The staff was friendly when I first arrived. The doctor was very thorough. I went in for a sprained…read moreankle. The doctor called the following day to say he reviewed the x-rays again and suggested I follow up with my PCP for an MRI. The wait was no longer that at my doctor's office. Plenty of free parking. Win-win

Overall, the front desk staff and medical assistants were friendly and welcoming, which I…read moreappreciated. Unfortunately, our experience with the nurse practitioner, Debra, completely overshadowed the positive interactions with the rest of the staff. My boyfriend was seen for a painful superficial skin issue and was prescribed doxycycline. When I asked about the significant sun sensitivity associated with doxycycline, Debra dismissed my concern and insisted that all antibiotics cause sun sensitivity. Rather than acknowledging that tetracyclines, such as doxycycline, are particularly well known for causing photosensitivity, she argued with me and didn't seem interested in discussing alternative treatment options or explaining why doxycycline was the best choice in his case. What was even more concerning was the lack of discharge education. We were not given clear instructions on how to care for the wound or perform dressing changes at home, which is basic patient education after treating and dressing a skin lesion. I am a registered nurse and work very closely with physicians, surgeons, and anesthesiologists every day, so I understand that every medication has risks and benefits. My concern wasn't that doxycycline was prescribed--it was the dismissive attitude and the inaccurate, oversimplified explanation I received when I asked a reasonable question. Patients deserve to have their concerns addressed respectfully and to receive thorough education before leaving the clinic. We left feeling frustrated and underinformed. While the rest of the staff was kind, the quality of care and communication from Debra fell far below what I would expect from an urgent care. I hope this feedback encourages better patient education, more respectful communication, and a willingness to address patients' questions instead of dismissing them.

I can't say enough how helpful this place was. First off the rep who answered the phone was Mehki…read more(Muh - Kai) sorry if I spelled your name wrong, but he was super helpful on the phone and in person when I got there. Informative, easy to work with and friendly. I was there because I was feeling terrible in my body and he put me at ease with the intake. Then Dr. Maria Sabau is, without any doubt, the BEST Doctor I've ever experienced. She came in friendly but firm, gave me the usual doctor convo but what made her stand out was how curious she was about me, my symptoms, and what lead to me getting there. Look, often with doctors I feel like they're barely listening and just trying to keep moving while subsiding my symptoms. Ok I get it, you're busy. But I'm a human being in pain. Maria, met me where I was. She told me the goods and bads and her directions were easy to follow. She even said "after a few days, call back in an let me know how this works for you". Wow. I'm really and truly lucky to have went in there. And thanks to her I am feeling much better now. Thanks to Mehki and Maria !

Our second time here in the last three years. I brought my son to see a doctor cause he has a…read moretoenail infection. It was hurting and it's all red so it needed urgent care. When we got here there was no one waiting so after ten minutes they called us in. The doctor looked at it, explained what the problem is and prescribed two kinds of medications. She was very nice, friendly and caring. My teenage son who was scared to go felt very comfortable. Front desk staff were helpful and friendly as well. So far we had two good experiences here. Hopefully I won't need urgent care too many times but in case we do I'll come back here.

Turns out I had Rheumatoid Arthritis! I was going to this…read moreclinic and they treated my swollen wrists as sprains but it never healed. The last time I was there the front desk lady demanded I come back with a workers comp form. I think she asked me that because I was wearing my Honda jacket. I left work early that day because my symptoms were getting worse, just for her to deny me and ask for a form from my job. She even rudely asked "what do you do for work?" It wasn't her business, but I was a salesperson at the time. Anyways, I began going to Facey medical and now I have Kaiser. They have been treating my rheumatoid arthritis. Spoiler alert! You don't get rheumatoid arthritis from working sales at Honda

Online and on the paper it says opens at 8am. Got there at 8:15 am and it said sorry closed so I…read moredecided to stay because I needed to see a dr. No one showed up so I decided to leave at 9:10 am. Very unprofessional.

I'd skip this place. The doctor basically works via phone call only. The front desk staff turnover…read moreis alarmingly high. Basic things like records requests, referrals, and prescriptions take an unreasonable amount of time and effort on the part of patients. Basically, you have to volunteer as a temporary, part-time manager and ensure the staff does their job until they fulfill your request. With all the providers working in this area, Prime Care Physicians should be your last resort.

I would not recommend this office. I made appointments with Dr. Arash Matian on two separate…read moreoccasions, and both times he failed to show up for the scheduled appointment. Despite not being seen by the doctor, I was still charged a copay through my insurance. The lack of professionalism, communication, and respect for patients' time was extremely frustrating. Patients schedule appointments expecting medical care, not to be stood up and billed for services they never received. My experience left me feeling that this practice is more concerned with collecting payments than providing quality patient care. It is very unfortunate how patients are treated here. I would strongly encourage others to look elsewhere for medical care.

I had been dealing with lingering ear pain and after trying to tough it out over the weekend, I…read morefinally decided to stop putting off urgent care. I hate crowded waiting rooms, so I booked an appointment online the night before after seeing great reviews and noting the Cedars background. Fyi there's construction on Ventura right now, so drive around to the back and park up the ramp and they do validate! The front desk was so nice and upfront about copays right away. I was called back quickly for vitals, and Dr. Zadorian was great. He was super friendly, thorough, and clearly explained the treatment plan, wrote my prescription, and gave solid advice on prevention. The facility is spotless, professional, and I was in and out in under an hour. Definitely my new go to whenever something comes up.

My father is a doctor. We needed quick care and this was close…read more Unfortunately this was the worst customer service and aggressive behavior by staff. It's clear this is run by people who care about money first. I would never send anyone here. Awful experience.

I can't speak for their normal urgent care services- this review is for their Covid testing…read more Free PCR Covid tests and $89 rapid tests (I'd recommend getting a free rapid test at Hummingbird down the street instead). You walk up, call a phone number on the door and tell them you're there for a Covid test. Someone brings you out a clipboard which you fill out. You wait 20-30 minutes in line outside, get your nose swabbed, then get the PCR results within about 24 hours. The first time I got a PCR test, I didn't get the result emailed to me in 24 hours and when I called, it sounded like the lab was running behind, but they got it to me in about 28 hours. So nice to have free PCR tests! Thankful for them.

You won't find a finer doctor anywhere in California they go out of their way to help me with my…read moremedical treatment in regards to the one star reviews about the staff imagine the amount of work they do with the phones and dealing with people and addicts every single day and what they have to go through to make it through a day I don't think they're rude at all I think they're overworked and I appreciate the help they give me I've always received a call back and I've always gotten the help the day I needed it thank you for all your help Doctor I think you're the best. Danny Sorenson. Let me just update this review since I came back in again today I yelled and screamed at by the receptionist I'm always trying to be respectful I'm the patient and I'm getting treated like horseshit she yells and screams at you tells me it's my fault I don't understand what's going on it's like you can't get help when you need it the doctor is my opinion is one of the best and I stand by that but his nurses are the worst attitude ever I stand by that

Best urgent care I have ever been to. They have such an amazing/caring staff of women and Dr. Eli…read moreGluzman is amazing he's very patient, informative, and caring and they all make you feel comfortable coming in for whatever embarrassing medical thing you might need. I was in and out in less than 30 minutes. Highly recommend this Urgent care to everyone please go here. They have a spacious parking lot or street parking. Only note is they do not take insurance it's all out of pocket but very affordable.

Front desk and Dr. Gluzman were both kind and I really did appreciate the fact that he tested me…read morefor more than just strep (which is what I went in & was concerned about) but the pricing seemed a little much. My total was about $150 (the office visit is $75 and the influenza + covid test was an additional $70) but the tests were rapid tests you can get at CVS but hey, they don't take insurance so I don't mind that too much. ALSO keep in mind they do not take ANY insurance, I didn't know that before I came in, I just thought they had a flat fee for folks who don't have any. What I did mind was when I called back today, I needed an accommodation letter or note for my job so they have documentation that allows me to work from home and whoever answered was quite rude (a male that wasn't the receiptionist woman I had seen before and also wasn't Dr. Gluzman). The itemized receipt was also... interesting & I'm just hoping my HSA doesn't put a hold on my account because of it. What's also interesting was some of the political commentary on Biden & queer folks that seemed unnecessary (I'm a lesbian so it probably bothered me more than it would others but I'm also good at ignoring stuff like this lol) but other than that they were kind and got me in & out. Unfortunately I did test positive for COVID but at least this Dr. even thought to test me for that, the last urgent care doctor didn't even think to do that.

Carbon Health Urgent Care is truly amazing. They are so…read morekind, fast, and considerate. The place is always clean, and everyone is polite, caring, and genuinely calming. Thank you to all of you for your kindness, professionalism, and for making patients feel safe and cared for.

Came here to get a pea extracted from my son's nose. Told the front desk, the nurse, and Josh…read more(doctor i presume) that my son is autistic. Josh proceeds to try and stick a metal tweezer into the soft tissues of an autistic child anyway, instead of just saying they didn't have the proper equipment for safe extraction. Made my son bleed. Had to drive to another urgent care to get it properly removed with a balloon extractor. Terrible. If you can't do it just say so instead of harming children.

The address account on Google Maps-where I searched for urgent cares--says that it's in the mall…read more(it's April 2026 and very much not in the Westfield mall), the hours listed are wrong (it says 24 hours and it's not) I sent a message through google maps to correct both so hopefully that helps others skip the debacle I had. Super unhelpful employee (named Micah?) didn't understand why I couldn't find them and didn't care that internet address and info were wrong. I arrived at 7am thinking they would be open, made an appointment for 8:10am directly on the website from my car when I realized they weren't, spoke with Micah to find their true location at 8 and he told me they don't take appointments--which they clearly do because I got the confirmation text. I arrived at 8:05 and was the only one there the entire time so this has nothing to do with it being busy. I stood there for FORTY minutes while he tried and failed to check me in properly. Finally went back at 8:50. Nightmare for someone in pain and In a hurry. Can only imagine what it's like when it's busy?

We have been to MEND twice now and the service was extraordinary. Their appointments ran on time…read moreand our experience was made seemless by the efficient and friendly staff. We were in and out in a timely manner. They now accept insurance, which is so helpful. Parking was easy but you do have to pay for it.

Dr. Cho and her administrative staff are truly the best! They make you feel comfortable, heard and…read morecared for. Whether you have a cold or need ongoing treatment they will go above and beyond to make sure you get the utmost medical care possible. Thank you!

Having own X-ray and providing competent care. Sent to other place that didn't provide information…read morestill after almost 24 hours. Had to go to another emergency room.