Avoid this company. These brokers are rude, unprofessional and charged additional money to my credit card without my authorization. I would recommend to directly hire the truck driver. read more

I paid for and scheduled a pickup with them. They called me the day before and said the price needed to be raised due to demand. Additionally they me said it had to be picked up the day prior and I had 3 hours to get it there(which was noon) while I was at work. I also had to bring it to themand they wouldn't come get it. They waited until they thought I had no other options and tried to take advantage of the situation. I highly recommend you avoid them. I called another company and was able to easily schedule a ride for my original day at the same price they claimed they couldn't do. read more

I used Experienced Auto service to move my car from NJ to WA and they did a wonderful service. Pick up and drop was quite quick. They allowed me to keep some things in my car. Ronnie was awesome in getting things done. The entire transaction was smooth and my car was shipped cross country without a scratch. I'm going to bookmark them so I can recommend them to my friends. read more

Wow, what a mess. As the usual story goes, I was also referred to Experienced Auto Transport by Prime moving and a mysterious Ronnie was my representative. In our first phone conversation, I informed him that we had had a terrible experience with a different auto transport (Hawaii Car Transport-- terrible meaning they just didn't come for the car and gave no notice, wrong booking number, etc) and we were really hoping to find someone better for our second vehicle shipping at a later date. Ronnie gave me his word that he would offer me a fair price and he would take care of us throughout the whole process, and all seemed right in the world... Well I paid my deposit and so far so good. Communication leading up to the home pick-up of my car was satisfactory. I was instructed by a contracted local transport company on how to prep my car, etc., and the pick-up was seamless. Wasn't until I realized no one had contacted me about completing payment for my car, that things started to get weird. I emailed mysterious Ronnie. I texted mysterious Ronnie. I called to get in touch with mysterious Ronnie. Nothing. Absolute radio silence. I called at least three times before getting in touch with someone to tell them they didn't charge me (*shock*) and I did it because I sincerely wanted to make sure they received my payment so I could get my car on the other side ASAP. They honestly had no idea. I was told I'd be contacted by someone after they "looked into the matter" and well, you know, I never was. I finally called Matson directly and paid the balance. My car arrived in Kahului, Maui on 12-20-20 and guess who didn't get notified from Experienced Auto Transport. My car sat on the port for seven days before I started getting anxious about it's missed arrival (I was told the 22nd). Of course it was the holidays so I was trying to be patient. Well, when I am patient enough, I called Experienced Auto Transport to find that my phone calls now go directly to a full voicemail (and trust me, it's not a problem with their phone because I called from someone else's phone and it went through just fine-- I literally think this company blocked my number!). On the brink of sheer panic and a right before filing a police report, I checked the Matson car tracking website to find out it was there all along. And one more thing, my cute little Mini Cooper now has rust damage on the hood of the car. I'm not saying they did this to spite me but guess who is left with the bill... This car is 15 years old and from the rainy PNW and we haven't had rust damage until the last month of it's life. Coincidence, I think not. Honestly, just please DON'T use this company. The options for auto transport seem to be limited but let me tell you, this company and this guy, mysterious Ronnie, are super sketchy. SERIOUS MISTAKE, definitely would not recommend. read more

I had booked a transport and had given a down payment. My car was totalled in an accident and I had to cancel for obvious reasons. I asked for my money back and Ronnie refused, saying there were "no refunds" and it was in the contract they emailed me. I checked, there was nothing like that in the contract. Then he proceeds to send a 2nd email and this one has that wording! What a rip-off! I want a refund and still they say I won't get it. Avoid this company at all costs! read more

Would give 0 stars if that was an option. Do not work with Ronnie. He lies, threatens to block you, and plays victim. Look at the reviews on BBB. They are more accurate in describing what you can expect. Ronnie blatantly lied to me about my pickup date (knowing I had a flight scheduled). Do yourself a favor and use Door to Door Transport. The process was smooth. They picked up my vehicle on the promised date and delivered it on the promised date. You will regret the decision going with Experienced Auto Transport! read more

There are two main components of my complaint: 1) Dishonest business practices 2) Unpleasant personal interactions Dishonest business practices: The brokers require that you put down a deposit first, and then send you an email afterwards with the terms, which include the statement that the deposit is non-refundable, that there may be additional charges upon delivery of the vehicle, and that if unable to pay those additional charges, there will be a 4% fee added on top of that. Unpleasant personal interactions: Based on my own interactions as well as those I read about online, the brokers at this company have a habit of starting off extremely friendly, but becoming very aggressive very quickly, or simply hanging up the phone if you even start to bring up refunds or anything else they want to avoid discussing. Please be extremely careful when dealing with this company! Based on the fact that all the reviews here are either 5 stars or 1 star, my suspicion is that if you are very very lucky, you may be able to come out the other end unscathed with no complications. However, if there is even one small issue during the whole process, Experienced Auto Transport can make things very difficult for you. read more

I also experienced their gun to the head tactic. They called me the day before pickup and said the cost was an additional $250 due to rising fuel costs. They knew that I had no time to shop for another company so I was forced to accept the increased price. They promised me pick up on a certain day and they failed that too. They over commit and under deliver. I would never use them again. Beware!!! read more

Quoted auto transport for $800 total picked up vehicle then said cost $1100. Experienced quoted me $800 to take vehicle from Napa CA to Bend OR and a $200 deposit was paid with my CC. A driver arrived 6/19/2020 from a different company and picked up the vehicle. After the vehicle was loaded the driver asked for payment of $900 bringing the total to $1100. There was never a preauthorization for $1100 or call from Experienced to confirm the increase in price. I called Experienced and they said they were working on it with the driver to call back in 10 minutes, in the meantime the driver had left. Called back and was told the cost was $1100 total and if the driver was not paid on delivery in Bend OR the vehicle would be put in storage until I paid. I tried to get the car returned to but Experienced said they would not, pay up and suck it up thats the way it is. This is a deceptive practice as they keep a customer stonewalled with phone calls, delays and we are working on it until it is too late and you have to follow through with payment or not get your vehicle back. Originally they could have called before e driver arrived to approve a change in price but no they keep you ill informed until it is to late. read more

Don't use these people. They are rude and have hidden fees that they charge to your credit card without authorization read more

I had booked a through US Pro Moving and Logistics for my household goods to get picked up along with a promise of Goliath Auto Transport to call me to book my car for transport at a quote price or $750. Never recieved a call from Goliath, waited a day then called Us Pro back to ask what had happened, and they told me someone will give me a call soon they will make sure of it. 30 mins later, I get a call from a man named Ronnie who is with Experienced Auto Transport, he went over the details with me, asking me for my email and then form of payment once the details were discussed. I never received my receipt email nor my contract for the car pickup. I called back and it went to voicemail, called a second time and still nothing. I contact US Pro and customer service said they will contact Ronnie to make sure he cals me back. I get a call immediately, I ask him why Is it hard to reach him and he replied with "Were busy", I asked him about my receipt email and he got alittle loud and said " I did send it to your email" I asked him to verify my email and he had it wrong. Gave him my correct email and then he rushed to get me off the phone as I asked politely if he could wait till I recieved the email so I dont have to call back if I didn't and he just said I sent it you'll receive....said bye and hung up on me. Rude asf!! I called the day after to cancel after reading horrible reviews, and I got a hold of Ronnie that I wanted to cancel and he asked why, as I told him I never recieved my contract as soon as I said that he yelled over the phone, really unprofessional and said I'll refund you. I asked if he can send me an email with the refund info and he said your bank will recieve the refund, I talked way too much with you and hung up on me. Worst customer service and very sketchy, Do Not use this company if you want to be stressed out and worried its a scam along with US Pro Moving and Logistics. read more

Lack of customer service, communication, and effort. Had no clue where my car was and kept telling me there was an issue and that he would call me back, and never did. I had to track down the driver of the company myself to find out there was a "delay" because supposedly the trucker broke down. I shipped from Virginia Beach to Hawaii. Took two months just to make it across the US. Normally a 7-10 day time frame. Found out after pick up damage was done. Matson denied my claim because the driver of Cerrillos did damage to my car and tried to cover it up with spray paint and then dropped it off at Matson port. Experienced Auto booked Cerrillos Trucking Auto Transport which is also out of California. When there was this delay issue, did what most reviews states. Coordinated without permission to have another company come pick up car from other Cerrillos and charge me. Luckily, I had a notarized document stating who the driver was and the Cerrillos company was the only one authorized to drop it off at Matson. This company isn't worth the headache. read more

service suck i had a order pick up and never show up the agent was a lier all he kept saying they coming and never had a driver to pick up agent gordon need to be fired read more

I read the reviews and now I know my situation was not unique. Steph gave me a good price which was better than other competitors. So I decided to stay with them. One day before the promised time window, Steph called me at 12 pm and told me I had to send my cars to a place 10 miles away in one hour otherwise my car couldn't be picked up later. My whole moving plan needed to be changed. In the meantime the price increased by $200. I was not happy but I followed. When my cars arrived in CA, I was told I had to get them in a place 30 miles away. We Uber there with our own cost. I called them and I was told they could not do anything. I think this is the way they trap customers and take advantage of customer's moving situation then make money. Next time I would find the mover and skip those brokers. read more

Ronny was always very responsive and organized. They transported my 2015 Lexus from Los Angeles to Florida with door to door service. That company was Skyline Auto Relocations Inc. All my belongings were just as I left them and the car was in perfect condition! Both drivers, who picked up my car and who dropped it off, were nice and professional. I could not have been happier with their service and communication! Car arrived with in 7 days as promised. Price was very fair and no tricks. I will definitely be using them again for my relocation needs. Thank you! read more

Experienced Auto Transport - Perfect pick up and drop off of my car from Los Angeles to Florida. - Vehicle Shipping Near Me - Kahului, Hawaii

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If i can give them a zero and negative i would. This company is claiming that they are the largest auto transport for the whole united states, but they cannot even find a driver to pick up my car. I scheduled my car to be picked up for 4/20-4/22. I paid a deposit of $300 on the day i booked it which was last 4/5. 4/20 came and i called several times asking when my car will be picked up, all they say we will call you back. But they never did. 4/21 i called again and they say its gonna be tomorrow 4/22 and its 2pm EST they havent call me. I called again and they said that they still dont have a driver to get my car at the address i gave. So he suggested to have the location of pick up changed to another city. The city he suggested is just 20 mins away but he still doesnt have a driver. I told him to just cancel and ill find another one. He said "if we cant find a driver in that location you will never find another one. We are the largest auto transporter. Let us work to it ubtil tomorrow." 4/23 came and i still didnt received any calls. I call again to just cancel and refund my deposit. The guy said "we dont do any refunds. Just wait and someone will pick up your car. " im so frustrated and just dispute the charge on my card. Then ronnie called and said that they will refund my deposit. This is the worst company you will ever have! I found a new company and they already picked up my car in just 2 days notice. So never use this piece of junk company! They are all BS and LIES! read more

Ronnie is a crook, he basically told me one price and gave me a day they would pick up the car, and then I was hunting him down when no one showed up to get the car. Then he found someone to pick up the car (the next day) but the price he had told me increased by $400. He didn't even bother to tell me the price had changed until the car was 1/2 way to its destination. When I expressed my frustration he then told me the deposit that I had put down would be credited back and I would need to come up with an additional $150 to pay the driver upon delivery. He told me I could stick my American Express up my A**! I would never use this broker it is the "bait and switch" and he was so rude. He even threatened my husband physically ....told him he was a "big dude" and could beat him up. PLEASE NEVER USE THIS BROKER FOR ANYTHING!!!! read more

Be aware! If I can give 0 stars I will do it! I called them 2 weeks ahead to schedule my car transported. On the day I need to call them several times and they told me I need to wait a few more days. I have to contact another company to transport my car. They refused to return my deposit. read more

Ronnie helped me move my car and gave me reasonable pricing. I appreciate the help with moving my car, thanks for being honest Ronnie about the way it works and being so helpful. read more

I needed to ship my lexus from los angeles to new york and i contacted jack from experienced auto transport and he explained to me the whole shipping process and gave me an amazing price and great service. My car was picked up and delivered on time. I would recommend anyone to use experienced auto transport. read more

Total scam as others have already posted. They are a "broker" so then get the bids from the actual transport companies. As others have said, suddenly the day before pick up of our vehicle price goes up $50. No call until I called and my credit card was already billed without my authorization. I called Ronnie who is rude and unprofessional and can't explain the change and come later to find out he had a bid from two companies...and had no idea wtf he was doing. so shady and such an a hole. When our vehicle did not arrive as scheduled his excuse was that he has no info he's just the "broker"! complete loser. my suggestion is to go straight to the transport company. burned this time but will never happen again..cannot emphasize enough that the "Experienced Auto Transport" has nothing to do with the actual move and is a 3rd party broker just making money on the side deal avoid this at all costs. The good reviews you read are because the transport companies SHADY Ronnie brokered with actually came through on their commitment nothing to do with this scandalous company. read more

I needed to ship my mother's car down to Florida from Woodland Hills California and just couldn't seen to find anyone that offered both great service coupled with affordable pricing until I spoke with Stephanie. Not only did she find mom a covered carrier for her S550 but also beat the price point we had set. Mom got her car in 6 days and it arrived in perfect condition. Thanks Stephanie read more

I got the quote from Experienced Auto Transport (Encino, CA) to move my truck cross country form $1000 with $150 down. They picked up my truck and delivered it a few days later. When they dropped it off, the company required me to give them a check for $1000, even though I had already paid $150!!! Of course, there's nothing I can do because they have my property and will not release it without payment. What recourse do I have, hire a lawyer? What a racket. read more

I shipped my two cars from East to West of US using Experienced Auto Transport. It was a good experience working with them. It was smooth and very on time. I recommend them. read more

Ronnie and his team had transported my vehicle from CA to TN in April of this year and other than a 24-hour hold up in getting a transporter out to load up, the service was Outstanding. Slight increase over the originally quoted price, but the fact Ronnie was able to get a transporter lined up the very next day was worth it. The delivery was done within 7 days and the transporter was very meticulous when he offloaded my car. Getting ready to set up another appointment with them. read more

What an easy and stress free experience! Experienced Auto Transport was very professional (and extremely helpful and patient with me especially when there was an error on my account; NOT their fault) I would definitely use them again if I ever need my automobile transported again. read more

I had to move a car from NJ to Florida. With the help of 24/7 logistics and Experienced Auto, I received the car in 4 days. Fabio was a wonderful driver and very professional. I would recommend them read more

We just shipped our car for the first time from Seattle to San Diego. After searching through all of the brokers out there we found Experieanced Auto transport. They were like a breath of fresh air in a Smokey room. Clear in their explanations, concise in their administration and fair in their pricing. The team that handled our trip was thorough, polite, and reliable. The car was picked up and delivered as scheduled with no issues at all. I will use them again and recommend them to my friends. read more

Do not use this company. Ronnie was so nice when I was booking with him and then when I had questions after, he never answered a single email or picked up the phone again. Every time I called, the person picking up the phone said he was busy. The other reviews are right also. They quoted me one price and right before they were delivering they demanded more money. When I finally got through to find out why, Ronnie was SO rude and asked if I was really giving him a hard time over the money?! He said the prices had gone up because it was summer pricing. The quote should be the quote. He is rude and disrespectful. Do not deal with this company! read more

I've used other auto transportation companies. However, Experienced Auto Transport was my favorite. From customer service to labor they've been by my side. Answered all of my questions and dealt my car with care. I will indeed refer them to anybody who is seeking professional transportation for their car. Thank you all for the help. read more

I love this company! Ronnie & Co kept in touch with me from start to finish and the speed at which my cars arrived was awesome! Great price - good people and my cars arrived in record time and in perfect condition. Thanks Ronnie! read more

liars!!! liars!!! liars!!! liars!!! do not use them!!! they will increase your cost at the door when they are delivering your car with no choice but to pay it!!! avoid using them!!! read more

I contacted Experienced Auto Transport for my car to be transported from Ohio to Florida. He was referred to me by Agility Van Lines. Given quote of $650. No one picked the car up for 10 days and the price went up to $850. I was not aware that this was a broker. Dummy me, I thought Ronnie was going to get my car and take it to Florida. Beware. When I tried to call him to find out when he was picking my car up, he was rude and told me not to call him again. Do not do business with Ronnie. read more

DO NOT USE THIS COMPANY! Ronnie G quoted me a price of $400.00 on May 31, 2019 and took a $150.00 deposit. We agreed that my SUV would be picked up June 8th, Saturday. The day before, Friday June 7th, today, I receive a call from Kenneth the driver stating he was picking up the vehicle now. It was not the driver's fault, it was Ronnie G, the broker's fault. When I called Ronnie G this morning, he stated that he had to charge me $50 extra dollars due to the town being off the interstate, "out of the way". From the point of pick up to the point of drop off it is only 210 miles. Additionally Ronnie G stated that he told me it would be picked up June 7, the 8th, or the 9th and did not give me an exact date. Ronnie G who represents this company is a complete liar and I question this company's ethics and repetition. But bless the driver, Kenneth, as we negotiated and he took $50 off, out of his own pocket, out of his profits. read more

Service was disgusting. Ronnie and other employees were extremely rude. They wanted to raise the price after agreeing on one. I was never emailed a job order receipt. Overall very unprofessional and had very poor communication with the truck drivers. The car arrived a day late and the driver did not want to deliver it to the drop-off location. DO NOT RECOMMEND! read more

My mover referred me to Experienced Auto Transport. I did not realize they were a broker, contracting out for services. Their quote was less than the transporter's fee. It was not a large amount but I think the broker should have paid the difference. read more

Unprofessional and unethical. Ronnie tried to pressure me into making a payment $825 over the original quote. He said that there was no way I was quoted what I said I was and fast talked through the numbers he wanted. I said I would forward him the written quote and review the numbers my self and get back to him. He then called me back and started pressuring me again, he was talking over me when I spoke raising his voice to drown out mine and being rude. When I addressed his behavior and told him to listen to what I was saying he began to yell at me claiming "I am a professional! I have been doing this 13 years, no one has ever talked to me like this little girl" still speaking over me. I asked him to stop talking and listen to me so we can figure out the math together so we could be on the same page and he started interjecting with things like "what is the world coming to" etc. After he was done trying to bully me into the false over priced payment. He said he did not need me to forward him the original email quote and that he believed me. I gave him my credit card and confirmed the agreed upon charge TWICE. I immediately forwarded him proof of the quote and checked my credit card account to find he had not charged the agreed upon original quote price. I tried to call the office line to make a complaint higher up only to find that it is forwarded to his direct line. I hope everyone else writing reviews here is also taking the necessary steps to make a complaint through the Better Business Bureau. www.bbb.org I did not know about him before he received my car through Prime Movers in HI who I had hired. Prime also works in the same unethical manner. read more

I wont let anyone besides Experienced touch my car. I move for work all the time and they always come thru with a great price and service. Ronnie and Steph are always helpful and answer my million questions read more

This was the WORST experience I have EVER had transporting anything. please DO NOT use this company. There is a guy there named Ronnie who threatened to "throw my car in the trash" and destroy my vehicle because I called to ask him why 1. he raised my price by ~$600 AFTER picking it up, 2. Charged my credit card $400 without my knowledge or permission, 3. they didn't call to give me a clue when the car would be delivered. 4. They kept telling me they couldn't find a driver. Ronnie told me to "Shut up" and said I better not call again asking about MY vehicle. In addition, unbeknownst to me, my car sat at his HOUSE on the STREET for a week. I was thinking it was parked at their office location safely. The icing on the cake is that a bag of accessories, jewelry, sunglasses that were in the back seat was STOLEN and my console was rummaged through! I ended up having to call another company to get my car from these MONSTERS because Ronnie told me on Wednesday that I had until FRIDAY to get my car off his property or he would destroy it. He hung up the phone on me. I RECORDED THE CONVERSATION. I am calling the BBB, District Attorneys Office, Interstate Commerce Commission, a personal attorney and Central Dispatch to make sure this shady company is closed down. i should've read the reviews beforehand, but since my furniture moving company referred me to them, I booked them blindly. Please email me at vickia143 @ gmail .com if you want to join me in taking this company down. they should NOT be in business and I won't stop until they can't do this to anyone else!!! read more

I was informed by the owner, Roni, that my car would be picked up on 06/18/20. When the day came, no one showed up and I was forced to leave my car with a friend as I was moving across country the following morning. The company never called me to inform me that a driver was not coming as scheduled, nor that the company was having difficulty assigning a driver. I had to call the company to find out such information. When I spoke to the owner again about the miscommunication, he became rude & defensive and attempted to ignore my concerns by saying " You can vent; however, the situation will not change." I again had to contact the company to find out the ETA of my car and then I was informed that I would owe the driver $500 more than originally discussed because "the driver that was found demanded more money." I attempted to follow up with the owner by email to no avail. I wanted to see if anything could be done regarding that additional cost because it was not discussed with me prior to transit and it was at no fault of mine that a driver could not be found. It has been over 1wk and I have not received a reply from the owner to provide any customer service. I believe the company's owner was negligent in not providing any communication re their difficulties along the way and not providing any customer service. I also believe that the owner lied to me about the company being a broker and not having their own drivers. read more