Available, efficient, knowledgeable! Small job, good value for the price, will hire again (though I hope I don't need to!)

We had to replace our 23 year old Trane Furnace because it started intermittently blowing cold air, during the holidays and it was not pleasant. Turns out about 20 years is expected life. Then we got the word from multiple companies that it is probably time to replace our Air conditioner as well. We got three bids and chose to go with Express Heating & Air Conditioning because of the combination of equipment (Carrier 2 stage furnace and 4T 15 SEER2 air conditioner) and a better price than 2 other companies. Eric's can-do attitude, 30 yrs of experience, and customer satisfaction focus really are evident. He and Bruce were able to schedule the installation quickly and around our schedule, they did excellent work, in one day, true craftsmen, and left the house and yard spotless. We are so happy with this quieter, more powerful, more efficient system - it's one of things you say, why did we wait so long? Highly recommend Eric and Express Heating & Air Conditioning. read more

Our 17 year old AC stopped working suddenly. I called Express Heating and AC because of the positive Yelp reviews that I saw. I was so glad that I did! Eric came out the very next day. He identified the problem in 10 minutes, had the part in his truck and had us up and running again in less than an hour. He also cleaned the AC unit at no extra cost. I would definitely recommend Express Heating and AC. Eric is such a professional. We asked him about our 25 year old heater and he gave us an honest answer. Didn't try to sell us a new one, just told us the facts. We really appreciated his expertise and professionalism. read more

I had a great consultation with Eric regarding my needs, and he provided helpful suggestions and feedback.

I had occasion to use Express Heating and Air Conditioning about 4 years ago where Eric, the owner, responded and fixed my 24-year-old Furnace. I found him to be professional, honest and proficient in finding and resolving the problems quickly. So, when it was time this year to replace both my Air Conditioner and my furnace, I did not hesitate to call Eric again. We scheduled an appointment and after responding a doing a survey, he gave me an estimate which was withing my budget and for the job he eventually completed, I thought very reasonable. He responded promptly with Bruce his assistant and they meticulously disassembled my old units and within a day had both my new Air Conditioner and furnace installed and working. There was an issue with old Duct work which was not up to code and Eric and Bruce had to come back a week later to complete the job, but again the clean job they did was exceptional. My air conditioner has never cooled this well in years. My old units were produced by Carrier and lasted 24 years. I purchased new Carrier units from Eric, who is a factory authorized Dealer and Installer for Carrier Products. I would highly recommend Eric if you needed help with problems with your Air Conditioning or Furnace systems. He is prompt and professional, as well as those who he employes. read more

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I would recommend Eric he does a great job every time and I know he isn't taking advantage of me. He has a great attitude and has taken great care of our heating and air conditioning system for years now. You can't ask for a better heating and air conditioning man. read more

Great service will call them again when problem with my ac unit arise. Very professional and cleaned up after paid special attention to keep things clean. read more

I called another heating & air conditioning company to come this morning - the technician took over an hour to figure out what was wrong. He said the control board and limit switch needed to be fixed and quoted me in total 1200 to do the job. I wanted to go through warranty which brought me to Eric and Express Heating. Eric showed up shortly after we agreed on a time, and pinpointed the issue in less than 2 mins. What the technician said was wrong and needed replacing did not need to be replaced. Eric had the part I needed in his car and was able to do the job quickly. He also waited to ensure the furnace worked and no other issues came about. I HIGHLY RECOMMEND Eric and his company. We need more honest people, and I appreciate the business Eric is running! Thank you again Eric for your time and for coming out on short notice. read more

Eric the owner is very responsive and knowledgeable about HVAC. He helped identify and repair problems that prior contractors created. His prices are fair and reasonable. He was very easy to work with and I'd hire him again without question. read more

Eric is the best! We were desperate to have our air conditioning working in this heat wave. We had called multiple companies who quoted outstanding prices. Eric came on the day I called and took 30 min to figure out that the thermostat needed to be replaced. He was able to fix it the next day for a very reasonable price. He is honest, hard working, and an expert. This company also has "Carrier" products (the brand of our unit), and many other companies don't carry them. Thank you so much Express Heating and Air Conditioning! I strongly recommend them!!! read more

Eric is fantastic. A great communicator, reasonably priced, does work efficiently and quickly. He also came out ASAP right when it crashed on the first day of a heat wave. Not much else to say, Eric will be our go-to from now on. read more

Eric is the BEST! We have been using him for about 15 years now and will never go anywhere else. He is very responsive and extremely knowledgeable about HVAC. He was able to keep our 20-year-old system running for a very reasonable price until it just gave out. Then he helped us find the right new system that keeps both floors of our 2-story house very comfortable- no matter how hot or cold it is outside. His work is always high quality and at a very reasonable price. I highly recommend him for any HVAC work. read more

We called to get someone to come and look at our furnace and they have the worst customer service. I called them again few time and left voicemail but no response. Stay away from this business. read more

We purchased a new system for our house in 2019. On the onset of summer in 2023, the air conditioning stopped working on a Saturday, of course. I called and left a voicemail because they were closed. I called again first thing on Monday. Mke explained that they were booked and couldn't get to me for a month. I said that he installed our system and it was a warranty repair. Eric said that he'd stop by in the afternoon. He actually came to our house around 10 AM and quickly diagnosed the problem. He replaced a part and we were up and running. read more

Eric returned my call and patiently spoke with me, answering numerous questions and concerns about my recently installed, (by a different company), heat pump and air handler. I learned things that neither that company, nor the Title 24 testing company thought to share with me, and had my mind largely put at ease. With no reason to expect a monetary return on his good will gesture, he continued until I was able to fully understand my rather nuanced situation. I do intend to ask for their service when the time comes due. read more

A/C still not working properly and no response to my calls and text messages. This is an update to my original Yelp review from 4/19/19 that there was a charge of $1,241. The original "fix" was not a solution at all and since we don't use the A/C but a few times a year, six months later we turned on and was not cooling the house. Called Eric again and had him install the new line to fix the leak that the original vendor told us we needed to have done. Charged us $1,751. I had texted him after the fix, if he could come by in a few months when he was in the area to check on the refrigerant and he never responded. Recently, with the hot weather, we turned on the A/C and the air coming out was not cooling again. I have spent the last 2 weeks, texting and phoning him to come by and I would pay him to come by and assess the situation. No response, which is very frustrating. After spending close to $3,000, we feel like our A/C still isn't working. read more

Guy arrived on time, did exactly what he needed, and gave me a very fair price. Would go with him again.

Took a long time to respond to requests to fix a problem with the unit but ultimately completed the work and everything is back up and running. read more

Eric was recommended to me by my neighbor. In-fact, Eric quickly became the go-to recommendation for everyone in my neighborhood. Eric is always reasonably priced, one of the nicest people you will ever hire. In my case, I had an older home and needed to replace my furnace and install a new AC unit. Eric and his partner did the entire job in 1 day. Throughout the process, they would explain what they were doing so the owner is always aware of the changes. It was one of the smoothest installations I have ever had. In the end, Eric even vacuumed the crumbs of the flooring that occurred when installing the furnace. I was genuinely touched how well he treated my home. I cannot recommend Eric enough for anyone looking for help. read more

Eric from Express Heating was responsive, professional, and personable. His diagnosis was thorough, and the repair was expeditious. I highly recommend Eric and Express Heating and Air Conditioning. read more

I am so happy to have found Eric. I contacted several companies then our Carrier thermostat suddenly stopped working. While other companies were going to charge a service fee just to come out, Eric was the only one to mention looking into the warranty first. He was very helpful and informative. I went into it thinking I was about to spend $$ to upgrade our thermostat but instead got an under warranty fix from Eric with just a charge for labor. He was quick while also answering all our questions about maintaining our system and even gave us some advice on which filters to use. Very happy with his service and glad to have him set up as our go to service contact going forward. Highly recommend Express Heating & Air Conditioning for your heating and A/C needs. read more

Here's the deal with contractors & other specialty service vendors: Trustworthiness is huge. Eric is great: timely; professional; friendly; helpful; all those things a service provider should be. On top of that, he is honest. That's enough for me never to call anyone else. THE STORY: Our A/C unit sits at the side of the house, barely visible from the back yard, but my wife hates looking at it. Like a dolt, I went along with her when she found a wooden lidded box to put around it, and everything was fine for a few weeks until the September thermometer moved into three digits. All of a sudden, the cold air stopped. Oops. We called The Other Guy. He'd installed the unit about five, six years ago and left a sticker on our furnace/blower. He came out, shook his head at the wooden box, and poked around the A/C unit for a few minutes while I watched. "It's the compressor," he pronounced and told me the fix would be very expensive -- in the $1600 range. Ouch. He said he'd check with his supplier about the part. He promised he wouldn't leave us hanging; "I can even come on a Saturday, if I need to. Don't worry." Honestly, I never worried. Even after I didn't hear from The Other Guy for four days. Even after I called him and he said he hadn't heard from his supplier. Even when he called back the next day to say the supplier said it would take 12-14 days to get the part. Even when more than three weeks went by, and I still hadn't heard from him. I never worried. I got annoyed, though, when I called The Other Guy a month after he'd been there, and he first didn't remember who I was and then acted like I was bothering him. "I'm really busy," he said. "I'll get to it." Then he told me it'd take only a day or two to get the part. He backpedaled so fast I thought he'd fall over when I reminded him that he'd told me before that it could be two weeks. "I'll let you know." Right. THE SOLUTION: After waiting another couple of days, I called Eric at Express Heating & Air. He was in his truck that first time, obviously busy. I told him my story about The Other Guy, and he laughed in the right places (i.e., at my jokes) and made appropriate sounds when I expressed my frustration. He listened to The Other Guy's diagnosis but didn't want to rely on it; Eric wanted to check the unit out for himself. He showed up a few days later, right on time. Like The Other Guy, he shook his head at the wooden box, and even laughed. He confirmed The Other Guy's comment that a new compressor would be expensive but said he'd checked with the supplier and found that it was in stock. Wait 12-14 days? Nope. I watched Eric as I had watched The Other Guy; I can't be sure, but it looked like Eric did more checking than The Other Guy had done. This is where trust comes in. Eric tested a part, decided it wasn't working properly and said, "Before we order a compressor, let me see if I have one of these." He told me it was a capacitor and went out to his truck. A couple of minutes later, he was back, a new capacitor was installed, and we had cold air. Total damage? $250. That's only 15% of what The Other Guy was going to charge me. And it was all done in one visit. Eric's sticker went right over The Other Guy's sticker on my furnace/blower. From now on, Express is our HVAC vendor. read more

Really good service. Professional and straight forward. They responded quickly and fixed the furnace issue promptly when they secured the parts. Highly recommend. read more

Background: We lost our heating on Friday over this past weekend. We are in our 70's and because of the rain and cold weather were very worried that no one would be available to respond. We left several messages to schedule a repair with our usual vendor who finally responded today (Monday) with January 5th, as the earliest time they could respond. Having to wait without heat for 4 weeks in the winter was unacceptable to us. I reached out to several other vendors who get good ratings on Yelp. Eric, the owner of Express Heating & Air Conditioning, called back and stated he could respond out the same afternoon...The same day as I placed a call for help!!! Eric Responded as confirmed, found the problem in 5 mins (the computer brain to the furnace had gone bad). I was literally shocked when Eric stated he might have the spare part in his truck, and in fact did... He installed the new unit and after checking his work thoroughly, completed the work in about a hour... He is amazing!! As I watched him work I could not say enough about how I was impressed with his knowledge and professionalism. His attention to detail is awesome....He will be my new go to company if I need any further help with any Furnace or Air Conditioning issues...His repair price was very reasonable as well! David B read more

Eric was great - determined the problem and had our AC up and running again. I really like that he is honest and never tries to up sale you on something you don't really need. read more

Eric responded within minutes and was able to come out to our house within the hour. He was professional and competent. It turned out the heater issue I had was a minor fix which Eric let me know right away. It was an absolute pleasure working with Express. read more

I live in San Ramon and had a few local companies not come or were several weeks out. I called Express and Eric was right out, same day to check out our a/c. Even in the peak of the summer with high temps, Eric heard that there was no cold air flowing and was right out. Timely within his window scheduled, professional and diagnosed issue quickly. Most importantly I had cold air pumping in the house within 30 minutes and within 4 hours of calling him. Highly recommend! read more

Eric Robinett of Express Heating and Air Conditioning came to our home and gave us an estimate for replacing our 35 year old HVAC heating & cooling system and all ducting under the house with new Carrier equipment. His bid was the most detailed and comprehensive of the 3 bids we got for the job. Eric arrived exactly on schedule and completed the project in 3 days as promised (2 days shorter than the other bids received). He and his assistant Bruce also worked with us to keep our home spotlessly clean and the heat was only down for 1 day (which was fantastic given the cold snap we were in). We cannot say enough about our wonderful experience with Express Heating and Air Conditioning and have absolutely nothing negative to say. They are highly recommended by us and their professionalism and attention to detail is impeccable and Eric's knowledge and expertise is as good as it gets. We believe you will be just as pleased as we are if you go with them! read more

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When no one else could help me, express heating and air was there. As a dog trainer I had a commercial building full of dogs, my heat failed, and no other company could come out for weeks repair my heating unit. Not only did Express sympathize with my situation, they made special arrangements to come diagnose and repair the problem quickly. And taking it one step further the cost of the entire process was a fraction of what I expected to pay. On a personal level the people there were extremely professional and pleasant to work with. I would use this company in the future no matter the cost over the others I spoke with. Go with Express you won't be sorry!!! I'd give them 15 stars if I could. read more

I've used Express Heating & Air Condition twice and both times his service was great! I initially used his services years ago when our pilot light wouldn't stay lit and everyone in the house was freezing. I asked Eric if he could come out asap to help and he made it out the same day to take a look at my furnace. He diagnosed the problem immediately and even had the part in his work van prior to even knowing the kind of system I had. Eric went above and beyond, did some cleaning and checked the other components of the furnace while he was here to ensure everything was running flawlessly. Years later, it's still running like a champ and keeping our family warm during the winter. Part 2: Saw that I had a puddle of water coming from out from my 20 yr old water heater and decided to give Eric a call again. As usual his customer service skills were great and asked me some questions about my existing water heater, so he could pick me up a comprable unit and was over the same day to replace. Everything went great just like the first time and we have HOT water that doesn't run out anymore. I highly recommend his services for your heat and air needs. read more

The 5-star reviews are well deserved. Our NEST controller seemed like it wasn't getting power. We were worried the problem could be within the furnace. It wouldn't make sense to spend money for a new one if that wasn't the problem. I called Express, and Eric answered the phone. He asked a few questions, and made a few suggestions, and our furnace is now on! In a little while I might be able to shed this heavy jacket. Thank you Eric for listening. read more

Christmas Eve night my heater quit. A house full of family and a child that was just diagnosed with pneumonia, I was desperate to get it fixed. Christmas morning I called Eric at Express Heating and Air. Out of the kindness of his heart, he left his family ON CHRISTMAS MORNING and came down to my home and got my heater working. A true Christmas miracle. He made a temporary fix to get us heat and then informed me that he would need to order more parts. The parts arrived a few days later and he came and installed them when he said that he would. Eric is honest, reliable and kind. I would HIGHLY recommend this company! read more

Just had Eric out for the first time as our HVAC was not working. He was great to work with.....he fixed the system and it was done at a very reasonable price....would highly recommend his services. Mike R. read more

Eric is a local guy whose family is known to always be helping out at our neighborhood public school. I am so glad I went with Express Heating & Air as opposed to a larger company like Service Experts. Eric is solid, knowledgeable, honest, and trustworthy. He did a fine job fixing up our 2 furnaces at a reasonable price. I would not hesitate to call him the next time we need assistance. read more

I have used Express Heating twice so far.. once at my dental office and again at my home. Both times the experience has been stellar! Prompt, courteous , knowledgeable and honest. I highly recommend Eric and Express Heating ! read more

Eric came by today and sorted out furnace issue. He was punctual, efficient and reasonably priced. I can recmend him for honest and reliable service. read more

Express Heating and Air Conditioning did an amazing job with a new Air Conditioner and Furnace install. Very professional, very clean install, and an amazing price. Will recommend Eric to everyone. read more

Eric is really the best! On two different occasions he was quick to help me with my AC needs and he saved me HUNDREDS of dollars! (I would never have known how badly I was going to get ripped off if I hadn't gotten a quote from Eric.) He is responsive, helpful, professional and totally fair. Next time I have an AC need I won't call anyone else! read more

Eric was great, very reliable, honest and reasonable! I found him following another service quoting twice as much for some repairs I didn't even need. Needed Eric again for my other AC unit and he didn't disappoint. High recommend him. read more

This is a family owned business for over 16 years. The service is impeccable. The work is top quality and fair prices!!! You will not be disappointed.... read more