I am surprised to see a number of negative reviews as my experiences over the last 4-5 years has…read morebeen very positive. The entire staff is very friendly and helpful. The facilities are very clean. I have always found street parking in front of or near the facility. When my cat, Chessie, was older and very sick, I got a diagnosis right away. The vet took all the time I needed to discuss the options. At no time was I pressured to spend a lot of money on alternative treatments or any treatments. Very, very kind. Now I'm taking two new cats there. Again comprehensive treatment. I have had follow-up emails from the vet. This is better service than I get from my own MD! They do not make me feel bad over my need to make cost-conscious decisions and are ready with alternative and/or practical options. They provide dental care, which many other places do not. I almost always see the same vet, and he is great. To those who complain that they don't always see the same vet, I say: get real! Try going to Banfield where you won't even see the vet. You drop off your pet in the morning and then pick him/her up several hours later and a vet assistant will provide you feedback. Maybe the vet will phone you later. I have nothing negative to say about Bramer Animal Hospital.

This review is long overdue! MOST of the positive reviews on this Yelp profile were written under…read morethe previous management and veterinary team. Since a change in leadership a couple years ago, the entire veterinary staff has turned over. The prior team was excellent, and in hindsight, their departure should have been my first red flag! I brought my senior dog in for a regular checkup, and we discovered two unrelated health concerns -- one chronic condition and one separate illness we were monitoring because it could become worse. I felt strongly pushed toward medicating the chronic issue, even though I had researched that conservative management could sometimes be appropriate for older dogs. When I expressed hesitation, I felt pressured and made to feel guilty for even considering alternatives. The prescribed medication required frequent dose adjustments and repeated lab work, which quickly became expensive. Even though it was explained that finding the correct dosage would take trial and error, I was still required to purchase a full month's supply in advance. When the dosage was changed faster than expected, I was left with unusable medication and no reimbursement. This felt like an unnecessary and avoidable expense. There could have been a system in place to give me only sufficient medication until they figured it out. Meanwhile, we were monitoring the second issue which would later become more serious. Over the course of many visits within a year, we were seen by a different doctor every time, making continuity of care difficult. I also received conflicting recommendations from the different doctors about how to proceed -- including differing opinions on whether intervention was advisable at my dog's age and I was even told that the medication my dog was on for the chronic condition they pushed me to treat a few months ago would conflict with any medication prescribed for the other issue which was now more serious. Why didn't anyone mention that? During one visit, an interaction between staff and my dog led to a required follow-up and unexpected charges. In 15 years of veterinary visits, never had I had an issue like this before. I felt the situation escalated unnecessarily and was not handled with the level of communication or care I would have hoped for. At my final appointment, I specifically scheduled with the one doctor I felt I could trust, but at the last minute I was seen by someone else. Ultimately, I sought care elsewhere and have not looked back.

I'm torn as to how to leave this review. My experiences with the doctors and all of the vet techs…read morehave been great over the years. However, the reason I am leaving this review is to make it known that Linda has been incredibly rude to me on several different occasions for absolutely no reason at all. Every time I deal with her, it is a negative experience, and I am not exaggerating. I am always polite and respectful to her, but she does not reciprocate. She has a really bad attitude and has snapped at me on several occasions for basically just asking questions, or for just making small talk and conversation... She gets angry or upset whenever I talk to her regardless of what I'm talking about. My experiences with her have all been bad. My family members also take their pets to this place, and they tell me that Linda treats them poorly too. From now on, I am going to call ahead of our visits to request that we be seen / serviced by another vet tech instead of her. Honestly, if the hospital can't get other vet techs to treat/service my dog, I might go ahead and find a new vet to take my dog to. I already know of one who would treat me and my dog fantastically, and this vet is also a friend of mine. However, Linda is the outlier though at an otherwise fantastic vet shop. Not sure how to rate this place. It's a 5 star place when Linda is not involved. It is a 1 star place when she is. I'd recommend this place to friends and family, but only if they get serviced by the other vet techs. The doctors have treated my family very well over the years. I like the doctors a lot. Sorry for leaving this negative review about Linda, but she's earned it as she's consistently rude and unpleasant/obnoxious to me and my family members. Sorry Linda, but you brought this upon yourself.

It all went very well. Our first visit with Dr. Ashley Rossman. Shes very professional and seems to…read morebe very well informed and our new rescue, a great Pyrenees named Jack, very comfortable.

I took my two bunny's too get spayed the other day and they took really good care of my babies…read more For staters dying they checkup they gave them a complementary nail trim so that's good They also called me 3 time one post , during pre surgery they clearly care about their patients They also were really nice to the buns calling them babies and fur babies and holding them gently and complimenting them Lastly they gave us all the information we needed to take care of them after there spay Thank you for taking care of my two girls I love them so much!

Do not take your pets here they will treat them horrible I came in for my parrot that had broken…read morewing and I guess they broke it even more while they were in the back with him I asked for a refund nothing, and unfortunately passed away taking him to a different animal hospital.

They were recommended from the shelter in Riverwoods where we adopted our new puppy. Our old…read moreveterinary clinic was slow to respond and very overpriced. Kohn was friendly both to us and on the prices. This practice is family run and it shows.

Our Basset Hound boy, Hoss injured his back and our regular vet said that if we opted for surgery,…read moreit would cost us (STARTING) $10K and then the after-care (therapy, medication, etc.) would cost roughly another $15K. He is 9 1/2 and we REFUSED to make him live the rest of his life convalescing from back surgery. My wife researched who to go to for possible holistic treatments, and found Dr. Mullen and as it turns out, she happened to be at Kohn Animal Hospital. Let me start by saying that Dr. Mullen made a HUGE HUGE HUGE and let me say again, HUGE impact on our boy. She started with laser treatments, acupuncture and vitamin B shots at his acupuncture points. She worked with him and after one treatment, ONE TREATMENT, Hoss was acting like his old self. Wanting to run, play with his brother. We had to keep him calm so he wouldn't re-injure himself. Here we are, 4 months later, and he is still doing AMAZING. Dr. Mullen changed our boys life for the better and we couldn't be happier and more pleased with the unbelievable level of care that Dr. Mullen has provided. She shows just how much she cares for each patient. She sees Hoss, she melts to the floor and gives him rubs, hugs, kisses, and is overjoyed to see him. Her expertise and knowledge of the course of treatment that she has recommended and is doing has surpassed our expectations. We recommended Kohn/Dr. Mullen to a dear friend of ours that has a French Bulldog (so does Dr. Mullen) and she was able to diagnose and is in the process of treating his boy's allergies and they are FINALLY under control and his boy is so much happier than he ever was before Dr. Mullen's expertise. We LOVE Dr. Mullen and she is the best vet (besides our regular vet) that we have ever had the pleasure and trust to take our boy to. If our regular vet were to ever close its doors, Kohn and Dr. Mullen would be our number one choice. Dr. Mullen is now more than our Basset boys doctor, she is family to us and we hope to keep seeing her for a long time to come!

AVOID AT ALL COSTS! While Dr. Moll came across as kind and caring when I met him, the behavior of…read morehis staff is inexcusable and cruel. On Wednesday, September 24th at 3pm, I went to pick up my standard poodle after his neuter and gastropexy surgery. I was brought into Room #2 by a man from the front desk and told I'd be reunited with my dog shortly. As soon as the man walked into the back, I immediately heard a dog howling and crying. I was fairly certain it was mine. Moments later, I clearly heard a woman yell "shut up" at the dog, then yell again to other staff members: "someone shut him up." Shortly after, I heard the same man who greeted me laughed and joked, "he'll be gone in 10 minutes," while my dog continued to cry. Then the woman shouted my dog's actual name while yelling at him. At that point, I shouted, "Bring me my dog. I can hear him crying and I can hear you yelling at him." I opened the door to the front desk and told the woman there that I could hear the yelling and wanted my dog immediately. Her response? "We have a lot of dogs back there." I told her I knew it was mine--but even if it wasn't, no animal should ever be yelled at in a veterinary clinic, especially after a major surgery. When the nurse, Ron, finally came in, I immediately told him I had heard the woman yelling at my dog. His dismissive response was, "I have no idea who that was." On my way out, I confronted the man who had first led me to the room. I told him I had heard everything: my dog crying, the woman yelling, and his own joking remark. His response? "I don't know what you're talking about." So let me be clear: I raised this concern to three different staff members, and each one brushed it off, denied, or covered for the behavior instead of acknowledging it was wrong and taking care of the issue. That tells me this is not an isolated incident--it's a cultural and reoccuring problem. We are home now, and my dog continues to cry. He is clearly in pain and distressed--and knowing how the staff treated him behind closed doors makes this even more devastating. He was there for several hours and I can't imagine what he was going through or how he was treated when I wasn't there. My dog is a standard poodle who is used to crates and kennels--he regularly goes to grooming competitions, gets groomed at salons, and has been boarded with zero issues. This was not a matter of him being "difficult." This was a matter of unprofessional, uncaring, and cruel staff. I would never trust Christensen Animal Hospital again. Their staff demonstrated not only a lack of compassion but also a willingness to cover for one another rather than protect the animals entrusted to them. If you love your pets, do not bring them here.

After being a client of Christensen Animal hospital for many years I became increasingly…read moredissatisfied with the care provided there. For the duration of my relationship with Christensen I recognized that their pricing was higher than other clinics I'd used over the years. I've had dogs and cats all of my life and had been responsible for veterinary care decisions of my animals for well over 20 years. So I feel like I have a good feel for veterinary care expenses. The good: the staff is responsive and friendly. My calls were always answered or if I left a message I received a prompt response. The text messaging function is super convenient. My pets received quality care there. The bad: While I long suspected I was being over charged or being recommended services that were unnecessary, my most recent experience confirmed this to be true. The general office fee is above average and they insist on a formal exam and full fee for any appointment. I began to feel this was excessive when they insisted that my dog required a full wellness exam every 6 months or they would not maintain his boosters for Bordetella. I had never had a clinic insist on that, normally the booster was considered a tech visit. This resulted in a $300 cost per visit per pet every 6 months. My suspicions were validated in my last visit to the clinic. I had gotten a puppy last spring and over the summer brought him in with a cough of unknown origin. They performed a thorough exam, noted it was likely a bacterial infection & provided medication which quickly resolved the issue. During that visit I mentioned he attended doggy daycare regularly. To which they noted daycare was a "germ fest and not good for young dogs." Fast forward a few months and my puppy was scheduled to be neutered. I brought him in as instructed for blood work a few days prior. The day before his scheduled surgery the vet emailed me to say his bloodwork looked fine but noted a "very mild change in his white blood cells that can indicate stress-given his normal physical exam". The cost of the exam & blood work was $300+. I brought my dog in for surgery early, stayed for the technician check in and another physical exam. Spoke at length with the vet about what to expect & then left. Within 30 minutes of me leaving I received a text asking me if I had observed my dog coughing in the last 24-48 hours. I had not, but the tech noted he was coughing at the clinic. This seemed odd because at no time during my time there in the morning did he cough. About 30 minutes after the text I received a call directly from the doctor informing me that since I dropped off my dog he had been coughing excessively and they were concerned the previous bacterial infection had returned. Again this seemed odd since I had never observed him coughing at any time leading up to the surgery and he did not cough at any point during the check in process. After a fairly heated discussion with the doctor where I noted my skepticism in what they were claiming. They noted that they weren't accusing me of being dishonest but they were just concerned about was my dog's well being. I asked about any physical signs that he may be ill & was told his lungs were clear. At that point the doctor brought up the blood work noting it might be an early sign of an infection. Requested permission to perform an additional blood test to check for a bacterial infection and said I'd need to come get my dog. I asked for the cost of the tests they wanted to run & was quoted $400-$500. The vet stated they would need to wait a full 10 days for the results before considering rescheduling. I declined the test and went and got my dog. From the moment he was returned to me he never coughed not once. He hasn't so much as sneezed. That's when I decided to change vets. I'm happy to report, my dog successfully underwent his surgery this week. The new vet did not require new blood work, they accepted the blood work already performed, they did not observe the white blood cell issue that had been mentioned. They asked to examine him the day before surgery and DID NOT CHARGE ME for the exam separately, they included it in my final bill. He had no issues during the surgery and is recovering well. If I had agreed to the blood test Christensen had requested I would have spend ~$800 and no surgery would have been performed. They kept my $200 surgery deposit. So I was out $500 for the trouble, but could have easily been $1000 if I had agreed to the test. My total bill from the new vet was a little over $1000 & included everything. Needless to say I'm going to be taking all my animals to the new vet. If you are considering Christensen Animal Hospital you will absolutely get quality care for your animals, but expect to always leave with a large bill.

Dr Shapiro, Natasha and Natalia are very professional, kind, thorough, and compassionate. They…read morehandled my pup with great care and took the time to answer all of my questions. They are highly skilled- performing surgery on my almost 15 year old dog was no small challenge, and they handled it perfectly. I truly appreciate how attentive and gentle they are, and I always feel that my dog is in excellent hands. Highly recommend!

Dr. Shapiro, Natasha and Natalia are very professional, kind, thorough, and compassionate. They…read morehandled my pup with great care and took the time to answer all of my questions. They are highly skilled, performing surgery on my almost 15 year old dog was no small challenge, and they handled it perfectly. I truly appreciate how attentive and gentle they are, and I always feel that my dog is in excellent hands. Highly recommend.

We have been coming here for our cats since moving to Park Ridge and they have helped us at all…read morestages of their lives. The vets are knowledgeable and kind and take time to answer questions. We recently had a difficult situation with an adopted cat and I cannot say enough good things about the 2 vets we saw. Bonus: they offer half price vaccinations one day a week and don't push unnecessary tests or procedures and are very up front. They take great care of our pets.

Easy to make appointments. The front desk staff were kind, patient and accommodating. They were…read moreable to see my dog right away. The pricing was presented upfront for me and very reasonably priced compared to other vet offices. My dog is 14.5 and nervous and the vet and vet tech were so gentle and calming for her. 100% recommend this office.

Anytime you have to take a terminally ill Pet to an…read moreemergency vet is traumatic and painful. The Staff at Scout Veterinary Urgent Care were extremely supportive of our dreadful situation, our final moments with our beloved cat KeKe. I am very grateful for all of their compassionate service.

Scout is a veterinary urgent care, and they have several convenient locations. This Old Orchard…read morelocation recently opened and such a welcome addition to the area! Believe me when I tell you that this location has the most compassionate vet and staff! They accept walk-ins, but there is also an option to book an appointment online for last-minute wellness checkups. Our family is so grateful that Scout was there, for being so responsive and so kind. Thank you so much, Scout. +compassionate vet & staff +plenty of parking