I tried Lowe's and Home Depot, and I'm so glad I went with Exeter Carpet Company. When I called Lowe's they had a deaf person handling the phones. I had to repeat my phone number 4 times in slow-motion. I finally hung up, in disgust. I thought I was being punked. The Home Depot staff were great, but the person they hired to do the estimate wanted me to take out a whole drawer and shelf unit out of the closet, even though it never touched the ground!! Sure, it would take some work to put the rug underneath 15 feet of closet, but come on! They also refused to remove the carpet because it had stains (which is why we needed a new carpet!). Hello?? So, I went with Mike. I did some ground work preparation by getting rid of the rug and pads myself, and taking out all of the staples. I wanted to be sure that the floor was a flat surface and not a pad built upon tufts of old rug and staples. It took me a long time to do it, which suggests that it might not have been done, so I'm glad I did it myself. Well, actually, I got some college kids to do it for me. Mike discounted the price for my prepping for the rug. They installed the rug today, and I'm so happy. When my mother returns, she'll have a whole new bedroom equipped for her old age, looking fresh and new. I'm so happy. My only advice is to be patient. Mike does the work, himself and is likely on jobs when you call him. Be patient, and he'll get around to you. I'm pleased with the selection of the rug and we paid for extra padding, and it feels so good under my feet. My guess is that I'll be hanging out more in my Mom's room, now! read more

I had gone in the showroom made an appointment, they never showed up, Never called back after 2 phone calls. I would Not Recommend this company. ( I had used then before) read more

We hired Mike to fix what some Lowe's installers did wrong when we bought rugs from Lowes with "free installation". 18 months after the Lowe's team installed our rugs, they were a mess, with loose carpet everywhere, etc. I could have had the Lowes team come back, but to be honest I didn't want them even if it was free. Mike came and looked at the issue, gave us a quote (that I thought was low to be honest), and 24 hours later he came with Mike Sr. (his dad, who started the business decades ago in Exeter) and they fixed everything in a few hours. The final product was PERFECT and we've had no issues since. Further, Mike and Mike Sr. were true gentleman and great to have in our home. Great company and great owners ---- many thanks for such great work you did for my wife and I. read more

We got a couple of quotes to replace the carpet on the house we had just bought. Mike was prompt on the consult, and gave us the best price out of all the others. We were able to book an appt the same week. They ran into some car issues so were unable to come the original date booked, but arrived the next day (a Saturday) and him and his dad went straight to work. They were very fast yet thorough. The carpet is great quality, very soft and nice color. We're very happy with the end result. read more

1 star is only because 0 isn't an option. This company was hired by Insurcomm to do a rebuild from water damage on my 3rd floor. Wanting all of the carpets in the house to match we hired Mike additionally to re do the entire second floor as well. The quality of work I got was pretty poor. My baseboards, having JUST been installed and freshly painted due to the water damages are now all scratched up- in EVERY room of my home. Some of the edges get pulled up very easily and during vacuuming. When I asked Mike about this on the day of install he assured me it was normal!! After the job was complete and payed for I began noticing all the mistakes and shotty work the same day! Glue all over my door frames, cuts in the middle of the carpeting that weren't glued back together, all the seams are down the middle of the rooms and very visible, dents to my walls during the moving of furniture, the edge in my hall spear to be bubbled in some spots. My stair runner was completely split wide open. I did ask him back to repair it and he came the next day and simply removed and pulled it down to hide the hole... all this did was make the gap between stairs wide instead of being seamless. Basically if you run your finger along the stair, there is a huge gap where there isn't any carpet now because he had to lower it to cover up his mistakes. All the other mistakes aren't fixed because it far past being able to ask him back to repair. Sadly we didn't notice all of these mistakes right away. I do not recommend this company. Very poor quality and now I have to pay someone to come and do things the right way. Not exactly sure how to post pictures.. I have tons of them. read more