Luis was assigned to our home by our warranty company. He made an appointment with my husband and I was home for the appointment. Luis arrived on time and he actually waited until I returned from school drop-off. I called him to let him know and he was very understanding and was okay with waiting 7 mins for me to get back. When I got back, he shook my hand when I introduced myself to him. I showed him the problem and described the leak. He immediately knew what the issue was and the cause. He went to his work truck and retrieved the part and tools to replace the failing parts on our water heater. After a short time, he told me that everything was fixed. The leak was stopped, and I could smell the soldering burn smell from his work. I went to retrieve the warranty service fee that my husband left for me to pay him and he accepted it with a smile and I shook his hand. He did tell me about thinking about a water filtration system for the whole house because I believe our city water is pretty filled with deposits of all kinds. He left the information with me and my husband and I are seriously considering getting it. Overall, Luis is a professional and great at his profession. I will use this company again, based on the experience that we had with Luis. Many thanks to Luis for his excellent service and professional work. read more

rude! This company assigned to us through our HW. Needed to reschedule as i was going to be unavailable at the time the HW set the appt. time...they got mad, sarcastic, and hung up! NEXT! used another company and project turned out perfect! I guess Customer service is not a priority here. read more

I had an appointment and they no showed without a call to say they weren't coming. I called and set a second appointment window, again they were a no show and no a call as to say they weren't coming. I cannot comment on the quality of work, as they never showed up. In an age of cell, text and email the simple courtesy of communication is lost on Express Heating and Air. read more

Was connected to this company through my home warranty and deeply regret not researching them first. Their plumbing technician, Joe, made a serious mistake (left his rags in the pipe during a toilet installation) which caused a flood in our home resulting in extensive water damage. Joe then lied about the incident, and the company continues to deny responsibility despite ample evidence (including photos, text messages with Joe, and statements from other professionals confirming the cause of the flood and liability of the company). We are currently appealing our denied claim, and because I am lucky enough to come from a legal family, I am prepared to take them to court for over the $30k in damages if necessary. While I am sure that all of the work that this company does is not bad, the lack of honesty, accountability and integrity with which I have been met has been truly unbelievable. If you are doing your diligence and reading reviews, steer clear! read more

Was assigned this company through Fidelity Home Warranty. Had an appointment scheduled for today from 8-12 for an AC Tune Up, which I planned my day around. Never had a service advisor call or show up. I called the office line, was on hold for several minutes. Sent multiple emails letting them know no one showed up and my appointment would have to be rescheduled. It is now an hour past the scheduled window and I haven't heard from anyone. Definitely cannot recommend this company. read more

Walked in and decided that our tub was not covered. Completely useless. Stay away from these people so you do not waste your time.

I don't normally do this, but I was SO blown away by my technician Joe that I needed to say something. I had a bad leak in my house with all kinds of damage and I don't know how I could have gotten through this nightmare thus far without his help. He is so kind, knowledgeable, competent, and patient. He has been to my house numerous times to deal with this and every time he went ABOVE & BEYOND! He gave me very helpful hints and tools, taught me about what he was doing and what I should know going forward, and answered so many questions even while not here physically working in my issue. He was always available for me, eager to help, trustworthy and not intimidating. I am just beyond blown away and super grateful to him Thank you Joe I will always reach out to you going forward :) VERY satisfied customer! read more

They are not professional at all for serving a customer and now a tech refused to install a new faucet after a week past. They got paid a house call fee. It was a claim from our home warranty that authorized to pay an installation cost for a new faucet replacing non repairable kitchen faucet. It was said that they don't fit for faucet installation and tossed back our claim back to home warranty. A weeklong time got wasted. read more

Dishonest and Completely Unprofessional - Stay Away! I wish I had listened to the negative reviews before my Home Warranty sent them out. u Unfortunately , I didn't, and I deeply regret it. From the moment I called, things went downhill. From the person on the phone and the person that came to our home, multiple lies were told, it was pure laziness on their part. Every negative review you read here is absolutely true. Save yourself the headache and frustration--do NOT use this company! Zero stars if possible, if I lied like they did, I wouldn't be in business, nobody wants to work everybody's lazy and they don't want to help the customer by doing the right thing they want to pass the blame. read more

To begin with, this company installed a new HVAC system for me using Fidelity Home Warranty to pay the majority of the installation and system. They took FOREVER to get it installed, it failed inspection, which took even longer. I tried the heater and it didn't work, only the AC did. Longer story short, I had to go through December - February to get my heater fixed, under the manufacturer's warranty. There were nothing but problems, like the pictures of my unit getting loaded into someone else's file, that took them forever to figure out. Then they had to order the part, when it came in, it took less than an hour to install, but I was charged two hours for labor. I would NEVER recommend them to anyone. read more

This company was outstanding. From the owner Terry to the manager Mer, to the technician, Sean. Everyone of these ppl worked to resolve my issues with my AC and resolve in a timely manner. Shout out to Sean who replaced fuses, capacitor, and finally the Condenser motor. He worked tirelessly on my roof with near triple digit temperatures. I'm so thankful to Express and specifically Sean for all the effort. Thx so much. read more

American Home Shield contracted them to replace my water heater. All went well until their guy was ready to leave and I realized he forgot to reinstall the recirculating pump. By that time, the plumbing he had modified for the pressure relief valve interfered with the positioning of the pump and instead of correcting the plumbing he did for the pressure relief valve, he installed the pump clock facing the wall. When I called their office they wanted to charge me extra to correct the plumbing that would have been done correctly had he not forgotten the recirculation pump read more

Express Plumbing Heating and Air - Plumbing Near Me - San Diego, California

I had issues with my toilet was leaking from the bottom, I was greeted by Adrian he took a look and found the issue he put together a plan to fix the problem gave me a time frame to accommodate my schedule. Adrian handled the job professionally works in a timely manner and gets the job done right I will be using the company for future jobs. read more

If your home warranty assigns this company to you, do yourself a favor and request a new company right away. First appointment couldn't be booked for 2 weeks - fine, we waited. They called two hours into the appointment window to cancel and reschedule for the next week. Fine, waited another week. Tech shows up the next week, blazes through the two items (guess that's where they get the 'express' part of their name). He has to order a special cartridge for the faucet and 'fixed' our leaking toilet by making it leak faster. Thanks, dude! Now it's unusable - you can literally watch the water drain right out of it - and they said they're going to rush order the part to fix it properly, but we have to wait another week for it to get here. (Amazon somehow works faster than wherever they order their parts.) Appointment rolls around, and they're canceling the appointment and want to rebook it for another 2 weeks from now because they don't have the cartridge for the faucet and don't care that we can't use our master bath toilet. "Is it the only toilet in the house?" Rochelle says. "I'm sorry, but he's not coming out there just to fix one thing" -- that he made 20 times worse, by the way. tdlr don't waste your time dealing with them. read more

This company is a no-nonsense best-in-class organization. Over the last 18 months, I've called them three different times and I was delighted each and every time. No price gouging and they provide very experienced technicians who get it right the first time, every time. In the latest installment, Adrian visited my home to replace an aging and corroded faucet system on my master bath tub. A very challenging job as it required crawling under the decking of the jacuzzi tub. But he got it done for the price quoted and masterfully at that. I highly recommend this crew! read more

I echo all of the other reviews here regarding their service. More likely than not you were placed with this company by your Home Warranty Company. Request a different vendor! I confronted my technician Gustavo on a shower valve replacement. I have a high end Harden brand shower valve that he said would need to be replaced (called it a European style which is BS). I told him I didn't want the bottom of the line replacement. When he came back, guess what... bottom of the Moen line Adler model he was trying to install. When I called him out on it, he packed up and left because I was making him uncomfortable. LoL read more

Do not use this plumbing service. Their plumbers. I.e. John didn't snake through all 4 units in our condo tower resulting in backing up my sink and displaced for 5 days in a hotel while drying! All because John didn't follow multilevel protocol. Stay away read more

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I have used Express many times over the years. They are beyond outstanding. All their technicians and customer representatives are exceptional and go the extra mile to help you. Today we had a heating problem which was significant and urgent with a baby in the house. I spoke to Betty and Angel and they immediately rerouted Sean and sent him to our house. Betty, Angel, and Sean are incredible. Baby will sleep warm tonight thanks to them. The owner is also amazing and charged very fair prices. I give Express my highest recommendation and appreciate them so much!! read more

Through my home warranty I had a plumber come out for a kitchen sink stoppage. He first tried to snake the drain but was unsuccessful. Then said he tried to get the cap off the clean out which is under the sink. He was unable to open the cap, telling me it is rusted shut and would need to reverse the cap and and place on the outside, which i will say I guess is where it should have been built in the first place. I had a handy man tell me to get a piece of pvc that would fit over the cap to give some extension which allowed me to get torque on the cap and easily open the cap which was not rusted at all. I guess they make a tool for this but since I am not a plumber the pvc was a much cheaper version. After opening the cap i decided to contact my home warranty to have the plumber clean the drain since I had already paid for the warranty service. Well the plumber then said he would not respond to work under the sink because there is not enough room and would need to still reverse the cap to the clean out which would cost me $550. I guess he also told the warranty people the drain is not a 2 way drain and needed to be fixed. So my question to the warranty company was why did this guy tell me it was rusted shut, and second if there was not enough room for him to access the cap and if he would not snake the drain through that cap why would he have even tried to open it. A second plumber responded. Accessed the clean out through that cap and now after 6 days I have a working kitchen sink no thanks to this crap company, may not be all the plumbers there but the one that responded to my service call. What it felt like to me is he was trying to get a bigger paying job, and when we were able to get the cap off it was not worth it to him. If I am wrong someone please explain how and why. And i will gladly change my review. read more

I was having a problem with my air conditioner, reached out to my home warranty and they scheduled this place to come out. After waiting 3 week for an appointment they didn't show up or call. I called the next day and was unable to get through to anyone. This is very disappointing and unprofessional. read more

Yelp wants to know what could improve? If you fired chris things would improve because this man needs anger management and some therapy because he jumps down your throat when a customer asks a simple question. DO NOT USE THIS COMPANY! They are scary and unprofessional! And rip you off! They dont know what theyre doing! Go somewhere else and save yourself! read more

Unfortunately, they made me waste 3 days while I had a drain leak at my house. The day of and 30 minutes before my arrival window was to close, they informed me that the plumber could not come because he could not or did not want to go through a crawl space. FYI my crawl space is not really a crawl space since I can stand in it. Secondly, whoever is dispatching should know who can do the job. This looks like a company with employees who have poor training and do not know what they are doing. The soonest they could send me a "small plumber" was 2 weeks from now. The only reason I have been dealing with this company was because they were assigned by my home warranty. So I will never know if they are any good, but unfortunately the first impression they made was not the best. read more

A technician came in (took $75 for service call), looked at leaking pipe under the sink, tightened a pipe that was not leaking and said to monitor a leak. it kept leaking. To request a service again, i need to place service again :) Don't deal with them. read more

This company was provided by my home warranty. The employee was really rude and told me that I should provide him a parking...? He left and didn't fix the problem. read more

I should have read these reviews before my home warranty sent them to me. My technician was in a hurry to leave as soon as he got to my house. I wouldn't recommend this company to anyone. Customer service isn't their strength. I strongly suggest a different plumbing service. read more

Express plumbing is one of the best companies that home warranty could have partnered with i have used them on multiple occasions and they have never disappointed especially the great customer service they have in the office ive spoke with a woman by the name of Isabel she was amazing! able to get me an appointment as soon as possible, very attentive and geniune! read more

This company is absolute garbage. Read all the other bad reviews and you'll get the idea. I'm too pissed to even bother with the details, just know they have terrible customer service and they are slow as hell read more

Worst!!!!!I use the warranty and they help me to choose this business. However, they didn't find out the problem and they just gone. They didn't solve the problem! And I make a appointment again the customer told me I need to pay the service fee again! I won't use this company any more! read more

Express Plumbing Heating and Air - Plumbing Near Me - San Diego, California

Most unprofessional plumbing company that I had to work with. Avoid them at all cost. This place is not professionally managed. Technician that showed up had an attitude of a president of a company. read more

Showed up with half a mask to to diagnose a problem I reported to my HomeWarranty. He put my family at risk, made me get MY ladder and carry it up for him and did nothing to try to find a solution. I'll save you the long story. Don't use them. Even when I called to get help (to give them another chance), the lady hung up on me. I'm guessing customer service is not a high priority for them. Avoid the hassle. read more

Assigned this company via Fidelity Home Warranty. They have an $85 service fee, but was upcharged for an additional $225 to add a wax ring and valve. Dishonest (other plumbers were way more reasonable), and will not be using this outfit. Stay away! read more

Mark and Gustavo worked on both the bathroom jobs at our house. They were very professional, efficient, and patient. Mark came out and did the initial analysis and Gustavo came out and finished the job. The work looks great. We are very happy with the results and very appreciative of their hard work. Mark was very kind and explained the issue and Gustavo worked hard to accommodate us even though we had a crying baby to distract him! Thank you Express Plumbing Heating and Air read more

Christian did an amazing job replacing my garbage disposal in 10 minutes! I am thoroughly impressed. Went through my warranty company and Express plumbing was the only provider in the area. read more

I had a clog in my kitchen sink on a Thursday. I contacted my home warranty company and Express Plumbing was assigned. I was able to schedule a technician for that very day. The plumbing technician cleared the clog and we discussed the best was to avoid it happening in the future. I'd give Six Stars for customer service alone. read more

SO impressed with this company! We had a plumbing problem & Express was sent to do the job through the homeowners insurance... Although the company is based out of San Diego, they service other areas outside of the SD area. We live in Diamond Bar & they were able to come out the following day (which was great considering they got the call in the afternoon). The first thing that impressed me was receiving a courtesy call from our assigned plumber Carlos. I was on a call and couldn't pick up, but he introduced himself, gave me his current location AND an ETA. (I had initially been annoyed at being given a 4-hour appointment window of 10-2, but he called around 10:30 so it wasn't too long of a wait.) Sometimes it's the little things that can make the biggest difference- his call was so courteous and professional that it really made a fantastic first impression with me! Just moving into an older house a few months back I've had to deal with numerous people working in the house, but this was the first time anyone took the time to make a call like that! When Carlos arrived he was professional, friendly, & courteous! He was also the first person to ask if he should take off his shoes before coming into my home~ whaaattt???!!! I was blown away by his courteous gesture! He quickly diagnosed the problem, worked quickly and cleanly, and thoroughly explained what the problem was and what he did to fix it (in lamens terms for me)! He also explained why it happened and let me know what to look out for in the future. This was a complete departure from anyone else who has worked in our house over the past few months! It generally takes a lot to impress me, but Carlos did a FANTASTIC job in both fixing my plumbing issue and being an exemplary employee for his company! If I end up having any more plumbing issues or heating/AC, I will definitely give this company my business again! read more

I should have known from the beginning to not even try and do business with this company. From the lack of anyone answering to have a tech come out to get a quote to no transparency on a service fee. The tech couldn't even be bothered to try and get into the crawlspace to check the location of the leak. Then it took another two weeks of them claiming I was using my home warranty when they knew from the start this wasn't a claim. Upon being issued a quote with an outlandish scope of work and incorrect location of the leak I questioned them about it they make it sound like just because you can't fix it you don't know what has to be done, trying to cite they have pictures of the leak when you have pictures as well that contradict their quote. They will try and sweet talk you to trust them while taking advantage of people who may not understand an issue. Avoid this company. read more

Absolutely horrible. They were contracted through Old Republic. Called a day in advance to reschedule for the following day and then never showed up. Then tried to reschedule two weeks later. Tried calling them several times and always goes to voice mail. read more

Excellent service, tech did a great job , kept in touch on time frame , showed up time , cleaned up after job was completed

They did a great job. They could have cleaned up a little better when finished but overall a good experience.I used my home warranty and would definitely call them again. read more

Well I must say I was impressed by Gustavo, he came in and did a quick assessment, told me what was wrong and jumped right to work, and now my toilet doesn't rock any longer. Thanks Gustavo and Express great job! read more

Express Plumbing Heating and Air - Before - Plumbing Near Me - San Diego, California

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