At 10 am today, I heard screeching noises from my Tesla Model 3 in a parking lot at my gym. While at the gym, I was searching for avenues for people to check my car. Excluservice was one of the few shops that actively advertise that they can handle Tesla. I knew there was going to be weeks waiting for the Tesla Service Center. So I tested my luck and contacted Excluservice via online chat. With minutes, I got a reply and they asked if I could come in at 11. I was 30 mins away so I cut my gym session short and headed out. Upon arrival, everyone was nice. There was refreshments and wifi. They took a look at my car and put it on the lift to check things thoroughly. I got to meet everyone and got a tour of the garage. This was a first for me to receive such service. Clean and organized garage and they have a secure parking lot for a variety of cars. After waiting a few more minutes, I was presented with this tiny rock that was lodged between my brakes and rotary. Apparently this is a common issue with Teslas. We laughed, they didn't want to accept payment, but I insisted since I did take up their time. I left at 11:34 am. I was pleased by the service here and the results. I honestly thought I had to replace my brakes by that screeching noise and my car at 91k mileage. But, I was fine. This place gained a loyal customer today. read more

Excluservice - Auto Repair Near Me - Rockville, Maryland

I brought my Tesla in because the heat was not working, and my experience at Excluservice was extremely frustrating. The customer service representative was extremely friendly, and I had real hope this could be an alternative to going to Tesla. The only reason I did not go to Tesla first was the longer wait time to be seen. They charged me a 130 dollar diagnostic fee, yet they did not perform the most basic and widely known test for this issue which is checking the PTC heater. After paying for a diagnosis, I was told they needed additional diagnostics, but only if I paid another 495 dollars for a Tesla Toolbox subscription so they could run the tests that should have been included from the beginning. I am now going to Tesla where the repair is around 1k dollars to fix the actual problem. In comparison, Excluservice charged me to tell me nothing helpful and attempted to upsell me almost 500 dollars just to continue the work they implied the original diagnosis would cover. This pricing structure feels misleading and the lack of thoroughness was unacceptable. If you are a Tesla owner looking for clear communication and real diagnostics, I strongly recommend choosing another shop. My experience at Excluservice did not provide value or solutions despite the friendly customer service. read more

Excluservice - Receipt from exluserivce - Auto Repair Near Me - Rockville, Maryland

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I continue to hold the team at Excluservice in very high regard. I have found the team to be professional and willing to go above and beyond. If someone says different - they are wrong. read more

Very professional and they do excellent work. They were able to diagnose an electrical drain in my car and even recommended that I sell it instead of fixing it because it wasn't worth the repair cost . They are not "cheap" but are very thorough and I would recommend them to anyone especially over the actual dealership. Very friendly service and they have loaner cars too. read more

One of the Worst Customer Service Experiences I've Ever Had If I could give Excluservice zero stars, I would. Their customer service is beyond unacceptable -- it's downright insulting. From the moment you walk in or pick up the phone, you're met with arrogance, dismissiveness, and a total lack of professionalism. It honestly feels like they're doing you a favor just by acknowledging your existence, when in reality, you're the customer paying for a service. The staff doesn't listen, they don't care about resolving issues, and they absolutely do not value your time. Getting a straight answer out of anyone there is like pulling teeth. You're met with condescending tones, endless excuses, and a complete unwillingness to actually take responsibility. Instead of solutions, you get brushed off or told something vague just to get you out of their hair. Follow-up? Forget about it. They couldn't care less if your issue was ever handled. Calls go unreturned, promises mean nothing, and if you dare to push back on the runaround, they'll treat you as if you're the problem for expecting basic competence. The lack of respect is staggering. It's crystal clear that customer service is the last thing on their priority list. You'd think a business in this field would understand the importance of clear communication, professionalism, and treating people with respect. Instead, Excluservice manages to check every single box on how to alienate, frustrate, and enrage their customers. Save yourself the aggravation. There are plenty of other places that actually want your business and won't waste your time with this circus of incompetence. Excluservice is the perfect example of a company that has forgotten what "service" even means. read more

There are very, very few automobile service businesses that legitimately deserve a 5-Star review, but without hesitation, EXCLUSERVICE is just that business. Stephan is singularly the most knowledgeable, honest, and transparent vehicle service and business operator I have encountered in more than 50 years of vehicle ownership, including two (2) BMW X5s. With serious issues on my 2012 X5M, Stephan spent his time explaining all of my options going forward. Professional and courteous at every step of the way. read more

I have used them over a number of years and BMW cars. They are always great. They explain everything, don't rush me to decide, and do top quality work. I won't go anyplace else. read more

Ridiculous, my reservoir was good prior to coming to shop. It was checked several times looking for leak. I had no choice my vehicle could not be moved without reservoir. The cost would have been more. You have gotten paid , luck goes both ways. Good and bad . I will not responded anymore. read more

Love these guys! Highly recommend. If you have any European vehicle this is a must-go destination, especially BMW. Total pros. The entire Staff from the Top-down are world-class. The amount of thought and effort that goes into every detail about Excluservice is second to none. Dealerships could take a few notes from this team. I will definitely refer to others! read more

Excluservice - Auto Repair Near Me - Rockville, Maryland

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A bit overpriced compared to BMW dealership prices for the same work. Brake rotors and pads are nothing special and at arguably stock OEM.

Stephane & Eugene, the general manager were very pleasant to work with. Great customer service, addressed my problems and with a much better price than the actual Mercedes dealer. 10/10, this place is great! Highly recommend. read more

Excluservice - Waiting area- sodas, water and coffee available! - Auto Repair Near Me - Rockville, Maryland

I read a few of the reviews and am surprised with some of the negative ones. It's been years since I had any of my BMW's services by this shop but I never had anything but positive servicing. I actually bought a a mint Euro-spec 745i turbo from them which was once owned by one of their GM's back in the early 90's. I also purchased an extraordinary 5 series from them as well. Both cars came with three piece BBS rims because at the time I believe this shop was a BBS distributor as well. I got so many compliments on these cars over the years and I trusted no one else to service them because I wanted the work to be done well. At the time the owner, Lothar, was typically present and he l always kept a close eye on all the work being done. read more

I've always been happy with Excluservice. They are honest, get things fixed right the first time, and I will have to stop using them only because arthritis has made it nearly impossible for me to drive a stickshift any more. I fear I need an automatic transmission, and what fun is a Bimmer without a gearshift? I've owned one and used them since Lothar opened them, and before that Lothar took care of them at VOB in Bethesda, since my first BMW in 1972! Need I say more? read more

What a nightmare. We took the X5 in because the service light was on. We asked them to check it and tell us if anything needed maintenance. They kept it for 3 days and told us the glow plug was bad. So they replaced it for how much? $1099!! WTF... We didn't ask them to make repairs. We asked them to do the diagnostic. Shouldn't a mechanic call and ask for permission before going diving through your car's engine? Guess what - we get it back, and the service light was still on! So I calm down and call them for a detailed summary of what they did on the car and why they did it. And I get subjected to the most condescending phone call of my life. "How much do you know about engines? Cause it sounds like you don't know much, so I don't want to explain too much to you and confuse you." Yeah, I'm sure you could also tell from the sound of my voice that I build robots for the Navy. I told him, no problem, just go slow, I'm taking notes and I'll look up anything I don't understand. I asked him if they kept logs of the OBC (on-board computer) readouts. Nope. I told him I noticed that the info panel was telling me I needed the brake fluid replaced. He said, "Brake fluid? What are you talking about? What are brake fluids?" My mind is blown. Then I threw him a softball, I asked him why they decided to replace the glow plug. Anything along the lines of 1) the engine has a hard time starting, which it doesn't, 2) the glow plug light was on, which it wasn't, or 3) the check engine light was on, which it wasn't, would've satisfied my question. Instead I got this BS: "Why did we do it? How am I supposed to explain that to you? That's like asking why do anything?" Yes. Why do anything. Why take the time to review this mess. - - - - - So I take the car to another shop. They replaced the brake fluid. The service light is no longer on. read more

These guys are nice enough but if you take two minutes to look at your bill, it's pretty clear you're getting ripped off. They charged me $38.59 in labor to change the cabin filter, which took me 58 seconds and no tools to do it myself....that's over $2,300 per hour. Apparently they have brain surgeons back there working on cars. Add to that $270 for a battery that typically retails for $120 and $64 in labor to change the battery (four easily accessible bolts). As much as I'd love to support BMW Excluservice, I'm not interested being ripped off. read more

Excluservice gives me the confidence that my car is running optimally. They are extremely knowledgeable and willing to explain everything. I will be taking my 428Xi here for all preventative and repair services. read more

I went to excluservice several times. They advertise themselves as offering dealership services at a much lower rate. I got a diagnostic test done with them and the charge was significantly more than what the dealership quoted me. They also charged an insane amount just for changing windshield wipers. I expressed frustration at this and they just responded defensively. Over a year later I decide to give this shop a chance again and make an appointment since they consistently send me coupons. After making the appointment, I get a call later from the owner saying that he cancelled my appointment because I had expressed dissatisfaction with their services in the past. The owner of this shop has no humility, instead of offering better services and value, he prefers to lose customers. read more

BMW Excluservice is by far the best place I've ever taken my car to be serviced and repaired. Eugene is the tech that ALWAYS works on my cars and he is absolutely amazing. In fact, I'd be willing to bet $100 that he is a best BMW Tech in the DMV. Doesn't matter the issue, if something is wrong with your Beamer, this guy can fix it, without just throwing parts at an issue, draining your bank account in the process. "I LOVE this place!!! I've been going here for years! Thanks you BMW Excluservice and most all, thanks Eugene! Ben Current Serviced Cars: 330Ci; 750Li; x5 read more

I am in search of a new mechanic. I told Isaac exactly that. My mechanic of 18+ years tried to rip my daughter off... I had a failed emission test with a P0444 Purge Control Valve Circuit error. I did my research and arranged for BMW Excluservice to take a look at the car. I was charged a diagnostic, $140, which is not a problem... you would pay this anywhere unless your mechanic is part of the family. They diagnosed a gas cap leak. I talked to Tim, he explain why that was the case, BTW gas cap could be one of the issues, and certainly the easiest one to address. Cost of the gas cap at BMW Excluservice $38.00, 0_0, BMW of Rockville charges $28.00. Also my bill, which I have not seen just yet has shop supplies on it... Really???? I will come back to this review and update you. I wanted to write this even before picking up the car.... Will I be going back??? Will they be my next faithful mechanics??? Yeah right!!!! Very frustrated with this trade, but NEXT... Oh Honest Mechanic... where are thou????? UPDATE: Stephane, the manager adjusted the price to $28 for the gas cap after a conversation at pick up. They were no shop supply fees on the bill. Am I a satisfied customer: yes Is this an honest shop: no Will I be going back: no Dear Stephane, I appreciate you accommodating my request and I understand your business-like answer. I am not the shop owner, you are. As such, truly revising the way you do business with all honesty and integrity might be something you might want to pursue in the future for your business. I came in with only one intention: finding my next honest mechanic. I am sorry to say you are not it. Dear Customers (current and future), I hope that my review does not deter you from doing business with Stephane. I was only looking for honesty as I feel every mechanic knows his trade. For lack of finding it at BMW Excluservice, I will continue my quest. Best read more

I had a previous review from some years ago here about a negative experience I'd had with BMW Excluservice. Unfortunately I neglected to update that after the owner contacted me and made good on the situation. Based on that, when I recently needed additional service on my X5, I gave Stephan and the team another shot. While I wasn't happy with the news they delivered about by vehicle, the team did go the extra mile to try and come up with the most cost effective solution to keep my BMW running as best I can, without breaking the bank. Thanks again! read more

I am usually skeptical in smaller shops with lower prices, usually it means lower quality service. (You get what you pay for) However I decided to give Excluservice a chance, and I have to say, the attention to detail and the extended knowledge of the technicians really impressed me a lot. I would go back for any additional work that needs to be done with my 2009 BMW E89 Z4. #StevenChanApproved read more

Save the time and your money by taking your BMW to the dealership instead! i brought my car for diagnosis for an electrical issue they suggested to replace the CAS module and did nothing! Later after so many diagnosis they still couldn't figure out the issue so i ended taking my car to dealership to find out it was a wiring harness issue!! after all there was no need to replace the CAS module.. clearly this shop has a whole bunch of clowns that don't know what they are doing! read more

Horrible Customer Service over the phone! Today (9/9/20), I called BMW Excluservice in Rockville, MD to get an estimate on replacing the front and rear brakes of my 2014 BMW X3 3.0, including brakes pads, rotors and sensors. They absolutely refused to provide any numbers over the phone...not even worst case scenario. They said they won't give any numbers without completing their own inspection because BMW dealerships lie about repairs that a car needs. I told him that it blows my mind that they won't give any pricing for a repair without seeing the car. There are numerous repair shops in the area and it's ridiculous to expect customers to drive to multiple locations to get an estimate...especially for brakes when its dangerous to drive around with bad breaks! read more

Great service, I love how they show you photographs of each proposed repair. I've been coming here for several years and I've always been happy with them. My 2005 e46 has never been in better shape. Recommended! read more

I called Excluservice on Monday because I am buying a car in Kensington and I live in Massachusetts and wanted them to do a Prepurchase inspection since the BMW In Rockville no longer provides this service. The young man I spoke with assured me this wouldn't be a problem and I would receive a detailed inspection with supporting photos. After confirming with the car owner, I call back later the same day to make the appointment for 9 am Tuesday morning. Tuesday morning just before 8am I get a call from Ben telling me that I cannot pay over the phone with my credit card because they have been burned in the past. Say what? They want me to come from Boston to pay? Just seems like bad business. Here I am trying to give you my hard earned cash and you are refusing payment. I offer PayPal, Apple Pay, VENMO, etc. They said it was a policy and I can talk to the owner when he gets there at 10 am. So I had to cancel my 9 am appointment. I ended up using BMW of Silver Spring. They were great. Got me in the same day (Tuesday morning) and did a comprehensive PPI. I guess I should have looked for other BMW dealers all along. Excluservice does look like they provide some quality services and a clean shop but I cannot comment objectively to this as they did not seem to want my business. read more

I got an estimate to have springs installed in my m4 and was quoted an astronomical $1,700+. Knowing that this is only a 2-3 hour job I called a handful of very reputable tuner shops in the area and received quotes from $475-600, including alignment. this tells me these guys either did not understand the job (it's pretty obvious and was very clearly articulated), they do not have any aftermarket expertise, or they offered a high price because they thought I was an unsophisticated consumer with money to burn. either way, I will not be going back. read more

I had been a loyal customer here for 15 years. Following Lothar's sale of the business, the place has steadily deteriorated. Customer service is now a non-existent concept. Prices are ridiculously high, and the shop does not stand behind its work. My advice: stay away from BMW Excluservice. The staff is rude and incompetent. read more

I have had my car serviced here on 2 occasions and both times I was equally unimpressed. I just moved to DC area from California and needed some service done to my car. I googled a BMW repair shop and their shop came up. They are overpriced and not that great. Go to Sigy's! He's in Rockville and he's rude as hell but at least it's a decent price and the work is good. read more

I bought my 2010 650i about a year ago. I LOVE the car, the look and the feel. One day I took my car through a car wash and immediately after my electronics went CRAZY. Radio, Nav, blu tooth, satellite didn't work at all. After a day it all came back. I figured it had something to do with some kind of water leaking into the car so I took it to the dealership as it was still under warranty. They couldn't find anything wrong. Later in the year it rained and the same thing happened. Another trip to the dealership and they found nothing wrong. The spring came around and while I was visiting the dealership to ask a question it began to rain. Sure enough, the issue happened again. Guess what, the dealership couldn't find anything wrong. Each time though after a few days of drying out, the car operated normally. Two weeks ago, I got caught up in a rain storm and 10 minutes into it, my radio, Nav, etc went out again. THIS time I took it to Excluservice BMW because my wife has bought two cars from them and always has them service her cars. They were busy as heck. Isaac needlessly apologized, explaining that his co worker was on vacation. Isaac fielded call after call though still managed to listen to my long story and get my information documented. He assured me that the car will be taken care of. He also asked if I needed shuttle service though I didn't require that this time. Later in the day, he called me to say that the technician assigned to my car had to go to the doctor and would I mind if the car stayed overnight and apologized for the inconvenience. The next day he sent me an email with the details of what was found. Before I read the email, my phone rang and it was Isaac phoning me to explain the issues and what my options were and explained what needed to be fixed immediately and what can wait. I finally got back to Isaac later in the afternoon and he sent me a confirmation email to ensure we were on the same page. I ended up having plenty of needed maintenance performed and after the work was complete, they discovered another issue which would not have been known otherwise. Isaac again needlessly apologized but informed me that Excluservice BMW would absorb the cost of that repair and by the way, they fixed my leak issue!!!! YAY!! I'm expecting to pick my car up today near closing, but again Isaac phoned me and set my expectations to say that they will try, but if not tonight, the car will be ready first thing in the morning. Of course I don't have my car back yet, but I wanted to write this review to extol the customer service I had from Isaac. He's busy as heck, but the dude is a heck of a customer service representative. Oh yeah....I'll be back! My wife has been taking her car to Lothar for years and now Stephane is picking up where he left off. read more

Use to be a decent shop but has gone extremely downhill. Definitely do not recommend. Very unprofessional attitude. will try Sigy's instead.

Had my X5 in for service after 100K. They have serviced two of my cars and I have always been satisfied with their work. The quality of the service was just as good as always. Yes, they're expensive, but so is a new car. I plan to go another 100K with my X5 and will continue to use these guys. I was told about all of their recommendations clearly and in advance. There was no pressure to have all or anything done. read more

My wife and II have been customers of BMW Excluservice for 20 years during which time they have done lots of work for us on four different cars. I even bought my last car -slightly used-through BMW Excluservice. They represent a competent, honest and fair priced repair service. We Have rarely found this combination in a BMW dealership. I would give them 4 to 5 stars. The only negative is the outside car rental service they use. Paul Dragoumis read more

I wish that I had read the review earlier prior to having my car repaired and I would have saved a lot of money. My car was fixed correctly but I was charged dealer prices. Unlike the previous reviewer, I will not be there a second time. I will try Sigy's and let you know how they do. read more

I called asking for advice on BMW maintenance and these guys were very helpful. They are definitely a great choice for servicing BMW's.

Short story: I took my 2002 745LI to this shop.... Airbag sensor came on so i had to see what the problem was... Car is in great shape for 90k miles... They called me and said it was just a loose sensor... Reset the sensor.... No - charge.... 97k miles and light has not come back on since. We all know what they could have done to me. They could have said anything... Sold me for work that may not have been needed etc. the mechanics are all veterans in the industry... All have worked for Dealers for years that would have handled this differently because the dealers mechanics have a different attitude with the car owner. I often talk with the mechanic that has worked on my car over the years to hear reasons a certain choice to proceed on a certain repair or not yet to repair an item. The hourly rate is 107.00 or 109.00 .. Somewhere between those two numbers.... Hourly rate at ROCKVILLE BMW (Old VOB) is over 170.00 Sure i have spend money from time to time but why would i ever take the car to a Dealer if i have this level service. New owner as of January 2013... It will be interesting to see if they keep the same culture. Stepfen (sp?), the past head service writer bought it from the old owner. He has always been a good guy from my past experience and the guy who handled the sensor story i mentioned happened a year ago with me. Five Stars is a no-brainer here but we will see going forward. By the way, i just dropped my car off this morning and they drove me back to my house to use a extra car i have to drive as they check out my car for another problem. Saved me from getting rental or having my wife pick me up and bring me home. Their off to a good start are my thoughts... Also i think that any shop with a painted floor that is always spotless runs a clean operation and is a good sign. Dave Kane - 20+ year customer but will be watching how they handle things with new owner. read more

I am sad to read so many critical and negative reviews of this shop. I have had my car serviced here for four years and have nothing but praise for their work and customer service. The staff is very knowledgeable about all things BMW and have always quickly and accurately diagnosed any problem with my car -- luckily there have been very few repairs over the years. They host BMW car shows for charity and the head of the repair shop, Stefan, is extremely professional and responsive to any request or question. It is my impression that their prices are less than BMW Rockville. read more

I absolutely love this shop. Going to start off and say Isaac Diaz hands down has got to be the most transparent person I've met. He is up front and very honest about everything. None of that " yeah it'll be quick service" just to get you to stay. I came in last minute for an oil change he was able to squeeze me in. Doing my oil change they ran into a problem on my 2004 M3 where the previous shop/owner over torque the drain bolt he was honest about it told me they could fix it but not till the next day. Thing was I needed to be out of down and needed to take the M3 the shop foreman said he'd do his best to fix it for me and get me back on the road mind you this was all an hour before they were going to close. They were able to fix it and have be on my way in timely fashion the price was very affordable. The amount of appreciation I have for these guys and the shop is unmeasurable. This experience alone I know these guys care about each customer and take each job with seriousness. Honestly will not take my M3 anywhere anymore. read more

Excluservice - Auto Repair Near Me - Rockville, Maryland

Thank you BMW Excluservice, for helping me in my time of need and putting my spare on my vehicle, free of charge and putting a smile on my face with your friendly service and demeanor. I cannot say thank you enough, If I had a BMW, I know I would take my baby here! GO COWBOYS!!!!! read more

The premiere BMW shop in the DC area. I have these guys service my 5-series, my M3, and my Spec E30 racecar. And I trust them enough that I have my mom take her 3-series to them as well. Keep up the good work Excluservice! read more

I own a X5 2002 with 84,000. miles and it's been a terrific car but lately I was have some troubles and my guy was not able to figure it out, I was ready to give it up until I found this place and so grateful I did. Not only they did a full inspection, fix the problem and what they quoted me was less than what I paid. My car feel like a new car. Great job and thank you. Frank read more