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    Excellence Auto Direct

    2.4 (89 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Excellence Auto Direct

    Auto loan

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    The holes they cut into it.

    Excellence Auto Direct Review Rating: 0/5 Stars My experience with Excellence Auto Direct was beyond terrible. From start to finish, they demonstrated dishonesty, incompetence, and a complete lack of customer care. I went in to look at a Camaro, and the issues began immediately. The check engine light was on, but I was assured they would fix it along with everything else we pointed out. They promised to make the car "like new" before I took it home. None of this happened. The check engine light remained on, and none of the issues we discussed were addressed. I brought the car back for repairs, and they kept it for two weeks without offering a loaner. When I finally got the car back, they had put over 250 miles on it, and the check engine light came back on before I even made it home. I returned the car again, and this time they kept it for another two weeks. I had to call every few days to check on the status because no one bothered to update me. Kristy Gardener eventually admitted they were using aftermarket catalytic converters, which caused problems, even though she initially claimed they would use OEM parts. When confronted about this, she lied and denied saying it. The lack of communication was infuriating. Kristy would promise to return calls but never did. Texting her was no better--she rarely responded. On one occasion, I asked for the address and invoice number for the shop they used to install the catalytic converter. She gave me the wrong location (Bellevue instead of Bellaire Blvd), and I had to find the correct information myself after repeated follow-ups. The problems didn't stop there. I asked them to mail my plates and tags to avoid making another trip in bad traffic. They agreed, but when my temporary tags expired, I called and was told to come in for a new paper tag. After waiting over an hour at the dealership, I was finally told everyone had gone to lunch, leaving me and my hungry 3-year-old daughter to wait without assistance. When they finally returned, they handed me my regular plates and tags--the same ones they claimed they didn't have. They simply didn't want to mail them as promised. Now, a few months later, the problems with the car keep piling up. The AC stopped working, and the catalytic converter they installed is rattling due to poor workmanship. When I took it to Pep Boys, they showed me that the aftermarket part was failing and that holes were cut into the heat shield above it, which now needs to be replaced. Kristy insisted that the muffler shop they use does "great work," but clearly, this isn't true. Their shady business practices are unacceptable. They charge a $2,500 inspection fee to ensure the car is "like new," but they don't actually fix anything. They didn't replace the brakes as promised, and when I asked about the AC, they dismissed it by saying, "It's a used car, and that comes with the territory." This dealership is full of scam artists who overcharge, lie, and provide terrible service. While waiting in the service department, I overheard Kristy telling another customer that their car had bad injectors that needed replacement. Why wasn't this addressed before the car was sold? Excellence Auto Direct is just interested in making a sale, not in taking care of their customers or standing by their promises. I cannot stress this enough--DO NOT BUY FROM THIS DEALERSHIP. The sales, finance, service department, and management are all unreliable and dishonest. You'll end up spending far more than expected on hidden fees, shoddy repairs, and unresolved issues. Save yourself the frustration and go somewhere else. This place should not even be in business.

    Proof they lied to my salesman and me.
    Amanda D.

    Matt is a liar and a Criminal! .we had a deal and he sold the car from under us. When my husband called Matt didn't have the dignity to speak with him . Instead, his lackey basically said tuff. They can break deals as they like and don't care how it effected us. We hope to reach as many people as possible.

    Hatch Before & After cleaning
    Melanie G.

    We had an awesome experience with Excellence when purchasing a car this week. I saw they had listed a 05 Subaru Outback, but didn't have pictures up yet, and figured I would pop by on a weekday to take a look. The car wasn't in stellar shape, but the price listed really reflected the condition, and the car did actually drive rather well, all things considered. They had just gotten it in on a trade, and it had not even been cleaned yet. The sales guy I spoke with on the first day, Aakash, was super nice, but wouldn't be available the next morning when I planned to come back with my husband, since it would be my husband's car. So, Aakash hooked me up with an appointment with Johnny C. for first thing the next morning. First, Excellence used the time after I left the day before to give the car a quick cleaning, which was much appreciated. Second, Johnny is a stellar saleman. He wasn't pushy, was friendly without being fake, and was up front about how the pricing would work. You see a lot of reviews on here mentioning the $2000 reconditioning fee, and although it is a regrettably high amount to charge, they really do the work on these cars. We were able to go back in the shop where they lifted the Subaru up on a lift so my husband could take a really good look at it (my husband used to be a car mechanic, which they were aware of, I don't think they would let most folks do this). While in the shop, we got a behind-the-scenes look at what their mechanics do to the cars they get in, and it is in depth and intense! They really do tear the cars down as much as needed in order to make sure everything is up to snuff. Still, always have a mechanic check out any used car you plan to purchase. Techs are humans, too, and sometimes they miss stuff. Because the Subaru hadn't been through this process yet, we were able to avoid the reconditioning fee, but the car was sold to us as-is instead. We paid the exact price listed online, the finance guy did not try to sell us on any extras once we told him we weren't interested, and the whole process was done in a couple of hours, from the time we came in to test drive to the time we walked out again. Johnny did keep the car for a few hours so they could at least give it a thorough cleaning for us, and then delivered the car to our apartment (we live all of about 2 miles from the dealership). I was SHOCKED at how clean they got the interior, and I am so thankful that Excellence saved us a few hundred bucks we would have had to spend on a good detail. See the before and after pictures, the passenger seat alone is shocking (the previous owner clearly had at least one dog that spent a LOT of time in the front of the vehicle). TL:DR: Excellence is good dealership, just be sure you know going in that there will likely be a reconditioning fee and always have a mechanic check out ANY used car you purchase at any dealership! Eyes wide open, this is a place we would buy from again.

    Matt's conversation saying he will help me on the next car.

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    Bought a truck. Fast and easy process with great prices! I would recommend anybody get a car here.

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    Review Highlights - Excellence Auto Direct

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    Hertz Car Sales - Bedford - Here is their idea of similar to Jeep Cherokee

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    We picked up our 2025 Jeep compass Trailhawk from the Bedford lot on Tuesday. Kudos for Mr. Mark…read moreWhitehead, who was our sales representative. We first met with him on the phone, discussed our purchase, and drove over from East Texas with money in hand. Our appointment was at noon, we did a walk around the car, some paperwork, and a short test drive...then into the finance department where we met Mr. Michael Aguilar, who finished up our paperwork. The entire buying experience was just over an hour. In conlusion, our Hertz experience was informative and relaxing. Both Mark and Mike made our day! Five stars y'all

    Do not buy a car from them under any circumstances. ESPECIALLY DREW GREVES…read more I'm very disappointed with my experience here. I purchased my vehicle on December 31, 2025, and noticed warning lights immediately after leaving the lot. I contacted the salesperson the very next morning and was told not to bring the vehicle back and that I had a YEAR to get the issue fixed at a Genesis dealership. When I finally took the vehicle in, I was told the camera system was out of place and would cost $400 to repair. an issue that clearly existed at the time of sale. I also had to pay $179 out of pocket to have it looked at. Had I been properly advised to bring the vehicle back within the return window, I would have done so. Instead, I relied on the guidance I was given and am now left paying out of pocket. The process felt dismissive and misleading. I recommend future buyers thoroughly inspect their vehicles and get any warning lights addressed in writing immediately. He also lied and told me the car passed an inspection before selling it to me . MAJOR LIE. Please if you see this do not buy a car from them

    Excellence Auto Direct - autoloanproviders - Updated May 2026

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