Quoted me at a good price for resoling cowboy boots and a pair of all leather boots. They did a great job with a quick turnaround! Very kind and easy to work with. read more

New location downtown at 605 4th street Santa Rosa ca. it's very nice location. Hope they can fix up their social media pages. read more

Express Shoe Repair - They have moved into a nice downtown Santa Rosa space. Wish they could update this page. They are at 605 4 th street Santa Rosa ca. - Shoe Repair Near Me - Santa Rosa, California

This guy is horrible. I first called him and asked if he can repair my shoes and he said he can repair anything and to.bring my shoes so he can see it because he can't tell me over the phone how much it will cost even if I describe the damage on the shoe. So the next day I bring my Jordan's for him to look at and he looks at for it a minute trying to figure out what kind of shoe it is and I know he already knew it was Jordan's and then he asks me if they are new or old. Then I said they are new. Then he says at the end I don't do Jordan's. This guy is so lazy I suggest you don't ever take your shoes to get repaired by this old guy. He will be out of business soon for this reason. read more

The man is a master of his craft and a valuable resource for keeping shoes in good repair, this extending their life. I brought in an extremely well-worn pair of Mephisto sandals and he restored them to almost like-new condition. I now expect to get another 20 years from these very comfortable shoes! Shoe repair is the best recycle/reuse for footwear. I hope the community supports him. read more

Kind, friendly, Good service. Does good work and a good price. Shop is convenient downtown.

Even a tiny issue is costly, and the repair quality isn't impressive given the price. The person was also a bit creepy.

Very friendly and nice guy but I came home UPSET at the work that was done. The stitching looks bad... At the consultation I made sure to ask if the stitch would be yellow and I was told yes. And we had a good leather color match. When I got it all of the leather was painted along with all the stitching. My LV bag looks like a cheap dupe now. I loved the look of the natural untreated Vachetta leather and the signature yellow stitch. I don't even want to wear it. Money wasted. Again he was very nice but the work done was not. read more

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Polite and quality work! I will return! My purse will now last and looks great! They moved to downtown so call first.

Express shoe repair always does a great job at very reasonable rates. Such a nice guy, too.

I was on a cruise ship and managed to get my favorite heels stuck in a grate. I thought that that was it and they were done. I took a chance and brought them into Carlos. He said no problem! He fixed my heel tips and added extra padding to my heels. I am so happy! Thank you so much for saving my favorite pair of heels! read more

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Don't waste your money. My first (and last) experience with this store was unpleasant and expensive and the job -- to re-heel two pairs of sandals and a pair of boots -- was done shoddily. I will have to get the sandals re-heeled in the near future because of the low-quality (yet expensive!) re-heeling. Caveat emptor -buyer beware: The cost was high. It cost $25 for a simple re-heel on a pair of wedge sandals. That's $50 for two pairs. Then the owner wanted to charge $60 to re-heel a pair of short leather boots. The total cost would have been $110. I balked and he brought the price down to $100. I paid even though my gut was telling me the price was too high. But I wanted to give this small business a chance. But as the saying goes, no deed goes unpunished. While the boot re-heeling was fine, the sandals were another matter. I'm going to get them re-done at my usual cobbler, Healdsburg Shoe Repair. If I hadn't already been in Santa Rosa, I would have taken them to Healdsburg. Lesson learned. But the cost was almost ancillary to the terrible and creepy customer service. First, the owner's manner was overly familiar and condescending. He's the kind of person who has to be the smartest (and loudest) person in the room. The kind of person whose gregarious and jokey demeanor thinly veils the sneering hostility underneath. I was alone in the shop with him and he also asked me inappropriate personal questions about my ethnicity that made me uncomfortable. I was relieved when someone else walked into the store, ending his questions. You have to pay first, so I paid and then when I came back a few days later, he couldn't find my shoes and sandals even though I handed him the ticket number for my order. Not very organized. After a few minutes, I finally spied them in the corner and pointed and said, "There they are," and he rudely interrupted me and said, "Yes, here, I found them." OK, dude. Whatever makes you feel better. Then he started asking me invasive, racially tinged personal questions again in his strange, jokey manner, so I matched his demeanor, which he did not like. He said in a challenging way, "I don't know about you." Which is a strange and very unprofessional thing to say to a customer. I smiled and replied, "I don't know about you, either." If my grandmother were still alive, she'd say, "Don't waste your breath; the pendejo is not worth it." So I said goodbye and left. I consider it my good deed for the year and the money I spent was a $100 pity donation. read more

My Hoka's look fabulous! Carlos underpromised and over-delivered. Removing mud on light yellow shoes is challenging, especially after I waited several weeks to drop them off. See you next time! read more

I would give a zero, but it's not an option. We took some wedges to get glued as one was coming apart. The gentleman with the long curly hair was very rude, that should of been the first sign not to leave the shoes there. He said he could fix them and ask for payment up front. We paid and went back to pick them up and saw that they were in worse shape then when we left them in his possession. They were glued on but he damaged the shoes to the point where you couldn't wear them because they looked damaged. We asked for our money back and he refused to give a refund and wanted to give us a credit for half what we paid to return in the feature lol. He was very rude and I would never return nor would I recommend this place. Go somewhere else. read more

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I took a pair of shoes in and got them repaired right away! The owner is very nice and I would definitely return!

The owner Operator of this business is an absolute Professional! His work is always Quick, reliable, and top Notch. Additionally, the cost is more than reasonable for the work he does. This Man has saved me Hundreds of dollars that I would have other wise spent for no reason. read more

Express Shoe Repair - resoled my redwings and fixed stitching that redwing here refused to fix correctly - Shoe Repair Near Me - Santa Rosa, California

I am very pleased with my recent experience at Express Shoe Repair. I had a pair of Birkenstocks re-soled. The owner was friendly and his work is excellent. I will certainly return, and I highly recommend them. read more

I have used Express for years. They were so convenient I even put up with yhe sleazy comments. I recently took in a leather backpack that needed a strap stitched. He told me it was an expensive bag and was good leather. Very expensive. Multiple times. He said he needed to condition the leather. $50 to stitch and $60 for conditioning. I said no. Too much money. We agreed on $80 because I love my pack. My husband picked it up for me not knowing what was to be done. Brought it home. No conditioning! I took it back and was told I had made a mistake. It was $80 to stitch. read more

Went in for a quote to get a pair of heels re-tipped. Guy was super friendly said it would be just a few minutes. Has a variety of shoe car products in store from polish, stretchers, laces and more. He was less expensive than I thought it would be. Recommend read more

Friendly couple and this guy knows the trade well. It is great to find a local shoe repair, as they are sadly a dying breed. I'll return, for sure. read more

Entered an empty shop with my proposed repair. Man asked me to wait. I politely stepped aside and waited. Another customer came in after me and man asked me to wait longer while he served this other person first (I'll let you imagine what his reasons were). I waited a few minutes and eventually left without any service. Ill take my business where it's appreciated. read more

Horrible customer service! I wanted estimates for three BRAND NEW pairs of designer shoes. I'm not sure if the guy didn't understand me or they didn't care to listen to what I wanted. I wanted an estimate for protection on a pair of boots and to stretch another, NOT to pay to "repair" shoes that are supposed to be BRAND NEW, which is what happened! I had to order a replacement for a pair of damaged boots, and I wanted to know how much it would cost to get protection for the REPLACEMENT boots. He didn't listen to me at all, and said the damage was "NO PROBLEM"! I couldn't keep repeating myself after a while, and I ended up paying to repair the boots I am returning! I wanted to have the NEW pair protected, NOT the one I'm returning! I also had a pair with a minor defect, which he kept trying to add to my ticket after I said "NO" multiple times! Why should I pay for the shoes I am exchanging? I repeated myself multiple times! Explaining I ALREADY ordered a replacement for the damaged pair, they are all BRAND NEW, and I can return/exchange all of them! I wasted $45 on the damaged pair I'm returning, about $1K if they don't accept the return now that the shoes are "altered". Now, I need to find another place and pay for the same service on the new pair! I didn't appreciate being ignored and pressured! They cared more about making money off this repair ticket than gaining a lifelong customer! I repeated myself too many times; all the shoes are BRAND NEW, and the damaged and defective pairs are being exchanged! If the guy has a heavy accent and you can't go in circles for very long, go somewhere else! If you are better at standing your ground than I am, you'll probably be fine. I will update my review depending on how this plays out. Move: Pair No. 1 I received with damaged soles, and I wanted an estimate for protection for the NEW replacement I ordered. Pair No. 2 I wanted to stretch out a little. Pair No. 3 had a defect, and I wasn't sure if I should have them clean the pair up or return it. I only tried them on in my house! I haven't worn them out! I said "NO" for the defect pair, but I ended up paying to "repair" the boots I am returning because he kept arguing with me! They are BRAND NEW $900 boots, AND I He kept saying the soles were NO PROBLEM, but I HAVE A REPLACEMENT ON THE WAY, so why would I waste my time on the damaged pair? Horrible customer experience! I wanted estimates for three BRAND NEW pairs of designer shoes. I'm not sure if the guy didn't understand me, but it got frustrating quickly. I tried to explain the situation. One pair of soles were damged, and I had to order a replacement. I wanted to know how much it would cost to get protection to prevent the same damage from happening to the NEW boots I ordered. He kept saying the soles weren't an issue and "no big deal," but it is a big deal to me! They are brand new $900 boots, AND I HAVE A REPLACEMENT ON THE WAY! I ended up paying to repair the damaged boots I am returning because he wasn't listening to me and I felt pressured. I couldn't keep repeating myself; I wanted to have the NEW pair protected, NOT the one I'm returning! I don't know how many times I told this guy I ALREADY ordered a replacement for damaged pair, they are all BRAND NEW, and I can return/exchange all of them! I wanted protection and a little stretch, NOT to pay to "repair" shoes that are BRAND NEW! I had a pair with a minor defect, which he kept trying to add to my ticket after I said "NO" multiple times! I'd be even more upset if I ended up paying for two pairs I am exchanging. I don't know how many times I told this guy I ALREADY ordered a replacement for damaged pair, they are all BRAND NEW, and I can return/exchange all of them! I wanted protection and a little stretch, NOT to pay to "repair" shoes that are BRAND NEW! I wish there wasn't such a breakdown in communication, an accent barrier, and just plain confusion! Either way, I wasted $40 on the pair I'm returning (maybe more if they don't accept the return now that the shoe is being "altered"), and now I am going to have to find somewhere else to pay for the same service on the new pair! I didn't appreciate being ignored and pressured! They cared more about making money off this repair ticket than gaining a lifelong customer! If the guy has a heavy accent and you can't go in circles for very long, go somewhere else! If you are better at standing your ground than I am, you'll probably be fine. I will update my review depending on read more

I had a new pair of sandals whose backstrap was too loose. I stopped by express shoe repair, which is now conveniently located in Montgomery Village, and Caro fixed them in 20 minutes and had me on my way. He was friendly and entertaining. I had just enough time to go across the street and get some food and come back and they were done. They fit perfectly now. read more

Right before the 2020 covid lockdown I got a pair of books re-healded when he was at coddingtown. I have been so happy with the results, I just hunted him down in Montgomery Village to get the brown ones done. I was a little worried after reading the reviews but decided to try him again since I was so happy the last time. He was so nice when I went it, he must have had a bad day when others encountered him. He did another great job and I would highly recommend going there!! read more

I just recently noticed that this guy I believe Carlos is his name what is the same guy that was in Coddingtown he's since moved his operation to Montgomery Village. He's a great help and very fair I just recently lost a whole bunch of weight and was in need of a good high quality belt and lo and behold he had what I was looking for perfectHigh quality read more

He does good work but Ug. I needed a tweak to new never worn pair of shoes and he wanted me to add new heel tips, and an addition to the soles... upselling! Another pair of shoes one day he said he could thoroughly waterproof for $25 and the next day when I brought them in, for said waterproofing, he said $30. I called him on it. He told me they would be double sprayed. When I picked them up he said they wouldn't be completely waterproof. He flirted, upsold, lied. Nope, never again. read more

Almost the best shoe repair shop anywhere. I was happy with their service until today. I just picked a pair of Frye boots that they put new soles on and dyed. DON'T let this shop dye your shoes. They came out looking painted!! Absolutely awful!! My boots are now a hideous orange color. You can even see the brush marks. They are now orange boots that look like they're made of plastic. This is a great shop for soles, sewing leather, and general repairs, but stay clear of the dying!!! read more

I needed a pair of good shoes stretched as they were a bit tight. This guy was flirting and told me what a good person I was. I left my shoes, which he said he could stretch and oil and make them look brand new. He told me they would be ready in 3 days. When I returned 5 days later he did not know where my shoes were and ASKED ME TO FIND THEM on his shelf. I did and they looked exactly the same as when I brought them in. When I pointed that out to him, he slathered on some shoe cream with his hand to show me what he used, then asked me to try them on with globs of cream still wet on the shoe. I tried them on and they were exactly the same size as before and when I told him so he offered to do it over, but at this point I had no trust in him and did not want to drive 28 miles again because he did not do his work. read more

The best shoe repair in town. Always friendly and excellent repairs. Much better location since moving from Coddingtown.

I took my beloved cowboy boots to get resoled here. They did such a wonderful job on them. They completely replaced the sole and also spiffed them up while they were at it (after a couple of years of rain and snow and no polish they definitely needed it). This was over a year ago and the soles of my boots still look great. They did such a great replacement that they are nowhere needing to be re-soled in the future. My family has been taking shoes here for a number of years and has never had a bad experience so I am surprised that anyone else has!! read more

Express Shoe Repair - Shoe Repair Near Me - Santa Rosa, California

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This was my first time ever getting a pair of my shoes repaired and regret not coming here before instead of just throwing my shoes away! I yelped a nearby shoe repair service and thankfully this place was open and the only place open on a Sunday in all of San Rosa, Rohnert Park and Petaluma! Thank goodness for the nice man who was working that day he was really nice and took his time fixing my shoes. He told me they would be ready in 15 minutes and he kept his word, I was back and they were as if brand new! read more

Express Shoe Repair - Shoe Repair Near Me - Santa Rosa, California

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They took an old beloved pair of shoes and made them new again. The work was completed as promised. Great service!

I've now had five items repaired at Express Shoe Repair - a purse, a pair of my daughter's Converse, and three pair of Birkenstocks. All of the repairs were done very well, very professionally. The owner warned me that two of the pairs of Birkenstocks would be difficult repairs because the shoes were old and well-worn, and had lost cork from the soles. When I picked these shoes up, I was so pleased! They looked great, and ready for more years of wear! The owner is personable, does great work, and charges reasonable prices. I don't live in Santa Rosa, but I will make the drive to this shoe repair place for all my future repairs. read more

This guy is rude as ever. "Express" shoe repair is a joke. Tried to tell me a resole job would be 2 weeks out. Charges too much and then did shitty ass job. My soles are already peeling off and getting unglued. Just skip the headache and go somewhere else. Trust me. read more

Shady... clerk asked for us to pay $40 on Visa and $20 in cash... not so sure about this place... and I will follow up when I pick up the shoes. They better be fantastic for the price they charged. ***update: picked up boots. Stretching of the calf is good however, the guy said he would make them look new... NOT! ...lazy half a$& job... they didn't even take the laces off to clean underneath on the tongue. I would not recommend this place to our horse community . read more

Shady,I took my boots in to get a shine. Was originally told it would cost $25, when I took them in I was charged $30. Paid upfront. When I picked them up the employee asked if I worked in law enforcement. I told him yes. He then informed me that the next time I take my boots to get shined I would be charged $60. FOR A SHOE SHINE???? I won't be going there again. read more

I love shopping local, but oh man... First time I came in here, I asked him if he had any cream to polish my shoes and he was very standoffish even though there was absolutely no one else in there. So after some weeks, I came back today since I was on my way to Dick's Sporting Good, which is super nearby. To my surprise and joy there was someone different. A female, which I am assuming is the owner's wife, and she was SO NICE and HELPFUL. I was so happy with the service that I purchased a cream for not only my black shoes, but my brown ones, a new brush, shoe trees, and polish dauber. She gave me tips on how to apply it on the shoes and answered all my questions politely. Although I brought my shoes in there to compare the color of the cream to the shoe color, I noticed when I came home that my brown shoes had a red tint in the sun. I called and gosh dang it he picked up the phone and was greeted with a harsh and quick "SHOE REPAIR! YES!" I told him if it would make a difference since the red tint isn't prominent and he said "JUST BRING IN THE SHOE! BYE!" I was beside myself and was about to drive there and return EVERYTHING! But I just called him back and wanted to talk to him and give him one more chance. Greeted similarly and that when I told him that he gave probably the worst customer service EVER and that I'd never return and hung up on him. If you're reading this I hope you have a change of attitude or your business, if it isn't already, will suffer the consequences. read more

I wrote a very negative review that was "filtered" I suppose because I was so concise and had nothing nice to say about the place. I can assure you, I am real, and my experience was real. It's a shame you have to go to extra efforts to read my review. I wonder if people will go to that trouble? I hope for your sake, you take your shoes else where. It's been 3 weeks, and I have not had my money returned, or been compensated for the damage to my shoes. read more

The man is straight shady. I brought in a nice pair of dress shoes that simply needed to be glued back down to the sole. He charged me $40.00 (which by the way you pay upon dropping them off and before work is completed). When I questioned how high the amount was and mentioned I could get a decent new pair for slightly more he became indignant and short. When I asked him how long the re-glue would last or be warrantied for he shrugged and said, "I dunno. Couple months?" Come to find out I wayyyy over payed and his prices are not consistent. He prices depending on what he wants to charge YOU. Don't go here!! read more

Not thrilled with my experience. I went in to have the heels on some boots fixed as they were a bit worn down. The boots are light in color and the heels were originally a light wood color. The owner charged me $48 to fix the heels (which seemed very pricey and way more than I expected) but I went with it anyways since it saved me from buying a new pair. Flash forward to the day I pick up my boots -- there was a sign on the door "be back in 10" so I waited around for 10 or 15 minutes and he arrives. I walk in and he tells me to find my boots on the floor (in a huge area with tons of shoes). I finally find them and had to ask if that was it or if I needed to sign anything. Silence. I'm almost ready to leave when he reaches out his hand to grab the boots and takes the tag off and doesn't say much (super awkward and a bit confusing). The boots: the light heels as mentioned above are now dark brown don't match at all. He put weird dark stuff all around the bottom sole. He also put some sticky crap all over the entire boot (which I do think will go away at some point), and they are dirtier and have a bunch of dark streaks all over them. Also, the heels are uneven and feel weird when walking but hopefully they will even out. So basically I regret taking them here and needless to say will not be taking any more shoes here. read more

Called to get a quote and he cut me off before I even finished my question. He wouldn't even let me explain it to him. Kept saying "I have to take a look. Bring it in and we can go from there" but rudely. I see other reviews saying he is rude too and I knew that if I went in he would just make some BS $ amount up. I said I wanted quotes from people before I go driving around and he couldn't accommodate. It's like "maybe if you freaking let me finish talking you would know a ballpark figure for me". Lost a customer dude. read more