I've had 2 cats euthanized at this facility They were so…read moresympathetic and kind. They helped me get through this very painful process with as much understanding and compassion as possible. I would highly recommend this organization for your crisis pet needs

We want to sincerely thank the entire team at BluePearl Pet Hospital for the incredible care they…read moregave our dog, Milo. Unfortunately, this was not a simple visit. My wife and Milo were out on their normal morning walk, with Milo safely on his leash, when they were suddenly attacked by four dogs. It was a frightening, emotional, and very long day for our family, but every staff member treated us with kindness, patience, and compassion. They were thorough, caring, and helped us feel that Milo was truly in good hands during one of the worst experiences we have ever gone through. A special thank-you to the doctor and everyone who cared for him we will never forget how you treated our family. To our fellow neighbors, please remember that being a responsible pet owner protects everyone. Please triple-check your gates, fences, doors, and leashes. It only takes a few seconds for something terrible to happen, and the emotional and physical damage can last much longer. Please keep your furry family members secure so another family never has to experience what we did.

Good but pricey emergency clinic south of I-80. I think the pet's ultimate outcome shouldn't factor…read moreheavily into a rating of this type of facility unless you are confident mistakes were made. I don't blame a facility because they couldn't save/fix my pet nor do I praise them for just doing what they were trained for. I'll just say I don't think they made any mistakes in diagnosing/treating my pet and I was satisified with service overall. Place is clean and conveniently located right off 395 in Central-South Reno. Our cat was immediately taken back for observation. The place wasn't crowded when we were there maybe only 1 or 2 other customers. Doctor consultation about 10 minutes later. Doctor listened carefully and made clear understandable explanations. Next they send someone in with the estimated bill (it's a range) and ask to take a deposit. It's not really a deposit in the traditional sense. It is more like a prepayment. An example might be your cost is estimated at $1,500-$2000. The "deposit" is the lower end of the total estimated cost $1500. That makes sense. If your pet ends up needing to be euthanised, there's a risk the owner isn't going to pay the balance for a pet they don't have anymore. They do tell you if you call on the phone, the emergency exam fee is $195. But I suspect in most cases that will be a drop in the bucket of your total cost depending on what you are dealing with. I had been chatting with ChatGPT providing all the details of the symptoms I was observing with my pet. When she handed me the projected bill, I took a photo of it and fed it to ChatGPT and asked if any of the multitude of tests were really that necessary. There were 4 line items that ChatGPT identified were of questionable value given the details of the cats symptoms. I crossed them out, and the doctor returned and we ended up agreeing to remove two and keep the other two. I'm not going to blindly follow ChatGPT on these types of decisions but in this case it provided a valueable second opinion to bounce off the doctor for further discussion. Saved us $700. The doctor in any clinic, emergency or not, is usually going to present you with all tests/treatment options that might be relevant to diagnosing/treating your pet. It's up to the pet owner to decide whether they want a deeper understanding of each cost and how necessary/beneficial it is at that stage of the care and any risks or downside of opting out of a particular test/treatment. Anyone who has gone to an emergency room (for people) knows, it is astronomically expensive. Animal ERs are no different except most are likely paying the full bill without pet insurance. You are paying a very high premium for quick evaluation, test results, and if necessary 24/7 monitored care. You can easily get into the low to mid 4 figures in most cases. We received phone calls 4 times over a 24-hr period on the status of our pet which was nice, but sort of the minimum you would expect when a 24/7 monitored hospital stay is $880 a day ($37/hr.) My only criticism of this facility is many of the tests are the same ones I can get at my normal vet and also get results back in the same timeframe. When I compared to a previous vet bill those same tests are considerably more expensive here. This is not to say some tests/procedures done here are either not available at a standard vet clinic or done a lot faster. But the ones I could compare apples to apples, this place was a lot more expensive, for what practical reason? And because of that, I can't in good conscious round a 4.5 up to 5 in this case. One might argue prices are likely comparable to other 24-hr emergency care clinics realizing if your pet is critically ill, it's not really feasible in most (not all) cases to say "I'll get those tests done later at my regular Vet." You're desperate to help your pet. The service overall was good with a mostly expected large sting in the pocketbook. But if you aren't experiencing a life threatening emergency and can get your pet into a regular vet soon enough, it is likely considerably cheaper than this place.

I had an emergency with my golden retriever Oliver. He vomited and collapsed. No previous signs of…read moredistress. It was early in the morning. I called ahead of time to let them know I would be there in less than twenty minutes. I got there and they came out and lifted Oliver out of my vehicle they immediately took him back and checked him out. They returned quickly and said it's life threatening. They determined that Oliver had HemaSarcoma of the spleen and heart and the tumors ruptured causing internal bleeding. They suggested euthanasia. We sadly determined the situation and agreed. Throughout the entire process everyone was so professional, loving, supportive of our baby. Yes, the bill quickly added up to 1,200 . I'm just grateful that they were there for him and we got to lovingly say goodbye. Definitely recommend this place if your fur baby has an emergency.

We can't thank you Dr Mull, Cruz and the staff at Peak Urgent care enough…read more Our dog got stitches on his paw last week but the stitches broke. It's a Sunday during Labor Day weekend. I read the reviews for this urgent care and the reviews are great. I love that we can sign up and wait at home. When it was time, they texted us to head over. It's so great and less traumatic for our pet. The staff is very friendly. We got checked in by Cruz he's very friendly and out my dog at ease. My dog sometimes doesn't do well with men. Dr. Josh Mull was so great. He also put our dog at ease. Gave us a treatment plan and an estimate. He re stitched our dogs paw and called when completed. Cruz was so detailed when I picked up my pup. Went over everything in very clear details. This is much appreciated. I would give this practice 20 out of 10. Thank you again.

On July 21, we had to bring our beloved Golden Retriever, Cooper, to Peak Pet Urgent Care. From the…read moremoment we arrived, the staff rushed out to help my husband bring Cooper inside on a gurney. Their compassion and kindness were evident immediately. We were faced with the heartbreaking decision to let our sweet boy go peacefully. Dr. Haitz and Montana were truly incredible. They treated Cooper with such dignity, gentleness, and love, and they showed our family so much compassion during the hardest moment we've ever experienced. Our hearts are broken, but we are so grateful for the care Cooper received. We even sent cookies to the staff because we know Cooper would have been grateful to every one of them for the kindness they showed him. We recommend Peak Pet Urgent Care with all my heart. In a world where compassion can sometimes feel hard to find, this team reminded us that there are still people who truly care. Thank you for helping our sweet Cooper cross the Rainbow Bridge with peace and love. We will never forget your kindness.

Best daycare for my doggies. They always want to return back. Staff are so nice and helpful!read more

Our two dogs were groomed for the third time at Animal Oasis. My daughter and I were pleased until…read morethis last visit with them. Our precious fourteen year old female was called beautiful and had pics taken of passerby's. When we picked her up after her being there for three hours or more ( every visit the same amount of time ) we just wanted to get them home. With her we noticed immediately her " beautiful fan tail " was no more. Her hind leg had been shaved to the bone. The shaver got away from one of their employees and that employee was not honest enough to report it. And if it was reported to his or her employer when we picked up our precious dog the incident was ignored and she was handed over to us like nothing ever happened. Now, a few months later she still has the large bald spot on the back of her hind leg where no hair has grown.. Her tail is completely butchered it hasn't grown out to its " beautiful fan wave" for a Collie after all this time. " I cant imagine what she was put through" being there! Our two year old male dog the most loving ever had his face completely missed his beard went over his lip. I trimmed it myself. I'm grateful our male dog hadn't gone through the trauma our precious female had gone through. I personally feel that someone there ( management) should be taking responsibility by checking while dogs are being groomed by ( newbies ) or any employee in any manner. I feel my female dog was left with a newbie and was not given the attention to this employee that he or she needed with managing. My daughter and I were under the impression that the woman that met us outside( same woman that groomed twice before ) asked how we'd like their grooming taken care of would be the one attending to both our dogs we trusted her grooming since she had done both our dogs twice before and we were happy with their outcome We had made recommendations to friends about Animal Oasis.We put our trust in the woman who greeted us who seemed interested in our concerns towards their grooming. This business failed my dogs and us. We should have looked at the grooming before paying the $100.00 per dog and not given the tips. I've never had to write up a complaint I waited hoping my female dog would grow her beautiful hair back to its original shape " Not" ! The Animal Oasis deserves this complaint. If you go to Animal Oasis after my complaint ask questions like who will be attending fully to my animal and look carefully after the work has been completed to your satisfaction before tipping. Get names, your dog is part of your loving family and should be treated like so.

We had such a great experience here. I am so glad I found this place. I have a small dog who came…read morein shaking and nervous as we have not had a good previous vet experience from another place. She usually requires a muzzle due to her prior bad vet experience, but to my surprise, she came out wagging her tail and not muzzled. This has never happened before so I'm very thankful for the staff she got to leave with a goodie bag and a good experience. She loves her new chewy! Thank you guys!

There are a lot of other Vets in town that actually care about your dog and this facility is NOT…read moreone of them! I was two weeks late getting an appointment for my dog who is on apoquel, but HAS had labs from another Vet only 6 months ago which I gave the labs to them and I also had an appointment for Friday which was the soonest I could take her in, still they would not fill her prescription so needless to say my poor pup is suffering tonight but thankfully Banfield will take care of it tomorrow ! I also have spent thousands of dollars here I'm pretty sure all they care about is money! You can get better quality care for your pet for less elsewhere. They also told me my cat's teeth were really bad and needed dental treatment right away I took her to a different vet and they asked if I just had her teeth cleaned, weird don't you think? It's all about money here beware!! And I just wanted to add that they wasted 5 days time and didn't tell me they weren't going to fill it, I had to call them ...no common courtesy! They treat your pet like an animal I treat mine like family because that's what they are! This dog is my life!!!

Dr Bohn was the most caring amazing Veterinarian l have ever had for my dogs. My bigger boy got…read morelymphoma and Dr Bohn explained everything about my options he answered all of my calls during the last month of his illness. He was so compassionate and understanding when it was time for him to cross the rainbow bridge. I love Banfield Pet Hospital I have had their wellness plan for both of my previous dogs and have wellness plans for my two new puppies. I would highly recommend them.

I have been going to banfield with my pups for 11 years…read more They have taken care of buddy my rescue senior who had cancer towards the end and all the people working there were so kind and compassionate and supportive at the end of his life They have helped Charlie stay heathy and grow into an Amazing manly chihuahua Mia my newest addition they remember her and give her the best experience! She loves going to the vet now! I recommend everyone to Dr. Bohn He is amazing with all my kids and does know them personally by now :)

I brought my elderly dog Billy to Fairgrounds for the last 4 years of his life. Overall my…read moreexperience was amazing: the doctors, techs and staff were always very kind, helpful and patient and handled my dog with immense care. There were times it was hard to get a hold of the desk to make an appointment or ask a question, but I started to have better luck with emailing in vs calling...almost always a prompt response. Wait times during appointments could also get long, but it's understandable with a smaller hospital like theirs. I knew they always had my baby's best interest at heart and provided the best care for him they could, which makes up for any delays we experienced. They gave me a lovely card and nose and paw prints after we had to say goodbye to my little boy. I will always remember their kindness during that time and recommend bringing your babies here, too.

WE NOW HAVE A DEAD DOG WHICH MOST LIKELY COULD HAVE BEEN PREVENTED:…read more We took our Newfoundland dog in to get dental surgery on Thursday, June 18th. They said he did fine coming out of the anesthesia. My husband got home and the dog was panting. We chalked it up to the dog may have had some anesthesia in his system. He was this way all night. We took him back on Friday and he was in the same condition with a temperature of 106. Our Newfie was there for a few hours and then sent home on Friday. On Saturday we had to rush him to the emergency vet and he had to be put down because he was much worse. THE DOG NEVER SHOULD HAVE BEEN RELEASED TO US WITH HOW BAD HIS BREATHING WAS. HE SHOULD HAVE BEEN REFERRED TO AN OVERNIGHT VET HOSPITAL ON THURSDAY! When he was taken in, based on the notes, he was given oxygen and was breathing more normally. This did not last. After consulting others, we are being told that something definitely went wrong with the anesthesia. We should have been told that our dog needed to be admitted overnight to an emergency vet for over night monitoring instead of being released to us. IF THIS WOULD HAVE HAPPENED, OUR DOG MIGHT STILL BE WITH US!

I switched my dogs to here after some poor experiences at Damonte Ranch Animal Hospital. Others…read moreonline suggested this place. It's been about a year since the switch and I am very happy I made that decision. Their staff are caring, compassionate, helpful and understanding. I see two different docs and love them both. I love that this place is open early and a bit later than most into the evening. Their doctors also spend more time with me and my questions than most. They are also great about providing resources as well. Def give them a chance if you're looking for a new place!

I've always had a good experience here, and I do really appreciate that they always answer the…read morephones. This morning, however, I encountered attitude from a female attendant up front. Perhaps she was having a bad day, but I am a customer and I truly hope that she will not behave as if I am annoying her in the future. I was not rude or unpleasant, and I simply asked some questions that she seemed annoyed by.

My dog broke her tibia and we went here for the entirety of her treatment! She was healed after…read moreroughly 3 months WITHOUT surgery. This isn't an option for everyone as I am a stay at home girlfriend so I was able to be with her all day long. Very affordable, reasonable and the staff is amazing. I am glad we came here! We had called around to multiple vet facilities in the area and ALL of them were nearly TRIPLE the price for the same kind of visits. For her surgery we were quoted nearly 10k at another vet clinic the surgeon here worked at. We could not afford that in any capacity at such a short notice(24hrs). The difference here is that the staff did not try to pressure us into the surgery. They let us come to the decision on our own(it WAS a hard decision as we want to give our animals the best care) and worked with us on what we could do! I wouldn't go any where else after this experience. 1000/10. All together, it was around 2k. We came in once a week, then eventually once every 2 weeks. Today she got her splint off! Yay! Thank you MVAH!!!

I recently took my dog to Mountain View Animal Hospital and had a mixed experience. The facility is…read moretucked away and it is beautiful, with lush landscaping and a peaceful outdoor setting. The calming environment helps reduce the stress of vet visits, and the breathtaking mountain views add to the serene atmosphere. Parking is easy and convenient. The first-time appointment costs $160 total, which felt a bit steep for the Reno area. It requires a $50 deposit to book the appointment, with the remaining $110 due on the day of the visit. New clients should also expect to wait a couple of months for a first-time appointment, depending on the veterinarian. The staff and nurses are incredibly sweet, welcoming, and professional. I enjoyed meeting Dr. Brown she seemed knowledgeable and caring, and she took plenty of time to address my concerns and answer my questions. During our first appointment, I was hoping for a more holistic approach to my dog's care, similar to the philosophy of Dr. Karen Becker (author of The Forever Dog). I was looking for guidance based on peer-reviewed studies around raw diets, nutrition, natural lifestyle choices, and all-natural prevention for longevity. Instead, after some initial discussion, the conversation quickly shifted to the standard recommendations for vaccines and flea/tick medications. I was a bit disappointed by that. After the appointment, I was referred to a local nutritionist and recommended for a dental cleaning. However, the estimate for dental cleaning, bloodwork, titer tests, and vaccines came to nearly $4,093.85, which shocked me. Because of the high cost, I decided to seek more budget-friendly and pragmatic options at another local veterinarian for vaccines and dental work, and I'll likely continue there to keep expenses manageable. The communication process also felt confusing and unnecessarily complicated at first. Everything is handled through text messages that link to the patient portal on their website. While the team usually responds the same day or within 24 hours for non-urgent messages, the back-and-forth and need to navigate the portal made simple tasks like scheduling the dental cleaning and receiving the diet recommendation -- feel frustrating. As someone who prefers more traditional, direct communication (such as a quick phone call), this system was challenging for me. Overall, it's a solid practice with great people and a lovely facility. It's luxury with a premium price for pet care. I especially appreciated the thoughtful welcome card they mailed to me with everyone's signature -- that was a nice personal touch. They could improve by streamlining their communication, offering more competitive pricing, and reducing wait times for new patients. I'd consider returning in the future with some hesitation, particularly if they can provide more reasonable rates and a stronger focus on holistic care in line with Dr. Karen Becker's philosophy in The Forever Dog. With an unlimited budget, I would happily go back.

Amazing doggie daycare. The staff and owner here are so sweet and they really take care of all the…read morepets as if they are their own. They go out of their way to customize care. I had to extend my hours and they were willing to accommodate my asks. When I had a puppy and really wanted to board them, Dhonna created a specialized care plan so my dog would be safe and separate from the other pets. Can't say enough about this place!!! They are awesome!!!

I highly recommend Dhonna's grooming and pet sitting services. My family and I have used Dhonna at…read moreUncle Fredie's House of Pets for years. My dogs love to go there to get clipped, groomed, and cleaned up. Dhonna is a very hard-working and honest person. House sitting for a few days went very well, and my pets love her. Dhonna is a professional pet sitter and groomer. She has extensive and vast knowledge of veterinary care. I trust Dhonna with all of my heart. I give her a ten-star review. She goes above and beyond to care for our pets. I am a Toy Poodle Breeder, A dog Mom, just like Dhonna. She is compassionate and caring. Thank you, Ms. Dhonna. Sureyya Scott Reno, NV