I had been dealing with lingering ear pain and after trying to tough it out over the weekend, I…read morefinally decided to stop putting off urgent care. I hate crowded waiting rooms, so I booked an appointment online the night before after seeing great reviews and noting the Cedars background. Fyi there's construction on Ventura right now, so drive around to the back and park up the ramp and they do validate! The front desk was so nice and upfront about copays right away. I was called back quickly for vitals, and Dr. Zadorian was great. He was super friendly, thorough, and clearly explained the treatment plan, wrote my prescription, and gave solid advice on prevention. The facility is spotless, professional, and I was in and out in under an hour. Definitely my new go to whenever something comes up.

My father is a doctor. We needed quick care and this was close…read more Unfortunately this was the worst customer service and aggressive behavior by staff. It's clear this is run by people who care about money first. I would never send anyone here. Awful experience.

The staff was friendly when I first arrived. The doctor was very thorough. I went in for a sprained…read moreankle. The doctor called the following day to say he reviewed the x-rays again and suggested I follow up with my PCP for an MRI. The wait was no longer that at my doctor's office. Plenty of free parking. Win-win

Overall, the front desk staff and medical assistants were friendly and welcoming, which I…read moreappreciated. Unfortunately, our experience with the nurse practitioner, Debra, completely overshadowed the positive interactions with the rest of the staff. My boyfriend was seen for a painful superficial skin issue and was prescribed doxycycline. When I asked about the significant sun sensitivity associated with doxycycline, Debra dismissed my concern and insisted that all antibiotics cause sun sensitivity. Rather than acknowledging that tetracyclines, such as doxycycline, are particularly well known for causing photosensitivity, she argued with me and didn't seem interested in discussing alternative treatment options or explaining why doxycycline was the best choice in his case. What was even more concerning was the lack of discharge education. We were not given clear instructions on how to care for the wound or perform dressing changes at home, which is basic patient education after treating and dressing a skin lesion. I am a registered nurse and work very closely with physicians, surgeons, and anesthesiologists every day, so I understand that every medication has risks and benefits. My concern wasn't that doxycycline was prescribed--it was the dismissive attitude and the inaccurate, oversimplified explanation I received when I asked a reasonable question. Patients deserve to have their concerns addressed respectfully and to receive thorough education before leaving the clinic. We left feeling frustrated and underinformed. While the rest of the staff was kind, the quality of care and communication from Debra fell far below what I would expect from an urgent care. I hope this feedback encourages better patient education, more respectful communication, and a willingness to address patients' questions instead of dismissing them.

I can't say enough how helpful this place was. First off the rep who answered the phone was Mehki…read more(Muh - Kai) sorry if I spelled your name wrong, but he was super helpful on the phone and in person when I got there. Informative, easy to work with and friendly. I was there because I was feeling terrible in my body and he put me at ease with the intake. Then Dr. Maria Sabau is, without any doubt, the BEST Doctor I've ever experienced. She came in friendly but firm, gave me the usual doctor convo but what made her stand out was how curious she was about me, my symptoms, and what lead to me getting there. Look, often with doctors I feel like they're barely listening and just trying to keep moving while subsiding my symptoms. Ok I get it, you're busy. But I'm a human being in pain. Maria, met me where I was. She told me the goods and bads and her directions were easy to follow. She even said "after a few days, call back in an let me know how this works for you". Wow. I'm really and truly lucky to have went in there. And thanks to her I am feeling much better now. Thanks to Mehki and Maria !

Our second time here in the last three years. I brought my son to see a doctor cause he has a…read moretoenail infection. It was hurting and it's all red so it needed urgent care. When we got here there was no one waiting so after ten minutes they called us in. The doctor looked at it, explained what the problem is and prescribed two kinds of medications. She was very nice, friendly and caring. My teenage son who was scared to go felt very comfortable. Front desk staff were helpful and friendly as well. So far we had two good experiences here. Hopefully I won't need urgent care too many times but in case we do I'll come back here.

Carbon Health Urgent Care is truly amazing. They are so…read morekind, fast, and considerate. The place is always clean, and everyone is polite, caring, and genuinely calming. Thank you to all of you for your kindness, professionalism, and for making patients feel safe and cared for.

Came here to get a pea extracted from my son's nose. Told the front desk, the nurse, and Josh…read more(doctor i presume) that my son is autistic. Josh proceeds to try and stick a metal tweezer into the soft tissues of an autistic child anyway, instead of just saying they didn't have the proper equipment for safe extraction. Made my son bleed. Had to drive to another urgent care to get it properly removed with a balloon extractor. Terrible. If you can't do it just say so instead of harming children.

The staff was warm and friendly. The wait time was acceptable and understandable. The doctor was…read moreexcellent, gentle and asked questions and listened to my concerns. The x-ray tech was gentle and explained clearly what was needed. I would definitely get care there again if needed.

If l could give 0 stars l would. The prices they charge you for simple, over the counter tests is…read moreabsurd, 10x markup, which they will perform without your consent if you go in simply asking questions. Over $500 for a COVID test. avoid avoid avoid

Best urgent care I have ever been to. They have such an amazing/caring staff of women and Dr. Eli…read moreGluzman is amazing he's very patient, informative, and caring and they all make you feel comfortable coming in for whatever embarrassing medical thing you might need. I was in and out in less than 30 minutes. Highly recommend this Urgent care to everyone please go here. They have a spacious parking lot or street parking. Only note is they do not take insurance it's all out of pocket but very affordable.

Front desk and Dr. Gluzman were both kind and I really did appreciate the fact that he tested me…read morefor more than just strep (which is what I went in & was concerned about) but the pricing seemed a little much. My total was about $150 (the office visit is $75 and the influenza + covid test was an additional $70) but the tests were rapid tests you can get at CVS but hey, they don't take insurance so I don't mind that too much. ALSO keep in mind they do not take ANY insurance, I didn't know that before I came in, I just thought they had a flat fee for folks who don't have any. What I did mind was when I called back today, I needed an accommodation letter or note for my job so they have documentation that allows me to work from home and whoever answered was quite rude (a male that wasn't the receiptionist woman I had seen before and also wasn't Dr. Gluzman). The itemized receipt was also... interesting & I'm just hoping my HSA doesn't put a hold on my account because of it. What's also interesting was some of the political commentary on Biden & queer folks that seemed unnecessary (I'm a lesbian so it probably bothered me more than it would others but I'm also good at ignoring stuff like this lol) but other than that they were kind and got me in & out. Unfortunately I did test positive for COVID but at least this Dr. even thought to test me for that, the last urgent care doctor didn't even think to do that.

Great pediatric urgent care, I really like that you can book a same-day appointment online. They're…read moreopen on weekends and stay open until late, which is incredibly convenient for working parents. Wait times are minimal, and the doctors and nurses are attentive and caring. They also accept many insurance plans, which makes visits much easier. Highly recommend for quick and reliable care for kids!

This business will charge you more than stated. Acknowledge an error then make you chase their…read morebilling dept who is never open for a refund. They charge you more than authorized and then they are jerks about it. So many urgent cares in the area and they don't use these deceptive practcies

Took my mom here after being denied from Exer urgent care due to a minor head injury from a fall…read more VIP urgent care took good care of my mom, they stitched her right up and everything went fast and smoothly. Go here if u want to be taken care of and seen fast! Love this place.

Stopped by for a quick prescription, paid $200 cash for a visit just to get a prescription…read morebasically and even that turned out wrong - when I got home after picking it up at the pharmacy I realized that the pills I've got are different ones that the doctor suggested. And of course I already paid for them and opened the bottle before realizing the name is different. So now I have to wait for the doctor to fix that, then go to the pharmacy again and pay again. I don't know how is this possible to mess up with just writing a prescription form and the doctor Nikjoo did just that Zero stars if I could

Dr. Cho and her administrative staff are truly the best! They make you feel comfortable, heard and…read morecared for. Whether you have a cold or need ongoing treatment they will go above and beyond to make sure you get the utmost medical care possible. Thank you!

Having own X-ray and providing competent care. Sent to other place that didn't provide information…read morestill after almost 24 hours. Had to go to another emergency room.

I've been here twice now and I have to say that checkin, wait time and care has been great. I was…read morecoughing and for o er 2 weeks and the dr. Prescribed medicine that helped clear things out. It is a reliable place to go without the long wait

Thanks you're care . Thank you for your concern. I'm glad everything's healed. We came to the…read moreclinic after my son had a broken arm. From the very beginning, we felt care and professionalism. They quickly diagnosed the injury, applied the cast, and explained everything clearly -both to me and to my son. The staff was kind, attentive, and most importantly, knew how to make a child feel safe and calm. Special thanks for guiding us through every step of the recovery. We're truly grateful for the help and support!