While the service is now completed, there was a severe lack of communication throughout the service. If your need is an emergency, you will be required to pay upfront but wait for services with little to no notice regarding when the service will be completed. The technician asked for pafaster than I ever got an update throughout the process. read more

Excellence Appliance Repair - We were stranded w/ few updates for 48 hours. The quickest text received was one requesting payment. - Appliances & Repair Near Me - Leander, Texas

The initial pricing was higher than expected. However, once I was able to speak directly with the owner, he was very responsive, took time to review the situation, and worked with us to arrive at a fair cost. I really appreciated his willingness to listen and help make things right. Overall, I believe this is a company that wants to do right by their customers. I would still recommend them -- be sure to confirm pricing and approvals in writing before work begins. read more

Our dryer's control module decided it was time to retire on us. I called Excellence and was able to schedule a service call for the same day. The Techs quickly diagnosed that the control module was faulty and immediately ordered a new one for us. They also showed me a workaround to use the dryer in the interim. Communication throughout our service interaction was excellent. I received texts regarding when our part would arrive, confirmation of our appointments, and a heads-up when they would arrive. As a safety measure, a photo of the technician is provided via text. On my service day, they arrived right on time, moved quickly through the service, confirmed the repair, and even answered a few questions about my other appliances. This was a great Yelp find, and I would call these guys again if any of my other appliances decided to behave poorly. read more

I initially had a disappointing experience; however, the company reached out and worked with me to resolve the issue. I appreciate their willingness to listen and make things right. read more

I would not work with this company again. They came out and assessed our situation and gave us a big number to fix it but it didn't seem right. Then when we paid - somehow now - everybody seems to want to get a tip of 10, 20, 25%. in addition to the fee that they charge on top of it. Are you kidding? we called a second company and they actually fix the problem. It was nothing that this company said it would be, but they just wanted to charge a lot of money to fix something that wasn't even broke. no thanks. read more

OLexander was very, very helpful and professional. He really knew his appliance work.

Their advertisement of "no service call fee" is misleading, charged us over $250.00 for 10 minutes of work. Adjusted a dishwasher drawer, maybe 3 minutes tops. Installed a refrigerator water filter (didn't even have to take the old on out) in about the same amount of time. Will never use them again! read more

When our 2-year old dishwasher stopped working and started giving us an error code, we called Excellence Appliance Repair. Scheduling the repair was quick and easy. Oleksandr arrived at the scheduled time and quickly diagnosed the problem. He had a replacement part on hand. Took only a few minutes. Dishwasher is now working fine. Very happy with the ease of scheduling, speed of service, and price. Will definitely use this company again. read more

I contacted Excellence Appliance Repair via the Yelp quote function to fix my Electrolux dryer. When I contacted the establishment on 1/22/24, I advised that my dryer was making noise as if some types of small rocks or boulders were in the drum when the machine was turned on with or without clothes in the dryer. I was contacted via Yelp DM the same day. To expedite the process, I sent a video of what the dryer was doing via message to the business to show them the problem. Once the video was reviewed, I scheduled an appointment for my dryer the same week. During the appointment, the technician (Dmytro) was able to access the machine, determine the problem, and advise what part was required to fix the machine within less than an hour. When the part was toward the end of the week, Dmytro texted me and set up another return appointment. The installation took less than an hour to complete. The service received from this company was efficient and made me feel at ease. Specifically, because the service was set up somewhat like Uber/Lyft where the client is permitted to see a photo of the technician before they arrive for the appointment. I recommend this business to other consumers who require service of their mid to high-end appliances. Total price for repair and part $378. read more

Excellence Appliance Repair - The text I received via Yelp app. - Appliances & Repair Near Me - Leander, Texas

Refrigerator lost cooling. Called the company, had evaluation within 2 hours and compressor replaced by 3:00 PM the next day. Service was quick, courteous and competent. Very happy with the response and service. Highly recommend! read more

Called about a leaking dishwasher, and they were quick to send someone out, even around the holidays. Artem was professional, diagnosed the issue quickly, and was able to get it successfully repaired once the parts arrived a couple days later. I would recommend their services! read more

The team was fabulous. Artem diligently worked to get our dryer working. He was communicative and the customer service I received was top notch. read more

My washer suddenly went out of order, a couple of days before I had to leave the country. Needed help fast, and Excellence was able to send a technician the same day. Oleg came on time, quickly diagnosed the problem and offered to fix it for $650. I had received a quote from another company earlier, for $450, but they couldn't do it in time before my departure. It felt quite expensive, but I thought perhaps the job is very difficult and time-consuming. Oleg was finished in 45 minutes! I admire the efficiency, but this raises the question, what exactly did I pay all this money for? I know the part costs about $150 online. Let's say, generously, that it cost them $250. That still leaves $400 for 45mins of work, in which I also had to lend a hand (with unstacking and stacking the dryer; otherwise it would have been an additional $100). I just feel they took advantage of my predicament to overcharge for the job. And yet, they never said the cost was based on some emergency-service rate. It was billed as normal repair. read more

We had some dishwasher issues and Alex did a great job troubleshooting and making sure the job was done well and at a fair cost. We will absolutely be calling these folks for our next appliance issue! read more

Asked if they had expertise with Scotsman ice machines and they said yes. What that translated to was a very nice workman showing up at my house and talking to someone on the phone about what the machine was doing. Maybe the guy he was talking to was the expert but it was odd...and somewhat awkward. He gave me a diagnosis and they charged me $90 plus tax for the service call, which I thought was reasonable. Then he texted the next day that he wanted to come back and have another look at the machine...odd. The machine was working at the time but he said it needed two parts and he would text me the estimate of parts and labor to fix the machine. More than $1400....I have low confidence that this diagnosis is correct and am calling another company that Scotsman recommends.. They did respond quickly and were very nice but I was not filled with confidence that they knew what they were doing in this case. read more

I have used Excellence Appliance Repair for four years to repair my 23 year old kitchen appliances. They always do an excellent job. My latest repair was for a broken icemaker in my KitchenAid freezer refrigerator. They came on Friday, diagnosed the problem, ordered the parts and came back Monday and fixed it. They are very professional and a very good value. I'm so happy that I found them! Carolyn Whitneyj read more

Samsung Range was burning orange flames. Technician came out and said it is bad gas. Charged $96. Never checked anything on the Range/oven. Stovetop is very clean so that is not the problem. Called Atmos gas out to check our meter and Range/ oven for leaks. No problems gas was fine. Next day range/ stove top burning orange again. Contacted Excellence Appliance Repair and was told a technician would be reaching out shortly. 19 hours later they reach out and ask if the range/ stovetop was still burning orange. I replied yes and received NO Response. I WOULD NOT RECOMMEND. read more

Excellence Appliance Repair - Range/ stovetop not working properly. - Appliances & Repair Near Me - Leander, Texas

Professional, knowledgeable service. Arrived on time and worked quickly. The technician, Oleksandr, explained how my oven works

Vasyl was great! Professional and polite. He took the time to figure out what was wrong with my dishwasher, even though it was not an obvious issue. They ordered the part and repaired it as soon as the part came in, working around my schedule. Would absolutely recommend. read more

Service was very professional and completed within one hour. Olek answered all my questions and was very friendly. I definitely would recommend Excellence Appliance Repair to anyone in need. read more

Ivan the tech was awesome. Very polite, helpful, and on time! 10/10 will book again. Highly recommend

Contacted Excellence online and was scheduled for an appointment that same day. Oleksandr arrived at the agreed time and diagnosed the problem quickly. Parts were ordered and the repair was performed within a couple of days. Excellent, prompt and courteous service throughout the process. Communication was also timely and excellent. Will call again read more

First of all, I texted the service # on SUN NIGHT @ 8:00pm, and they responded and provided me with an appt within 10 MINUTES!! ON A SUN EVENING!! I did not expect that at all! The provider, Vasyl, was able to come 40 min early. He and his partner were kind, gracious, very knowledgeable and provided excellent advice and recommendations. A+! Highly HIGHLY recommend!!! read more

This company charged me $412 dollars and did not fix what they said they would fix. I had a dryer that would not heat - after they came the dryer routinely overheated and started shrinking clothes. They will not come out to fix it without billing as a separate fix. Scammers, do not use this company. read more

I did get same day service however I paid almost $500 for my whirlpool ice maker replacement and still not working properly. I have to lift arm for more ice when it get low. Arm on ice not working as it should. . read more

Called the company on Friday morning and had someone out to repair our refrigerator SAME DAY! Artem was on time, cordial and provided great customer service. Diagnosed the problem and came back the next morning (on time again) with the compressor fan part to repair our refrigerator. Great experience! Artem did a great job! read more

I reached out to Excellence Appliance Repair when my Samsung dishwasher stopped working at my home in south Austin. I was able to schedule an appointment online and Oleksandr quickly identified the problem, ordered the part needed and repaired my dishwasher in about 30 minutes! Oleksandr was very friendly, professional and did not leave a mess after the repair. I would highly recommend :) read more

Alexander was efficient and thorough. He quickly got to work to diagnose the problem with our washing machine. He also provided good advice on the best way to handle repairs. He was courteous and professional. It's refreshing to have a company the does not try to upsell or oversell on an appliance issue. I also appreciate when they have advice about brands and types of appliances based on their experience from the repair side. Thank you Excellence Appliance Repair! read more

Oleksandr did an excellent job repairing our refrigerator fan! I arrived on time. We highly recommend him.

Last minute washing machine repair on a Saturday. I figured it would be next week before I could get an appointment, but Oleksandr was able to come in under two hours. He was very quick and efficient. Got me running again in 45 minutes. He answered all of my questions and gave me some good advice. Laundry day was saved! read more

Our business commercial fridge stopped working correctly. We reached out to the company we purchased it from (out of warranty) and after 3 weeks they still never showed to work on it or even called. I happened to find Excellence Appliance online and called them. They had a tech out in less than 24 hours and fixed it correctly the first time. This is also a Ukrainian owned and operated business so that's a plus in the bigger picture. Vasyl (the tech) was super knowledgeable and very friendly. Pricing was also very fair. I HIGHLY recommend this business. Thank you Excellence Appliance. read more

Vasyl came on time and quickly diagnosed the problem with my clothes dryer. He then explained how to fix it and gave me the price for parts and labor. The next day came back with the parts and fixed it. He was very personable and if I need an appliance fixed I will certainly call him again. read more

So easy to schedule - had service same day. Oleksandr arrived on time, quickly and quietly repaired our Maytag dryer in 30 minutes. Recommend highly. read more

I had Excellence come by for a simple estimate for an oven repair. The cost for a "diagnostic fee" was $89. After receiving what I felt was an incredibly high estimate, I called another reputable local repair company and received a quote less than half what my quote was from Excellence. I of course lost my "diagnostic fee" but still came out ahead. Do not waste your time engaging this "company." read more

Artem Vardanian is the tech who repaired my Whirlpool dishwasher. He quoted me a fair price for the repair, had the part in his truck and completed the repair in a professional and timely manner. My dishwasher was up and running in under 30 minutes. Highly recommend Excellence Appliance Repair. I was able to book a repair date within 24 hours. read more

Dmytro Did a great job. Arrived on time, was quick, and solved my issue. Fair price as well. read more

Ihor M. was assigned to me for the leak in my Kenmore dishwasher. I cannot say enough good things about him as a person and about the job that he did. He clearly explained the problem, and what the cost would be. Which I considered reasonable. He had to order the part and then return in a few days, which happened as he said it would. He always responded to my texts and was incredibly professional and nice while in my home. He also offered to follow up if something doesn't work correctly after he leaves, which I absolutely appreciate. Incredibly pleased with my service. read more

Had a great experience! My assigned repair man came during the 2 hour time window as scheduled and was quick in figuring out the issue with my oven not heating up properly. They had the item needed for the repair and fixed my oven shortly after diagnosis. Left the kitchen area as clean as when they came in. Highly recommend Excellence Appliance Repair! read more

The customer service is excellent. They were quick efficient very friendly. They did not try to push me into any extra sales. They did not get my washing machine fixed, but they tried the washer just needs to be replaced. They only charged me for the diagnosis not the three different parts that they ordered so I really appreciated that very friendly. I definitely would recommend. read more

my dryer went out last night around 11pm, I found these guys with a Google search and after reading the reviews I'm glad I listened! They reached out to book an appointment this morning at 8am and my dryer was working again by 4pm (they completed this well within the time window I was given). They're responsive, fast and affordable! 10/10 would recommend. read more