I had an emergency with my golden retriever Oliver. He vomited and collapsed. No previous signs of…read moredistress. It was early in the morning. I called ahead of time to let them know I would be there in less than twenty minutes. I got there and they came out and lifted Oliver out of my vehicle they immediately took him back and checked him out. They returned quickly and said it's life threatening. They determined that Oliver had HemaSarcoma of the spleen and heart and the tumors ruptured causing internal bleeding. They suggested euthanasia. We sadly determined the situation and agreed. Throughout the entire process everyone was so professional, loving, supportive of our baby. Yes, the bill quickly added up to 1,200 . I'm just grateful that they were there for him and we got to lovingly say goodbye. Definitely recommend this place if your fur baby has an emergency.

I made an appointment for euthanasia for my dog with my usual vet. Unfortunately, my dog's health…read morequickly declined one night. He was stumbling a lot more than usual and having trouble breathing. I called this emergency vet and let them know our situation and that we were on our way. There were a lot of people in the waiting room when we arrived. I was afraid we would have to wait while my little guy was struggling to breath and possibly in pain. However, they quickly led us into a room and took my dog into the back right away. They gave him something to help with pain and ease his breathing. They wrapped him in a soft blanket and gave him back to us. They told us we can have all the time we needed with him and to let them know when we are ready for the veterinarian to come in. When we were ready, the vet came pretty quickly. Again, I was surprised as they were obviously very busy. She explained everything she was going to do. We held our little guy in our arms as she administered the medication. She let us hold him and patiently listened to us talk about him. When we felt we had said our goodbyes, she took him from us and gave her condolences. It was an emotional night but this entire staff was friendly and compassionate. Thank you so much for helping us through a difficult time.

On July 21, we had to bring our beloved Golden Retriever, Cooper, to Peak Pet Urgent Care. From the…read moremoment we arrived, the staff rushed out to help my husband bring Cooper inside on a gurney. Their compassion and kindness were evident immediately. We were faced with the heartbreaking decision to let our sweet boy go peacefully. Dr. Haitz and Montana were truly incredible. They treated Cooper with such dignity, gentleness, and love, and they showed our family so much compassion during the hardest moment we've ever experienced. Our hearts are broken, but we are so grateful for the care Cooper received. We even sent cookies to the staff because we know Cooper would have been grateful to every one of them for the kindness they showed him. We recommend Peak Pet Urgent Care with all my heart. In a world where compassion can sometimes feel hard to find, this team reminded us that there are still people who truly care. Thank you for helping our sweet Cooper cross the Rainbow Bridge with peace and love. We will never forget your kindness.

After 2 visits to our veterinarian's site, our 16+ year family canine showed promises of doing…read morewell. It was Saturday, Memorial Day weekend, and our dear pooch was suddenly not doing well again and our vet's office is closed for the long weekend. After searching online for veterinarian services on weekends, I made multiple empty calls, I randomly found Peak Pet Urgent Care. They ask the usual questions regarding our pooch's condition, took our name and call back number and informed us they would call us when it was getting close to our place on the list. The call finally came and we made a beeline to Peak Pet's Urgent Care Clinic. Two employees came out to our vehicle to carry our pooch in. After all the necessary screening by one of the technician's permission was granted to treat our pet. Our Emma, was not going to get better and we made the difficult but necessary choice. Dr Haitz, DVM was the veterinarian that had examined Emma, consulted with us and explained each step of the procedure as she humanely administered the required procedures to Emma. I want to thank Dr Haitz for her compassionate professionalism during a difficult time for us. All employees at the Peak Pet Urgent Care were extremely warm, helpful, and made our situation less stressful. Thanks to all of you for your excellence in service and helping us during this crucial episode. Within 5 days we received Emma's ashes. We also received a card with a great surprise (see photo). Had I known Peak Pet Urgent Care existed, I would have brought Emma here for primary care. The staff is awesome: personally and highly professional. The facility is extremely clean, plenty of parking, prime location. Pricing for services are very competitive.

Best daycare for my doggies. They always want to return back. Staff are so nice and helpful!read more

Our two dogs were groomed for the third time at Animal Oasis. My daughter and I were pleased until…read morethis last visit with them. Our precious fourteen year old female was called beautiful and had pics taken of passerby's. When we picked her up after her being there for three hours or more ( every visit the same amount of time ) we just wanted to get them home. With her we noticed immediately her " beautiful fan tail " was no more. Her hind leg had been shaved to the bone. The shaver got away from one of their employees and that employee was not honest enough to report it. And if it was reported to his or her employer when we picked up our precious dog the incident was ignored and she was handed over to us like nothing ever happened. Now, a few months later she still has the large bald spot on the back of her hind leg where no hair has grown.. Her tail is completely butchered it hasn't grown out to its " beautiful fan wave" for a Collie after all this time. " I cant imagine what she was put through" being there! Our two year old male dog the most loving ever had his face completely missed his beard went over his lip. I trimmed it myself. I'm grateful our male dog hadn't gone through the trauma our precious female had gone through. I personally feel that someone there ( management) should be taking responsibility by checking while dogs are being groomed by ( newbies ) or any employee in any manner. I feel my female dog was left with a newbie and was not given the attention to this employee that he or she needed with managing. My daughter and I were under the impression that the woman that met us outside( same woman that groomed twice before ) asked how we'd like their grooming taken care of would be the one attending to both our dogs we trusted her grooming since she had done both our dogs twice before and we were happy with their outcome We had made recommendations to friends about Animal Oasis.We put our trust in the woman who greeted us who seemed interested in our concerns towards their grooming. This business failed my dogs and us. We should have looked at the grooming before paying the $100.00 per dog and not given the tips. I've never had to write up a complaint I waited hoping my female dog would grow her beautiful hair back to its original shape " Not" ! The Animal Oasis deserves this complaint. If you go to Animal Oasis after my complaint ask questions like who will be attending fully to my animal and look carefully after the work has been completed to your satisfaction before tipping. Get names, your dog is part of your loving family and should be treated like so.

We had to put our two senior kitties to sleep within 9 days of each other. The compassion that we…read morereceived was appreciated. We didn't have the best experiences during covid with our other 2 pets at another pet hospital in town from staff or level of service received. Thank you VCA Lakeside for being there when it mattered most.

I had a tooth issue with my cat and this place was amazing. First time pets got a free exam. They…read morewere so sweet and caring. Handled my boy very well. Recently have had some issues with his stool so I was able to drop off a sample and waiting results. Every time I go in the staff is extremely friendly and very welcoming.

Dr Bohn was the most caring amazing Veterinarian l have ever had for my dogs. My bigger boy got…read morelymphoma and Dr Bohn explained everything about my options he answered all of my calls during the last month of his illness. He was so compassionate and understanding when it was time for him to cross the rainbow bridge. I love Banfield Pet Hospital I have had their wellness plan for both of my previous dogs and have wellness plans for my two new puppies. I would highly recommend them.

I have been going to banfield with my pups for 11 years…read more They have taken care of buddy my rescue senior who had cancer towards the end and all the people working there were so kind and compassionate and supportive at the end of his life They have helped Charlie stay heathy and grow into an Amazing manly chihuahua Mia my newest addition they remember her and give her the best experience! She loves going to the vet now! I recommend everyone to Dr. Bohn He is amazing with all my kids and does know them personally by now :)

WE NOW HAVE A DEAD DOG WHICH MOST LIKELY COULD HAVE BEEN PREVENTED:…read more We took our Newfoundland dog in to get dental surgery on Thursday, June 18th. They said he did fine coming out of the anesthesia. My husband got home and the dog was panting. We chalked it up to the dog may have had some anesthesia in his system. He was this way all night. We took him back on Friday and he was in the same condition with a temperature of 106. Our Newfie was there for a few hours and then sent home on Friday. On Saturday we had to rush him to the emergency vet and he had to be put down because he was much worse. THE DOG NEVER SHOULD HAVE BEEN RELEASED TO US WITH HOW BAD HIS BREATHING WAS. HE SHOULD HAVE BEEN REFERRED TO AN OVERNIGHT VET HOSPITAL ON THURSDAY! When he was taken in, based on the notes, he was given oxygen and was breathing more normally. This did not last. After consulting others, we are being told that something definitely went wrong with the anesthesia. We should have been told that our dog needed to be admitted overnight to an emergency vet for over night monitoring instead of being released to us. IF THIS WOULD HAVE HAPPENED, OUR DOG MIGHT STILL BE WITH US!

I brought my elderly dog Billy to Fairgrounds for the last 4 years of his life. Overall my…read moreexperience was amazing: the doctors, techs and staff were always very kind, helpful and patient and handled my dog with immense care. There were times it was hard to get a hold of the desk to make an appointment or ask a question, but I started to have better luck with emailing in vs calling...almost always a prompt response. Wait times during appointments could also get long, but it's understandable with a smaller hospital like theirs. I knew they always had my baby's best interest at heart and provided the best care for him they could, which makes up for any delays we experienced. They gave me a lovely card and nose and paw prints after we had to say goodbye to my little boy. I will always remember their kindness during that time and recommend bringing your babies here, too.

I've always had a good experience here, and I do really appreciate that they always answer the…read morephones. This morning, however, I encountered attitude from a female attendant up front. Perhaps she was having a bad day, but I am a customer and I truly hope that she will not behave as if I am annoying her in the future. I was not rude or unpleasant, and I simply asked some questions that she seemed annoyed by.

I switched my dogs to here after some poor experiences at Damonte Ranch Animal Hospital. Others…read moreonline suggested this place. It's been about a year since the switch and I am very happy I made that decision. Their staff are caring, compassionate, helpful and understanding. I see two different docs and love them both. I love that this place is open early and a bit later than most into the evening. Their doctors also spend more time with me and my questions than most. They are also great about providing resources as well. Def give them a chance if you're looking for a new place!

I recently took my dog to Mountain View Animal Hospital and had a mixed experience. The facility is…read moretucked away and it is beautiful, with lush landscaping and a peaceful outdoor setting. The calming environment helps reduce the stress of vet visits, and the breathtaking mountain views add to the serene atmosphere. Parking is easy and convenient. The first-time appointment costs $160 total, which felt a bit steep for the Reno area. It requires a $50 deposit to book the appointment, with the remaining $110 due on the day of the visit. New clients should also expect to wait a couple of months for a first-time appointment, depending on the veterinarian. The staff and nurses are incredibly sweet, welcoming, and professional. I enjoyed meeting Dr. Brown she seemed knowledgeable and caring, and she took plenty of time to address my concerns and answer my questions. During our first appointment, I was hoping for a more holistic approach to my dog's care, similar to the philosophy of Dr. Karen Becker (author of The Forever Dog). I was looking for guidance based on peer-reviewed studies around raw diets, nutrition, natural lifestyle choices, and all-natural prevention for longevity. Instead, after some initial discussion, the conversation quickly shifted to the standard recommendations for vaccines and flea/tick medications. I was a bit disappointed by that. After the appointment, I was referred to a local nutritionist and recommended for a dental cleaning. However, the estimate for dental cleaning, bloodwork, titer tests, and vaccines came to nearly $4,093.85, which shocked me. Because of the high cost, I decided to seek more budget-friendly and pragmatic options at another local veterinarian for vaccines and dental work, and I'll likely continue there to keep expenses manageable. The communication process also felt confusing and unnecessarily complicated at first. Everything is handled through text messages that link to the patient portal on their website. While the team usually responds the same day or within 24 hours for non-urgent messages, the back-and-forth and need to navigate the portal made simple tasks like scheduling the dental cleaning and receiving the diet recommendation -- feel frustrating. As someone who prefers more traditional, direct communication (such as a quick phone call), this system was challenging for me. Overall, it's a solid practice with great people and a lovely facility. It's luxury with a premium price for pet care. I especially appreciated the thoughtful welcome card they mailed to me with everyone's signature -- that was a nice personal touch. They could improve by streamlining their communication, offering more competitive pricing, and reducing wait times for new patients. I'd consider returning in the future with some hesitation, particularly if they can provide more reasonable rates and a stronger focus on holistic care in line with Dr. Karen Becker's philosophy in The Forever Dog. With an unlimited budget, I would happily go back.

Dr. Kalivoda, Mr. Roesch and team are top notch! It was an absolute honor to have our Birdie Girl…read moretaken care of in their gorgeous, cutting edge, facilities. They took in Birdie right away for testing and gave us all the information, suggestions, and advice that we needed to move forward with ongoing care. They're also very quick to respond to any lingering questions we come up with. We are truly grateful for your attention, specialization, talent, and care for our fur-babies. Thank you.