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    Excel Diesel & AUTO

    1.0 (1 review)
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    Services - Excel Diesel & AUTO

    Auto transmission repair

    Oil changes

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    10 months ago

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    Christian Brothers Automotive Brighton

    Christian Brothers Automotive Brighton

    2.8
    (29 reviews)

    I've used Christian Brothers before, though at a different location, so I felt confident returning…read morefor service again. From the moment I walked in, I felt completely at ease speaking with your service writer, Bruce P. It felt like chatting with a good friend--he genuinely listened to my concerns about the truck and welcomed my input without dismissing any of it. When I received the bill, it was a bit higher than I expected, but I understood that the work was necessary. As I've said before, you get what you pay for. Sure, I could've gone to "Bob's Auto Shop" for a lower price, but I wouldn't have received the same level of expertise or the warranty that Christian Brothers offers. What really impressed me was the turnaround time. I dropped off my truck on a Wednesday, hoping to take my family camping that weekend--a big ask, I know. But Bruce and the mechanic, Ken M., made it happen. They got the truck ready in time, and I couldn't be more grateful. Christian Brothers Rocks ! ! ! !

    I do not recommend CB at all. Especially if you're a solo female…read more I only write this in hopes it helps someone else to make an informed decision. I have to suck up my losses and accept responsibility of trusting when I knew better. I let my guard down and trusted CB. Huge mistake on my part. For a few years I trusted they were doing me right. Around end of November 2025, I was told that the noise my vehicle was making was shocks, I asked numerous times that if they were sure shocks would fix the noise and that was all it needed-was told over and over- yes. Because something was really starting to feel off, is why I asked numerous times. After shocks were put on it still made some noise and some days worse. I was sent a 'how was your experience' by the owner, Dan West. I replied with my concerns. I never heard anything back from anyone. Crickets. I called CB and was met with some resistance from Scott but, he told me to bring it in. Supposedly a tag or something was left in and it was a 'humorous' moment and that was causing the noise. Which It was not. I was starting to feel iffy with CB and went elsewhere for an oil change to be shown a demolished plug and it was in way too tight. That mechanic finally managed to get it out (I watched through the window) Only CB had been doing my oil changes. So it left me asking a few questions about oil changes. And why wasn't I informed about the plug? I dreaded calling CB about the noise due to they meet you with resistance and an attitude- I had to finally call because it was so bad. And yes, I was met with resistance and authoritative attitude from Scott. They wouldn't do a refund because shocks were under warranty but I could get the shocks replaced again. Made no sense if that didn't resolve it before but, apparently my only option. I took my vehicle in and dealt with that condescending attitude and Shaun(?) and another guy lifted my vehicle and went right to the actual problem rather quickly, including the bearing(?) Which made me think, they knew all along. I asked about the shocks and I was told that because of the (hydraulic fluid?) was holding the control arms up just enough to eliminate some of the noise. And now it's low due to the pressure of the control arms(?) it's low again. I was authoritatively informed that I did need shocks and they would not be changing them out because they were still good. But, yet they just said the new ones were low on fluid now or pushed down(?)... And the noise was horrid again, so what is that saying about the shocks this time if before they supposedly didn't have this fluid in them? And I was told due to the control arms, it would have drained(?) the fluid and why the noise was so bad again. They contradicted themselves. And how could they not have known it wasn't shocks making that noise when they were replacing them if it were so obvious it was the control arms and a bearing? I've been looking back on some questionable moments I've had and now asking- if they feel they can get away with it and do bare minimal work on your vehicle (or none at all) and still charge you for it. And/or tell you that something needs done when it does not. I undoubtedly do believe they would, hands down. I was taken to the office by Shaun(?) and given a quote to fix the control arms and I believe a ball bearing. He made it sound that they were doing a customer service by discounting the shocks from the total. Which was less than what I paid. He reprinted a new quote with a slight disgust. I also noticed an "other fees" charge. I wondered if that charge was always there. I didn't bother asking for obvious reasons and I already knew I would not be coming back from all I experienced and observed. It was enough. I highly recommend staying away from them. They may appear to be super friendly and only there to help- it's super fake and they are deceptive. They are more than happy to take your money and good luck if anything goes wrong after. It's more of a lure for the love of the piggy bank for them.

    Meineke Car Care Center

    Meineke Car Care Center

    2.7
    (30 reviews)

    Came for an oil change and brakes and all went great! Quick getting in and out and price was good.read more

    FOR THE SAKE OF HUMANITY - PLEASE GO SOME WHERE ELSE!!! I…read morehave every inspection report and receipt for the fiasco I experienced. Shame on you Barren Troy Holdings for allowing this franchise to operate with the lack of integrity. Any lawyers out there looking for a probono case? In a nutshell Air Condition fiasco (Thornton Meineke store #2728) months after paying to replace the AC compressor AC stopped blowing cold - went back and paid for the system to be recharged (Maybe Brighton Meineke store #1699 can make sense of this AC issue) 1 year and 1 month after recharging the AC system - had to pay to have the system recharged again 2 months after recharging the AC system - was told the compressors not kicking on - paid to have the compressor replaced and the system recharged 7 months after new compressor and system charge - AC not blowing cold - informed that everything works, the system just needs to be recharged After all that where I'm at today - told that the compressor is not the issue, it was the connection (which was connected by a Meineke tech) Shocks & Struts fiasco 1 month after installation of shocks and struts - oil leaking from both shocks - shocks need to be replaced 5 months after installation of shocks and struts - clanking sound from front end - drivers side strut needed to be replaced 4 months after installation of shocks and struts - clanking sound from front end - passenger side strut needed to be replaced To date: 6/2/26 per Mark McKenzie (regional manager), I asked for a refund of the compressor, since I paid for two compressors in a year and ten months. UNFORTUNATELY he's not able to give a refund because the compressor works. EXACTLY why I'm asking for a refund, because the compressor works and the incompetence of the tech who installed it has been costing me time and money. Back and forth to no avail. But he can give me 15% off the replacement of my condenser. NO INTEGRITY!!! TAKE IT FROM MY FIASCO - PLEASE GO SOMEWHERE ELSE

    Excel Diesel & AUTO - autorepair - Updated June 2026

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