As always, the staff at WHBM are always helpful and accommodating! One of the best customer service…read morerepresentatives I have experienced! Great clothing store and style! Their fashion is amazing!

No one else was present in the store beyond the employees when we entered on a Saturday afternoon…read morearound 6 p.m. The manager was curt and rude. When I asked the employee at the counter if she could cash out the remaining balance on a gift card of approximately $2, the manager very curtly and loudly, bellowed to the employee across the room as she continued tidying up what appeared to be accessories, "No, we can't "; the employee then had to convey to me, "No, we can't." No explanation given, very much a "Yes, your majesty" exchange between employee and supervisor. She then was talking to the employee about me while I was looking through the clothes, saying, "She probably used it online and so we can't give them cash back, but if she bought it in the store they could have", rather than having a conversation with me, the customer, directly. She then reshared this information with me after asking me if I had purchased online and told me that I should have bought it in the store. We didn't find anything and we just left. Her rude demeanor is probably a contributing reason why I didn't purchase in-store the first time. Lesson learned. I will not be visiting any time soon and it is apparent that others have learned the same lesson. The store looked tidy, new and neat though, almost castle-like. An extra star for cleanliness.

For years, I found Nordstrom Rack overwhelming because of its size and selection. This time, I went…read morein with a strategy: I focused only on tops and shopped only the XS section, working my way through one rack at a time. In about an hour, I pulled around 18 pieces to try on and found several great additions to my summer wardrobe while staying within my budget. The only frustration was that many items in the XS section were mixed with M, L, and other sizes, making it a little harder to shop efficiently. The associates at the register were friendly and professional, and they listened when I shared feedback about the loud music in the fitting rooms. Overall, I'm glad I finally found a shopping method that works for me. What used to feel intimidating now feels manageable, and I left with some wonderful pieces for my summer wardrobe.

A decent Nordstrom Rack location in the area. They have a pretty good stock of things here at…read moredecent prices. I was looking more for shoes at my recent visit, but didn't find a very good variety of suitable work shoes. For some reason, this shop has a lot of athletic shoes...like almost two aisles of them. So, at least I know where to come to for sneakers. Maybe it's just the season right now, but they didn't seem to have the full variety stock of things. Wasn't too impressed this time around, maybe I'll have to come back sometime to see what's new. Hopefully there's more things to find here. Parking was easy, lots of parking up front.

Vans *January 2th, 2026…read more*2pm- Friday *5 Stars Environment: *Inside Brea Mall *Friendly and Personable Staff *Good Price I stopped by to purchase a couple pairs of shoes and had a great experience. Austin and Cici were both very friendly and helpful throughout my visit. Austin took the time to help me figure out which shoe size fit best and was more than happy to go back multiple times to check what was available. Cici helped ring me up and was extremely patient and understanding while I tried to locate a discount I thought I had on my phone. They made the whole process quick and easy, and I left very satisfied with the service. Overall, a great visit!

My go to vans store! It was so crowded and crazy during Christmas time in the mall & especially in…read morethis vans store. I want to give a big shoutout to Gisele who helped me at the register & Sophie for helping me finding the perfect shoes for Christmas gifts. I had no idea about their sales buy one get one & so I ended up getting 2 shoes and 2 shirts. No matter how busy they were that day, I got helped out and in/out the store. So thank you ladies & happy holidays.

This is our closest, Tommy Bahama and my boyfriend loves their clothes. They are inside of Brea…read moreMall, which now has a very limited parking so be prepared to struggle to park. They are on the first floor close to Sephora across from Victoria's Secret. Their store is the standard Tommy Bahama very island vibes, clean and organized. I like that their staff typically leaves you alone and are not on top of you. They will offer help if they notice that you're struggling or if you request help. They have plenty of fitting room rooms that are spacious in the back. They also have a section of things that are marked down close to the fitting rooms. One thing I've noticed at this location is that they tend to carry the smallest size for women. Me being a XXXS I am able to find my size. Their clothes are in the more expensive side, but they are good quality and the materials feel soft.

My wife and I are somewhat in the younger population but love TB. My Dad and I are both members and…read moreshop frequently at this branch. Today however, when my wife and I walked in, both the manager and associate ignored us and didn't bother to ask if we needed anything. We were the only customers there around 4pm. I awkwardly had to ask the gentleman a question about the half- zips and he was dismissive and told me the size I wanted wasn't available in store or online whereas most associates before would at least make an effort to look. It bothered me and I asked my wife how she felt after and said the exact same thing. Disappointing to say the least from such a great, reputable brand.

Came in on Friday, 5/29, around 2:30 PM to get my daughter some Birks for the summer, and the…read moregentleman who helped us was awesome. My family usually gets assistance from him whenever we come in for shoes, and he is always friendly, patient, and super helpful when it comes to finding sizes for my growing kiddos. We actually stopped shopping for shoes at Nordstrom because the customer service here is so amazing! The crew working on Friday and every other time we've come in is always smiling and seems to genuinely enjoy working together. Great customer service and great vibes every time we come in!

Just wanted to make it clear, I love Journeys. Almost all the shoes that I bought came from…read moreJourneys. This is for the very specific person that worked with us in this location. My husband bought a pair of Doc in a different location and realized it does not fit his work attire. It was barely worn, he just put it on and walk around the house with his work clothes to see how they look. Bottom shown no sign of dirt if not brand new. I could already tell from the start when he began examining the shoes that he isn't going to let us return it. Sure enough, he told us that he won't accept the return but can make an exception if we buy something with equal or greater value, he can make the switch. I turned it down and go return it at a different store without any problem CAUSE THE SHOES WERE BRAND NEW

I recently won a $100 gift card for this store and although not necessarily an age appropriate…read morestore for me, I was able to see lots of items I loved. Specifically Jack Skellington items so we bought a blanket, a couple of plush dolls and some slippers. So I guess age appropriate doesn't apply after all! The service was awesome! The cashier helped me buy the items and applied some sales prices so I was able to squeeze more out of the gift card. A+

Hot Topic reminds me of my High school years except I still come here to look around even as an…read moreadult! Why not? They have really cute stuff here. The backpacks, the jewelry, the cute socks and accessories. I used to love buying all my belly rings here lol! I still love this store, we stopped in to see if they had maybe a cute lunchbox for baby girl. Didn't see anything, saw so many other things I wanted but don't really need right now. So we looked around, they had a lot of really cute stuff I wanted to get but maybe next time. We had fun looking around the store though they have so much to look at. It was pretty busy but everyone there was friendly and helpful. Couldn't find a cute lunchbox but def will be back again. This store is nostalgic and always will be fun! Have a beautiful day, be kind to everyone :) Aloha

Yo this shout out goes to Jorge and Peter the tag team dynamic duo. These two went above and beyond…read moreand delivered a spectacular customer service experience. I went to Brea mall looking for specific shoes the New Balance 9060, shoe palace was the very first store I came to and glad I did. When you step into a store there's two things you expect off the bat, #2 if the item you're looking for is in stock and #1 at least for me customer service. You're shopping experience becomes a totally different experience if you experience excellent customer service as oppose to crappy customer serivice and I've experienced both. Jorge and Peter are the best of the best they delivered the best experience I can get and which is why I decided to come back and buy from shoe palace. Thanks again guys I will be come back!

I came in and was helped by Briana. She had an enthusiastic attitude and was extremely helpful. She…read moredeserves nothing less than a raise or promotion

What went well, let me tell you, Paisley was my amazing customer service experience hero!…read moreI was looking for an item and couldn't locate it.She took the time and care and effort to go to the back of the store find the item and bring it back all with a smile in her face, and a huge heart that said, I mattered most to her to make sure that she was living the Target brand. Thank you, Paisley!!!

Shoutout To Tammy She's Great Always Helpful And Attentive Always Greeting Customers She's Awesome…read moreGreat Employee You Got There!