I had to use this place because of the insurance company. I wish I could leave a zero star rating…read more They are impossible to get a hold of by phone, they forgot to pick me up at a scheduled pick up time. DO NOT COME HERE! Update to this, then when I get here they don't even have my vehicle ready. I have to wait two hours to get one. Then it smells like smoke, so I guess the smoke free guarantee is wrong. So I bring it back the next day for a replacement and guess what it smells like smoke, and I find a cigarette butt on the floor. So here I am on the second day waiting hours again because they don't have a truck ready for me.

Customer service is very bad i have reservation to pick up the car and they tell me there's no car…read moreavailable now even if i have reservation

I rented a car using their drop off and pickup service. They charge a $50 fee for that service but…read morefeel no responsibility to provide the service at the time you schedule. They were supposed to be here to pick up the car at noon. Someone called me at 11:20 to make sure I would be here at noon. I checked the maps app on my phone and the driving time was listed at 38 minutes, so that made sense. When they didn't show up, I tried to call and no one will answer the phones, even though their business hours are until 5PM. No matter what menu option I selected, I was taken back to the automated menu. I called the customer service number and they reached someone at the office. Miraculously, just minutes after that call, they called me that they needed the gate code that they already have on my account. So of course they were nearby, but gave me a traffic excuse. I already know that wasn't right because I checked it on maps and knew it didn't take them an hour and a half to arrive. To be that close after I called customer service, it was obvious that they made some type of stop without regard to the customers time or schedule. I strongly advise against paying them for this service under these conditions.

We rented a Voyager mini van for our party of 7 one way to Galveston on our way to a cruise. The…read moreshuttle took awhile to get to the Houston Airport, maybe 15 minutes. Gentleman was helpful with our luggage. The line at Enterprise wasn't long. There was 1 person ahead of us. The lady at the counter was just Ok, not very helpful. The only reason why I gave them a 4 star was because another lady at the counter noticed we were waiting awhile for our car. She very nicely walked us to a mini van and started it. She said she will turn on the heat so we can wait on the car. That's great customer service! I wish I remembered her name but I have forgotten. She had long hair braids. Lovely person! Well, after waiting what seems v like an eternity I finally got out because I noticed someone who came after us drove off next to us! I went to this lovely lady and asked what happened. Mind you there is 4 staff chatting at the counter. She profusely apologized and had someone help us and we were off!

Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

Everything and body was on point and very professional thanks SHAY. She made sure my van was great…read moreand it was ill be back

If I could give this location zero stars, I would. This was one of the worst customer service…read moreexperiences I've ever had. Before making the trip to the airport, I did exactly what any reasonable customer would do: I called Alamo's customer service to verify that my payment method would be accepted. I was assured that everything was fine, so I drove all the way to the rental location expecting to pick up my reserved vehicle. When I arrived, the staff refused to honor the information I had been given. Instead of trying to help or offering any reasonable solution, they were dismissive, unprofessional, and completely indifferent to the fact that I had relied on their company's own customer service. I wasted my time, gas, and effort because the left hand of this company clearly has no idea what the right hand is doing. What made the experience even worse was the attitude of the employees. There was no empathy, no apology for the conflicting information, and no attempt to resolve the situation. I was treated like an inconvenience rather than a paying customer with a confirmed reservation. If your company has policies that differ from what customer service tells customers, then your employees need to honor those representations or your customer service department needs proper training. Customers should not be penalized because your company cannot communicate internally. I left without a vehicle, after wasting hours of my evening, because of Alamo's incompetence and lack of accountability. I will never rent from Alamo again, and I will actively discourage friends, family, and colleagues from doing so. There are too many rental companies that value their customers to waste time with one that clearly doesn't.

Their service was horrible due to the fact that it shares with progressive insurance they weren't…read morefriendly at all stay away from this location. Go to the location off Astoria that's where you will get exalent service on the corner of Astoria and the gulf freeway

Picked up from this location almost a year ago to use a vehicle for a 10 day, one-way road trip…read morefrom Houston TX to Charlotte NC. The service here was fantastic and I was ecstatic to find that I had been upgraded from a Mitsubishi Mirage to a GTI! (Will probably never get this lucky again). The car handled great the entire trip, and it even got to see Tail of the Dragon on an impromptu side quest. I am very grateful for the positive experience and a car that made this trip extra special !!

The customer service was terrible the lady working the counter did not take time to listen to our…read moreneeds. Better training and communication courses are needed. We asked to speak to the manager who was sitting back watching the situation unfold and with a very condescending tone he says "oh I'm the manger" like he needed the reminder for himself. Long story short enterprise lost a customer today.

If I can give zero stars I so would. This place is highly unprofessional and the part "owner" is an…read morearrogant asshole. I had an appointment for 9oclock to pick up a family van for our trip to Florida mind you a thirteen hour drive. It is now 11 two hours behind schedule because the car wasn't cleaned. I kept walking in to check on progress and I kept getting a "fifteen more minutes" response. DO NOT RENT ANYTHING FROM HERE. worst place ever.

Heather was super friendly, made sure we had our discounts appiled and gave us a nice car upgrade…read more Will return!