This store is incredible! I prioritize patronizing small business, and this is a family franchise…read more Normally it's annoying when sales associates come to you so quickly, but this is a new store for me and I was grateful for the guidance! The store has everything you need - but unlike Home Depot, things are organized intuitively. The options are pared down to things you may actually need if you're looking for the basics - no more wandering aisles like a lost puppy! The prices for the items we purchased were comparable to Home Depot - no markups! And again, the environment is much less intimidating. Extra points because they have a cute lazy shop cat who prefers to be respected LOL

It's been almost 2 yrs since my last review and thought it might be good to update. I've continued…read moreto receive great customer service here by everyone that I come in contact with. The 2 notable ones are Tracy and Dennis. Let me start with Dennis first. They remodeled their store and now the fasteners/nuts/bolts area has been expanded and I love this. Most of the time I come it's because I need some fitting that broke or something with something I have and I don't need 100 of them, just 1 or a few. All the Ace Hardwares are perfect for this and I've never NOT found what I needed. Dennis has helped me most of the time when I come, which isn't too frequent, but maybe a few times a year. He is always very patient. Sometimes it's with a project and he offers suggestions. Thank you, Dennis. Tracy is a newer person for me from the past year. I don't remember why I came in, but he was the person to help me. He's retired from his career and just wanted to still work, but not in a high pressured career. We've had some really great conversations. He is very personable and super, super helpful. I needed to fix my dripping shower faucet and asked him for suggestions. He gave me lots of sound advice, which all of them really helped me. Unfortunately this Ace did not have the parts I needed for my particular showers, but the advice he gave was invaluable and saved me hundreds of dollars. I was able to change out the shower spout, handle, shower heads with new stuff and all by myself. This turned out to be fairly easy, so I thought why not to tackle my master bath, that had similar shower fixtures. The master bath was a little trickier, and took a bit longer, but I was able to change all the shower fixtures minus the drains all by myself without incident and everything is working great. I did this back over 3 months ago and everything still works fantastically. Tracy did advise that replacing the drains was a bit more difficult. He didn't say don't do this, but the thought of having to perhaps replace plumbing and the showers did not appeal to me. So, the drains remained. I also wanted to change out the sink faucet in the first bathroom. He talked about the hard water deposits we have and how to replace the faucet. He showed me a tool, a sink wrench, to help me loosen and get into tight spaces. My husband really was the one that went under the sink to do all this. I am grateful. This was a bit more difficult than we had hoped because whomever installed the prior faucet really glued EVERYTHING down well, which required my husband to use a DeWalt cutting tool to get the parts out. Since the first bathroom turned out well, we also did the Master Baths both faucets - replacing them. Thank you, Tracy, for your guidance and direction in this, for caring enough to be specific to empower me/us to do these repairs to our home and saving hundreds in labor and not needing to call out a plumber to do all this. Both Dennis & Tracy are true assets to this Ace Hardware location. Thank you for caring about your customers and going above and beyond every time. God bless you and the rest of the employees here.

Update: They credited some money back, so I'm giving them 4 stars. Because they did address the…read moreissue. We purchased a Toto Washlet and a toilet to go with it from the Mesa sales office. The toilet was sold to us as one with the ability to hide the hose in the back (extra hole so the water hose wouldn't stick out to the side). After it was installed, we noticed this feature was NOT included.

First time to this location never had a problem at any of the other locations. Went in to pickup a…read morewill call order (placed about an hour ago), the SALES clerk red hair with a bread was very rude from the start. I told him I was here to pickup a will call order and I give him my company name. He went over picked up a paper on the back counter went to his computer, after awhile he grabs his stool and sits down still says nothing. I walk away for a few walk back up to the counter he states looking to see if we have this in our warehouse. I attempted to tell hm I placed this order on the phone and dont understand because the person I talked on the phone (I think John) stated that they only had so many in stock at THIS LOCATION. I told him I'll take them and asked to put them on will call to pick them up with in an hour. I this point RED got upset and stated "first you need to calm down" that did it, went from bad to worst. I left after telling him to F off. Next day I call the store manager told him what happened he stated that he got a complete other side of the story and I could tell he did not really care. Sure they have cameras and I told him he should review the cameras. This is the first time in 61 years I have ever left a review good or bad. Mr. RED should go work for MVD not a good company like CAS!!!! Wow, I just look at all the negative reviews at this site after I posted, its to bad that this location is making this company look so bad. Not sure who runs the Flagstaff location but they should send the Flagstaff manger to Mesa to work on some much needed sales skills.

I have been going to Ace for Decades, BECAUSE of their service and how they treat their customers,…read moreas if they want to keep them! Today I went in because I had bought a 6 pack of LED flood light bulbs for our kitchen, when only 2 were bad at that time. Now it is 6 months later, and in trying to use the other new bulbs I found that only 1 of the 4 worked, and the rest were defective from the factory! I took the box back with the receipt, when the cashiers told me that THEIR WARRANTY to exchange or return items is only 30 days, even though the warranty from the manufacturer is 5 years. Therefore if I try to exchange defective items after 31 days, they will refer me to the manufacturer. I realize that each Ace is privately owned, which is why I try to patronize them whenever possible. Unfortunately I cannot count on them given their rigid policy, so I guess I will go to Home Depot from now on, as they would have exchanged these defective bulbs after 6 months, regardless of their store policy. There is such a thing as the "spirit of the law" versus the "Letter of the law", and even the big box stores will look at the facts before chasing customers away. Too bad that the owner of this Ace stores does not give their people the latitude to make decisions that will maintain their customer relations, especially when they could have easily exchanged these bulbs with their distributor. UPDATED on 5/27/26: Since leaving this review I reached out to the manufacturer of these bulbs, and they then sent me 3 more bulbs to replace these non-working ones. I also received an e-mail from a manager of the company, when they advised me that they wanted to make this right, and that I could return to the store to exchange these bulbs. I replied that I had already had them replaced by the manufacturer, but I greatly appreciate their review and willingness to follow through in this exchange. I now understand that nothing is returnable at Ace after 30 days, just like with Amazon! I will return back to Ace in the future, but I will have to check everything within their 30 day return period in order to avoid this issue again. Any warranty claims may only be resolved directly with the manufacturer.

Last summer my wife said she wanted to buy me a smoker for Father's Day! She had one all picked out…read moreon Home Depot's website. I told her absolutely not! Ace delivers and installs all their grills for no additional charge that cost over a certain dollar amount. I think it's $399. Even though Ace features Traeger products, they sell other brands as well. We ended up buying a Recteq. The smoker arrived a day or two prior to when the website stated it would. Ruggiero's Ace had a couple guys deliver it to our house and they had it set up very quickly. The smoker has worked flawlessly ever since. And I use it a lot! We buy all our supplies from there as well. I realize that you can buy spice blends, sauces and pellets for less elsewhere, but will you get better service? And I always use the Ace app. There are some good deals to be had on there!

It isn't easy to get in or out here from Gantzel, no matter which way you are heading. But I was in…read morethe neighborhood and needed a key made so I decided to give this place a shot. They do have a lot of things here for your handyman needs, and their bbq grill selection out front is pretty extensive. The employees weren't exactly friendly though. I don't know what the guy making the keys was up to before I showed up, but I have to believe it was solving world hunger or something more important cause he sure was pissed when I interrupted him and asked him to make a key for me.

Great local hardware store. MIL has come here for years and the staff is always friendly and…read morehelpful!

Everyone is kind and helpful. I have never had to search for an employee to help me find an item…read morelike I've had to do countless times at competitors stores. They have always had what I needed and a good variety. The app definitely has additional perks.

Stopped by last night about an hour prior to their closing time looking for a table. There was an…read moreemployee organizing stuff outside and he quickly greeted me as I walked to the door. I walked in and another employee greeted me. I must've then had a confused look or an "I need help" look because then another employee asked me if I needed help. He ended up pointing me to the right direction and I found the needed table right away! Everyone was super friendly and welcoming! I will continue coming back to this location!

Shannon and Cody are awesome they take care of the every time I need materials for jobs no…read morequestions asked. Definitely the best pioneer in town. Highly recommend. -Jaeden Ohanadreamscapes and development

Stopped in unsure if a huge landscaping place like Pioneer would assist me with rock for a very…read moresmall pond project in my backyard. I somewhat anticipated they'd recommend I go to somewhere like Home Depot, but they didn't. I was happy to find out I was able to get a small quantity of river rocks for the project there. When you go in ask for Shannon, she was very helpful.

I LOVE harbor freight! I mean sure, not all of their stuff…read moreis going to last a lifetime or anything but they have PRETTY much anything you ever need in way of tools. The staff is always helpful and friendly and they all have the attitude that they are going to take care of the customer, PERIOD! And the prices? Like I said, maybe their stuff won't last a lifetime but I think for the most part, you get your money's worth!!! It's like Disney land for the working folks!

I enjoy the fact that I can walk into harbor when I need something real quick and not only do they…read morecarry what I am looking for but it doesn't cost me a fortune either. If I am ever having a hard time finding something the staff is always there to help too. Easy in easy out!

Been here, done that... we've made purchases here multiple times since building our home 12 years…read moreago and never stopped to think about reviewing their exceptional variety and assortment of interior, exterior, ornamental, functional and/or discretionary lighting, plus some other things like mirrors, frames, tables, etc. etc. If they don't have it in the showroom, they'll get it if its still manufactured! Their prices are reasonable. Their customer services is excellent. Nuff said! We keep coming back.

How many psychiatrist's does it take to change a light bulb?…read more Only one...but the light bulb must be willing to change. :) If you are on the hunt for a chandelier to swing from, a lamp for that corner of your mind, a mirror to gaze at longingly, a ceiling fan to blow your skirt up, or just a lamp shade to put on and wear, you've arrived! Plus they have light bulbs for that shining idea that hit your head. This tremendous place has terrific service and quality items for every need in your light life. Miss Jaime was wonderful and patient accommodating us with questions, sifting through inventory, and coming up with marvelous sale items. Please make note to spend plenty of time as the extensive inventory is lit! No really, the lights are "on" allowing most floor samples to be viewed. How bright is that?! Can't imagine what the electric bill is like! So lets help em out by purchasing illuminating home decor. They were so polite and marvelous here at Lamps Plus, I had to give them a glowing review. Easy to access, plenty of parking, and they'll help you carry items to your vehicle. Don't forget to ask about their 10% off certain items just for signing up! As always, thank you for reading! Enjoy life while staying safe.