Excalibur responded to my tenants emergency, water heater out. Excalibur installed new water heater the next morning, tenants were very pleased. read more

Every one hate when your water heaters suddenly stop working but, calling and working with Excalibur made the process Easier and I loved the value I was given. Please for your own peace of mind call Excalibur. read more

I had a slab leakage. After Jason ran a whole day's manifold diagnosis, he claimed he found out the leaking line. According to him, he isolated the line, the leakage should stop. The pic shows how it looked like a few days later, water was all over my garage. Texted and Called Jason several times, no response. I wrote email to Excalibur, but nobody ever replied. I paid $1000+ for the diagnosis, Excalibur only invoiced $900+. Called them multiple times, I was told by Bryce that Jason would call me back or Bobby (master plumber) would call me. A month has passed, no calls. read more

Excalibur Plumbing - Plumbing Near Me - Leander, Texas

Great product. Great installation. Knowledgeable installer. Professional crew. The water heater is working really well.

Service was fast and quality top notch! Definitely recommend! Blake was quick to respond and very patient with all our questions.

It was really more of a 3.5 star rating. 4 stars from answering the phone 4 stars for getting on the schedule quickly 3 stars for the Technician--NOT a plumber & this is being generous because he was nice 2 stars for the price of the work actually done They charge $200 an hour just to look around for a leak. I agreed out of desperation because my entire first floor floor had flooded. If they actually do anything besides look to diagnose, there are additional charges. They charged me $249 to auger the main sewer line 50 feet. He didn't even have one long enough with him. And after not actually finishing the introducing the auger, the city came by and found the problem but I was still charged over $400 for his wandering around and semi putting the auger down the main line. The real kicker though was that on the invoice statement, he stated that the home has been vacant for two years! That was an out right, absolute lie! And now my insurance company is questioning this. I told him that I purchased the home two years ago! I said it has never been vacant. Now I have to provide loads of documentation for the insurance company for them to decide if they are going to cover it. This was part of the damage done during the freezing storms here! He was a nice guy but I was not impressed with his skills or lack of, at all. read more

We needed a new hot water heater. Service was fast, efficient and good rate. I would recommend Excalibur Plumbing to all my family and friends! read more

Installed an RO system that is now leaking and they won't stand behind their work. Blake was unwilling to send a tech out AFTER his company had committed that they would. I've used Excalibur for tons of jobs and will NEVER use them again. Poor customer service. read more

So...if you're looking for a warm and fuzzy receptionist, stop now. Also, if you're looking for good communication, that may also need some work, but I wanna give big props to Eddie he gets 10 outta 5 stars. He thought he was coming for an estimate in the afternoon but I'd confirmed the week before they'd be there between 8-9 am, to get the job done! So, Long story short, if you're looking for a "bend-over-backwards- to-make-it-right" kinda guy, Eddie, at Excalibur, is your man. Long story long, read on: I had scheduled a follow-up appointment with Excalibur 2 months ahead (had an assessment and estimate done some time ago, and I live out of state, also had to have the HOA notify the other condo dwellers about the water shut off ahead of time ) So, Eddie showed up and saw I had a literal tower of faucets and parts that I'd been advised to buy for the work, he was pretty confused. (He thought he was there to "have a look around" not to do the repairs). He was not certain that all of the fixtures needed replacing at all, and methodically tested water pressure to the building, and checked out the sediment in 8-10 possible traps and quickly determined a flush and a few flow valves would like remedy 90% of the issues I'd been having. In the end I returned the fixtures to the tune of nearly 800$, and got great advice along the way. He was meticulous with his pricing disclosures, professional, and knowledgeable. I'll go through this company again, but you know who I'll be asking for!!! read more

We had a water heater fail two days ago. I called another plumber and was quoted $2500. We thought that was high but with the virus outbreak we were happy to get someone out. The install was to happen the next day. I got on our neighborhood page and got a recommendation for Excalibur and was told that person paid about $1350. I immediately placed a call, cancelled my appointment with the other company. First thing the next morning EXCALIBUR called, came out installed my new heater and charged me just about what the others had paid. The service was awesome, timely and they honored social distancing. I also saved over $1000!! No price gouging with Excalibur!! I highly recommend this honest company. Thank you Excalibur for such honest service!!! read more

We had an issue with our water heater, thought it was bad. Excalibur Plumbing was recommended by a couple people in our neighborhood so we gave them a call. Micheal was very professional he explained what was going on and fixed it. He is very reasonable we will for sure use Excalibur again for any plumbing issues we may have. ***HIGHLY RECOMMENDED*** read more

I've used this business in the past and had pretty good luck. They replaced a water heater in my old house and fixed a few minor issues in my new house. My current water heater just decided to go out. It was 15 years old so I guess it was time. I contacted several plumbers, including Excalibur, to quote a new water heater and I got an automated response from Excalibur asking me to contact their local office. I ended up chatting with one of the reps via their website who took down my information and said someone would be in touch. No one ever called. In hindsight, I should have called their office instead of chatting with a rep online but when your juggling work, multiple bidders, and screaming kids, you've got to do what's most convenient. I had to give the business to someone else who managed to show up within a few hours of sending a quote to me. read more

I called Excalibur to ask to borrow a pipe cutting tool, as a piece of rebar got lodged into my car. The very kind gentleman, Rich, came out to look at my car and he was able to remove the rebar for me! I had tried for 30 minutes to remove it, and decided I'd need to cut part of it so I could drive to a car place to have it extracted. If they are that responsive to a stray lady near their parking lot, they must treat customers awesomely! read more

Excalibur Plumbing - Plumbing Near Me - Leander, Texas

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I had a water heater replaced yesterday 07/22/19 and tonight water overflowed into my garage. No after hours phone line. Had to shut off water from the city side. I have brand new furniture stored in my garage. The reason I had my old water heater replaced was to prevent this from happening! I hope these guys respond promptly tomorrow morning and make this right! read more

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Put in two hot water heaters last year. had leak on Saturday morning, I called them and was told someone would be here on Monday! Not good. Meanwhile, my room is filling up with water! read more

Just found out the "work" they did installing our shower fixtures last August have been ***LEAKING*** inside the walls. There's mold everywhere, thanks to Jeff. Beware. He couldn't have cared less when he came--kept saying he couldn't do this, wouldn't do that, etc. Outrageous estimates for additional work, too. Now I know why. Inept product that we're now on the hook for. read more

$1000 to replace a $100 pilot assembly? No way! Use Excalibur your own risk. They came out to check our water heater because the pilot light wouldn't start. Tech quotes me almost $1000 to replace the gas burner assembly, which is a non-functional part and only used to hold the gas. The part is $140 online and takes about 15 minutes tops to install. His other option was to replace the whole water heater. I almost laughed in his face. Never mind that the gas burner assembly is not even the problem with the unit and I was told by the manufacturer they almost never have to replace those. Manufacturer then sent me the replacement part, for free, after troubleshooting over the phone, which I installed in 5 minutes. read more

After we request service, we were fortunate Jeff came to our house quickly and help us checked all the pipe and potential leaks may have happened during the storm. Jeff wore a mask the whole time, and was polite and professional throughout the process, and still try to minimize the mess. I recommend them because I felt they genuinely wanted to help as much as possible during this crisis. read more

I had a great experience with them recently when they came out to my house to fix a leaking hose bib. It turned out that I needed a new pipe which required going in through the wall of the bedroom. Eddie was very professional, showed me and explained everything he was doing, and was very friendly to me and my dog. read more

I called 5 different plumbers in Liberty Hill and Leander and either received no call backs or they said they had all the work they could eat. When I called Excalibur, they fit me into their schedule. They wanted my business. The tech came out, fixed the busted pipe and was done in less than an hour. Fantastic all around experience. Thanks! read more

Late yesterday afternoon the the pipe to the outside faucet of our home broke. To stop the the flow of water I had to cut the water to our house. I started calling plumbers, hoping someone would come respond the same day and repair the pipe. Two of the four plumbers I called, there was no answer and I left messages asking them to return my call. The third plumbing company answered the phone but told me the dispatcher would return my call to schedule the repair. When I called Excalibur, they answered the phone and told me they would respond. Within 20 minutes the Excalibur employee (Richard) was at our home, repaired the break and the water to our home was restored. Excalibur was responsive, friendly, and did a great job! . read more

I very highly recommend this company! They are the best. They are professional, knowledgeable, and so easy to work with. Jason resolved two separate plumbing issues that I had and I couldn't be more satisfied. So if the time comes and you need plumbing work done, these are the people you will want to call. Believe me, you will be totally pleased with them. Thank you, Ron read more

I called many places all over the Austin area to get a quote on having my water heater replaced. I spoke with both Bob and Richard at Excalibur. They were able to quote over the phone after I gave them information on what I currently had at my home and what I was looking to replace with. They were friendly, helpful and responsive throughout the entire process. They were extremely compeitive on pricing using a flat fee system. I was so impressed I opted to go for the additional warranty that they offer. I was able to book for Friday service on a Tuesday and they showed up on time first thing Friday morning, were very professional and did an outstanding job installing the new water heater. Bob also called after my installation to make sure everything was done to my satisfaction. I am very pleased with my service and will use them in the future! read more

First of all let me say that we have used Excalibur Plumbing in the past and they have done good work and at a reasonable price. This last time, we had them send a plumber to come out to flush the water heater at our residence and at a rental home we own. All seemed to go well, and it was the same plumber that did both houses, but after he left we noticed that we didn't have hot water in our house. Then we checked the rental house and the water heater was dripping from the faucet. Since it was after hours on Friday, no one at the main number answered and there's no ph number for emergency calls. I was able to call back the plumber that actually did the service, and he was rude and abrupt to me , said he couldn't go back out, and to contact the main number. When my husband called him back after trying again to reach the main number, he was much more pleasant to him ,but insistent that he could not come back out to take care of the problems. He them advised my husband how to turn hot water back on that he forgot to do when he serviced our water heater, and to tighten the valve or faucet on the rental house water heater. The water heater continued to drip even after tightening it, and my husband had to run a hose from it out of the garage.Both things should have been taken care of when he serviced both houses. We had left several messages at the main number, but no one ever called us back on Monday. read more

We had a leak under the kitchen sink and a wobbly faucet. You never know who to trust. After searching many plumbing company reviews, we chose Excalibur Plumbing. So glad we did!! From setting up the appointment (Brice was friendly and listened to our issues) to the actual service call. Eddie Guerrero was experienced, knowledgeable and very nice. Issues were addressed timely and price in line. We have finally found a trustworthy and honest plumbing company. Thank you Excalibur Plumbing and Eddie, who I will always request in the future. read more

After finding so many high rated reviews of these people on Angie's list, I called to get an estimate done for some work. They scheduled us for Monday between 12 and 3, they have 2 phone numbers to reach us and communicate with us. It's now almost 5, no phone call, no plumber. I would appreciate it if they would just say "we don't want your business". Sitting around wasting over half a day waiting for someone to not show up has cost us time spent not at work, literally this company has cost us money without even doing anything. Not even a phone call. read more

We recently wanted a plumber to make some modifications to our plumbing. On the recommendation of a neighbor, we called Excalibur Plumbing. We were very glad we did -- they came out the next day and promptly did the requested work at the previously agreed price. No issues. The plumber, Eddie G., was very knowledgable, and willing to teach us how to maintain the plumbing. I highly recommend Excalibur and Eddie G.. Eddie came back a day or two later to check whether we were still satisfied or had any questions. They're who I will call for my next plumbing job. read more

We called Excalibur on a Friday afternoon. This was a non-emergency call and within business hours. The technician showed up and ran a 75-foot snake less than 10 feet and let us know we likely had a broken septic pipe, near the city line and dirt was coming off of the snake. For this service, we were charged $339 to have someone come out to run a 75-foot snake less than 10 feet. I'm told this is the standard charge. We were then quoted $4100 to fix the likely broken pipe. There was mention of using the cost paid for the initial service and another discount of $199 if we went with their quote. When I called to discuss possibly putting us on the schedule, if we could agree to a price and offered them $3600 to do the job ($3562 is the actual math w/discounts). We even inquired about their financing and were told someone would call us back. No one called us back and they actually countered with $3800 which we declined. It is unfortunate that this company lost business because they chose to take advantage of the situation. Additionally, they even showed up at our house as they had "penciled us in" without our consent. I was even told by Management that now their crew has nothing on the books because they blocked off two days. With untrustworthy business practices, questionable quotes, and lack of communication - I would never recommend them. If you are this far down in my review, I suggest you call your city utilities first. Even if they find it's on the homeowner's side, they're free and ran a camera as well. read more

Used Excalibur a little bit ago and forgot to post a review. Service was amazing. They were upfront and honest with the work that needed to be done. No hidden fees or charges. They left the house cleaner than they found it and engaged with the family as if it were their own. Kids had lots of questions and as kids do, got in the way at times. They were professional and courteous and treated the kids as paying customers giving them answers and treating them with respect. I'd recommend them to anyone. read more

Wow. What an amazing experience. Found these guys on Home Adviser. They do phenomenal work. The installer John and the scheduler were great at communicating and informing me of next steps. My hot water heater went out at 10 am today I had hot water by 4:30 pm. Also better equipment at 20% less than Radiant or ABC. I'm blown away. I also have a 6 year warranty no questions asked. Geez these guys are legit and professional. read more

Recently, my water heater went out and I called three companies to schedule a quote during normal business hours. Excalibur was the only one to answer the phone and schedule me within 24 hours. Thomas and Richard arrived at my house and quickly wrote up a fair estimate and completed the work within about two hours. They were nothing but professional and also helped me with a super small repair (free of charge!) in my spare bathroom. Something wasn't quite right with the connection (probably due to my super old house!), and Thomas stayed until it was fixed, ensuring I had hot water, even though I'm sure he was ready to end his day and head home! I was home alone during the repair and felt very safe, treated fairly, and was given the best service I could ask for - as a female, this is all super important! Thanks guys! read more

These guys are the real deal. I love how they come out first for a complimentary consult. John was so professional and was completely honest with everything. He recommended that we have another company come out just for comparison. It was not needed. My uncle has his own plumbing company and I sent him a picture of the quote and he said the prices were very reasonable and that we should absolutely go with them. So glad we did! We now have amazing hot water pressure and the water is SO hot! Definitely call these guys up if you're considering having any plumbing work done in your house. read more

Told us that they would arrive between 2-6pm. At 5:30 they called me to say they would not be making it. Did not even offer an apology, tried to blame my wife for setting up the appointment they no showed to. read more

I thought I'd have to wait weeks to get my burst pipe fixed after the massive snow storm. They put me on a waitlist and said they'd get someone out between Fri and Sun. They called Sat morning and said someone would be here in 2 hours, and they were. Jason found the cracked pipe, fixed it, checked everything, and went above and beyond. He and the owner were both super friendly and professional. These are my favorite plumbers ever! read more

They needed to disconnect my water softener and see what was clogging up the cold water in the kitchen sink. He had it fixed quickly and have had no problems. I really appreciated talking to someone who knew plumbing when I called to schedule the visit. read more

I got a deal with them through Angie's list. They came to do a flush and refused to do it as my water heater was old. When I said there was no disclaimer or conditions to the flush stated on the offer, they checked with the "manager" and came back and said they won't do it. Mind you, they did not check the water heater. They just looked at it from the outside, said it was too old to flush (it is a 1997). They insisted it would have 'hard water' inside that they didn't want to be responsible for and made up some crazy excuse about how flushing it would cause more damage. Then then spent about 20 minutes trying to sell me a new hot water heater. Clearly, the entire offer was just a scam to up sell people. When I finally did get it flushed, surprise surprise, the plumber said that there was no hard water inside, that it flushed very fast and had no damage. I never got my money back from Angie's List but that is another story. read more

Very happy with Excalibur. The valve in my shower failed. They were able to come out quickly and do the repair. The work was solid, the service tech was very nice and did a great job. read more

Bought a plumbing service on Angie's list from Excaliber Plumbing and was completely satisfied with the service and professionalism Thomas gave us. I would recommend Excaliber to all who need a plumber. read more

Excalibur Plumbing - Plumbing Near Me - Leander, Texas

My old water heater began to leak. Excalibur was quick to get me scheduled. The servicemen explained what needed to be done and why. Excalibur replaced the water heater with a new, larger water heater and brought it up to the current code requirements. The brand they used is one that I researched and had excellent ratings. The switch out was not an easy task. After it was done, they took the time to show me key features and how to do maintenance. They were excellent overall! I would use them again and recommend highly to others. read more

Their pricing is fair especially compared to other plumbing companies. They came through same day to replace a water heater at a rental house, very grateful for them and I recommend. read more