When I say the WORST customer service...believe me. Customer service representative tried to help…read moreme but was unable too...so she called for someone to come assist me. NO ONE ever came so I walked back to front. Another associate came up and then she walked me back asking some of the other sales associate if they knew anything about plumbing. There were 2 men that never acknowledge or volunteered to assist me or get someone to assist me. They were too involved with each other (blatantly ignoring me). The associate finally got someone to assist me. He tried but was not able to assist me but Thank you Brent for trying. Clearly customer service is not something this store cares about. Big disappointment! Training needs to be done on Customer Sevice ASAP!

You walk in this store & there is someone to greet you & ask what they can help you with…read more I was directed to the exact aisle & found the box I needed, It was $14..00 less than the same box at the UPS store, I thought they 'specialized' in boxes? The lady at the UPS store apologized. I called around to Office Depot & U-Haul and went to two other stores before I found exactly what I needed at Lowes, PLUS they offer a 10% Vet discount. Lowes, yes it's a big box store but somebody needs to give Home Depot some completion to keep prices in check, plus they are a huge employer in the state of NC creating jobs and stimulating the economy.

I wanted to share with you the incredible customer service I received from Sabrina and Lourdes on…read moreSat the 18th of January 2025. Sabrina greeted me when I entered the store and immediately had solutions for my returns and new purchases. I had placed an online order an hour earlier as I left the Independence Blvd Store that morning hoping to snag a clearance item. As I was directed to the section of the store for the patio cushions, I was going to return and purchase matching cushions, as the Pineville store definitely had more inventory! Again, Sabrina was training a new cashier and was so helpful to both of us as we navigated the process to get me out of there. In addition, Lourdes helped to expedite and bring the item that I ordered online to me, which was so generous! Both of these team members went above and beyond in customer service for me today and I wanted the district manager and the store manager to please recognize both of them and let them know that I'm telling everyone to shop at the Pineville store, even though I live Uptown. Thank you so much Sabrina and Lourdes for making my day and my interaction with you both so easy and enjoyable.

Morgan was extremely helpful. She was willing to jump on top of the large shelves to bring down the…read morevery large pots. She answered all our questions with a smile. She made it a great experience!

Super helpful and great prices. All the staff is great at making sure you're greeted and where to…read morefind everything.

Great for every kind of tool. They had new and used at reasonable prices! Will definitely be back!read more

Once again, S-W comes through and delivers on service and quality…read more IF you go to H Depot or Low's you'll be disappointed if you're trying to match paint. It's just not something they are equipped to do. That's why you want to go to S-W! Yes, they are busy, so ask yourself why. It's because they are the 'go to' store for the DIY tribe, the Contractors and folks who need education on doing paint the right way. My third time using this location and once again the deliver. I knew my paint detail from previous orders. I called right when they opened at 7a and they were already busy on a Tuesday morning. Tristan took my info and asked for a 1/2 hour. When I rolled in 1/2 hour later, there was a line of course but he had the paint ready and I was in and out in minutes. They also have a Paint Points program you can use on-line which offers great discounts and access to resources anyone painting will value. DON'T go in there in a hurry and expect to get immediate service. Have your FACTS ready, your samples in hand for matching and pack your patience. Otherwise you'll be like all these other reviewers who expect it to be like a fast food drive thru cause it ain't that. YES, they STILL honor the 15% off for Vets!

Terrible service. Tattoo girl had a lot of attitude. She is supposed to know about paint…read moreinstead of being rude

So this review is long overdue, but better late than never. We purchased a hot tub from FOL and…read morewere extremely pleased with the sales and installation process. In talking with Andrey during the installation, we learned FOL also does landscaping, outdoor patio and kitchens etc. We contracted with FOL to have 12 trees (a combination of thujas and arborvitae), azaleas and purple fountain grass. We also had them extend the sprinkler system into the back yard. Couldn't be more pleased with all of the work the team did. Again, great sales and service and follow up when we had questions. Highly recommend you reach out to Andrey for your needs.

Do not waste your time on the Tent sales. There $7999 grill island to suck you in is less than 6k…read moreon other grill web sites. All of there sales prices on grill islands are still way high. They show limited quantities of product and then tell you it was a damaged item that already sold. No where in the description did it say floor model or damaged. It says limited quantities, that implies multiple are available. They are bait and switch. We had them out a few years ago for a custom made kitchen. They add 10% as a site cleanup/management fee. They said they make the custom kitchens mostly offsite and finish a few things onsite. So i am not sure what the 10% fee is.

Purchased 3 ea of their 5-6 foot Emerald Green Arborvitae in March 2026, only to have 2 die. In…read moreprep for shipping, the tree rootballs were cut poorly causing stress on the trees. Once the trees showed stress they were outside the company's 30 day warranty- they replaced 1 tree but it suffered the same pre shipping rootball butchering, and is dying. Brighter Blooms is not taking any responsibility for their poor processing but blames my ivy crowding the ground- meanwhile 5 other Emerald Arborvitae from two different vendors are thriving next to them. Crummy 30 day warranty and poor plant damage from shipping packages make this company a very poor choice.

One star is too many One star is too many: Ordered 3…read morefive-foot Autumn Blaze Maples and 2 six-foot Shademaster Honeylocusts: all arrived having had their tops (their apexes) lopped off to fit in the boxes. I suspected they wouldn't grow correctly, and I was later proven correct. A customer service chat had me convinced that it might or might not have started with a live human but definitely ended with an AI agent. Nothing was resolved. An approximately $600 order and a growing season of effort wasted. Btw, during the chat, the agent admitted that it is their standard practice to lop off the apexes of their saplings to fit in shipping boxes. Is that what you want? My advice is to stay away from Bighter Blooms Nursery.

Very helpful and informative (and non-pushy) salesman, Mooen. He craftily keep the waste carpet…read moreyardage to a minimum after measuring in our home. His two carpet layers worked long and hard and did a tremendously fine job of getting the furniture moved in/out and the carpet laid well! Well-done job! I can heartily recommend.

Jay at Carpet & Flooring saved the day! They were able to install my carpet the next day after…read moreEmpire Today suddenly canceled my carpet installation. I only wish I had called Jay first, he was friendly and very knowledgeable. Rare to find such great service!! I would highly recommend this company! I plan to have them install my basement floors in the near future.

I was just in this store for more than 5 minutes and no one offered assistance. There were 3…read moreladies working and 2 other customers in the store. I recorded a video to share with the DD about the lack of service. This was not the first time I've experienced this lack of customer service but it will surely be the last. I had to give them a star in order to post the review. I would actually give them a 0.

I had an awful experience at your Kirkland's store at 13540 Hoover Creek Blvd Charlotte, NC. I…read moretried to use my birthday coupon ($5 off 25), the email clearly states that I can use it in person or online. They said I was not in the system and I couldn't use my coupon. The manager and the employee were both rude and unprofessional. It seemed like I was just bothering them because I wanted to use my coupon. They said I wasn't in the system, but if I'm receiving emails and birthday coupons I clearly am. They also told me I could call if i didn't like it. I'm so appalled and will tell everyone about my horrible experience.

We looked everywhere before landing in Z home furnishings, I've got to say that David made our…read moredesign journey SO easy, he was very knowledgeable in his products, what we could do with it (leather, feet & nail choices). Said it would take 20 weeks, it arrived early and we are both elated and pleased with our 2 couches & ottoman. Received several compliments already! We highly recommend David and Z Home to anyone looking for affordable customizable high quality furniture.

Absolutely the best in fine upholstered furniture. I purchased a beautiful sofa and a gorgeous…read morechair with ottoman from David. He recently moved to the Fort Mill/Tega Cay area and is open on Saturday and Sunday but I called him and he met me at the store on Thursday at 2:00 pm. He is very open to making appointments. You should call and see the beautiful furniture he has!

As long as the rugs work for you, it's OK. Fast delivery. Most of the rugs are decent quality for…read morethe price. The return policy is what really stinks. Sure you can return it within 30 days but you have to be able to wrap it back up, get the label from the company, label the package and deliver it yourself to a UPS store. There is not a UPS store anywhere close to me to make this happen since I'm rural and I have a small car. I can see them doing this for a general return, but I was going to buy a replacement and I don't see why they can't pick it up when they bring the replacement. Seems absurd. Obviously they don't want repeat business.

.Thanks I really appreciate it…read more Super respectful, Meredith is wonderful. It's a great place that's local so deliveries are very fast if you're in the charlotte area. Can't wait for my Christmas rug