I have visited this dealership on two separate occasions. The first time was 2018 while I was considering purchasing a Sierra and a Jeep Grand Cherokee. The salesperson started bad talking about the Jeep, which I really didn't appreciate. I ended up purchasing the Jeep. Fast forward to, today, I went in to show them a deal a competing dealership had on a Sierra Denali. I asked them if they had a unit they would be willing to match the deal on as I didn't want to make the drive out to other dealer (it was pretty far and I would prefer to make a relationship with my local dealership). After waiting for nearly 10 minutes, the salesperson came back and was rather snappy saying they couldn't match that deal, that doing so would be a "looser deal" at a 7k loss. I am not saying it wasn't a loser, but rather than telling me what you can't do, tell me what you can do. Take a shot at it. They didn't even give themselves a chance. I will not be back. read more

We bought a 1 year car at Ewing and could not have had a better experience. There was only 1 car we wanted in Dallas & we had to buy it sight unseen with no bargaining to get it .. "sign here to buy it if you want it" Gary Howard treated us as if we were buying the best car on the lot. Not only that but since it is a Certified Pre Owned when we thought the windshield wipers didn't work properly he sent us to our closest dealer, then called us the next day to be sure we were taken care of and happy. Of course the only thing wrong with the wipers were a couple of technology challenged owners who couldn't figure out how to turn them on. We thought the buying process would also be an enormous hassle, as most of our experiences before. But David De La Cruz guided us thru a process that could not have taken more than 15 minutes. What a relief. Thanks Gary and David and Ewing. read more

Do NOT TRUST this dealership.After we moved to Hi, paid off the lease 5 months early, the leasing manager left the car on the lot for 7 months & did NOT close the lease. The lease ended in Nov., I received notice from GM financial in January 2018 my car has not been returned & I was 3 months late on the car payment. The leasing manager Suzanne Newman left my car in the lot for 7 months allowing credit reports that I was 3 months delinquent & did not return a leased vehicle. Apparently she did this because we did not have an appointment & returned the car on HER day off. SICKENING & malicious! Beware!! read more

I didn't buy a vehicle here, but I did have a great experience with the pre-owned department! Thank you! read more

My girlfriend purchased a certified preowned from Ewing back in January of this year (2019). Approximately 1 month after purchasing the car her passenger side front wheel bearing went out. She took the car to Ewing and they quoted her a price of around $950 to replace the bearing (that included a front wheel alignment) and that it wasn't covered under the powertrain warranty. We paid the the diagnostic picked the car un-repaired and took it to a different shop and had the wheel bearing replaced for $370. At that shop they also mentioned to us that the strut mount on the front passenger side was missing. We have owned the car for approximately 6 months and in those 6 months the wheel bearing has been replaced 4 times. The engine started started missing so we took the car back to Ewing hoping that what ever was wrong with it was covered in the powertrain warranty. I get a call today that the car needs a coil and it's not covered under the powertrain warranty. The coil and one spark plug will cost $470 to replace and that it's not covered under the powertrain warranty. I was very unhappy to hear this but at the end of the day Ewing doesn't decide was is and isn't covered under warranty. I pick the car up and pay the $155 for diagnostic. Once I got home I pulled the coil off and found the cylinder #1 spark plug boot was broken off the coil. I purchased the the new coil and stalled it myself and and the car runs like new. At this point we have had so many issues with car between the wheel bearings and the engine misfire we're done with the car and want to get rid of it before something else breaks. I took it to CarMax to see what they would offer us for it. They came back and said that they couldn't offer us full value for the car due to the frame damage. I was in disbelief and asked them to show me and guess where the frame damage was, front passenger side. We looked at the CarFax from when we purchased the car and it said nothing about any frame damage the only thing that was listed was a wheel bearing that was replaced in 04/18. 10 months before we purchased the car. Im not even gonna bother calling Ewing to report the frame damage because their answer is going to be that there was no frame damage when they sold the car. If you look at the body lines on the passenger side of the car you can actually see un-even gaps in door jams and between the hood and fender. I'm not sure how a car passed the pre owned certification with a bent frame but it did. read more

Ewing Buick GMC - Frame Damage - Car Dealers Near Me - Plano, Texas

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I had an incredible experience with the repair of my car. I was nervous reading previous reviews, but the person that took care of me (Chad) was awesome. The office staff was also wonderful. They treated my new car, The Princess, just like that. read more

Honest and Efficient Working with with Don Yancy.and Ewing exceeded my expectations. He was straightforward and honest with the numbers. I am a Software Developer and I was really amazed at how efficiently they use technology here. They had the paperwork completed under 20 minutes (for a lease). Everything was done digitally on huge touch display like the ones you see in Tom Cruise movies - No print outs using the antiquated printers you see at other dealerships. read more

Ewing set me up with a same day appointment to come look at a vehicle. I left work early to make it there on time and an hour into my drive, 20 minutes before my appointment, they called to let me know that the car was already sold. Thanks for wasting my time, Ewing. read more

Deceptive! Shopped for a great end of year deal and found a Sierra on the Ewing Website. Contacted Teshlon E Chakra at Ewing Buick GMC and asked for confirmation of price. He replied with a price totally different than the sales price shown online. I sent a picture of the webpage I was looking at and he replied with "The correct price is MSRP". Be very careful before heading to the dealership as they will not honor their own website pricing. (I wish I could attach photos to this review) read more

This is the best experience I've had in 20 years in the car business at any dealership period. I am not in the market for a vehicle, but when I am, I will be coming here. Service was timely, professional, and the loaner vehicles are beautiful. read more

Thank God!!!!! For Classic Buick/GMC of Carrollton Mike (Service Dept.) at Classic Buick/GMC Carrollton was a God Sent for our Buick and us. After receiving a hard refusal from Anne Johnson that Ewing Buick/GMC were not going to investigate and repair my Lacrosse, I was left with the decision of finding another Buick Dealership to repair my car or should I say repair it right, since EWING botch the job. We called Classic Buick/GMC and explain what had transpired on the vehicle since the problem started back in May of 2017. Mike was shocked at utterly disgusted at the lack of service and the fact that a Service Manager refused to repair what they had started. He advised us he could get us in about 3-days from our call, due to the fact they had to wait on loaner vehicles to return. He called us back with 48 hours and set the appointment. It is easier to read if I just bullet point the facts. 1. The service fee was $99.00 at Classic, but Ewing charges $149.00 2. Classic Buick found a faulty wire near the engine block immediately (The wire was near the newly installed positive wire done by Ewing that caused me over $300 in parts and repair. Took Classic less than an hour to find this faulty part. 3. Instead of giving me the car back after repair this wire, they wanted to keep the car a few more days and run it until they were sure no more warning lights appeared, (Ewing) just kept sticking us back in the car and each time the light came back on they charged us another $149.00 Service fee. 4. Classic Buick/GMC kept their word an actually drove the car a few days, and like clockwork the warning light came back on in about a few days. They discovered in was the ECM module, which is the part we tried to get (EWING) to replace under the warranty but they declined stating they needed to run other test before replacing this expensive part. (It wasn't going to cost them a dime since it was under warranty) 5. Classic order the part that had to come from a different part of the U.S. but it was worth the wait and it was all covered under warranty. We barely had about another 600 miles before the car would have been out of warranty.( a Year of Driving a Faulty car and adding miles) 6. Final Cost for getting the care done right, and completely repaired at CLASSIC BUICK/GMC, $99.000...That's right people...Only paid the original Service fee...$99.00 7. Spending over $1,600 at EWING and nothing resolved: Time lost, frustration, belittled, humiliation and made to feel like you were bothering them...Was pure HELL!!!! 8. Going to CLASSIC BUICK/GMC OF CARROLLTON.....PRICELESS FIN EWING WOULD BE ASHAME OF THIS DEALERSHIP IF HE KNEW HOW PEOPLE AE BEING TREATED IN THE SERVICE DEPARTMENT. Anne Johnson (Service Manager EWING) gave me the best gift, She told me to go to another dealership...Anne Keep the good work up by sending customers to other dealerships because you have incapable personnel on your staff and it starts at the top Start at the top and fire Anne Johnson, a find a qualified person to run the Service Department. H. Darnell Clark read more

Work with a guy on a 2018 GMC Terrain. I looked at the website and it showed about 8 or so units availbale at a price I liked. I sent an email and the guy told me all but one were sold and I found this hard to believe. I went to classic GMC in Arlington with the vin numbers off of my Edmunds price sheet from Ewing. They looked it up and they told me the units were never at Ewing but were in transit to there. So the guy just flat out lied to us. She took the edmunds price sheet matched it and found exactly the color and interiior we wanted. My point is, Don't trust Ewing. I went to Classic GMC on I20 in Arlington and had a very great experience. They aslo gave me more for my trade in as well. read more

We loved our Sales Rep, but his manager is a dishonest man. They listed the truck we purchased as a vehicle in "Excellent Condition" knowing it had a flaw in body work that requires 1K in repairs. The truck is white and hid the flaw very well during the day. Unfortunately we didn't notice it when we purchased it so we agreed to settle on a price higher than we wanted. The night we took the truck home we noticed the dent/paint damage and called the dealership the next day. One of the sales reps let it slip that they knew about the damage, and failed to disclose it. We asked that they pay to fix part of the damage and we were pretty much laughed at. Makes me think of the auto body shops that rip you off on prices. This place is no different. Very disappointed in the customer service of this dealership. I understand that signing on the dotted line makes it final, but it's sad to hear that they knew about this, and made a deliberate decision to hide it from us because they knew we wouldn't see it during the day. Lesson learned - Always check out the vehicle during the day, AND at night. read more

We suffered massive hail damage and had Ewing Buick do the body work on our Enclave. 4+ new estimates/prices for repair routed through insurance and several weeks later, we picked the SUV up and immediately noticed a rattle. We've never had a rattle before. :/ The service dept could not identify the source, but suggested replacing the struts and control arm bushings with labor rates that ranged from $110 to over $400/hr... and that 'may' fix it. Due to the outrageous labor rates, we were able to have the entire front end suspension: struts, spring, assembly and entire control arms with bushings for the R/L front end for less that Ewing estimated for just the struts and control arm bushings. The rattle persists. Now Ewing has had 3 guys 'hear' the rattle and they insist the other shop introduced the rattle they couldn't hear or identify before. In the first week after picking up our Enclave for that body work... - Have a new rattle that is evident while driving slow in any shopping center parking lot ($1700 spent replacing the front end to not fix the prob) - Had to clean sand out of the center console and floor. They insist they don't know how all the sand got in the car... likely introduced when they cut the roof off the SUV or otherwise had all the glass out on a windy day. - Had to replace the alternator Then this last rain we had the SUV outside the garage and learned that the sunroof is leaking... severely... we have photo and video of the water dripping inside the Enclave. That they admit they introduced when they failed to assemble the sunroof correctly. I am attempting to speak with GM Jeff Gaden to see what we can do to get this resolved. read more

Normally don't write reviews but the service was so good and quick, figured its the least I could do. Was having transmission issues on 2014 LaCrosse (still under warranty). Called yesterday at 6pm, talked with guy named Elliot, he set me up for an appoint today at 11 today with Brett Taylor. They had me processed and in a good loaner free of charge within 15 minutes. read more

I couldn't believe what I heard from this service department. Buyers beware. Markup on a single part over $73 from what they sell for at their own retail parts counter. A service bulletin on the affected part listing 2.8 hours to change 6 parts, but are expecting me to pay 3 hours for a single part. Responded to the survey they sent and received the most generic response asking me to call them if I had a problem. Be careful with your money here. Called two other dealerships and the same part and same service were both about $250 cheaper for the same thing. read more

This has to be the worst dealership I have ever dealt with & would never recommend or return. First having credit scores in the higher 800 range they gave me a 4%. After I called around & got it for 3.1. So I'm refinancing! Then I found paint on the edge of a back window, clear tape on a back tail light that I could not remove, french fries, candy, straw wrappers under my seat.I called the dealership & Kevin Navid sales manager said to come in & would take care of it. Well... did they ever! My back tail light on my brand new GMC tail light is deeply scratched all up. Kevin said rudely to fix it he would have to have a good review in hand prior. So bribing me rather that giving good customer service! No thanks! I'll pay for it first. This is just one review I'm leaving & i feel so strongly on how bad the situation was handled that I'll never be back not even for the free 3 oil changes that came with the car! I could have gone anywhere. Next time Ill research the dealership, along with pricing! read more

I bought a brand new vehicle here a year and a half ago and the battery died on me. I called to ask if the battery still had warranty and they guy said it didnt so i go buy a brand new battery at oreilly and schedule an oil change for the upcoming week. Once there i complain of how an almost brand new vehicle didnt have warranty on a battery! The guy working there said that i was lied to and that the vehicle did have battery warranty for the next 2 years! Terrible service and they will lie to you! read more

DO NOT ... I repeat DO NOT use this dealership, it appears that they have enough customers are not interested in building new customer relationships. As far the rating.. YELP would not allow "No Stars" I purchased my new 14' Encore from a dealership out of state, and was looking for a dealer locally for any needed service, ie. oil changes etc. My BF and I went to check out the dealership and order a front license plate bracket, as Texas as a two plate rule. The parts guy assured that there was no need to pay prior, we could pay when we picked up, NOT TRUE. The Service adviser "Ben" was so rude, NOT once did he look up from his keyboard when we introduced ourselves. Fast forward 2 weeks, having not heard from the dealership regarding the bracket, my BF went back to the dealership, where he was told .. "Oh you have to pay for that first, its consider a special order".. while annoyed, given that we had offered to pay the first time around, He paid for the bracket (42.00 + tax), they informed him it would be on in 3 days. I went to the dealership after the 3 days to get the bracket, ask if they could install it for me. Of course they could. for 62.50 + tax, and it would only take about 10 minutes. I was floored, I purchased it from them, why on earth would they charge me to attach it. Service adviser said it was not his issue. I went to speak with the GM, Ron Blalock (sp) who informed me that they get paid by GM to put those brackets on and I should take my car back to the dealership I purchased it from as they do not handle "other dealership warranty issues". I explained, that I had purchased my vehicle out of state but due to living in Texas had it titled it, an driving 7.5 hours for a bracket was a little extreme. He then said, then it is your issue. I contacted GM Executive offices regarding this dealership, who in turn contacted Ewing. Ewing's' response was.. " We have enough business, and would prefer if she did business with another dealership".. Floored does not begin to explain how I felt. Ewing's' lack of customer service skills, from their service advisers to their GM are truly lacking in integrity. read more

Price gouging. Went in to have remote start enabled (45 minutes per GM) and I have the required part, was quoted an hour and a half at 217.00. Reporting to GM and taking my business elsewhere. read more

I posted a review but for some reason I don't see it so am reposting. I have had a GMC Acadia for 10 years which I purchased from this dealer and I have always really liked the vehicle. But I recently took it in for a recall and also to fix a mirror. The work was not done satisfactorily and my complaints have been pretty much ignored. I have sent letters to the Service Manager Ann Johnson, to the Dealer Owner, and even to the Sales Manager and NO RESPONSE. Now looking at other reviews I am shocked at how many other one-star ratings this dealer gets. They really do not care. Anyway as a result, my joy of ownership is completely gone and now I just can't wait to get rid of the vehicle. So anyone want to buy a 2009 Acadia with 32,000 miles and in good shape? It's major flaw, thanks to Ewing, is that the driver and passenger side rear-view mirrors do not match. #GMCNeverAgain #EwingBuickGMCSucks. read more

The service department are rip off artists. After my truck goes in for a routine oil change, the SA comes back and tells me my truck requires additional repairs like brakes replaced because it squeals, tail light is out, and fuel injection needs cleaning. After I agree to get the additional repairs, I come to find out the bulb was never replaced, the throttle still feels the same, and my brakes still squeals a few days later. Never again am I going here for service. read more

Will never go back. Took over two and a half hours for an oil change with an appointment. Took fifteen minutes of me sitting in their service bay to even recognize I was there. Service tech said it would take an hour in total. Seriously the worst service I've ever had. read more

I'll just re-post what I submitted for their customer survey: I've brought my vehicle in twice in the past month or so for the same set of issues. Each time, they failed to find anything wrong and made no repairs. My long list of issues are all systemic issues related to the vehicle's electronic system (probably a defect in the system design or build from the factory), but the service team isn't diagnosing the situation from a systemic view; rather, they're looking at isolated symptoms (which on any given day may or may not be detectable) and thinking in terms of isolated solutions (which your service team deems to be unnecessary if a symptom is not detectable at that moment). They're probably trained to think in this cookie-cutter, by-the-manual, simple cause & effect approach, and are not so good at complex problem-solving requiring creative analysis. With your flawed approach, nobody ever considers if the electronic system in my vehicle is fundamentally flawed, resulting in different electronic issues appearing sporadically at different times. The latest issue is that the car shuts off while driving and sometimes won't start at all until several attempts at ignition. Is that safe? Are the lives of my wife and infant daughter in danger? I wonder if many other customers are experiencing similar electronic system failures? I wonder if GM is aware of it? I wonder if GM is denying it again like it infamously tends to do? Who will be the leader at your organization that owns up to this and takes a deeper dive into the issues with my vehicle and prevents unnecessary harm to your customers? Oh, I almost forgot, your service manager, Steve, threatened to send a team to confiscate my rental car if I didn't return it immediately upon his orders. He was extremely argumentative even though I never once resorted to angry, profane, or threatening speech. His behavior is the best-ever strategy for losing a customer who had up to that point been highly satisfied with his dealership. Now I can't wait to be done with you all. read more

Jim at GMC in Plano always takes care of me when its time to do any maintenance on my vehicle. I always feel comfortable and treated like VIP from the time I arrive to the time I leave. Their new facility has a delicious coffee and snack bar that satisfies my "sit and wait" cravings. They are quick and professional. I recommend this place for all you vehicle maintenance needs read more

My previous review was of the sales process. Fast forward 3 years and this review is for the service center. No problems with the quality of the services performed. My issue is with their business practices. If you are a woman with a small child and short on time and patience, I highly recommend finding another maintenance center. Their reps are extremely smart and position everything as an absolute safety risk and necessity to fix/replace right now. They prey on the fact that time is limited and you are conveniently already there and the fix will only add another few minutes to your appointment and the costs are competitive (especially considering if you leave here you'll have to do all the shopping around, that should be worth a few extra dollars in the grand scheme of things). Appealing to a mom with an impatient toddler ready for his nap. My appointment last week was the last straw. I went in for a free inspection and left $100 poorer for 3 new wiper blades!! They wouldn't conduct the inspection without them, what was I do to? I should have told him forget it bring my truck back I'm out of here, but I didn't have another day to handle the inspection before the end of the month. I was seriously lacking time and energy to deal with this problem. Against my better judgement I approved the replacement of the front and rear wiper blades. Of course when I got home and had a moment to think about it, I did some quick research and was irritated all over again. Wiper blades must only be in good working order...mine were absolutely fine. Looking back I should have requested the ones they replaced so I had proof of adequate condition, my fault for not thinking clearly at the time. Secondly, and more aggravating, the rear windshield wiper is NOT part of the inspection therefore unnecessary to change 'in order to complete the inspection.' Totally took advantage of me; I am kicking myself for being the cliche automotive-ignorant woman that gets taken every time she goes to the service center because she trusts the team to be honest. Well I'm done. I am currently taking recommendations for a service center that appreciates the fact that I am not stupid, just a (usually frazzled) mom trying to check-off everything on her to-do list before the next nap time. Ewing you should be ashamed of yourselves. read more

I came in needing to have some work done to my Ram 1500 and everything went very smoothly from start to finish. The guy in the service department got me in fast, checked out his inventory on his IPad for what I needed and bam! process started! The guys also noticed I had some hail damage on my truck and that reminded me that I needed to get that taken care of as well. Which they do their to! A very nice atmosphere and great customer service. read more

If I could give you a negative, I would. When I arrived to have recalls addressed, the first thing Steve asked was, "did you buy your vehicle from us." Little did I know that someone would take it upon themselves to add the Ewing dealer stickers to my personal property while my truck was being serviced. Did they really think I wouldn't notice? I don't recall seeing "add dealer's name to exterior of vehicle" in the recall bulletins. I am not their traveling billboard, and they should strongly reconsider this practice. They have no right whatsoever to add their name to my personal property. How about I drop by and add my name to one of their vehicles? I will never again purchase from or trust my vehicle to someone that has a total disregard and respect for their customer. ----------------------------- Despite what the manager is trying to lead one to believe in replying to my review, the truth is that my truck was delivered from Houston and they didn't have time to detail, let alone have time to brand it with their name when I drove it off the lot. They did this during my recall service after the sale... period, end of story. In all, great experience with sales. Service, never again. read more

This is the absolute worst car dealership, EVER!!! We purchased a GMC Acadia SUV NOT EVEN 2 years ago. We took it in for an oil sending unit & the service department & Jim Beardon messed up our car, they said it was complete.. we picked it up and it broke down after leaving the dealership not even 3 mins later!! How do they not check their work???? We brought it back & they had to replace an entire engine on our extended warranty! After $14,000 of repair & labor cost, we got our car back. We have only had the chance to drive 30k miles until it broke again on the middle of George bush in Irving on the way to the little mermaid show in ft worth with all 4 of my kids in the car! We have four daughters, ages 6, 4, and 3 year-old twins. This car is a family vehicle and it's purpose is to SAFELY transport my family to all of our various activities and responsibilities... church, school, grocery store etc. It was so dangerous and scary!! After being stranded on the side of the highway for 45min in the hot Texas summer we Thankfully we were able to get help from the police officers & AAA !!! They said this is unheard of and extremely dangerous & inconvenient! We took it back to Jim Beardon, who was sarcastic & rude said that it was not the engine or their fault but they would check it.. sure enough it was!!! We had to prove that we have been maintaining the car well... Which we have gotten oil changes every 3 to 5000 miles at NTB. She went on to say NTB was not a reputable company but they would have to accept it because we had all the documents of it all so they then had to give us ANOTHER ENGINE!! In an 18 month span! We haven't had our car with a new engine back for one and it's already broken agaiin! Jim was awful his manager said her hands were tied and even the hm just said he couldn't help anymore than he already has! We are now calling GMC again!!! Never go here! Never buy GMC ! Save your money and save your family from a dangerous and costly dealership & Big company that won't stand behind their work! read more

This a great place to purchase a lightly used, great looking vehicle. Prices couldn't be matched at any of the other places I looked, and service was phenomenal. They also have a great selection - much better than any of the other dealers in the area. My salesman was Dave Deshazo. He was friendly, knowledgeable, patient, and in no way pressured me to make a sale. I will definitely be returning there when I am ready to make another purchase. read more

I had a nice truck buying experience here. David S. and his manager Michael both made the transaction as smooth as possible. They gave me a fair trade value and a good price on a new 2015 GMC Canyon. David was low pressure and that made me much more comfortable with my decision. He even took the time to go ahead and let me drive a 2015 Yukon Denali as I was considering that vehicle too. In the end I loved the lighter weight, utility, and cheaper price tag of the Canyon so it won. After negotiating trade and price I was able to put down a small deposit and then return the next day to finalize everything and pick up the truck. Super convenient for my schedule. David took time to setup the Onstar and go over as many features as I would allow. The man in finance (sorry I forgot the name) was nice as well. I was paying cash and he didn't try to beat me up by pushing a lease and wasn't too high pressure when I told him I didn't want the extended warranty at this time. They even allowed me to go ahead and take the truck and my wife was able to drop by a bit later to sign over the title for my trade. I'm not really brand loyal but I do like this GMC and I'd buy a GMC from Ewing again. read more

Kevin and Andre did a fantastic job with everything, they did not get impatient and worked to find a solution that my wife and I are extremely happy! I cannot say enough for Andre as I have known him for a few years and he is just a pleasure to work with. read more

Horrible workmanship and liars! I took my benz out there because they are connected with MB of Plano. It was insurance work that other party was paying for so that was all good. BUT once i got my car back, i literally had to take it back 3-4 times for work not done properly. C'mon...3-4 times of repeated work?!? Get your shit together is all i have to say! Even after all this hassle, Ewing did a great job sticking me with hundreds of dollars of rental car fees (which they were supposed to pay for due to the car being back on the shop so many times AFTER their first finished final work). Do not go to these guys especially if you have an expensive car. Horrible workmanship and liars!!! read more

Bought a used SUV this weekend. Worked with Don Yancy. He is friendly, helpful, knowledgeable and not pushy at all. We had been looking at a similar vehicle at another dealership that was much lower price but after speaking with Don, realized it was not going to suffice for what we needed. Don did his best to get us an affordable price so we could get the better vehicle. Finance guy was also quick and friendly. One of the more pleasant vehicle purchase experiences I have had. Would have been 5 stars except for the grumpy sales manager sitting in the glass office. Just made it a tad uncomfortable. 5 stars for Don. read more

Terrible service department! Impossible to get an appointment unless you show up in person. Phone rings and rings. Eventually someone answers and says "everyone is busy-I'll take your name and number and have someone call you back." They NEVER call back. This is a pattern I've experienced over and over. Today, after not getting a call back which was no surprise I asked for a manager. Got his voice mail and I left a message expressing my frustration and asked for a call back, and if you don't return my call I will write a candid review and find a different dealership where I'm actually able to schedule an appointment. No return call so guess they just don't care. I would not recommend this dealership if you plan to utilize service department! read more

These guys are great...I'm not the easiest person to deal with when i'm looking for a new car having been in dealership management in California for 12 years...I understand how the game is played...I reached out to 3 dealers when I was looking to get a new Buick Enclave...told em my background up front and went from there...the other 2 dealers tried to treat me like I was stupid but Randy Harp at Ewing and I worked through the situation (all via email by the way) and I got a great deal...Plus, they're nice as could be...They get my 5 Star recommendation... read more

I had my truck towed all the way from Rockwall, because I know I can trust Rick and he will handle things quickly and courteously.

I brought in my 2011 Buick Lacrosse in for AC repairs. It is the middle of summer here in Texas so it was crucial that it be repaired. Steve, the customer service rep, has been here a while since he helped me about a year ago. He remembered who I was. He has a way of making all his customers feel very important. My car had several issues and the compressor was on back order. Not only did Steve call me every couple of days, he was personable and friendly even though I know he was completely swamped. It is SO hard to find employees like Steve. My husband and I own Powerhouse Films and we know that when you find someone like Steve you are extremely lucky. Ewing Buick has a good reputation with strong customer retention skills. I will continue to do business with Ewing and tell everyone I know about the great experiences I've had with you!!! ps- give Steve a vacation :) read more

Had a great experience getting a vehicle here. The salesmen were not too pushy (Darrell and Randy) and after doing research on the internet and test driving took the Terrain home after a weekend (they let me take one to test drive for a weekend). Everyone was very upfront and informative. I am not much of a negotiator so I'm not sure what the experience would have been like from that perspective. When I was taking the car home, I met everyone from the service manager to the financial manager-all were very considerate and very customer oriented. Took me through the ropes on all of the bells and whistles on the car and then drove me over to service so I would know where to take the car. Not sure about the service department as the car is new, but all in all-everyone seems very friendly and helpful. read more

Warranty engine repair my 77K mile car went without a hitch with the service manager calling me every day to update for a week and a half, easily the best experience I have had for car maintenance in my life read more