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    11 months ago

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    Thank you for the opportunity ma’am

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    Ask the Community - Plumb Texan

    Review Highlights - Plumb Texan

    Aaron took the time to explain our plumbing problem in great detail, as well as future options; warranties/replacements.

    Mentioned in 7 reviews

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    Green Leaf Plumbing, AC, and Heating - Lennox A/c

    Green Leaf Plumbing, AC, and Heating

    (275 reviews)

    DO NOT RECOMMEND! I was a loyal, fully paying customer of…read moreGreen Leaf for over a year and a half, and my experience was defined by poor workmanship, broken promises, and a management team that ultimately let my warranty expire rather than help me use it. My issues started in April 2024 with a faulty tankless water heater installation, one of their own technicians later told me the crew had failed to install all required parts. That crew was subsequently laid off. Water was dripping from the exterior pipe and pushing into the attic. After significant back-and-forth, the symptoms were addressed, but the root installation failures were never formally resolved. During my Fall 2025 HVAC tune-up, a technician identified that the supply plenum from my original 2021 HVAC installation was undersized and improperly installed, something never flagged in any prior Green Leaf service visit. I followed up by email requesting next steps and never received a response. A year later, they were quoting me over $4,000 to fix an installation error that their own team had been servicing around for years without disclosing. The most serious issue involved my HVAC coil. In Spring 2026, my refrigerant was found to be low. Rather than immediately discussing a potential warranty claim on the coil, which would have been the right call, Green Leaf charged me for a refrigerant refill and pushed a $300 diagnostic fee. After weeks of back-and-forth, a UV dye test confirmed a visible leak at the top of the indoor coil. By then, Green Leaf had already terminated the business relationship and refused further service. At no point did anyone at Green Leaf ever mention that a coil replacement might be covered under warranty. They collected their charges, ran the clock out with delayed diagnostics, and walked away once the leak was confirmed. The one genuine bright spot was former Office Manager Michelle Lewis, who was consistently professional and communicative. The contrast between her service and what I experienced from General Manager Thos Graham, who shifted terms between emails and ended the relationship when I asked reasonable clarifying questions, was significant. I paid every invoice in full, renewed my membership, and gave Green Leaf every opportunity to make things right. What I got in return was a company that prioritized its billing over my best interests. Find a different HVAC and plumbing company!

    We had these guys come out last weekend to look at our AC unit that was making noise. They happened…read moreto have availability the following morning, so out of convenience, we went with it. The guy who came out was super nice. He diagnosed a bad compressor (in our 2 year old system) within minutes. Obviously parts are covered under manuf warranty, but we were on the hook for labor and somehow also the cost of freon (not unique to this company, but what a sham). Where it gets interesting: We were initially told it was $1600. Somehow after I had said yes, the estimate jumped to $2600. Supposedly this was due to the size of the unit and the amount of freon - our system requires 8lbs 2oz. Sticker shock on sticker shock...but whatever. We were just hoping to get out closer to the first estimate and moved forward with the appointment while the weather was nice. On the day they were scheduled to come, we were given a window of 8-12AM but told it would likely be around 10AM. We obviously made arrangements to be home. By 1PM, we had still not heard from them. My partner called to check in, and he was told by the office that they were running late on a job but would be there shortly. By 3:30PM, we had still not heard from their office. We ended up just canceling the appointment... These days, there's just no excuse for poor communication. It's super freaking rude to leave people waiting - people who have taken time off work to make sure they're there for the appointment window you provided to us. It's not that hard to keep people posted if things change. I fully respect the fact that other jobs can run late, etc. But to miss a 4 hour window by 3.5 hours without even a call to us is beyond ridiculous.

    Stan's Heating, Air, Plumbing & Electrical

    Stan's Heating, Air, Plumbing & Electrical

    (601 reviews)

    I had some water leaking out under the closet in my garage where my furnace and hot water heater…read morewere. I got 5 or 6 companies to come by and look at it. As it turns out, I had the original HVAC system that came with this house, which was 28 years old. Our single story 3BR/2BA house had two air returns right in the middle of the house and it was the one feature I didn't love about this house because of how loud it was. You could hear it go on in any room of the house and especially in the living room when watching TV. I have decent surround sound and the noisy system was quite annoying. Price came over the next day and after I got prices from a couple of other places I decided to go with Stan's. They had a good price and I needed the work done quickly, as not having A/C in the summer isn't fun. I gave them the job on Thursday afternoon. Friday morning two teams of two came. They took out my old system (which was working) and removed my hot water heater. Then they replaced the shelf both were on and determined the water was coming from a slab leak (the second we've had in our house over 15 years). I decided to go with the most expensive system, a variable speed system from Carrier. They assured me it would be a lot quieter than my previous system. That was very important as we're planning to stay in this house forever or until we die, whichever comes first. Roger and Ruben installed the new system. Aaron and Armando installed a new hot water heater (my old one was 11 years old and it didn't make sense to put it back in). By 2 or 3 in the afternoon I had hot water and A/C. The slab leak was capped off and I didn't have hot water to my kitchen sink for the moment. I could not believe the difference. I had had no idea such quiet systems were available, I'd have replaced it years earlier if I knew. On Monday Aaron and Hugo came back. They lined the inside of the crawl space under the shelf with foil coated foam and that quieted the returns even more. They ran a new hot water line into my attic and down through my pantry wall to the sink. My wife and I are THRILLED with this new system. The two people I've showed it to (including a neighbor) were also astounded at how quiet the system is. It's like we're living in a totally different house. Instead of coming on at 100% and blowing really hard, this system runs at a lower pace more regularly. It also keeps the temperature much more consistent throughout the house. Stan's will be doing all of our HVAC maintenance and plumbing as well. We're very happy clients!

    Wanted to provide an update on my previous review. I was able to obtain a refund for my Gold…read moreService membership, albeit through no effort from Stan's. Of course MGMT never called back to follow up from the msg I told dispatch about my request for a refund. I waited about 1.5 days, and called them back to follow up. I got transferred around, and finally got Wesley. He was helpful, but unfortunately the company is awful. He mentioned he would've gotten back to me if the message was assigned appropriately, apparently it was not. Which goes to show how much Stan's customer service is truly lacking, though to no fault of Wesley. He's the only 1 that had follow through, and was able to get my refund approved/processed. My original review still stands as to avoid them, and take your business elsewhere. Over promises, and under delivers.

    Honest Air Conditioning and Plumbing

    Honest Air Conditioning and Plumbing

    (327 reviews)

    My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

    We paid nearly $600 for an AC repair, and my system failed again within 30 minutes of the…read moretechnician leaving. Thirty minutes. Let that sink in. The technician returned the next day and, instead of standing by the original repair, blamed the attic's humidity and tried to squeeze another $300 out of me. After charging me nearly $600 the day before, they wanted even more money for a problem they clearly failed to fix the first time. Eventually, the technician repaired it again at no charge. Unfortunately, that "repair" was just as worthless as the first one. I also requested an itemized receipt so I could submit the repair for warranty reimbursement. They never sent it. No follow-up. No professionalism. No accountability. Now, only one week later, my AC is out AGAIN. So, to recap: * Nearly $600 spent. * AC failed within 30 minutes. * Attempted upsell for another $300. * Failed to provide the requested documentation. * AC failed again a week later. This company took my money, failed to properly diagnose or repair the issue, tried to charge me more when their repair didn't work, and then disappeared when I needed paperwork. If you enjoy wasting money, sweating, and dealing with excuses instead of solutions, then Honest Air Conditioning is the company for you. Otherwise, save yourself the frustration and call another company.

    Plumb Texan - plumbing - Updated September 2026

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