My old water heater began to leak. Excalibur was quick to get me scheduled. The servicemen explained what needed to be done and why. Excalibur replaced the water heater with a new, larger water heater and brought it up to the current code requirements. The brand they used is one that I researched and had excellent ratings. The switch out was not an easy task. After it was done, they took the time to show me key features and how to do maintenance. They were excellent overall! I would use them again and recommend highly to others. read more

Their pricing is fair especially compared to other plumbing companies. They came through same day to replace a water heater at a rental house, very grateful for them and I recommend. read more

Evidently the city water lines are the homeowners' responsibility from the shut off valve in. Called Excalibur and John was at my house within 45min and had the issue fixed...loose fitting. Tightened it up, no service fee or charge. I was blown away. Obviously very honest and prompt. Thank you! read more

Reasonably priced, close by, friendly service, quick response and replacement of a leaking water spigot.

Jason came over today and got my hot water heater working again. Very professional, polite and competent. I recommend highly.

These guys saved us during the freeze had a broken copper pipe and needed to shut off water. We emailed on a Saturday morning of the most crazy week when everyone needed a plumber. They called us back! They emailed us! They gave us an appointment. LOVED them and their service. Thank you!! Telling all my friends! read more

These guys are fantastic. I felt their initial quote was a little on the high side at first, but I am so glad I had them do the work. They have proven to be honest and they absolutely look out for the customer. Without getting to specific, it took a couple trips to my home and home depot for the problem to be solved, but my plumber really went the extra mile to find a creative way to solve the issue that saved me thousands of dollars. Thank you again for your excellent service. read more

Our water heater was past its replacement date and was getting rusty as well as leaking into our garage. Bob, from Excalibur was flexible and informative and sent Corey on a saturday morning. We were told it would take 3 hours but Corey and another tech took out our old water heater and replaced it with a 50 gallon rheem water heater in under 2 hours. We appreciated the good deal and quick job! read more

We had a spot on the wall that looked like a water stain. Excalibur was able to come the same day. They sent out Eddie Guerrero. He was very polite and professional. He was very thorough in his investigation. Upon looking in the attic for possible leaks he found signs of roof leaks. There were no indications of a water leak. Thanks to the Excalibur team! read more

Eddie Guerrero came and drained our 2 water heaters today. He was very professional and thorough!!!!

These guys were Amazing! Two months ago my pilot light on my 15 year old water heater went out. They were out within three hours to relight and give us a quote on a tankless system. The bid was very reasonable so I called the operations manager and asked him if we should move forward with the installation or hold off until the old water heater died. Naturally I assumed he would push me to replace but he said he would hold off until the old one died. I was completely impressed that they didn't to encourage me to buy right away. Two months later on Thanksgiving it started leaking. I called Excalibar back on Thanksgiving thinking I would be leaving a message and they answered. Not only did they answer but they scheduled replacement of the hot water heater for Monday and it was done by the end of day on Monday. We couldn't be happier with the service or the tankless product. I would absolutely consider paying a little extra to get the recirculating system so that you have "on demand" hot water. It's really nice to jump in the shower and have hot water immediately. read more

I had a variety of little things that had built up over time that needed a plumber to fix then but I let them go as no single one was worth a call. Then when I had my stove moved and wanted the pipe extended so it fit properly I gave these guys a ring. Thomas came out and quoted the job and all the little things that had been bugging me. I picked out the major ones (budgets to be met, after all) and he got started. He worked quickly, cleanly, and professionally. Everyone was done right the first time and he came in a little under the estimate to boot. I would certainly recommend 'em and use 'em again. read more

We have apparently been on the schedule for 3 different days and still no one has showed up. Horrible- all I can say - don't bother calling them they will answer the phone - give you an appointment but then not show up! I gave them one star for simply answering the phone. read more

These guys were always great at keep me in the loop after snowcopolis 2021 while we had no water. We eventually used someone else that could schedule us in earlier, but the communications was highly appreciated. read more

Tale of woe: My hot water heater died on or about October 1. I was still paying off work I had done on my car and I have no major credit cards. On November 12, after paying off the car work, I looked at Home Advisor, found Excalibur Plumbing, read online reviews, and contacted them. I was able to get financing to have my water heater replaced. I spoke with Bob and after applying for financing, scheduled the work. Tuesday November 13, Bob called to let me know the team was on the way and would be at my home shortly. Alan and (sorry, I did not catch the young man's name- Craig, Greg?) showed up about a half an hour later. They were on time. Big plus! They replaced my water heater and installed a new Insinkerator. I am so impressed. They did such a good job. The cost was reasonable. I was able to get financing, a major plus which made it possible for us to have hot water again. The water heater is fabulous! And they insulated the water lines to and from the heater. I wasn't expecting that. Beautiful job. :) They took such care installing the disposal, making sure there were no leaks and even going to get an additional part. They had to rerun the drain lines and doodle about to get everything to fit and work correctly. First time I have had a working disposal in 9 or 10 years. Alan took time and exhibited extreme patience in talking to me, and explaining everything to my satisfaction, and his. Long/short: They responded to my query in a timely manner. They worked with me to be sure I got everything I needed and wanted. They communicate well and the team that came to my house worked well together and did a good job. They do excellent work for a reasonable price. Five stars! I will use them again. read more

So happy I called Excalibur when I noticed the hot water running red! Louie came out and determined that one of our water heaters was leaking and the other was likely to start shortly--both tanks were full of rust! I was able to schedule replacement for first thing the following morning. He was polite, honest, efficient, and even good with both kids and pets. He took the time to explain the type of plumbing we have and how that could affect future repairs if they become necessary. He made sure that I knew I would need a roofer to come and check the seals around the vents attached to the water heaters (they're in our attic), and he also went above and beyond in making sure that everything was cleaned up and in as good or better shape than when he arrived. I honestly can't say enough nice things about Louie and the crew at Excalibur. They will always be my first call if something goes wrong with our plumbing! read more

OK. We are a "member" with this company by paying for 3 years of on call service. Recently we called them to help with a clogged drain in a sink. They scheduled us 5 days out. OK not really helpful. But then when the guy showed up, he said that the drain is clogged. He will have to diagnose and fix and it will cost me $139. Hello! I called them to look into the clogged drain. He did not provide me with any new information. When I protested, he just left! Never going with this company again. read more

Once again disappointed with Excalibur. The service technician didn't even know where the anode rod was. He tried to tell me it's behind one of the control panels. Um, no, it's on the top of the tank. Here's a video to prove: https://www.youtube.com/watch?v=wzecqGyCllU and also this: "The anode rod in your Rheem water heater is located on top of your tank. More precisely, your magnesium or aluminum sacrificial anode is visible through a hexagonal head located in the center of your tank under a plastic cover.May 28, 2019" Highly recommend going with a different company. read more

We had Excalibur install a hot water heater a few years ago. They did great work and the price was reasonable. Our water softener is having problems, so we called them out again. The qoute was almost $2500, and the guy said he didn't know how much was parts vs labor. I am very disappointed and sorry I have been recommending them. I was expecting around $1000 based on my research and I will keep looking. read more

I've used Excalibur three times and am always impressed by their customer service and work. They are a great local company that I can depend on. read more

I have used Excalibur plumbing 4 or 5 times and each and every time they are outstanding. Today was Jacob and he was exceptional at keeping the house clean and getting the job done quickly. In the past I have had Louie come out and do work and he is exceptional as well. Quick, clean and efficient. Thanks for all you have done! read more

Terrible .........came back 3 times to fix an outside valve and would not stand up to their product and workmanship......... less than one month on one...also came back 3 times to fix a toilet...........never fixed correctly............We spent hundred and hundred of dollars for work that was shoddy............ read more

Let me put the bottom line first: Excalibur scheduled me in quickly, Thomas fixed the problems in a very timely manner, and I got a better discount. This is why I keep using this company - they're good! Of course it always happens when you're getting ready for work. My shower stopped draining, AND the toilet started leaking at the base, so something was going on. I've been using Excalibur for several years, and have a deal in place from Angie's List, so I called Excalibur and was given a time frame between 11 and 1. About 9:30 I called back to see if anyone could come out sooner and they bumped me up to between 10 and noon. Thomas got to the house, took a look and listened to what had happened. He set up a machine outside to go through and "chew up" whatever was causing the clog. It took him about 20 minutes and everything was cleared out. He tested all the drains and they were draining fine. In addition to getting the job done quick and right, Thomas also gave me a better discount than the one I had with Angie's List. read more

We have used Excalibur three times over the last several years and would not call anyone else! Our last visit was a leaking water heater which was old and needed replacing. They came out by noon with a commercial water heater which was 300.00 less than Lowes or Home Depot. Got it installed, up to code and re-routed the drain outside instead of inside the garage, gone by 2:30. Great Job! read more

Blake did a great job testing my water pressure and correctly adjusting it. Very knowledgeable and experienced. Highly recommend Excaliber!

Three stars as they were courteous & punctual. Dealing with plumbing companies in Austin area is like dealing with doctors or celebrities. They dictate the time, price, there are no guarantees, and you still pay them $300/hour. Like many other plumbing companies, even Excalibur didn't want to spend any time repairing or diagnosing. They come out and simply start offering you replacement options. It is the standard formula, even if a small part is malfunctioning, why spend time in opening, diagnosing & repairing when you can make thousands easily in 1-2 hrs and just replacing it. Free estimates are a hoax, when they come out - they simply offered me a replacement price, and when I asked about the issue, they said they will charge $99 to open and diagnose. Eventually, they give you such a high price point for repair that replacement just seems the only option. I asked them what the issue is - NO ANSWER besides, its old and needs to be replaced. I got their "free estimate" to replace the water heater which was $1300+. I insisted on repair as I do not like throwing away repairable appliances into landfills and destroy our environment, they said they will replace the parts but there will be NO GUARANTEES. They offered no expertise and couldnt even guess the issue or if the part replacement would work. Moreover, without diagnosing - they fed misinformation to my tenant that the water heater needed to be replaced, setting wrong expectations. I checked and water heaters I needed, and were available for as low as $500 online. So in any case, they are making over $300/hr on installation - not to mention the brands they install are low-end at best. My advice to consumers - - Always ask to diagnose and repair first, don't fall into the replacement trap - Check new appliance prices online, before committing - Ask for labor only, installation only rates - See if a handyman can do it for you, you dont need a master plumber for all jobs - Ask for which brand and capacity they will install for you and make informed decision. read more

A pipe burst underground in my yard and they were not only great about sending someone RIGHT AWAY to take care of the problem, but Thomas was incredibly gracious when I asked a bazillion questions and hovered a bit while he worked. End result: a price that I felt was fair for the amount of work that he did and a home that isn't going to float away from a broken pipe. I will absolutely use them again when I have any plumbing needs. read more

Affordable, professional, friendly, all in all a great job and a great experience! Thank, guys!

They get 2 stars because the my hot water heater was installed and it works fine. The problems started after the install. The install was done in January 2013. The city was supposed to inspect the install shortly after. In June, I realized the city had never come. I called Excalibur and got Chance, who at first could not find evidence we'd ever used them for a job. He even asked me "When you paid the plumber, did you pay him personally or write the check to us?" Clearly, they've had some problems with plumbers ripping them off by taking direct payments from customers. Hints towards possible poor hiring practices? You decide. Chance eventually found our invoice in his "call for inspection" folder. His manner implied it was an imposition for him to set up the call to the city. City came out, failed the install (red tagged it) for an improper drain line material. Turns out they didn't check if we were Austin or Pflugerville, and installed according to Pf. codes. In August, I called Chance back and asked when they were coming to fix the red tag. After some groaning, he set up an appointment. Appointment day! Knock on the door. Open the door - plumber is just standing there, staring - no hello, no "I'm so and so from Excalibur" nothing. We'll call him Dick. Dick says, "You have a red tag. So, what's wrong with it?" I love how I'm supposed to know what's wrong with the install. I'm not about to begin to tell the professional his business. Dick stomps up into the attic, fixes it quickly and removes his grumpy self from my property. It's September now and last week I had to call Chance again to get him to schedule the new inspection. So glad I'm helping him keep up with his paperwork! Again, he was aggrieved at having to do his job. The guy is less personable than a wet rag. Thankfully, the city just passed the install so I will NEVER have to call Excalibur again, and neither should you. read more

About a year ago we looked at purchasing an older home and had a hydrostatic test performed by Excalibur plumbing for $300. They indicated the house passed the test and we purchased it. Fast forward 10 months and water starts seeping through the foundation in our garage. It turns out one of our cast iron pipes had corroded, causing a giant void under our foundation and cost around $6k to fix. Over the course of fixing the problem, I had 5 independent plumbers give me their best estimate as to how long the problem had been there. They all said based on the large void and the level of corrosion of the pipe, that the leak had been there much longer than a year, probably several years. We feel Excalibur's hydrostatic test should have caught this problem. I called Excalibur and requested a refund of $300 for the test. The first call I was told a manager would get back to me, but they never did. I called again a week later and this time spoke to a manger. I told him the story and request a refund of the $300. He said he couldn't guarantee work done a year ago and that houses shift. That is a fair assessment under normal circumstances, but considering I had 5 other plumbers tell me the leak had been there well over a year, feel a refund would have been appropriate. I will not be using their services again, consider them somewhat incompetent, but I feel their incompetence has cost $6k and that is inexcusable. read more

My wife called to see if someone would come out to give us a bid on adding a bathroom in our home. The man she spoke with was, for no apparent reason, rude with her and insisted that they do not do "remodels". Funny thing is... Their site says they do. http://www.excaliburplumbing.com/Blog/2016/March/Plumbing-for-Your-Home-Remodel.aspx#~v5Y7D2 Quote from their site: "Looking for a Cedar Park plumber for your new construction or remodeling project? Contact Excalibur Plumbing to learn what we can do for you!" I am very surprised at this because the ratings are so good... Oh well, on to the next plumber I guess :( read more

Blake is awesome! super responsive, super professional and very honest. He's been great to help me repair all plumbing on my house, do spot repairs and he's always up front about costs and duration. I love working with this company! read more

Joey and Pat were awesome! They installed a new bidet for me after removing my old one and they were efficient, very professional and nice! I had misplaced a few pieces and they were helpful and friendly and got the job done quickly and right. Absolutely I will be using them in the future. read more

My tenants hot water heater went out. Excalibur was rated well on yelp and Angie's list. I called 3 companies and Excalibur called me back 1st and as it turned out were able to come out the quickest, which was the next day. The tech was professional and on time. They gave me a quote on the spot and did not charge a trip fee. The bid was $1200 even which was on the high end of fair. I got another bid for $1100, lowes was about $1200 also, and ultimately I called in a favor and got it done with someone else for $935. I own several properties and have a bad run of luck with hot water heaters in the last two weeks so I've spoken to or met with 7 plumbers in that time. Excalibur is tied for 1st place on professionalism. read more

Inspection and test of house drain lines to sewer. They used a camera to look into the drain line at the master toilet and then used a test ball to see if the drain line leaked at the master toilet. I called early on the morning of July 1. As my rating suggests, they were prompt and came out that same morning. After having the foundation repaired, a leak was suspected at the master toilet. They did a visual camera inspection for 99$ with the Angies list coupon but didn't find anything. So, we proceeded with the pressure test ($299). A test ball was inserted down the drain line (the toilet had been removed) just past the 90 degree elbow. The tech ran the test...the receipt, which I still have says, "Static test revealed leak on toilet 90 degree and flange". "Cost to chip up concrete, run new line, 90 degree, install riser 4" for flange (does not include pouring concrete for patch)...$4,000. Having rehabbed many houses in the past, I knew immediately that this quote was ridiculous. I called excalibur in the first place since they had good reviews and my regular plumber was booked up. Since the price was so high, I had my regular plumber do the work the next day...price to chip up concrete was $150 and then another $400 to replace the drain elbow and line (instead of the $4000 Excalibur quoted). Once the drain elbow and line had been removed, the plumber decided to test for a leak. Amazingly, there was no leak at all. The drain test held for more than 24 hours. I still have the removed part as evidence. Strike 1 for Excalibur. In hindsight, we should have done this first, but who would have thought Excalibur wouldn't be able to perform a simple test properly. Strike 2 against Excalibur. After the new drain piece was installed, a final pressure test ($200) was done on the whole house and everything passed without any issues. So, as a result of Excalibur's inability to perform a simple test, I am out an extra $650 in service cost, an additional $50 in parts, and 3 days of time wasted on top of the $400 I have already paid to Excalibur when there was no problem to begin with. Obviously, I called Excalibur and explained that their tech screwed up, that I had the removed part (if they wanted to test it), that I was willing to provide the test results from my master plumber, and that I wanted my money back for the $300 test (NOT the camera inspection...I was happy to pay that.) and $700 compensation for the money I spent to fix a problem that didn't exist. Excalibur refused. They didn't want the test results, didn't want to test the part and only offered $200 in compensation. I thought about it for a few days. Called them back to see if they would reconsider...the owner wouldn't talk to me, just one of his employees. Again, they refused, and I was told that the owner would not pay more than the $200. Strike 3. I ended up accepting the $200, and moved on with my project. So, I cannot recommend anyone use Excalibur. It is obvious to me that they are incompetent and unethical. I say unethical, because of the $4000 fee they quoted. I am experienced at rehabbing houses. Other people may not be as experienced and could be duped into paying thousands of dollars in repairs that not only don't exist but could be done for 80-90% less. I will certainly never use this company again. read more

I was contacted by Bob after I posted on home advisor about a leaking water heater.Bob answered all my questions and gave me an estimate over the phone. I had three other quotes at the time. Some higher, when Bob assured me of the cost I decided to go with Excalibur. Bob gave me a installation time and Alan and Fred showed up right on time. Installation went smooth and everything is great now. Very happy and would definitely use them in the future. read more

Opportunity -- we live in the country and have a well as our fresh water source...Since moving in 6 years ago, we have experienced a 'rotten egg' [sulfur] smell coming from the hot water heater on the guest side of the house...As it is used infrequently, we would have to drain it each time we had guests...Hated doing this as it wasted precious water...Called Excalibur to explore a tankless conversion...Recommended against it, as we have electricity vs. propane as power source on that side of house; telling us that unit would 'burn-out' in couple years and we would be disappointed. Louie [plumber] recommended an air injection/carbon filter system...Explained in detail the issues we were facing and how system should solve our problem...Gave us Gene [owner] at www.purewaterproducts.com to check out the equipment...Gene was exceptionally helpful and helped us organize the right equipment... Home Run -- Louie was out the day after equipment arrived...3-hours later installation was completed...Drained the problem hot water tank...Now 3-days later, absolutely no sulfur smell at all...Louie was able to diagnose our issue and while Excalibur did not have the equipment to remedy our situation, he pointed us to the business that did...And subsequently completed a very professional installation...All-in the system and installation was less than a tankless hot water heater...Color us very pleased!! Strongly recommend!!! read more

I had an immediate need for a licensed plumber. I called these guys based on their 5 star google reviews. Thomas Johnson was dispatched within an hour of me stating my need for expedited service. After a quick evaluation of the plumbing problem, Thomas was prepared and ready with a run-down of how to fix my issue. We agreed on a price and the service was completed. Very satisfied with my experience with this company. read more

I highly recommend Excalibur Plumbing, especially Jason. Overall I have found Excalibur to be very reliable, responsive and efficient in scheduling, and flexible when changes are required. Specifically, Jason has helped us to identify and solve multiple issues related to hard-water damage in our home. He has helped us install a whole-home water filter and softener, flush hard water gunk from our lines, install a new tankless water heather, and restore many of our damaged fixtures to working order. Along the way, Jason explained every step thoroughly and always provided an accurate cost estimate of the work. All of this work took multiple visits over a few months and some trial and error, but each time he leaves our home, Jason promises to be back and to be with us until all issues are resolved. From my personal experience, I believe he is talented at his craft, kind, and can be relied upon to do the right thing. We are thankful for Jason and Excalibur Plumbing! read more

We had a small leak in the copper pipe running out of our 20 year old water heater that was here when we bought the place. We were told by one company that because our water heater was out of code, they couldn't help us and their only solution was for us to spend $7k on a new tankless water heater. We called another company for a second opinion, and they recommended replacing the heater and offered a solution to allow us to put in another tank heater, but then they drug their feet on scheduling us for the actual work (Hello?! We can't shower or wash our dishes!!). So we finally called Excalibur for a third opinion. Third time was a charm!! Alan came out immediately told us exactly how he could fix our problem, and said he could fix it today. Took him 10 minutes to get us a quote, then an hour to get the parts and return to do the work. The work itself was over in 3 hours. They were able to do the job without demolishing the door frame (other companies said they would have to destroy the wall to remove and replace the old heater), provided an innovative solution to a small space by suggesting adding a booster. And now we can do our dishes again. We will definitely be calling them for all our plumbing needs in the future. read more