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    This is the top I want to return. I have two of the same cops. What am I gonna do with that?
    Dana B.

    My first experience was good, but as I go, the experience seem to decline. About a week and a half ago I went there wanted to purchase an item that was on sale, but I needed a bigger size and I asked the sales person to check online, before completing the purchase, he looked online. And said they was out of stock. They didn't have anymore ,when I looked on his phone. they did have them in stock. So I got home I checked and they did have them online in stock. I went yesterday to return a shirt that they only had an extra large in the store and I had ordered a large to see which one fit better ; I was told they didn't have no more as well. But they did I don't know if they trying to make a sale or employees. Some of them just liars... they gonna tell me it's outside the 30 day window to return the shirt that I ordered online because it's shipped out March 21 and when I called the line the store experience people , they trying to tell me about the 30 day policy. When you order online 30 days should start from when you get the item .. They are saying it start from when they ship the item .. that is not true They created the label on the 21st at 10 at night and it shows you on my tracking information. I looked at UPS tracking they created the label March 21 the shirt didn't ship until March 22 . I went to the Brea Mall Express and I was told my items were outside the 30 days by one day they couldn't return the item back. I think that is unfair and that policy need to change. Even the people with the store experience the number you call (they was no help. Neither a bunch of liars ,) I asked for supervisor, all of them is supposed to be supervisors. are they just doing say what they want just like some of the people in the store, not all. you do better shopping at TJ Maxx at least you have 60 days at least the employees. The managers will take stuff back after 60 days with the tags on it and have not been worn. The value is not what it used to be . So in the picture, you see the UPS tracking they said the label was created on March 21 and it also said UPS didn't have it yet. You see on March 22 when UPS had it but you can see it was other issues why it was in transitioning to get to me

    Jeff B.

    Even though I don't fit most of the clothes they sell, they get major points for customer service. With only what seemed like a couple employees there, they went far above and beyond when asked about looking up our Express Credit Card to see if it was still active. Not only did they let us know it was still active, but they called and ordered us a replacement card! Then proceeded to tell us we could still shop that day and charge to the card. May seem like a little thing, but most places would just say 'call the 800 number on the back of the card'. They didn't - so thank you.

    Register area
    Cynthia N.

    Came here for some pants, within the first 5 minutes of walking in, we were approached by at least 5 different employees who all asked us if we needed any help or assistance with...that's nice and all, but we just walked in and were simply browsing. Give us some space to look around first or at least make eye contact with you to indicate we need assistance. The employees continued to repeatedly check in with us as we were browsing for clothes for the remainder of our time there. It got really annoying. They need to be able to read people better. What's even more annoying, though, is that when we did ask for assistance, they weren't able to help us and needed to ask amongst one another to answer it...it wasn't even a hard question! It was simply, "What's the smallest size these pants run in?" Anyway, we ended up just figuring it out on our own. ...came back a few days later to do an exchange on one of the pairs the pants we bought. We bought two pairs the other day -- there was a mix and match buy one, get another pair 50% deal going on for the pants when we bought it. The sale was still going on when we came back to exchange the pants. When we picked new pants to change for the pair we purchased and got up to the register to do the exchange, the girl at the register said that we had a balance due for the exchange... we asked her why and she tried to explain to us that because we purchased the 2 pairs of pants under the buy one get one 50% off deal, in order to exchange the 1 pair of pants, we had to pay the remaining 50% off on it... That literally makes 0 sense. She actually said it'd be easier for us to have returned both pairs of pants and then repurchase the pair of pants...why is that easier than just making a 1 for 1 exchange?! Anyway, I probably won't be returning back to this Express anytime soon.

    The brown dress shirt

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    8 years ago

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    13 years ago

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    10 years ago

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    Page 3 of 3

    Ask the Community - Express

    Review Highlights - Express

    After letting me into the changing room, Eric brought me clothing in various different sizes without me asking.

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    Zara

    Zara

    2.0(15 reviews)
    0.1 mi

    My boyfriend and I came in looking for a specific half button up long sleeve we saw the day before…read moreand couldn't find it in store. We asked one of the staff Eileen, if it was still in the store somehow and she went out of her way to find it the back for us! THANK YOU EILEEN ! We really appreciated your hospitality :,)

    Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

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    Zara
    Zara - Good quality control wouldn't have led to the navy staining onto the ivory knit fabric :(

    Good quality control wouldn't have led to the navy staining onto the ivory knit fabric :(

    Zara

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    J Crew Factory

    J Crew Factory

    4.4(9 reviews)
    0.9 mi

    Surprised (but pleasantly so) to see a J.Crew Factory pop up in this plaza -- definitely wasn't…read moreexpecting it, but the familiar "SALE" signs pulled me in right away. This brand always gives me major '90s throwback vibes, which I appreciate. The store itself is very clean, items well stocked and well-organized, with plenty of space to browse. There were only a couple other customers inside. That said, the staff were chit-chatting and didn't seem particularly engaged to acknowledge you as you walk by which put a bit of a damper on the experience. (FYI - I like to be left alone when I'm browsing, but a courtesy hello would be nice when you come in). I wandered around for a while but didn't find anything that stood out enough to buy --- the sale wasn't a wow-factor...even with 60% off clearance. Overall, it's nice to have this store here, but my visit felt a little underwhelming. Maybe need to try again for Black Friday!

    J. Crew Factory (and Ulta) took over the previous Cost Plus location, in the plaza with Michaels,…read moreNordstrom Rack, Tillys, Staples, etc. I have passed by this location numerous times without even noticing that it had become a J. Crew. One can see the Ulta signs (both sides) from Imperial but J. Crew is a bit harder to see (unless it's dark and it's lighted up). A friend told me this week that she's shopped here a few times, and I was surprised to hear a J. Crew Factory store had opened up here. Most of the items in the store had a discount posted near them, but the deals also got better as one walks further and further into the store - especially in the back with the clearance section. Everything is neat and tidy. There were many sizes in stock, unless they were on a special sale with only a handful of items left in that style. There were employees throughout the store, restocking and tidying up items. The fitting rooms are in the back of the store. Checkout was fast and the employees are very kind and efficient. I was able to grab a few items for myself and a family member, at great deals. There is plenty of parking in front of the store. I will most definitely be returning in the future!

    Photos
    J Crew Factory - Exterior

    Exterior

    J Crew Factory - Lots of clothings and accessories.

    Lots of clothings and accessories.

    J Crew Factory - The sign outside the front door advertising GREAT SALE (but meh).

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    The sign outside the front door advertising GREAT SALE (but meh).

    COSMOTOG - Engineered Garments

    COSMOTOG

    4.4(14 reviews)
    1.4 mi
    $$$

    I'm not impressed! I've attempted to shop here twice. It isn't close for me...about 35 minutes…read moreaway. The first time I showed up about 8 months ago and the store was closed - during business hours. It wasn't even lunch time. Today I was at the Brea Mall so I thought I'd try again. I called at 12:30 PM to see if they carry the style of shoe that I was looking for. There was no answer. I called twice. I don't understand since they don't even open until 12 PM. Their business hours are listed 12-5pm. Do they open at 12 and then go on a 2 hour lunch break? I really don't get it. I showed up at their store at 1:15pm today, and just as I was parking, a young man was at the front door, changing the little sign with a Clock that shows when they will be back!! What the hell? This is my second attempt. I guess they don't want my business. It's absolutely ridiculous. This place sucks already since it's never open when you show up. They won't answer the phone either so there's that. How frustrating!! don't waste your time! The store is small anyways. Looking through the window they don't have much inventory, so I guess I won't waste my time ever again in the future. Lame!! I don't know how they stay in business.

    Got myself a pair of Levis Vintage, NBs, & Ray Bans for Father's Day. Cool boutique. Calm…read moreambiance, clean look with typical size for a boutique with slender, long look like shops in SoHo, NYC. But It extends far in the back worth seeing. Great selective brands with prices varying depending on what from alittle under $50 ~ $1000 per item. The girl mentioned Rag & Bone, Reigning Champ and Claire Vivier? Comin this summer. I guess if you like shops like Ron Herman or Unionmade w/o the far drive up, this is the shop!

    Photos
    COSMOTOG
    COSMOTOG
    COSMOTOG

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    Express - womenscloth - Updated May 2026

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