking the next trip soon.

Unfortunately, our experience with Mad Moose was very disappointing…read more Our group had more than 20 vehicle rentals reserved. We had communicated ahead of time that we would be arriving when they opened so we could get our vehicles quickly and start our day. Despite that, there were only three employees working, making the check-in and rental process extremely slow and causing significant delays for our entire group. The bigger issue came once we were in Zion National Park. Our vehicle broke down and left us stranded. It took nearly two hours for assistance to arrive, and when they did, they were unable to fix the problem. We were then charged to have the vehicle towed, even though the breakdown was due to the rental vehicle itself. To make matters worse, we were never offered any type of insurance or protection plan before renting, so we weren't even given the opportunity to consider additional coverage. We also witnessed several other vehicles in our group get flat tires. In those cases, help again took around two hours to arrive, and the employees showed up with the wrong size replacement tires and without a tire jack, creating even more delays and frustration. Mechanical issues can happen, but the lack of preparation, poor customer service, slow response times, and inadequate support made what should have been a fun adventure incredibly stressful. Based on our experience, I would not rent from Mad Moose again.

Everything Off Road - atvrentals - Updated July 2026

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