I recently moved to the area and was recommended to visit Dr. Bowman's office…read more Jill did a fantastic job cleaning my teeth and found a cracked filling that was easily fixed by Dr. Gilbreth. They explained every step as we went through the procedure which I really appreciated. I was also scheduled for a crown but I told her that I may be accepting a new position back home the next day and she said that we should wait on the crown so that if I got the job, I wouldn't have to make a special trip back - she was more concerned with not inconveniencing me than performing a procedure that would have benefitted the practice. Everyone was helpful and friendly and I would certainly recommend the Bowman Dental Group and Dr. Gilbreth to anyone looking for a great and caring group of dental professionals.

Very friendly staff and doctors who explain treatment thoroughly. Very pleasant experience here.read more

I cannot say enough good things about this practice. Everyone is friendly and caring and they go…read moreabove and beyond to make sure you are comfortable and at ease. Dr. Ann is wonderful at administering injections and the fact that they have massaging dental chairs, emotional support dogs and personalized music choices just takes it to the next level. There's no judgement from staff and the availability of payment plans eases extreme financial burdens. I was scared to find a new dentist when mine retired, but I am sure I found the right place. I highly recommend this office.

This place has a lot going for it except for one thing. The front desk employee Sally is the worst…read moreto represent this dental office. Let me tell you that she does not know how to speak with customers. People that pays her salary by keeping the dental office in business. She is rude and very unprofessional. She will talk down to you. She thinks she is above you. There is a review on here by Nancy. It was five years ago and seems Sally has not changed.

This review is not for the dentist or her assistants. I saw Dr. Thompson yesterday for an exam, and…read moreshe was kind and thorough. However, I am frustrated with her front receptionists. I wanted to schedule my next appointment in October, and I gave them my insurance's coverage information that clearly states the appointment would be covered. However, based on some "policy" that the front desk came up with, they wanted me to schedule the appointment in November because they were worried insurance wouldn't cover the appointment. 1. I asked to see this policy as written, and the front desk told me no. 2. I asked to speak to an office manager, and the front desk told me no. She asked me if I wanted to speak to the other receptionist. I said yes. After being on hold, she did not transfer me to anyone and told me to go to another dental office. 3. I asked them if they could file the claim for me in October, and if insurance wouldn't cover it, I'd be happy to pay out of pocket. They refused to even try to file the insurance claim, stating their "policy" tells them not to. I understand being worried insurance won't cover the appointment, but I'm angry at the fact they wouldn't even try to file the claim without a good reason, especially when I told them I would assume the risk. I also think the front desk was unprofessional in saying she'll let me speak to another receptionist but then turns around and tells me to go to another dental office. I DO NOT recommend this office, especially to my fellow military spouses. Please go anywhere else.

After previously reporting a negative review due to an unpleasant experience with front office…read morestaff , Dr. Thompson followed up with me to better understand the situation and ensure me that the behavior was not acceptable and not representative of their standards and treatment of their patients. I appreciated the follow up and definitely showed their commitment to their patients. My family and I have been with Dr. Thompson for 6 years and have always experienced exceptional care, so I'm relieved the situation was resolved.

Be sure to check with your dental insurance for yourself to ensure you're in network before getting…read moreany work done besides a cleaning. They straight up lied when they said my insurance covered the procedures they recommended and accomplished. Come to find out they weren't in network and I had to pay a substantial amount of pocket. Buyer beware.

Excellent care and customer service! They provide comprehensive and compassionate patient centered…read morecare. I am very pleased to find such a great dental group! Carly worked diligently to get my son in while on break from college, she went above and beyond!

I ended up coming to this office after my awesome dentist retired. My wife chose it based on online…read morereviews. Dr. R. struck me as a bit of an oddball when I first met him--almost overly cheerful. Over time, though, that demeanor seemed to fade. I never felt like my dental needs were truly being addressed; it often felt more like my teeth were being prepped for future repairs. Then came a visit where he told me I needed a root canal on a healthy tooth. At the time, I didn't question his opinion, but I had my doubts. My understanding is that root canals are typically necessary when a tooth is significantly compromised. At my most recent visit, a molar cracked, and I immediately had that sinking feeling: "root canal." I was right. When I told him I wasn't on board, he simply stood there tapping his foot, waiting for me to give in. I told him I would be seeking a second opinion--and that's exactly what I did. My new dentist confirmed that a root canal was not necessary, as the tooth was still healthy. Unfortunately, that experience caused me to lose all trust.

Never again! They accepted my dental insurance which is one of the best then years later claimed…read morethe insurance company had and audit and said I was not covered at the time, even though I was and the dentist's office will not even set an appointment unless they first verify your insurance coverage. Then tried to send me a bill for it!! AVOID THEM!!

I am at Cornerstone more often than I should. After 50 years of very bad practices on dental care…read moreand a severe case of dry mouth for the last 5 years or so, I have learned dry mouth is a breeding ground for cavities .The staff are doing their best to help me get more years of being able to chew my food. I don't remember the names of all the staff but that isn't important. They all are exceptional at their jobs. I had another 4 cavities filled today. I do have one name to share, Marcie, I informed Dr. Wilson that I want Marcie to be my personal numbing artist. I have had way too many needles stuck in my mouth over the years and lots of pain to go with them. I tensed up when Marcie came in room, she raised my lip and before I realized it .she was done. Thank you Marcie and Randall Wilson and the most pleasant staff of professional smile makers. Thank you for the opportunity to give a review.

My family and I have been patients of Dr. Randall Wilson/Cornerstone Dental for more than 2 decades…read morebecause of the such high-quality dental care we continue to receive. My reason for first becoming Dr. Wilson's patient was to get a 2nd opinion when my new dentist (at the time) told me I needed to underdo some expensive dental procedures. Dr. Wilson quickly diagnosed the procedures as unnecessary saving me a small fortune. Over the last 20 years, my extended family and I have continued to get our every 6-month teeth cleanings because most of the Cornerstone dental hygienists are top-notch putting in extra effort in removing as much plaque and tartar as possible to prevent tooth decay and gum disease. One of my favorite hygienists is Kerri because she does such an outstanding job each time. While you can't schedule a teeth cleaning with a specific hygienist, I always feel very lucky when I'm one of Kerri's patients. Over the last two years, I've had to have some expensive dental work completed to address two of my lower molars (with fillings) finally becoming brittle and wearing out (after over 5 decades of use). Dr. Wilson and his staff did an outstanding job crowning these molars, and they ended up being a much improved and well-worth-the-investment upgrade. Lastly, my family and I have always been impressed with how well Cornerstone Dental is managed, which includes patient appointment scheduling, high devotion to cleanliness and using modern technologies and best practices, procedure billings, and employee professionalism and friendliness.

Great a dentist office and staff to have because they are honest, compassionate and caring for you…read moreand your experience with them. While procedure is in process, they always make sure your comfortable and let you know what is going on. I highly recommend The Dental Studio of Southern Illinois, Dr. Brittany Gilbreth DMD or Dr. Lauren Brauer.

Went for my first visit today after moving here last year. Office staff are professional and…read morefriendly and they were gentle with me and thorough. Really like this place and highly recommend!

My dentist retired and I have been looking for a new dentist. I found my new dentist with Dr Mark K…read moreand his staff. Mindy the main receptionist greets you when you arrive. She's warm and friendly. This is especially nice if you are nervous about seeing a dentist. My hygienist is Denise. Again she greets you like you have been friends forever. The x/ray process is easy and with the big screens in the room you are in the know of everything that is happening in your mouth. Finally you get to see Dr. Mark he's young and makes you feel like he's know you for years. His manner puts you at ease. As you can tell if I had to use one word to describe West End Dental it would relaxing.

I was looking for a new dentist after mine closed without me knowing, then covid hit and could not…read morefind anyone taking new patients. I then searched for a new dentist reading lots of reviews. I am someone who has been to a lot of dentist and specialist. I made the right choice. ABSOLUTLEY love the office staff and Dr. Mark. They are so friendly, and Dr. Mark is so layed back and doing what is best for you at that time. I COULD NOT BE HAPPIER. I will stay with them for as long as they are there. He just worked on 2 of my fillings and they look amazing. I highly recommend West End Dental House if you are looking for a new dentist. HeatherNoblitt