Cliff gave great customer service. and let us choose a vehicle that would meet our needs. He was…read morefriendly and very helpful throughout the process. We went with the Kia Soule which resembld a Sorm Trrooper from the movie Star Wars to me, lol. It's a small compact vehicle but spaciouse and very economic on gas. But that really did not matter because gas is so sheep in South Carolina. One month later we returned our little storm trooper , siad our goodbys, and we were on our way back home to California and high gas prices.

I'd like to emphasize how well I felt treated by Mr. Cliff. He was always smiling and attentive. He…read moreanswered all my questions and provided me with guidance at all times.

Mostly good experience until today. Gentleman brought me to the desk. Checked the cars available…read moreand said they don't have any that are not reserved. Next person in line came up. She was asked the same things. No reservation but a different gentleman got her a car and walked her to it. Normally I'm all for enterprise over others but this location seems to either favor ladies or recent people that have rented before. Very disappointing. I need a vehicle so I'll get it here today if there is one available. From now on though I don't think this is a reasonable place for someone without a reservation or that doesn't know the people here by name. Follow up: I did get a rental before they closed.

Came in for a car rental and they were totally out. No economy cars, sedans, vans, SUV's or luxury…read morecars, all were tented. They had nothing available for the next four days. In the future I will make sure to make a reservation.

Editing to add that four months later I still have not heard back from this office now did I…read morereceive the difference back. I was charged for the full size.

Rented a one way compact car from this Fort Mill location to Charleston Airport, for 2 days and a…read morefew hours. Friendly and fast check in process. The kind and lovely ladies gave me a free upgrade to small SUV, a Mitsubishi Outlander. The car had less than 2000 miles on it, very new, and ran perfectly...especially the air conditioning which is a must in a Carolina Summer. The gas wasn't quite full, so the lady told me to return with about the same. I returned the car with a 7/8ths full gas tank. The Charleston Airport employee said it was notated that the gas only needed to be 3/4ths full, so he was going to refund me $30 for the extra gas. Wow! I was blown away but that quick and easy refund. Overall rather expensive for $305, but that was my fault for booking later rather than earlier.

Unfortunately I had car problems with my personal vehicle…read more I was in need of a long term rental and need it as soon as possible. I had a very bad experience with Enterprise as you can read in a previous review. Fortunately this Hertz location is just down the street. I met Jeren Johnson who took care of me and provided a high level of customer service.

My car is being repaired due to an accident, and I was given the choice of getting a rental through…read moreHertz or Enterprise. I made a massive mistake by choosing Hertz. They were supposed to pick me up at the body shop, per my conversation with their representative, but they never did. I waited two hours, and when I called the rental location, repeatedly, the call rang and rang and was ultimately disconnected. As a result, I've missed an afternoon doctors appointment and had to rearrange my day. Unbelievable that it is impossible to speak with a person about concerns related to a rental.

Budget Service Is Like Their Cars - Trash (Same location)…read more So I do want to say first that I did for a long time enjoy using Budget in the past for moving trucks to dollies to cars and such. Everything was fine until it wasn't, as in if every rental is ok, they are ok. If you have an issue, they don't care at all... I have met/talked to several polite and professional people that work for Budget and I'm glad to have spoken with them. However the few good employees do not outweigh the unhelpful, forced robotic polite drones that Budget has in their customer service. (And no I'm not going to give you a review for being unhelpful at the end of the call) So as for my issue. It wouldn't have been an issue in the first place if Budget set the expectation from the get go. In other words, don't promise something you cannot or will not deliver on. My girlfriend and I rented a midsize SUV over the weekend of the 23rd. It was KIA Sorrento, and we scheduled to pick it up at 11am. A friend of ours was coming in from CA at 12 and landing in Charlotte's airport at 12, so we didn't have any time to spare, plus I had work to get to. I also want to say here that one of the first false promises was the guy that helped us out over the phone for booking said he would "take care of the late arrival as long as it was delivered before 6pm." I know that typically most rental companies charge for extra time, however in my experience if you ask and are reasonable, they can waive that as long as you deliver it a little later, but with everything else checking out like a full tank, etc. So I was under the impression that there was no upcharge, because that was our verbal agreement. Now the KIA was trashed, I'm talking about McDonald's trash stuffed in the driver's side door, tucked under the passenger seat, and sticky stuff (probably soda) spilled on the center consol. Not to mention that the seats had streaks of dirt, it reeked of cigarettes, and the car itself was on a quarter tank. Huge let down. The problem was that we couldn't run back in and talk about it right then because of the time constraint and that was the only SUV they had at the time. So we had to roll with the punches, so I did the next best thing. On my way to work I called customer service. The guy that helped me was super helpful, he was going to make sure we didn't get charged for the extra gas and was going to compensate us either $50 or a 2 day rental voucher. I asked for his personal advice because $50 would have just covered someone else's gas, so not really beneficial to us. He suggested that should call back after we return the vehicle and explain the situation and we should get a few more dollars or a slightly better deal. I was ok with that because it was what it was. A few days to make another phone call wouldn't have been a problem. So fast forward a few days, I call customer service again to explain the situation like I was told to do. The wanted to charge me for a late fee! And that was after I was promised that it was waived. Customer service couldn't do anything because the local office didn't note it and the local office couldn't do anything because the account was closed. So out of my frustration I had to call back the next day and all Budget was willing to do was only compensate me for the $33 for the late charge. Both times that I was promised that I was going to be "taken care of" as a customer, I was let down and lied to. So the next time you want Budget, understand that it isn't economical for you, it is a low budget for the company. I'm going to spend the extra money for Hertz from now on because at least with more money I'll get better service.

The most disgusting car rental I have ever done! The new spot is now on Anderson Rd. I went to pick…read moreup my car to go out of town that evening. He said I had an upgrade on the car. He went out and sprayed water on it and gave me the car. He did not go around it to check as normal and I soon found out why. The inside no the vehicle was filled with DOG HAIR! I could not call and complain because I picked up at the end of the day. My husband and I had to vacuum and disinfect the entire care before we could leave! Later when we got out of town the oil light kept coming on. I tried calling the office and the customer service but was not able to speak with someone to change out the car.I dropped the car off and asked to speak to the manager who wasn't there. The guy at the front desk told me that there had been at least 5 people that day who came in to complain about the service. I WILL NOT be spending my hard earned money at this rental again!

What I'd want to know - - - This location is in the mall…read more Don't let that deter you from picking up or dropping off here. It felt like it could be complicated finding parking and navigating traffic, but it really wasn't. The entrance to the office is by Sears and the rental office is just inside the mall entrance. It was a clean and courteous office staff. The visit - - - Dropping off my vehicle was a much better experience than picking up. But it wasn't completely smooth. Something had happened on the pick up end that made it complicated to check in. As a result, I'll have to watch my bank account and make sure I'm not overcharged. That's a bummer. Also, the car I drive was not cleaned out before I drove it. This is the first rental car company I've driven in a long time that didn't have a superbly nice car. Not the drop offs fault, but still some thing to note.

I would give this place 0 stars if I could. We rented a 2018 Chevy Suburban for our family trip to…read moreDestin, Florida. When my parents picked up the car, no one showed them around the car to go over its features or mark down existing dings and scratches so they do not become liable for something they didn't do. The car was driven off the lot with a quarter tank of gas (so that's what we will be returning it with!) At this point we were willing to deal with the problems we've already encountered because we were leaving for vacation less than 12 hours from receiving the rental car. When we loaded the car the next morning, everyone said the car smelled like smoke and it was extremely dirty. The windows were not washed, there was soda in the cup holders and in between the seats that was never cleaned from previous use, and the floor mats were not vacuumed. At this point, we had no option but to drive it to Destin, but we all cleaned it ourselves before leaving. As we were driving to Destin, my husband opened the glove box and it fell apart immediately. We were unable to put it back together without tools that's we of course didn't have. In addition, after about 5 hours in the car, we decided to turn on the windshield wiper fluid to get rid of some of the bugs from the window. Well, there was none! After about 6-7 hours in the car, an alert came up on the dash telling us that the vehicle had 2% oil life remaining. At this point, we were hoping we'd at least make it to Destin. We made it to Destin and about half way through the week, the oil percentage dropped to 0. We called Budget to tell them all the problems we encountered and they did absolutely nothing. My mother was on the phone with them for 3 hours on the last day of our vacation getting transferred from department to department because apparently what we were dealing with was no one's problem. At the end of the 3 hour phone call, they finally told us that after 2 PM we could call a specific number and someone would come swap out the vehicle for us with another Suburban. We call around 3:30 PM and the lady we spoke to tells us that we have to pay a 600 dollar towing fee for them to come swap out the vehicle for something that is their problem. Needless to say, we were not paying that and no other options besides doing our own oil change was given. So, a quart of oil will be put into the vehicle and we're hoping to make it back 10 hours to Charlotte, NC. NEVER rent a car from this company. EVER.

Thought I had a dead battery, just a dead key fob! I'd like to compliment Christopher who helped me…read morein Friday Dec 12, he was so kind and helpful! Made it to Florida with no problems! He diagnosed the problem and fixed it!!! I'll definitely visit this location again!

Always get great service and products (all at good prices). Yesterday bought a turn signal bulb…read moreand the young man at the counter helped me put it in (at no charge). Not the first time this has happened at this store.