I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

The email reports are nice to receive, and I love that he just goes right on back and does what…read moreneeds to be done. It's nice to lay down for a nap and wake up to a clean pool! See promise. He did not follow through. He asked me to change a horrible review after only showing up to 2 out of 8 weeks of paid service weeks and once he saw a bad review promised to make it right. He had left my pool to fester with black algea. He came out and treated it with shock one time after he'd already promised to drain and Acid wash, but hey I wanted it to be easier on him despite screwing us over. Then a week later he finally sends a message saying he wasn't coming back. My pool was not better. It was still in horrible condition. I have yet to find a company willing to help me get it cleared without charging me upwards if 500-700 dollars just to reverse what he allowed to get so bad by not coming when scheduled for weeks at a time. Worst of all ignoring all of my attempts to reach him and on thebrare occasion he replied, he would promise to come by the next day, but not show up. We realized he only came the final time to ask us to remove the negative review. Which I stupidly did, trusting that he would make it right. We are still struggling to fund a service provider after the position he left us in. Be careful. He has two company names as well. Exalted Pools and this one. I also later realized what he was telling me he was putting in my pool and what the reports were saying were very different. The reports were saying way less than what he was telling me. I whole heartedly trusted him and gave him the benefit of the doubt even after the first 3 weeks he ignored our pool, but then he ignored us again. I have never been so mistreated by a company if any kind. Be cautious and pay attention.

Initially, Justin presented himself as professional and knowledgeable, at a good price but within a…read morefew weeks he proved that he just isn't dependable. In fairness, when he did show up he cleaned our pool sufficiently...he just isn't reliable. We told him we needed pool service every other week to which he agreed. However, in July he only showed once but charged us for a full month of service. In August, he did show up twice to provide service but charged us for a whole month of weekly service. He did correct the billing when I went to cancel. I tried to contact him via his company website but it has since disappeared. He eventually responds to text messages with promises to show up, but then doesn't show. One of the other Yelpers has pointed out he is operating under 3 different company names, (this Yelp page used to be "Harvest Pool Services" last month...he's also going under the name "Jason" now) and his "business address" listed above is actually https://www.mckinneypackandparcel.com. After 6 weeks, we had to cancel. Maybe he just has more business than he can handle, but things seem kinda sketchy. Buyer beware.....

After some delay John from logan's came by and took care of my pool and did a great jobread more

This outfit practices exceptional customer service. They're careful with our pool and property…read more Pool is always pristine. They have answers to any questions beyond cleaning and chemicals. Call them.

I first had this Company over a year ago to detect a pool leak. I then had them do all the repairs…read more Best decision ever for me. Honest , efficient , excellent quality work. Professional with complete explanations and transparency . So very friendly and considerate of your time and needs. They returned this Spring after I phoned so worried about a leak. They were so prompt , determined the issue and repaired the issue when they had said. Beautiful job! I am having them return to do some decking and coping updates. Honest, honest pricing! Excellent Company!!

Provides Great service Responsive ... night and day…read more Very accommodating schedule wise

I must say, I've had a number of pool companies either maintaining or updating my pool, and I have…read morenot been satisfied with any of them. But.. that has changed. Windy River Pools is a new company owned by the Kessler's, a married couple. Robert Kessler owned Pacific Builders Group- a Landscaping & Pool - Design/Build Out company in California for 28 years. He takes that knowledge and his General Contractor license in pool building, renovation and maintaining to Texas! Windy River Pools offers a holistic approach in pool maintenance! When I set up an account with them, Robert trouble-shooted my poorly working Polaris, tuned-up my pool equipment, evaluated the pool water chemistry and vacuumed, removed plaster stains and brushed down my pool! Their monthly maintenance fee is $150 a month! * Instead of bringing my Polaris into Leslies Pool Retail 4 times a year, Robert found it was more to do with the pressure in the pool and corrected the issue. * I was so unhappy with my original pool remodeler that had re-surfaced my pool. I now have a 3rd rebar patch that is eating thru, since the re-plaster! It looks like a pool fire! I had started to interview more remodelers to correct the issue at a big price point. No need. Robert took care of the issue on his first visit. * My main concern was coming home and seeing white powder at the bottom of the pool. I thought the filter was spitting out DE. It was from the weekly chemical service I was using for the pool. They would leave clumps of Shock at the bottom of the pool producing excessive chlorine in the pool. This leads to the plaster eroding. * Windy River Pools have now converted my pool to a mineral pool (a little over $300). The pool uses very few chemicals, I did not need any additional equipment and you should see how clear the water is! Plus it is much more healthy to swim in. What an amazing change! * I always know when they have serviced my pool and what had been done to it with the following report below. Windy River Pool Company is in a class all to its own - like no other! And it is so much easier on the pool owner to have one contact to address all concerns.. at such a reasonable cost. To know my pool is consistently being cared for and any issues, like rebar coming thru, is addressed immediately is such a relief! A few years after I moved here from California, I ended up selling my first home because I was yearning the Pacific Ocean. So I had to buy a home with a pool to look out at. Now look at it! Just need to put in a wave machine! Your Pool Is Now Sparkling Clean! Hi Terri, Thanks for choosing us to keep your pool looking great! Continue to work on stains , everything is looking good and running great!! Back wash pin is bent allowing a little DE back into pool, did not have one on truck , but, will install one. No charge , not a big deal! Windy River Pools DATE OF SERVICE April 2, 2020 at 2:00 PM LOCATION Churchill Plano, TX 75075 SERVICED BY Wendy Kessler POOL SERVICE INFO READINGS 10 ppm free chlorine 10 ppm total chlorine 7.6 pH 120 ppm total alkalinity 40 ppm cyanuric acid 250 ppm total hardness 1750 ppm tds 70 PPM borate 10 PSI filter psi CHEMICALS ADDED 1/2 gal pH SERVICES PERFORMED Leaves and debris have been cleared off patio area around pool. Emptied Baskets Of Debris Skimmed Surface With Particulate Bag Equipment Reviewed For Operation 50/50 Plaster Brushed With Blended Stainless Steel Nylon Brush 10 Micron Surfacer Skimmer For Polish Pool Water Surface Muriatic Solution Was Applied To Calcium And Areas With Efflorences Common Area Sanatizer For Bacteria And Virus. Coping, Tile , Skimmer Lids, Valves, Filter , Pump And Controller. Gates Latches Were Also Sprayed

We had Windy River Pools do a pool inspection for a home we were buying. Robert was extremely…read moreinformative, he answered all of our questions, also offered great advice and ideas for remodeling down the line. Would definitely recommend!

I have used Baker's Pool Service for several years from routine maintenance to major repairs at a…read morereasonable rate. I would recommend Baker's Pool Service to anyone who needs a company that is reputable, proffessional and will take care of your pool in a timely manner.

From the owner: Baker's Pool Service is a on call anytime you need anything. We offer weekly pool services, any…read morerepairs that needs to be done, and remodeling. We have been a successful company for over a decade. We are here to help you with anything you need. Please call or text Reed Baker 214-710-4116

Did an amazing job servicing my pool. My pool is super clean and sparkling, now…read more Definitely recommend this company for your pool service needs. Value is as expected. Got the job right the first time-important!!!

They have been servicing our pool for almost a month. As new homeowners we have lots of questions…read moreand they have been helpful every time.

Victor installed a new pump for me. All good. Then it quit working and I have not been able to get…read morehim to call me back. Victor if you read this please call me. I have been texting and calling you for 3 weeks.

My husband and I are moving out of state and needed someone reliable to clean out fiber glass pool…read more Ten disappointments later and we found Victor ! He vacuumed the debris off of the pool floor and added the necessary chemicals to the water to ensure that everything was ok. There are so many pool cleaners out there but most are down right lazy and inefficient. I'm beyond thankful that we found victor ! You'll definitely get the service that you're expecting. He's delivered where so many others have failed. We appreciate you !

Jake came out and did our estimate for resurfacing. Neither me nor my husband have ever owned a…read morepool and Jake took the time to explain all aspects of owning, repair and maintenance. We also replaced our pump and filter system. When our old filter sprang a leak before it was replace, Jake came out in the dark and did a great job at doing a repair so we weren't loosing to much water. They take their time and make sure you are comfortable with everything before they start. They are all about the customer service. The Andrades Carrollton TX

I called them 3 times to get an estimate on my pool repair and they never contacted me. They lost…read moreout on a huge project and they were the first company I called.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!