Express

Came here to look for clothes and found Baysiq hats, solid variety and great designs! Love the…read moredetail on them

2.5/5 I came into…read moreRestyled in Stonestown to sell a few pairs of shoes, and while I completely understand that shops have every right to pass on buying something they are unsure about, the way this situation was handled really threw me off. One of the pairs I brought in was the Concord 11 from 2018. I know for a fact they are real because my friend bought them directly from the SNS when they released, and I was literally with him at the time. I saw the order confirmation, the receipt, and the shoes when they arrived. I have never bought fakes in my life, and everyone I buy from either gets them directly from Nike, Adidas, or another authorized source. I am extremely careful about authenticity. When I handed over the Concords, the employee looked them over and said they were fake. The reasons given were the bottoms were yellowing, the soles had the wrong print, the box was wrong, and the glue smell was not right. They even compared my pair to one of theirs and decided mine did not match. Also worth noting, if your shoes have yellowed at all, they count them as used even if you have never worn them once. I have nothing against that policy and just wanted to point it out. I can respect if they are not comfortable making a deal, that is their right. What bothered me was the commentary that came along with it. They made repeated remarks like, "You should get your money back from your friend," "Are you still friends with him?," "You can just wear these fakes because no one will know," and "You got ripped off." Between these comments and the reasons they gave, it honestly made me doubt how well they can authenticate shoes. Yellowing happens to many older shoes, box variations can occur with legitimate releases, and a glue smell is far from a definitive test. When you factor in that I know the full history of the shoes from purchase to now, it is hard to take their verdict seriously. Even after deciding to pass on the Concords, they did not move on. While looking at my other shoes, they kept circling back to the Concords, continuing to explain why they thought they were fake. It just felt like overkill, especially after the decision was already made. On top of that, they started asking me for proof of purchase for my other pairs, as if I might be trying to unload multiple fakes. I get being cautious, but the tone felt more like they were accusing me of something rather than just doing due diligence. The store itself is well kept, clean, organized, and visually appealing. They have a cool key machine for prizes, which adds some fun to the place. The other employee I interacted with was friendly and professional. Pricing on shoes is about what you would expect for a resale shop in a mall. If you are selling, just know their offers tend to be StockX buy now price minus around 30 to 40 dollars, which is reasonable for a business trying to make profit. Bottom line, I did not walk out upset because of the deal. I walked out feeling insulted because of the way they handled it. If they had just said, "We are going to pass," and left it at that, I would probably be giving a completely different rating right now.

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Zara

1.9(122 reviews)

This location is well spread out and easy to shop. We came in over an hour before closing to get my…read morekid some clothing. The lady working in kids was friendly, but informed me that he couldn't try a pair of shorts on because they close the fitting rooms an hour before store closing. For a store policy - That's a bit frustrating since he literally just needed to try two sizes of one item, and Zara sizing is very inconsistent. We ended up buying a few things, but will be avoiding this location in the future.

I Used To Work At One Zara Department Store Which Was At Post Street In The Downtown Area Of San…read moreFrancisco Ca USA.... The One Thing That I Like Most About Zara Is The T Shirts & Sweaters & Also The Free WI Fi!!!!! Not Every Department Store Has Free Wifi!!!! If U Yelpers & Yelpettes Like Shopping For Mens Or Womens Clothes Try Going To This Zara Location!!!!!

Don't forget the massive debt

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UNIQLO

2.6(122 reviews)

Always something here every unique little store is slightly different and offer slightly different…read moremerchandise they have seasonal items they also have artists special sales and character shirts it's always a surprise at every location you will find something for interest you you will find something that interests people be careful you might end up buying more way more

After today's incident, it honestly doesn't surprise me that their ratings are so low…read more Two days ago, my sister purchased a cute summer dress for her birthday. When she got home, she realized she needed a larger size, so she came back to exchange the exact same dress for a different size. The cashier refused the exchange, claiming there was a small makeup stain near the neckline. My sister explained that the stain was already there when purchased and that she simply wanted the same dress in a larger size-not a refund. I had the receipt at home since it was a gift, but the cashier also stated that without the receipt she could not honor the exchange. My sister asked for a manager, who initially refused as well, again blaming the stain. When I arrived, I explained that we had literally purchased the dress there two days earlier and nobody had mentioned or checked the stain at the time of purchase. The manager then smugly and reluctantly agreed to "let it go this one time" and told us that customers should inspect items carefully for stains before leaving the store. I responded that the retail team should be just as responsible for checking merchandise instead of immediately blaming customers. What made the situation even more frustrating was that my sister grabbed another larger-sized dress directly off the sales rack, and when we checked it closely-surprise -it ALSO had a stain around the neckline that the cashier failed to notice. So apparently customers are expected to catch every flaw, while staff are not held to the same standard? Who is to say that perhaps Uniqlo intentionally puts stained clothing on the racks to avoid refunding customers??? The cashier even turned her name badge around so we couldn't see her name to include in a formal complaint, which felt incredibly unprofessional. Eventually, the manager apologized after we pointed out how poorly the situation was handled, but it did not feel sincere at all. So customers make sure you check inside out all your purchases for any little stain or markings - - they will not honor any exchanges or refunds even if they put them on their racks. This was the team working on Mother's Day, May 10, 2026, in the early afternoon. Be better and do better, Uniqlo.

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H&M

2.8(102 reviews)

0.1 mi•Stonestown

I wanted to give a total shout out to the entire staff Charlie & other 3 employees & manager were…read moreamazing I'm 65 they all made feel alive fun great way to start my holiday season. I recommend you all shop here. This staff is awesome very good at what they do!

I used to shop at Milpitas H&M but over the years, customer service declined. I visit this mall…read moremonthly and I'm amazed at the cleanliness and service I find here. Very satisfied with sales associate Samiah, Who was very helpful with my questions and was kind when I needed a dressing room. Hard to find quality customer service nowadays! Keep it up and shoutout to Samiah!

I live for Banana Republic Sloan slacks. They ask $98 for this trendy floral. Found it here for $5. Do the math. It's so good.

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I just want to pay

Ross Dress for Less

2.9(154 reviews)

0.8 mi•Merced Manor

•$

Highly recommend. 1…read more Value - I've found a ton of items here for sub $20 that are comparable to designer clothes. Just have to have a knack for fashion sense. 2. I noticed two particular employees that went above and beyond. First was the security guard with warm welcomes at the front of the store. Second was Vincent, who not only cleaned up after patrons made a mess of things, but also helped the cashiers during a busy time. Only spent ~$75 - $80 including taxes for 6 total items. Courteous, prompt, and bang for buck!

Good selection and large store. Lots of pet beds and cat tree type stuff - all for a fraction of…read morewhat Petco would want. All the usual home stuff is here - as is clothing. If you have time and feel like hunting it might be worth a quick peep. Some snacks and teas also good deals. There was a yuge Grinch Chrimstmas cookie jar - I liked that. Anybody would like that - buy one for a gift this year if you don't know what else to get.

Mirrors

Baby yoda!

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Selection of art

Target

2.6(140 reviews)

0.1 mi•Stonestown

my Thoughts on Target are mixed, but i was in the area and realized that Target should stock Hair…read moreSpray. not far from the entrance were cosmetics, and a wide range of hair products. unlike Safeway, Walgreens, the products offered were easy to evaluate, and pricing was realistic. I noted this in Texas when visiting family that Target does a nice job merchandising cosmetics, and related stock It's good to see that extends to Stonestown. Opted for the self Checkout, just entered my code, scanned, and bagged, it was very simple. parking was easy and my experience was pleasant. That said i found the bins of goods near the entrance, and prepared food placed in wall cubbies to be questionable, but then again that's not why I stepped into Target.

There were so many shoppers inside checkout lines were snaking down the aisles…read more I was glad to pick up an online order for frozen turkey breasts, pre-paid so we could be on our way. Service was quick and polite. Got a great deal on their Good & Gather brand frozen turkey breast, possible if you jump after Thanksgiving (and maybe after Christmas?) you can get a deal. I'll take anything I can feeding this swimmer of mine! As I was walking out of the store I noticed Target has a very large display of E.L.F. makeup. I really like their products; will have to browse next time I'm there.

Cute!

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2nd Street - Stonestown Galleria

1.8(61 reviews)

Came in with my son and while we didn't purchase anything I did notice the prices on the luxury…read morehandbags were reasonable! We were in and out so not much more to tell.

If I could give zero stars I would. I have sold a few times to this location without issue. This…read morelast time I dropped off multiple bags and was told it would be approx. three hours until I get a call back. Well a call or voicemail was never received. I called later that same week inquiring about my items since my week was so busy I almost forgot and was told the items had been donated. I har zero record of a call or text message ever sent to me. Also why is this the only consignment store that takes multiple hours to get things done. I understand you have high volume but many other places in sf can tackle this way more efficiently. Disappointed in this experience and will definitely be taking my business elsewhere.

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In the mall

Cotton On

2.5(46 reviews)

0.1 mi•Stonestown

•$

We stopped by briefly so my daughter could pick up a solid black t-shirt. Sometimes stores focus…read moretoo much on "graphic print" tees, so it is nice to be able to find plain solid tees in stores. She's picky about the length of her tops. Cotton On had tees that were just the right length she was looking for.

I went in really quick to browse and ended up buying one shirt. The cashier took forever to ring me…read moreup for one shirt, she spent more time chatting with her coworkers. She also signed me up for the rewards program without asking! She asked for my email to send the receipt, which I thought was weird since she asked before even scanning everything but I brushed it off. Then she asked if I wanted a receipt at the end of my transaction so I was generally confused and could only assume she used my email for a reward system. Now I keep receiving emails from their reward program.

Clearance finds! $5

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Disney

Vans

3.8(45 reviews)

I purchased two pairs of shoes here recently. The manager named Dante helped me out in selecting…read morethe shoes to try on. He is so friendly and very helpful! There was an issue with my credit card going through when I went to purchase the items, and he was so kind and put the items on hold for me to purchase the next day. Thank you so much! This is a great store with very friendly, helpful and kind sales associates. Jazmin did a fabulous job in ringing and bagging up my purchases for me. From beginning to end, I had a great time at this store. Thank you very much!

Employees here are super nice and helpful! They have good selection of shoes and are very…read morefriendly. I highly recommend this store :)

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Siren Boutique

4.3(40 reviews)

0.9 mi•West Portal

Sorry for the long review…read more Been living in the sunset district for 3 years. After Nordstrom closed, I found myself shopping at a local boutique in the sunset, routinely. I found a couple of items I can't wait to wear. the pajama sets they have are top quality. They are very similar to the sets I've found in high end bed/linen company's in town.I've also purchased a cute top that gets me many compliments and a leather purse that transforms into a backpack. They have many items including jewelry and beach items. I'm telling you, come and find your next item you can't live without.

Cutest shop with a ton of stock and everything is cute and reasonably priced but well made. Lots of…read morelocal stuff that isn't specifically a souvenir but can be a gift for people visiting. Love their jewelry selection. Lots of hand made things.

Perfect for gifting.

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Great jewelry.

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3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Gigi V.

6 years ago

Pardon my language, but the store manager is a straight up bitch. I don't know what Ross she used to work the register at but she needs to come right. Again, I apologize but my interaction with her was HORRIBLE. She is clearly someone that is so terribly unhappy with her life that she has to take it out on everyone else. For this reason, I will never step foot inside this store ever again. The level of disrespect and contempt this child has is unimaginable and how she managed to get this far in life is a total mystery. Honey, if you don't like your job, go submit an application to McDonalds, they're always hiring entitled, miserable hoes that think they're special. Sorry not sorry. read more

Zach B.

456

8 years ago

They have a sign that ALL polos and tees are buy one get one for $5.90 but then when you get inside they have polos for buy one get one half off. That is false advertising. Explained to manager but did nothing about it. Called customer service. Will update post. read more

Alexis S.

15 years ago

Can't beat buying a clearance jacket for 39.99! I love this store!

Express - womenscloth - Updated September 2026

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Gap

3.4

(65 reviews)

We were in the neighborhood and decided to take a look at what this Gap location has to offer. We…read morehave been here before and find it well-stocked and organized. Its convenient location makes it easy for us to stop in whenever we're nearby. On this visit, I came away with a few men's sport shirts. They pair well with either jeans or dressier pants. I had a quick question for one of the associates, and she was very helpful, pointing me in the right direction.

An actual brick and mortar is becoming a dying breed in the city esp for chain retail. But Gap is…read moresuch an institution. Did some shopping and checked out their remodel. The store is so bright, pretty and festive. Staff is fun too! Def check them out.

Hot Topic

3.1

(44 reviews)

If you see a short asian woman with straight dark hair and glasses working there, AVOID HER. Didn't…read moreexchange names but she stood out as she was rude and continued to follow my spouse and I. We were just casually browsing and she kept trying to butt into our conversations and called us dramatic for no reason and told us to go away (despite her coming up TO US). Unacceptable. When we had come back to browse again, she had said "oh, you guys are still here" in a disappointed tone. If the customer isn't responding to you and is actively moving away from you, take that as a sign to give space, not to keep pushing. Really disappointed as we like to occasionally browse here from time to time, now we just get overwhelmed by being followed by the employees. Next time, please respect some people would appreciate being left alone.

I've been going here for a long time. I love the sales they constantly have going on. People who…read morework here are super nice and helpful. The store itself is pretty organized, so it's easy to find what you are looking for. I've also learned to order online and pick up here for even more savings. I always come to just look at what they have but end up buying something.

rag & bone

3.2

(31 reviews)

•$$$

I had a great shopping experience here in the summer of 2022. I was looking for a new dress for a…read morewedding rehearsal dinner. The sales associate asked me what I was looking for and he pulled out some dresses from the back that weren't on the floor yet. He was also able to guess my size! H paired the dress with a set of heels and I was in business. The dress fit perfectly and is perfect for the occasion. I was able to be in and out quickly without trying on a bunch of clothes. I also later on had a spaghetti strap stitching come undone. I sent it in for repair which can take up to 6 weeks. It took only three. In a lot of the reviews customers aren't asking for what they need. All you need to do is ask and you'll have a great experience!

This store: 1 star Corporate: 5 stars…read more I bought a pair of their jeans from Bloomingdale's and they developed a small hole. I thought it wouldn't be a big deal at all to take them into the store for repair since Bloomingdale's closed. The guy who waited on me with complete disdain told me that he couldn't get them repaired because they were "too old" after I handed him a copy of my receipt. I said that I had reviewed their website and there was no time limit. The jeans were about 2.5 years old. He refused to take them and said I'd have to contact corporate for assistance because those were the "guidelines received from corporate." Honestly, how big of a deal is it to repair a hole that is the size of a dime? These jeans are not cheap. He was just being obstinate. I did contact corporate, send them photos as per their request, and they promptly gave me a store credit equaling the price I paid. I sent the jeans back to them. I wasted so much time and effort trying to get the store to assist me. Never again. My brand new jeans arrived from corporate and they are perfect.

Abercrombie & Fitch

3.8

(4 reviews)

Do you remember the good ole days when Abercrombie used to have shirtless models and the showrooms…read morewere so dark, or their partner store Hollister smelling like lots of cologne/perfume? Those days are no more! A&F revamped their business model (not just the shirtless guys) a few years ago and their showrooms are now light and airy. This A&F replaced the former Banana Republic store. Busy street with street/metered parking. Came here to do a return and staff here were very friendly. I love the lighting, interior and atmosphere here. The show room is clean and organized. Just happy they are closer to me and I don't need to drive out to San Jose to visit their store.

So happy to have an Abercrombie open nearby! I'd been eyeing their jeans for a while but wasn't…read moresure about sizing and didn't want to risk ordering online so I was excited to try them on in person. The store is clean, well-organized, and the staff was friendly and helpful. I came in looking for the high-rise 90s relaxed jeans, didn't see them, but it was no problem. I tried on the mid-rise 90s straight jeans instead and liked them, found my size, and purchased a pair. They also had a great selection of athletic wear and really cute dresses with reasonable prices. Once I had my size figured out, I ordered the relaxed jeans (plus a few extras) online. Came back a few days later to return one of the items and the whole return process was smooth and easy. Definitely looking forward to shop here more in person.

Reformation

3.1

(55 reviews)

•$$$

Maiya, Madison, and Emily from the Valencia location were so helpful and wonderful! Fantastic…read moreservice, they got me my items so quickly and were so friendly and nice and awesome. Would definitely go back just for their service!

Good selection and styles available here! I think the value for the money is definitely there as…read moresome of the stuff looks like much more expensive brands at an order of magnitude lower in cost. In particular, their silk feels great in the hand and is light and airy too. Seems perfect for spring/summer seasons!

Vans

3.8

(45 reviews)

Employees here are super nice and helpful! They have good selection of shoes and are very…read morefriendly. I highly recommend this store :)

Duer

3.5

(2 reviews)

I'm not sure I've ever had a better retail experience in my life. Went in yesterday to get one of…read moretheir awesome stretch belts and look for some pants for an upcoming vacation. Marcus greeted me and remembered me from when k was in a few months ago. He even remembered what fit pants I bought. The dude is so genuinely friendly and helpful it's crazy. Store associate Aidan also helped he was great as well. Thanks again Marcus and Aidan for a fun, great experience and selling great products.

Although the companies website clearly states their return policy, I believe the store employees…read moreshould be more clear then informing the customer or the return policy especially in the context of this statement which is posted on their website, "We want you to love our pants, but sometimes it takes a while to find the right fit. Whether you want it tighter, looser, or just different, here's our return + exchange policy so you can be happier than ever in our pants." How is a customer supposed to know if they love a pant if they can't wear the pants during their daily activities? For example, how can a customer know if the pants work as a daily commuter pant when the customer is not allowed to wear on the pants on even 1 commute? How will a customer know if the pants are truly a good stretch pant, when the customer can not wear the pants while doing daily activities such as bending over for laundry, reaching high for a shelf, or picking up a child? I really wanted to love this company, especially with the types of materials they use in their clothing. Unfortunately I only like their button-up shirts, jackets, and T-shirts. Their pants which I now am stuck with 3 of them, do not stretch or breath well at all. If you live in the Bay Area you do not want to get caught walking in these pants for a long period of time. You do not want to get caught in a hot BART training for any amount of time. If you have children you will not want to pick up your kids in these pants. This company should read and learn from the return policy of Marine Layer, Lululemon, Vouri, REI, and Nordstrom. For reference, I have purchased 3 men's pants, 3 button shirts, one t-shirt, and one jacket, 1 women's pant, from the San Francisco location.

Lids

3.1

(28 reviews)